Name: Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG
Address: 18520 100 Ave NW, Edmonton, Canada, Edmonton, Westend, CA
Price range: $87–$172 per night
Rating: 8.83

What guests think

At Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, travelers consistently highlight very clean, spacious rooms, friendly staff, a convenient location near West Edmonton Mall, and a popular free breakfast that makes mornings easy.

Frequent drawbacks include thin walls and noise from other guests, occasional Wi-Fi issues, and tight or limited parking during busy times. The pool, hot tub, and gym are appreciated, though the hot tub/jets or seating can disappoint when it's crowded. Overall, expect a clean, family-friendly stay with strong basics close to shopping and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the pool, hot tub, and well-equipped gym, and many appreciate the heated underground parking. At busy times parking can be tight and the hot tub crowded, with jets occasionally not working.

Related guest reviews

8

Kailey

Jul 2, 2025

·

Stayed 3 nights

Very friendly staff and easy check in. Room was spacious and clean. Parking lot is a little bit tight for bigger vehicles but lots of stalls.

8

Delair

Aug 15, 2025

·

Stayed 2 nights

Parking sucked. Especially parking with a big truck. There is underground parking but too short for a larger vehicle. Not enough parking space above ground. And everyone wants to park above ground. Only one dryer on the floor. Guests all fighting for dryer.

8

Alyssa

Sep 19, 2025

·

Stayed 2 nights

Overall we enjoyed our stay. Was hard to find parking late at night though.

10

Chantal

Sep 19, 2025

·

Stayed 3 nights

Hotel was great! Great location, 35 min easy walk to the mall, we walked to and from the mall two days. super Walmart and liquor store amongst other shops and fast food directly behind the hotel. Amazing restaurant 2 min walk from hotel- Homefire grill. Great food and drinks and amazing waitress Stacey. Hot tub and pool area were good. Gym was excellent. Very well equipped. Continental breakfast was fantastic! Lots of options and always hot, full and fresh. Rooms were good size, floor could’ve used a better vacuum but we don’t sit in the floor so didn’t really bother us. Very friendly staff. Nothing negative to say. The quiet signs out out at night in the hallways were appreciated.

8

Miles

Feb 22, 2025

·

Stayed 2 nights

Under ground parking was awesome on those very cold days

8

Leanne

Sep 8, 2025

·

Stayed 3 nights

The hotel looks like it was recently renovated so it was very clean. Parking can be difficult to find if you come back later at night. There is underground parking but with an SUV we found it difficult to manoeuvre as the spaces are tight. We were told coffee and tea were available in the dining area early mornings, but this morning the breakfast started at 6:30 and there was no coffee available. We were leaving early this morning and wanted a quick breakfast and coffee before we left, but nothing available. We were told the pool and hot tub were open until 10pm, but the pool closed at 9pm and the hot tub was so crowded we weren’t able to use it. The staff were very friendly and were there to help if you needed them.

10

Tricia

Nov 2, 2025

·

Stayed 2 nights

This is such a great hotel - clean room, nice fitness room and pool, good breakfast, underground parking. Everything was spotless. Just an excellent stay.

8

Pearl

Mar 21, 2025

·

Stayed 5 nights

The hotel is nicely decorated. The reception area is large, with large halls and a variety of seating areas. The building has 2 elevators that connect with the underground parking and the hotel floors. Hot breakfast is served every morning. There’s a swimming pool and a hot tub. There’s also a nice exercise room with different machines.

10

Pearl

Mar 26, 2025

·

Stayed 1 night

Nice hotel with great underground parking, nice breakfast options and breakfast seating area. Two elevators and wide hallways. Good swimming pool and hot tub. Nice workout room for your routine.

10

Marcel

Jan 13, 2025

·

Stayed 2 nights

Clean. Good price. Close to WEM. Great pool, hot tub actually functioning. Good gym. Games room was kinda neat. Good little breakfast was put on each day.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly note very clean rooms and public areas. A smaller number mention housekeeping misses such as stained linens or items left behind.

Related guest reviews

2

Callie

Oct 20, 2025

·

Stayed 1 night

Bed sheets coverd in blood garbage in room.and woken up to loud musice because there was a curch in the hotel!?

10

William

Dec 21, 2025

·

Stayed 1 night

Great room, spacious, super clean, plenty of towels, comfy beds, very quiet, friendly staff always smiling and greeting us.

6

Jo-Ann

Aug 2, 2024

·

Stayed 4 nights

Cons: Sheets had hair in them when we arrived but were promptly changed out. Headboard and bathroom divider were stained, we cleaned it ourselves. Security on elevator, you had to use hotel key which we thought was great until we saw you could walk in and up the stairs. A/C did not run when you left the room so it was hot upon returning. No option to run the fan continuously to block out noise and keep the room cool. Pros: Bed was comfy and room is a nice size. Staff is phenomenal, friendly and helpful. But we will not stay here again because of the cons. There is too many other options.

4

Elesha

Dec 30, 2025

·

Stayed 1 night

Blood on the sheets, and the wall paper peeling off the wall. When I asked for more towels I was told they would bring them right up. A hour and a half later I went back down, to be told that the guy just got there. What was a lie because on my way down the first time he was in the elevator with me .

6

Martina

Jul 2, 2025

·

Stayed 3 nights

Convince of location- close to mall where we spent majority of our time. Only a 5 minute drive. Children enjoyed the pool but majority of the time it was completely full. Garbage's were taken out but room was never fully cleaned. Empty lotion bottle. And found other's clothing and children's toys left underneath the bed.

10

Falisha

Sep 29, 2025

·

Stayed 4 nights

There are food stores, clothing stores, convenience, stores also restaurants that are nearby and walkable. Always had fresh towels everyday and room was tidy. I would definitely recommend.

10

MERCY

Aug 24, 2025

·

Stayed 2 nights

They just need to scrub shower walls the tile lines are yellowish

10

Mona

Sep 26, 2025

·

Stayed 1 night

Very clean room, great pillows and bed. Great staff at the front desk

10

Jie Fang

Oct 5, 2025

·

Stayed 1 night

Very clean and new

10

Michelle

Oct 6, 2025

·

Stayed 1 night

Great stay. Cleanliness

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with good beds and modern decor. Recurring issues include thin walls and hallway noise, inconsistent Wi-Fi, and occasionally low water pressure or a loud A/C.

Related guest reviews

6

Dana

Apr 2, 2025

·

Stayed 1 night

The shower had very little pressure.

10

William

Dec 21, 2025

·

Stayed 1 night

Great room, spacious, super clean, plenty of towels, comfy beds, very quiet, friendly staff always smiling and greeting us.

8

Alana

May 6, 2025

·

Stayed 1 night

The pillow options were great, lobby was beautiful. Some of the room amenities didn't seem as modern as other hotels. Staff was very nice, the underground parking was handy. Great location. Breakfast didn't have the best options, could have had some fresh fruit. When we stayed the wifi was down which was super inconvenient.

10

jared

Sep 4, 2025

·

Stayed 1 night

We had a great stay for 2 days, very comfortable beds and nice flat pillows was a bonus!

4

Yan

Oct 13, 2025

·

Stayed 1 night

Didnt have a problem with the hotel itself. The room was spacious. Our problem was the noise. There seems to be zero sound proofing. The hotel was full, seemed to be lots of people for youth sports teams staying and the room above us sounded like a full on tournament going on. At first we thought it was someone just dragging their suitcase across the floor but it continued repetively for 20 minutes, with the addition of stomping, and something bouncing. Dont get me wrong, we have young kids, i know they can be noisy. We waited until 11pm to see if it would settle but when it continued to increase in volumn we called the front desk who said they would call the above room and ask them to quiet down. I can only guess the adults of said room were those in the lobby and didnt receive the message as after the phone call someone above literally just started jumping on the spot and slamming a chair up and down. It took 3 more phone calls until midnight before the noise settled, around the same time the lobby cleared. Could be coincidence. Although this is a loud guest issue, not a staff member being incompetent at their job issue, i do believe the sound proofing or lack of is more of a concern, as even a sneeze could be heard above in the morning.

6

christopher

Nov 29, 2025

·

Stayed 2 nights

Pros-I will say the hotel was clean and king suite was spacious, well maintained , modern. Breakfast was great. Heated underground parking was really nice. Very good location Cons- the walls and roof so thin. You will hear every step above you unless on top floor. I could hear the automatic door below me open and close all night. Room 228 is right above entrance and auto door. You will hear this all night. Could hear people’s mumbled voices in room next door at times.

4

Faima

Apr 28, 2025

·

Stayed 5 nights

Facility was clean but there was no wifi for all 5 nights in the room

10

Anabel

Oct 24, 2025

·

Stayed 3 nights

Spacious room

10

James

Oct 6, 2025

·

Stayed 1 night

Ac was cool but a little loud, everything was so clean though thank you

6

Peter

Apr 27, 2025

·

The hotel was ok but very noisy with lots of children running around most of the night. There was internet advertised but it was so bad I had to hotspot to be able to work.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, attentive, and accommodating, with managers resolving issues and helpful front desk service. Some guests reported slow or unhelpful responses and miscommunications during maintenance problems or at busy check-in.

Related guest reviews

2

Dan

Jun 8, 2025

·

Stayed 1 night

After checking in early which I appreciate the staff accommodating. We quickly left and returned late in the evening. We only realized that our toilet did not work until after my son went to sleep. So i'm moving at that point, it was not feasible. The late night staff supplied a couple options and I tried plunging the toilet, which did notnfix the issue. She agreed that we could get a a second room in the morning to properly get ready. When we called in the morning, the gentleman at the desk.It's only suggested to come down and use the public washing. Quite frankly, after dropping however much money for a room to not be given a function toilet and then the suggestion of using the lobby toilet is unacceptable. Providing pictures is not going help.

10

Tamara

Nov 9, 2024

·

Stayed 3 nights

Clean, well kept, delicious breakfast, good service, I had issues with noise due to guests being rude partying late above my room and the hotel promptly moved me rooms to a quieter floor and room. I was thankful they were able to accommodate that. Over all would recommend this hotel!

10

David

Nov 21, 2025

·

Stayed 1 night

Room was great , clean and sized perfectly . Front desk manager was very helpful with technical difficulties with new cards for room access !

8

Darren J

Aug 8, 2024

·

Stayed 2 nights

This hotel was very modern and very clean. The second night, the guest above us were very noisy. We went downstairs to bring it to the attention of hotel staff. The man at the desk said he heard nothing. This went on until 4 am. The next day the manager of the hotel gave us a call and apologized for how the situation was handled.He went above and beyond. We would book there again in a heartbeat!

10

Raff

Sep 23, 2025

·

Stayed 1 night

The front of house staff are exceptionally accommodating, making this hotel an outstanding choice for anyone looking to stay. I highly recommend this place to everyone!

4

Danielle

May 26, 2025

·

Stayed 1 night

Staff are less than helpful. I arrived late Friday to a clogged toilet. Next day had clogged toilet still after three calls and numerous attempts at plunging they assured me it was good. That night still would not flush. I left dirty plunger water on my floor and I had to ask them to clean it after a fourth attempt trying to get this toilet to flush. They told me I’m right it doesn’t work. After back-and-forth conversations with the front desk, they finally moved me to another room with less beds. When I asked for a cot, they let me know it was $25. However, they also let me know there was none available. I ended up having two rooms super unimpressed with the service would not stay again.

10

Minerva

Jul 20, 2025

·

Stayed 1 night

I've been in this hotel several times. I love the ambiance and the friendliness of staff. Breakfast foods are excellent. I mistakingly booked a Suite, King size but the person was somkind to upgrade it to two queen size. Our experience was awesome!

10

Dave

Aug 6, 2025

·

Stayed 1 night

Staff was always nice and easy to deal with. Breakfast was good and always food available. Rooms are quiet and love staying at the property. Thank you, David LeBlanc 780-257-9984

10

Andrew

Aug 12, 2025

·

Stayed 2 nights

Great location. Only issue we had was that there was only one person working the front desk when we were checking in and they were on the phone with a guest so I had to wait quite a bit, 15 minutes or so, to be helped.

2

Melisa

Jan 28, 2025

·

Stayed 2 nights

Staff are snobby. Most especially those frontdesk (Filipinos) don’t even greet or smile. Gossiping beside the frontdesk and don’t care if guests could hear them. Very unprofessional. Dining staff were great during breaky. Professional despite of the pressure and business of the area.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for West Edmonton Mall and nearby big-box shopping and restaurants, with Walmart close by. Access can be awkward due to a one-way street, and the area is car-oriented rather than scenic.

Related guest reviews

8

ISABELLE

Aug 31, 2024

·

Stayed 4 nights

Location was great, close to everything from Edmonton Mall to restaurants. Walmart was an easy walking distance away.

10

Thomas

Apr 8, 2025

·

Stayed 1 night

Good location if you need to be on the West side of Edmonton. Clean.

10

Chantal

Sep 19, 2025

·

Stayed 3 nights

Hotel was great! Great location, 35 min easy walk to the mall, we walked to and from the mall two days. super Walmart and liquor store amongst other shops and fast food directly behind the hotel. Amazing restaurant 2 min walk from hotel- Homefire grill. Great food and drinks and amazing waitress Stacey. Hot tub and pool area were good. Gym was excellent. Very well equipped. Continental breakfast was fantastic! Lots of options and always hot, full and fresh. Rooms were good size, floor could’ve used a better vacuum but we don’t sit in the floor so didn’t really bother us. Very friendly staff. Nothing negative to say. The quiet signs out out at night in the hallways were appreciated.

10

James

Jul 5, 2025

·

Stayed 3 nights

Great location. Clean and Quiet.

8

Angelo Antoine

Aug 14, 2025

·

Stayed 2 nights

Some staff were really nice others were very rude. Ice cream available for purchase was melted. Weird people outside. Very driving centred location.

10

Amina

Aug 19, 2025

·

Stayed 4 nights

Staff are nice and friendly. Hotel is very clean. Location is convenient. Walmart is just 3 minutes away by walk. Many restaurant options around. West Edmonton Mall is just 5 minutes drive away.

10

Sonya

Feb 27, 2025

·

Stayed 2 nights

Perfect location

10

WING SUEN

Aug 16, 2025

·

Stayed 2 nights

Walmart is literally right behind the hotel. Very convenient. 8 mins drive from the WEM. Room was spacious and clean.

8

Harry

Sep 4, 2025

·

Stayed 1 night

Convience to mall

10

Pat

Jul 24, 2025

·

Stayed 4 nights

Loved the breakfast selections! Very convenient location for our plans. However, being on a one way street made for some circuitous routes back at the end of the day. We were missed one day for garbage pickup and towel refresh. But this did not affect our opinion overall. We would stay again

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The complimentary breakfast is a frequent highlight—hot, tasty, and sufficient variety for families; several mention all-day coffee/tea. Some found the selection repetitive, seating tight, or hours ending early, and there is no on-site restaurant.

Related guest reviews

10

Robert William

Oct 22, 2025

·

Stayed 3 nights

Prompt, responsive service. Room was nice and big. Staff checked in daily to see if we needed anything. Breakfast was basic and the same each day. Some variety and a larger seating area would have been nice.

8

Sean

Sep 11, 2025

·

Stayed 4 nights

While most of the facility was fine, the hot tub never worked, and the breakfast had issues such as old stale muffins and such, and the bed was quite stiff This by no means a bad review. Everything else was great, I will highly consider using them again

10

Carrie

Oct 6, 2025

·

Stayed 1 night

Bed was comfortable. Breakfast was good with a number of food options

10

Ritu

Aug 18, 2024

·

Stayed 1 night

Amazing breakfast!

8

Donna

Jun 5, 2025

·

Stayed 2 nights

Friendly staff. Great breakfast.

10

Chantal

Sep 19, 2025

·

Stayed 3 nights

Hotel was great! Great location, 35 min easy walk to the mall, we walked to and from the mall two days. super Walmart and liquor store amongst other shops and fast food directly behind the hotel. Amazing restaurant 2 min walk from hotel- Homefire grill. Great food and drinks and amazing waitress Stacey. Hot tub and pool area were good. Gym was excellent. Very well equipped. Continental breakfast was fantastic! Lots of options and always hot, full and fresh. Rooms were good size, floor could’ve used a better vacuum but we don’t sit in the floor so didn’t really bother us. Very friendly staff. Nothing negative to say. The quiet signs out out at night in the hallways were appreciated.

10

Joseph

Nov 27, 2025

·

Stayed 1 night

Friendly and client oriented. Loved the breakfast!

10

Jenna

Aug 24, 2025

·

Stayed 1 night

Great stay, coffee/tea bar 27/7. Clean, friendly staff. Amazing continental breakfast. On a one way street, gps would reroute a 5k turnaround if we missed the one spot to pull in. Parking was tiny stalls for a truck. Overall great place would stay again.

8

Brenda

Jul 29, 2025

·

Stayed 4 nights

Free breakfast There is no restaurant They take money off your credit card for a security deposit? I have never experienced that before. I would not stay again, because there is no restaurant.

8

Omotayo

Nov 12, 2025

·

Stayed 4 nights

Clean room, delicious breakfast fast, close to my kids favorite restaurant McDonalds and Tim Horton, it was a great place. I would come to this hotel next time. I give it 5star. Really good with amazing staff

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$107
March	$113
April	$124
May	$108
June	$107
July	$121
August	$136
September	$139
October	$115
November	$111
December	$100

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $172	18 $95	19 $90
20 $87	21 $89	22 $87	23 $87	24 $99	25 $134	26 $108
27 $93	28 $97	29 $97	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $111	3 $104
4 $93	5 $102	6 $102	7 $104	8 $120	9 $136	10 $125
11 $99	12 $99	13 $109	14 $120	15 $116	16 $105	17 $110
18 $88	19 $99	20 $99	21 $101	22 $99	23 $108	24 $125
25 $88	26 $96	27 $101	28 $99	29 $104	30 $100	31 $104

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room (Specialty)

Suite, 1 King Bed, Jetted Tub

Suite, Multiple Beds, Accessible (Communications, Roll-In Shower)

Standard Room, 2 Queen Beds

Suite, 1 King Bed (Walk-In Shower)

Standard Room

Standard Room, 1 King Bed (Walk-In Shower)

Suite, Multiple Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG

Have a question?

Considering this hotel for your Edmonton trip?

Prices for upcoming dates