Absolutely terrifying experience - I would not recommend and will never stay here again. I stayed here for one night with my child. The room was not clean and when I asked to move rooms the security guard came to my room demanding the key from me before I was ready. I wasn’t given any notice, he just showed up aggressively and in his broken English said “THIS IS MY ROOM NOW, KEY, KEY KEY.” I told him I wasn’t ready to move yet (baby in hand) and needed a few extra minutes to grab my bag, he stood at the door and waited. As I grabbed my things I wondered if I should even be staying at this hotel if this is how I am being treated but we had checked in at 11pm (coming from the airport) and it was already midnight so I stayed the night. When I notified the general manager the next day, he had nothing to say. No accountability, no follow ups, no apologies for the behavior of his staff. It was quite disheartening. I will not be staying with Wyndham ever again. I will be contacting HR.
Absolutely terrifying experience - I would not recommend and will never stay here again. I stayed here for one night with my child. The room was not clean and when I asked to move rooms the security guard came to my room demanding the key from me before I was ready. I wasn’t given any notice, he just showed up aggressively and in his broken English said “THIS IS MY ROOM NOW, KEY, KEY KEY.” I told him I wasn’t ready to move yet (baby in hand) and needed a few extra minutes to grab my bag, he stood at the door and waited. As I grabbed my things I wondered if I should even be staying at this hotel if this is how I am being treated but we had checked in at 11pm (coming from the airport) and it was already midnight so I stayed the night. When I notified the general manager the next day, he had nothing to say. No accountability, no follow ups, no apologies for the behavior of his staff. It was quite disheartening. I will not be staying with Wyndham ever again. I will be contacting HR.