Name: Hilton Columbus/Polaris
Address: 8700 Lyra Dr, Polaris, Columbus, Ohio, United States of America, Columbus, Delaware County, US
Price range: $156–$1,065 per night
Rating: 8.7

What guests think

Hilton Columbus/Polaris earns frequent praise for clean, comfortable rooms, friendly staff, and a convenient location near Polaris Fashion Place and dining, with a lively lobby, bar, and solid amenities like a gym, pool, hot tub, and executive lounge.

Common drawbacks include noise from thin walls or busy events, extra charges such as paid parking and breakfast, and occasional maintenance issues with showers, air conditioning, elevators, or TVs. Dining and bar experiences range from excellent to overpriced or slow, and the pool area is generally enjoyable though the hot tub is sometimes cold or over-chlorinated. A few guests reported vehicle break-ins in the parking lot, raising security concerns. Overall, expect a comfortable, amenity-rich stay in a convenient suburban location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar/restaurant and a spacious lobby are popular, with an excellent gym and a pool with hot tub; some note the hot tub can be cold or over-chlorinated. Parking carries a fee, and multiple reports mention vehicle break-ins.

Related guest reviews

10

Shelly

Feb 1, 2025

·

Stayed 1 night

Break in cars in back part of the building.

8

Angela

Mar 29, 2024

·

Stayed 1 night

Beautiful, clean and comfortable hotel. The staff were extremely friendly and attentive. The only issue I had was the pool opens at 5am but the hot tub is not turned on at that time and it takes hours to warm up after.

10

Gina

Nov 13, 2025

·

Stayed 1 night

The bar and restaurant are amazing!

4

Unique

Jan 21, 2025

·

Stayed 2 nights

I booked this trip as a getaway for my Mom’s 60th birthday. At check-in Friday, the front desk agent was polite, the room was clean, and the bartender on Friday evening was AMAZING, very attentive. Overall, the stay was good UNTIL we woke up Sunday to checkout at 1pm and went to the parking lot to find my car driver side window had been busted out. When I went back into the hotel to inform the agent she didn’t apologize for the inconvenience or sound concerned at all. She simply stated that “this happens a lot all around”. She didn’t even offer to take the parking off, I had to ask, and I believe it is still on my bill. I understand you don’t want to tell guests that this is likely to happen or happens a lot at your hotel, however, at check-in they could say please don’t leave any valuables or park in a certain area. This had to happen at 3 or 4am based on what time I parked the car. I’ve worked in the hotel industry in management, sales, and FD, and am aware that she could have done something to make it right or even just sound a little more concerned or apologetic. If this is something that happens at your hotel often, as nice of a hotel that it is, you should add more security or make sure they are actually in the parking lot at all hours. To top it off she told us we could go use the vacuum and tape nearby to patch up the window, which showed me others experienced this the same morning. Not a great gift on my moms birthday to drive 2 hrs back with plastic blowing loud!

10

Katherine

Apr 10, 2025

·

Stayed 1 night

Outstanding staff and service. Here for a soccer tournament and they couldn’t have been more accommodating. Great lobby, food and cocktails.

8

TRISHA

May 18, 2025

·

Stayed 1 night

I was a little taken aback that they charged $10 for parking. It was self park in a very large parking lot.

10

Jennifer

Mar 3, 2023

·

Stayed 1 night

Great place to stay but the hot tub was cold. That was our main reason for staying!

6

Laura

Dec 18, 2024

·

Stayed 3 nights

DO NOT STAY HERE IF YOU OWN A NICE VEHICLE AND PARK OVERNIGHT!!! The Hotel will charge $10 fee for parking, however, they do not warn Customers that Pick-up trucks are ROUTINELY window smashed by young thugs looking for guns. They will only take guns or cash. They specifically target Pick up Trucks. Staff will not disclose this upon check in. Clean and comfortable, your vehicle is not safe in the lot overnight. They will do this right in front of the Security Guards since they are not allowed to have guns. They make a ton off of parking, however, will not hire an off duty Police Officer like they should for the amount they make off of the abundance of cars in the lot. Security risk. Don't stay there if you have a nice vehicle.

10

Angelica

Jun 17, 2025

·

Stayed 2 nights

Very clean and great atmosphere. Love the added amenities. Beds are comfortable. Food is fantastic! Pool is warmed and well worth it. Gym is top tier. Employees are great. No complaints. Just be aware there are extra charges for parking and breakfast. Otherwise, highly recommend.

8

Shannon

May 8, 2023

·

Stayed 2 nights

Chose this hotel for location as well as the hot tub/pool. Hot tub was EXTREMELY disappointing. Water was cold and maintenance overused the chemicals. Many guests, including us, complained of it burning our eyes.

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Cleanliness

Cleanliness is frequently praised across rooms and public areas. A few reviews note issues such as mold in showers, smelly linens, or stray hairs/ants.

Related guest reviews

8

Mindy

Aug 3, 2025

·

Stayed 1 night

Bathrooms need mold Cleaned from showers … simple fix. Green Clorox bottle handles it. For the price of one night — I should not see any mold!

4

Jessica

Aug 10, 2025

·

Stayed 1 night

The linens smelled like they had not been cleaned, or were so old they could no longer get fresh. I thought maybe it was just me, but my travel companions reported having had the same issue at this hotel in the recent past. The hotel was hosting at least one large event or wedding, so I can’t recommend this place to people who want a quiet, clean experience.

10

Heidi

Mar 23, 2025

·

Stayed 1 night

Clean and friendly staff

10

lynn

Nov 17, 2025

·

Stayed 1 night

Over the past several years we always have chosen to stay at the Hilton Polaris while visiting Columbus. The rooms are always clean and the staff is very kind and helpful. It is within walking distance to Polaris Mall , several restaurants and stores .

10

Kevin

Aug 11, 2024

·

Stayed 2 nights

Extremely clean, inviting decor, friendly staff- I highly recommend!

10

Troy

Oct 26, 2025

·

Stayed 2 nights

Everything was very clean and very nice.

10

Katherine

Aug 31, 2025

·

Stayed 2 nights

Very nice location; clean. Our room was very spacious and the staff were welcoming.

2

Matthew

Jul 4, 2023

·

Stayed 2 nights

I tried to show photos to a worker of our room upon checkin. The bathroom wasn’t cleaned. You could see toothpaste splatter, crumbs on the counter tops, and it smelled sour. I’m not sure what went on in the room or if house cleaning forgot to do it’s last little bit. When I tried to bring it up I was dismissed. That’s right around $600. My wife and I ended up cleaning it ourselves. I’ve never once asked for a refund or even thought it was possible. But with this last stay…. Yeah. I’d like my money back. Doubt it’ll ever happen. But worst hotel cleaning I’ve ever experienced.

2

mahmoud

Aug 14, 2024

·

Stayed 1 night

Pubes and loud ac

6

James

Jul 21, 2024

·

Stayed 1 night

Cleanliness of the room- there was hair in the shower and hair in both beds on the linen

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Rooms

Rooms are generally comfortable and often spacious. Downsides include thin walls and noise, occasional AC or water pressure/shower problems, dated or small bathrooms, hard or lumpy mattresses, and limited TV features or finicky remotes.

Related guest reviews

10

Rebecca

Oct 29, 2023

·

Stayed 1 night

Room was great except mattress. It was lumpy, you did not melt into the mattress.

2

Teejay

Dec 15, 2024

·

Stayed 2 nights

The water pressure is extremely low, and there is not enough hot water.

10

Deborah

Nov 17, 2025

·

Stayed 1 night

Very clean and comfortable! The king beds were a nice touch. Love the big lobby and lots of room for large groups.

6

amy

Aug 8, 2023

·

Stayed 1 night

Beautiful place. Loved the 2 king bed room but my bed was hard as a rock room 713. My body was extremely sore the next day and woke up several times tossing and turning.

10

Evelyn D

Dec 2, 2024

·

Stayed 2 nights

The staff were extremely friendly and accommodating. I like that once you check in you receive a text asking if everything in your room is good and you can ask questions or state concerns and an actual person text you back in a timely fashion. The only thing I didn’t like compared to other hotels is that you cannot sign into your app accounts from their TVs (e.g. Netflix, YouTube TV etc.). Overall it was an excellent experience. It was clean. The hotel lobby and restaurant/bar areas were inviting with a pleasant atmosphere.

10

Mark

Oct 11, 2025

·

Stayed 1 night

Checkout took a little longer than expected. I know they ask for guests to check-in online, but that is not what we prefer to do. While we could hear staff on the other side of a wall, no one came to check us in for several minutes. also, there was no way to let anyone know that we were there The room was well equipped, and VERY comfortable. We were very happy with the bed, pillows, and towels. Overall a very nice experience.

8

Jim

Sep 22, 2024

·

Stayed 1 night

The hotel is great, parking simple, has a convenient bar and you can get food, breakfast was awesome. The showers/bathrooms are in need of a refresh for sure. The showers are small and dated. Doors to the bathrooms are water damaged and need replaced. For an upscale property with so many good things, the bathrooms are the place for the most improvement.

4

Marie

Aug 3, 2025

·

Stayed 1 night

Noisy

10

Katherine

Aug 31, 2025

·

Stayed 2 nights

Very nice location; clean. Our room was very spacious and the staff were welcoming.

4

Kenneth

Oct 19, 2025

·

Stayed 1 night

Clean room. Walls paper thin. Can hear people walking around above you. The rooms are not quiet. You hear every door closing in the hallway. Restaurant was over priced and zero healthy options other then pre made fruit pieces

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Service

Staff are widely described as friendly, helpful, and accommodating. Some guests report slow or confusing check-in, inconsistent communication, or unhelpful/rude responses to issues.

Related guest reviews

10

Chad

Feb 10, 2025

·

Stayed 1 night

Wow, what an unexpected find! I decided to make a quick stop in Columbus during a road trip and just happened to choose this property. Just walking in the door, you're greeted by amazing vibes and ambience from the lovely smells, a cozy fireplace, and large well appointed lobby. The staff was excellent - specific shoutout to Tey at the front desk who was so helpful and super sweet, and Lauren behind the bar who was very friendly. Gym was second to none and restaurant was killer. Now onto the room, which was fantastic. Bed and shower were amazing. Definite 10/10. This place was also in a great, safe, quiet suburban area. Tons of dining and shopping options around. If you're ever in the area don't think twice about where to stay. This is it!

10

Kip

Apr 20, 2023

·

Stayed 2 nights

Laurence at the front desk helped out I messed up my booking and he took great care of myself and my wife. Not sure if i ever been treated so well . Quality employee. We will be back.

10

Jennifer

Jun 18, 2025

·

Stayed 2 nights

Hotel staff was delightful!

8

John

Aug 28, 2023

·

Stayed 3 nights

Easy check-in. Mike helped us with our bags. He was very professional and attentive and efficient.

10

Michael

Jan 2, 2025

·

Stayed 1 night

What a great stay! Huge thanks to Teywanna, an amazing front desk staff member!

4

Unique

Jan 21, 2025

·

Stayed 2 nights

I booked this trip as a getaway for my Mom’s 60th birthday. At check-in Friday, the front desk agent was polite, the room was clean, and the bartender on Friday evening was AMAZING, very attentive. Overall, the stay was good UNTIL we woke up Sunday to checkout at 1pm and went to the parking lot to find my car driver side window had been busted out. When I went back into the hotel to inform the agent she didn’t apologize for the inconvenience or sound concerned at all. She simply stated that “this happens a lot all around”. She didn’t even offer to take the parking off, I had to ask, and I believe it is still on my bill. I understand you don’t want to tell guests that this is likely to happen or happens a lot at your hotel, however, at check-in they could say please don’t leave any valuables or park in a certain area. This had to happen at 3 or 4am based on what time I parked the car. I’ve worked in the hotel industry in management, sales, and FD, and am aware that she could have done something to make it right or even just sound a little more concerned or apologetic. If this is something that happens at your hotel often, as nice of a hotel that it is, you should add more security or make sure they are actually in the parking lot at all hours. To top it off she told us we could go use the vacuum and tape nearby to patch up the window, which showed me others experienced this the same morning. Not a great gift on my moms birthday to drive 2 hrs back with plastic blowing loud!

10

Mark

Oct 11, 2025

·

Stayed 1 night

Checkout took a little longer than expected. I know they ask for guests to check-in online, but that is not what we prefer to do. While we could hear staff on the other side of a wall, no one came to check us in for several minutes. also, there was no way to let anyone know that we were there The room was well equipped, and VERY comfortable. We were very happy with the bed, pillows, and towels. Overall a very nice experience.

10

Katherine

Apr 10, 2025

·

Stayed 1 night

Outstanding staff and service. Here for a soccer tournament and they couldn’t have been more accommodating. Great lobby, food and cocktails.

6

melissa

Feb 6, 2023

·

Stayed 1 night

We checked in the property and left for dinner and activities. Came back keys didn’t work to get in room. Front desk argued w us saying we were n another room on a completely different floor. When all of our stuff was already n the room. The escorted us up to room to make sure we were not lying to them. Horrible

6

M A Rockwell

Jan 27, 2025

·

Stayed 3 nights

The hotel refused to correct an error on our reservation and charged us for a third night even though we were checking out the day before. We also were charged another $25 fee for checking in one hour early to a room that was empty and ready. The front desk said all of this is automatic and there is nothing they could do. Service groups can always do something. I would not stay at this property again due to my experience with the front desk staff.

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Location

Conveniently located near Polaris Mall, restaurants, and the interstate, making shopping and dining easy. Many note it’s walkable to the mall and a handy base for getting around Columbus.

Related guest reviews

10

alfred

Jun 6, 2023

·

Stayed 1 night

Great location would definitely stay at this property again.

10

James

Aug 26, 2024

·

Stayed 1 night

The property is well maintained, modern, easily located and convenient to many areas around Columbus.

10

William

Aug 14, 2025

·

Stayed 1 night

Very close to the Polaris mall which is nice mall if you like shopping. Room and beds were comfortable and staff were friendly.

8

Gunjan

Nov 20, 2023

·

Stayed 2 nights

It was a good hotel. Lots of shopping and dining nearby.

10

lynn

Nov 17, 2025

·

Stayed 1 night

Over the past several years we always have chosen to stay at the Hilton Polaris while visiting Columbus. The rooms are always clean and the staff is very kind and helpful. It is within walking distance to Polaris Mall , several restaurants and stores .

10

Beth

Mar 17, 2024

·

Stayed 1 night

Great area with lots to do.

10

Ron

Dec 22, 2024

·

Stayed 2 nights

Nice. Really couldn’t ask for more. Nice room, excellent breakfast, and location adjacent to mall area.

8

Gabe

Dec 20, 2024

·

Stayed 1 night

We stayed here and enjoyed our stay , lovey place and close to shopping.

8

Cyril

May 27, 2025

·

Stayed 3 nights

Overall, it is a clean modern facility and an enjoyable place to stay when I am in Columbus. The staff is competent, professional and pleasant to deal with. The few times I've had minor issues, they moved quickly to fix the problems. It's close to the mall for shopping and several nice restaurants, and it's right beside the interstate if you need to visit some other part of the city. I always choose Polaris rather than downtown when in Columbus.

10

Jamie

Mar 3, 2024

·

Stayed 1 night

It was close to lots of shopping and dining. Quiet and comfortable. We definitely wld recommend and return.

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Dining

On-site bar and restaurant earn frequent praise for tasty food and drinks, and some appreciate the executive lounge offerings. Others find prices high or service slow, and a few rate food quality as average or poor; breakfast is often described as expensive.

Related guest reviews

10

Lisa

Nov 3, 2023

·

Stayed 1 night

This hotel was more than just comfortable and clean. The rooms were BIG and CLEAN and the bathrooms were the same! The gym was awesome with a lot of machines. The restaurant/bar had great food and great drinks and a wonderful breakfast in the morning. I like that the restaurant/bar stayed open late. The staff was beyond friendly and helpful. I will be staying at this hotel every time I am in Columbus!

8

Mohammed

Jun 12, 2025

·

Stayed 1 night

The hotel is very clean and room was specious and full of natural light. At this price hotel should have complementary breakfast.

10

Timothy

Sep 11, 2023

·

Stayed 1 night

We enjoyed our stay very much and the lounge is phenomenal!

10

Gina

Nov 13, 2025

·

Stayed 1 night

The bar and restaurant are amazing!

10

Adrianne

Dec 1, 2024

·

Stayed 1 night

Nice friendly staff, executive lounge was nice and food was pretty good for a hotel.

10

Katherine

Apr 10, 2025

·

Stayed 1 night

Outstanding staff and service. Here for a soccer tournament and they couldn’t have been more accommodating. Great lobby, food and cocktails.

6

LESLIE

Aug 28, 2025

·

Stayed 2 nights

Everything was good except the food served at the in-house restaurant. The waiting time was 10 minutes before our server came to greet us, 25 minutes for our to-go food order (which was fast food quality and did not taste good at all) that costs $100. Our server was very pleasant and did the best she could as it seems she was working the tables solo.

10

JACQUELINE A

Jun 15, 2024

·

Stayed 1 night

Breakfast was too slow, took over one and half hours to get served

8

David

Jun 30, 2025

·

Stayed 4 nights

The AC was good and controllable and not excessively noisy. Much needed as we had a heat spell. The food in the 17 Arrows was very good albeit expensive. Service was excellent.

8

Todd

Jul 29, 2024

·

Stayed 1 night

When we arrived we were checked in promptly, however at check in we were informed there was a $10 parking fee per night, which was not disclosed at time of booking so it was a surprise. The room was clean and very neat. The bed was comfortable and the shower was vwry spacious. There were 2 extra towels per our request which was very kind. The hottub was much needed after a night out on the town, however there were many small children jumping in and out and it wasnt 100% relaxing. The pool was clean ans nice to cool off in before heading to our room for the night. We wanted to order breakfast but the cost was extremely high even for hotel standards. If we had wanted two eggs, a meat, a bread and a drink it would have been $35 for two people plus 24% gratuity. We found breakfast away from the hotel for $25 and both of us were full. Overall we give our stay 4 stars.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$162
February	$178
March	$177
April	$190
May	$245
June	$230
July	$217
August	$204
September	$245
October	$194
November	$230
December	$171

Su	Mo	Tu	We	Th	Fr	Sa
				1 $186	2 $274	3 $186
4 $156	5 $252	6	7 $218	8 $191	9 $230	10 $363
11 $170	12 $327	13 $417	14 $204	15 $188	16 $238	17 $334
18 $245	19	20 $240	21	22	23 $160	24 $161
25 $157	26 $247	27	28	29	30 $160	31 $160

Hilton Columbus/Polaris

Prices for Hilton Columbus/Polaris

Monthly average prices

About this property

Location

Room options

Standard Room,2King Beds

Room, 1 King Bed with Sofa Bed, Club

Executive 2-Room Suite,1King Bed with One Sofabed,Business (Mobility & Hearing, Roll-In

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Executive2- Rooms Suite,1 King Bed with One Sofabed,Business

Executive Parlor Suite, 1 King & 1 Sofa Bed, Business , Accessible (Hearing)

Presidential Suite,1King Bedroom, One Queen Bedroom, Business

Executive Room, 1 King Bed, Club

Executive Room,2 King Beds,Business

Standard, One King Bed

One King and One Sofa Bed

Executive Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Parlor Suite, 1King Bed with One Sofa Bed

Executive 2-Room Suite,1King Bed with One Sofa Bed, Business (Hearing)

Fitness Room, 1King Bed

Executive Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Executive Parlor Suite,1King Bed with One Sofa Bed, Business

Fitness Room, 1King Bed Accessible,Bathub(Mobility & Hearing)

Room, 1 King Bed, Accessible (Hearing)

Guest reviews of Hilton Columbus/Polaris

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Columbus/Polaris

Considering this hotel for your Columbus trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $308	19 $298
20 $170	21	22 $262	23 $1,036	24 $1,065	25 $275	26 $253
27 $156	28 $776	29 $363	30 $238