Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:00 AM to noon.

Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a fee of MXN 357.00 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features elevators, step-free entrances, and wheelchair-accessible facilities including parking and a fitness center. There is also a pool access ramp on-site.

What is the location of the property in relation to key landmarks?

The property is located by the sea in Mazatlán, within a 5-minute drive of Witches Beach and Mazatlan International Center. It is approximately 6 mi (9.7 km) from Playa Norte and 6.7 mi (10.8 km) from Mazatlán Aquarium.

Does the property have a swimming pool?

Yes, there is an outdoor pool available from 9:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

Garner Hotel Mazatlan Beach by IHG

What guests think

Across many reviews of Garner Hotel Mazatlan Beach by IHG, guests praise the beachfront setting, decent value, and friendly staff, while recurring complaints cite very hot hallways and elevators, small or basic rooms, and inconsistent housekeeping and dining quality.

Many like the pool, beach access, and pet friendly policy, though the hot tub is often not hot and parking is tight for larger vehicles. Breakfast is widely appreciated but frequently described as repetitive or sometimes cold, and some find restaurant items pricey. The location feels quiet and somewhat removed from the main areas, which suits travelers seeking a calmer beachfront stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Beach access and the pool are highlights, but the hot tub is often reported as not hot and the pool can feel small or crowded. Hallways and elevators are frequently uncooled, parking is tight for large vehicles, and the hotel is pet friendly.

Related guest reviews

8

Johnathan

Nov 13, 2025

·

Stayed 1 night

The bar served no alcohol, the restaurant was closed and there was no hot water just luke warm at best. If you have a full size truck parking is limited.

8

Ramon Cruz

Jul 12, 2025

·

Stayed 1 night

Good price, pet friendly. Small rooms, no mini fridge in rooms, Small pool. Loud hallways.

8

Denis

Jan 28, 2025

·

Stayed 7 nights

Overall our stay was comfortable. There was the odd issue with water pressure in the room, but it never lasted long. The hot tub for some reason never got hot. Not sure why. The included breakfast buffet was suitable for us and the wait staff was great. For the price this hotel was a great choice for us and we enjoyed our week there.

10

Garett

Jan 17, 2025

·

Stayed 4 nights

Was pleasantly surprised!!! Beautiful beach and waves 🌊 right in front… breakfast was GREAT!! Buffet settle with some fresh fruit, yogurt, Mexican options, coffee and juices, exceeded my expectations at such a value price!! Nice rooms most with some kind of ocean view… only bummer was hot tub was always cold… I wish they could hear the hot tub for the cooler Mazatlan evenings… hopefully next time… otherwise would definitely come back!!!

10

patricia

Aug 25, 2024

·

Stayed 6 nights

Estuvimos a gusto. Solo que en mi estancia, no pude disfrutar de la alberca, muy pequeña, siempre estaba llena.

8

César

Sep 16, 2025

·

Stayed 1 night

La amabilidad, la limpieza y la ubicación son puntos a destacar. El estacionamiento techado es un plus. Podrían mejorar en colocar aire acondicionado en los pasillos y elevadores.

10

Tionee

Jun 2, 2024

·

Stayed 1 night

The Front desk staff are very friendly and helpful. Only issue we had is we have a VW Atlas car and it was super tight in the car park.

8

richard

Feb 29, 2024

·

Stayed 6 nights

The hotel was nice and clean. The only thing was the pool was warmer than the hot tub. We sneaked into the an adjacent resort to use the pool and hot tub which was much better.

10

Ronald

Jan 1, 2025

·

Stayed 1 night

Dog friendly

8

mehrdad

Jul 14, 2024

·

Stayed 9 nights

Nice and clean, right on the beach.

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Cleanliness

Cleanliness feedback is mixed: many note clean rooms and common areas, but several report inconsistent housekeeping, dirty floors or linens, musty odors, and occasional maintenance issues like leaks or mold.

Related guest reviews

10

Gale

Apr 2, 2025

·

Stayed 7 nights

Very clean hotel The breakfast was good dnd service wonderful Our room which had partial ocean view was spotless Cleaned every morning There are a few restaurants in the area It’s more of a residential area which we enjoyed Buses and taxis can take you to the gold zine where it’s busier

10

Aridiana

Sep 7, 2025

·

Stayed 1 night

Todo limpio

4

Giselle

Nov 18, 2025

·

Stayed 3 nights

Mala experiencia con mi reservación. se encontraba llena de animales y restos de comida y al pedir que nos cambiaran de habitación, nos dijeron que no podían porque estaban llenos, que lo unico que podían hacer era cancelarnos la reservación o barrer la habitación y por la hora en que Ilegamos, ya no conseguimos otro hospedaje, tuvimos que conformarnos con la barrida. Es muy lamentable ya que es mi primera mala experiencia con ustedes.

10

Daniel

Nov 19, 2025

·

Stayed 1 night

Habitación confortable, instalaciones limpias, el personal es amable.

8

Sharron

Aug 12, 2024

·

Stayed 1 night

Floors dirty... otherwise beds comfortable.

6

Fernando

Jul 9, 2024

·

Stayed 3 nights

The property it self is nice, clean but the room we stayed in was not very clean/nice/good. Our room had long 12” to 16” hairs on the beds and floors Floors were not cleaned as we found nail clippings through out the room The shower lever was loose and fell off ALL THE TIME, hitting me on the foot twice The shower would flood The toilet was loose and would not flush completely always The bathroom sink was clogged The balcony door (sliding) would not lock properly The halls have a musty odor and are dirty as in food, garbage in our floor which was first floor I have a few pictures

6

Anna

Feb 12, 2025

·

Stayed 9 nights

Hotel looked decent online and got great reviews but unfortunately we were disappointed. The room we got assigned was dirty, stuff all over the floor and the chair had a gross stain on it so we had to move rooms shortly after check in. The new room was better but the bathroom counter was cracked and it is definitely a little outdated. The housekeeping was a hit or miss, some days it was cleaned decently well and other days there was dirty cups left and the shower wasn’t even cleaned. Breakfast buffet was okay, fresh fruit and juices were great but there was not a lot of options for vegans/vegetarians. Even the scrambled eggs had ham in it. It was very basic and mostly the same every day. There was no allergy cards either so you have no idea what’s in the food. We had some issues with the front desk staff as well and did not find them to be particularly helpful. Customer service definitely needs improvement. Due to the high tides, the beach was washed away and they blocked off the entrance to the beach so you could only access the beach through another hotel. Small inconvenience but not the hotels fault. For what we paid, it was a decent stay but not somewhere we would necessarily want to stay again.

10

Nayeli

Aug 1, 2024

·

Stayed 2 nights

Muy limpio

4

Joe

Apr 23, 2025

·

Stayed 6 nights

The only positive was the easy walk to the restaurant across the street. The hotel itself was not tolerable. We checked out after one sleepless night. From the small room sizes, that are adequate for an overnight stay but not longer, to mold in the shower, toilet that constantly self flushed and gurgled, to the breakfast that was a shamble by 10 AM when we went down.

4

Laura

Jul 12, 2024

·

Stayed 5 nights

El baño tenía piso suelto, solo acomodaban las sábanas de las camas sin cambiarlas ni sacudirlas. Se sentía arena entre las sábanas, solo habia de desayunar durante tres días huevo frijoles y fruta, yo pedí con vista al mar y no me la dieron, cambiaban el wifi constantemente, las botellas de agua nos dijeron que solo el primer día, NO VUELVO a ese hotel

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Rooms

Rooms are generally comfortable with partial ocean views, but several guests find them small or basic and mention plumbing noise. Some report weak in room Wi Fi and a lack of mini fridges or microwaves.

Related guest reviews

8

Ramon Cruz

Jul 12, 2025

·

Stayed 1 night

Good price, pet friendly. Small rooms, no mini fridge in rooms, Small pool. Loud hallways.

8

Karen Lizbeth

Aug 18, 2025

·

Stayed 2 nights

La habitación estaba muy bien,camas cómodas , internet muy lento

6

Daniel

May 15, 2024

·

Stayed 3 nights

The good stuff about this hotel is the building and pool are super nice. The bad part is the car garage is way too small for anything bigger than a small sedan. We ended up scratching our truck trying to make it into the parking garage. Our shower leaked water into the main bathroom floor and would make its way to the room’s door. There is NO REFRIGERATOR OR MICROWAVE in the rooms which I thought was crazy! Over all I will never consider staying here again. There are plenty better options in the amazing city.

8

Otto

Nov 14, 2024

·

Stayed 7 nights

La estancia en general fue cómoda, y el que sea pero friendly es un gran plus, el desayuno incluido de igual forma es muy conveniente y los fines de semana muy surtido, respecto el servicio algunos miembros del personal son un tanto hoscos y desconocen temas generales de los atractivos de la ciudad sería un punto a capacitar. Considero que la principal área de oportunidad es su conexion wifi ya que la señal no se conectaba en las habitaciones, solo en áreas comunes

4

Alma Angelica

Jul 25, 2024

·

Stayed 5 nights

Cuarto pequeño, no lo limpian diario ni cada 3er dia (de 1 semana de estancia, ningun día barrieron , por lo menos), el baño no hay ventilación, las paredes estan calientes por el calentador de agua, que por cierto no cae agua fria, solo agua caliente a hirviendo (imagina tener la piel quemada por el sol debido al lugar y que te caiga agua tan caliente). El pasillo de las habitaciones no hay aire acondicionado, mucho menos ventanas! El calor y vapor ahi se siente horrible. El bufet no tiene mucha opcion y se tardan mucho en rellenar las tarjas de los platillos. El servicio de restaurante muuuy lento, amables pero demasiado tiempo para entregar 1 sándwich o unos boneless. La clave del wifi deja de funcionar a la media noche del dia en que te vas, es decir 12 antes del check out, entiendo que este restringido pero de menos que sea hasta el momento que uno hace el.check out. Totalmente arrepentidos de elegir ese hotel, que por ningún lado entendemos como se atreven a decir que tienen un distintivo H, a menos que hayan sido comprado ( corrupción) no entiendo como lo tienen.

8

Javier

May 26, 2024

·

Stayed 3 nights

Very good, spacious rooms with ocean view. Clean comfortable beds.

8

Linda

Jan 5, 2025

·

Stayed 1 night

The only complaint I would have that is when a toilet flushes, the pipes make a load noise. Even when it wasn’t in our room. Staff were friendly and nice, beds were comfy.

10

Damian J

May 16, 2025

·

Stayed 2 nights

Booked a partial ocean view and it was an amazing room. Secure parking.

6

Alejandro

Jun 9, 2025

·

Stayed 3 nights

Muy bien , solo muy reducidas las habitaciones

6

Clara

Apr 29, 2025

·

Stayed 1 night

I have stayed in this hotel many times and it’s an okay place I guess. Seems worn and in need of some upgrades. Clean enough. The food remains terrible and the cocktails are also terrible. There is not too much within walking distance. The beach is wonderful as is the pool and hot tub. It just needs an update!

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Service

Many guests describe the staff as friendly and helpful, with smooth check ins. However, others report slow or late check in, rude interactions, reservation or cancellation issues, and inconsistent responses to problems or housekeeping requests.

Related guest reviews

4

Antonio

Jul 26, 2024

·

Stayed 1 night

Very poor customer service in the receiving area. Check - in was not on time. They were an hour late and they didn't even apologized or offered a discount. I would probably not stay here any more. People look for a different location.

10

Dawn

May 31, 2025

·

Stayed 1 night

The staff was very friendly and helpful.

2

Yessica Alejandra

Apr 22, 2025

·

Stayed 2 nights

Me canceló porque sobre vendieron las habitaciones y se subió el reporte por parte del hotel donde ellos cancelaban aún teniendo mi confirmación de reserva estoy solicitando el reembolso no sé a dónde comunicarme

10

Angie

Aug 6, 2025

·

Stayed 1 night

Smooth check in, and very helpful staff.

2

Luis Carlos

Jun 24, 2025

·

Stayed 1 night

No tenían sistema, me tuve que ir a otro hotel a las 3:00 am Pésimo servicio

4

Patricia

Jan 30, 2025

·

Stayed 4 nights

La gente de recepción es bastante déspota y grosera, la habitación que me asignaron estuvo horrible, al cuestionar el porque me asignaban una habitación muy mal ubicada y a otra gente que había pagado menor cantidad por la habitación le daban una habitación en mejores condiciones y ubicación y la recepcionista que me recibio me respondió que yo había pagado mi paquete por xpedia....???

10

mark

Apr 17, 2024

·

Stayed 1 night

Front desk services are exceptional. Thank you Diana, Abigale and Isaac for your help. My Spanish is poor but they made me feel welcome and comfortable

10

Terry

Feb 18, 2024

·

Stayed 7 nights

Staff are very helpful and courteous, the hotel itself is well kept and maintained, clean.

10

Joseph

May 20, 2024

·

Stayed 3 nights

all hotel staff members and restaurant staff members all very polite and courteous first time in Mazatlan and left me with wanting to return very soon well deserved a 5 star rating thank you for my wonderful experience!!!

6

carlos alberto

Jul 20, 2025

·

Stayed 2 nights

Mi experiencia no fue muy grato, al hacer el check in me manejaron de que les había llegado una alerta de cancelación donde fue una total mentiras, me hicieron esperar casi una hora en mostrador hasta que el gerente platico conmigo diciéndome lo acontecido, me dio otra opción pero quise aceptar ya que había hecho mi reservación con 2 mese de anticipación y mi reservación la tenía de una habitación con 2 camas queen size y me querían ofrecer otra habitación con una sola cama king size, iba a un evento y perdí la apertura y llegué tarde a causa de la demora de ellos. Tomen nota, aparte me robaron en la habitación un perfume Chanel bleu, nunca dejen cosas de valor, alhajas, etc, yo de confiado lo deje y sorpresa desapareció por obra del espíritu santo, e hicieron la investigación y me dicen que buscaron en el bolso y locker de la camarera y nada...pero en fin no recomiendo el hotel tacha, he llegado a varios hoteles y creía que en este hotel iba ver diferencia, claro que si hubo. No lo recomiendo por esta razones...

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AI-generated summary based on recent guest reviews

Location

Direct beach access is a major plus. The area is quiet and somewhat removed from the Malecón and Zona Dorada, with limited nearby options, though buses and taxis make getting around easy.

Related guest reviews

10

AMERICA

Aug 8, 2025

·

Stayed 1 night

Me gusto mucho que sus camas fueron queen eso lo agradezco muchoo me gusto que estaba a la orilla del mar aunque no en el malecon, lo que permite el buen precio del hotel El desayuno estaba muy bueno y bufette

10

Louis

Mar 14, 2024

·

Stayed 4 nights

Great stay by the ocean. Good food at restaurant

10

Mariana

Dec 3, 2024

·

Stayed 2 nights

Quiet area, very peaceful. Visited twice in the same week. Somewhat far from the rest of town, but that's part of the appeal.

10

angel nahim

Sep 27, 2024

·

Stayed 5 nights

overall it was a great experience, great service, the hotel is a little far from the golden zone and the rest of the city but you can take public transportation pay $13 and get anywhere very easy. I would stay there again.

8

Francisco

Mar 13, 2025

·

Stayed 1 night

Property looks nice, surrounding areas are vacant and away from main malecon area

10

Mariana

Dec 3, 2024

·

Stayed 3 nights

Remote from the rest of the city but it's part of the appeal. Very quiet and sleepy part of town, it's peaceful, clean and very nice.

10

Rob

Jul 25, 2024

·

Stayed 2 nights

It was far from shopping, restaurants,.

10

Mariano

Sep 28, 2025

·

Stayed 2 nights

Excelente lugar. A pie de Playa.

8

mehrdad

Jul 14, 2024

·

Stayed 9 nights

Nice and clean, right on the beach.

10

Julio

Jun 19, 2024

·

Stayed 2 nights

Muy buen hotel calidad precio. Lo malo es su ubicación pero eso ya depende de cada quien.

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Dining

Breakfast is included and often enjoyed, but many cite limited variety, repetition, or food served cold. Several find the restaurant average or overpriced and bar offerings limited, though dining staff are generally friendly.

Related guest reviews

8

Johnathan

Nov 13, 2025

·

Stayed 1 night

The bar served no alcohol, the restaurant was closed and there was no hot water just luke warm at best. If you have a full size truck parking is limited.

10

Al

Sep 13, 2025

·

Stayed 1 night

Very nice hotel. Breakfast was excellent. Would stay again.

8

FELIX ANTONIO DE LA CRUZ

Aug 29, 2025

·

Stayed 4 nights

Desayuno sencillo pero llenador, apagan casi todo a las 10 en el área de alberca y cierran los baños

10

Maria

Jul 14, 2025

·

Stayed 6 nights

El segundo día de nuestra estancia las papas del desayuno estaban agrias la fruta estaba mala sabía agria la comida estaba fría solo eso lo demás estaba muy bien

10

Javier

Nov 29, 2024

·

Stayed 3 nights

Muy bien en general , solo los desayunos muy pobres y siempre lo mismo durante mi estancia podrían mejorar muchísimo .

10

kenneth

Sep 4, 2025

·

Stayed 2 nights

Todo muy bien. Tiene muy buena relacion precio calidad y el desayuno buffet esta muy bien. La piscina tambien es muy grande.

6

Aaron

Jul 17, 2024

·

Stayed 5 nights

Hotel was good, the food was tasteless, and way too overpriced. Small portions given for the price of the food. Pool is not that big and is one FT size all around, the jacuzzi tub isn’t hot at all. The only thing I liked was how clean it is, and the entrance from the hotel to the beach. Everything else was average, but if you are looking for a hotel that has good food, this one isn’t it. Be ready to pay a lot for something you wont enjoy.

10

Briseida Lizeth

Aug 9, 2025

·

Stayed 4 nights

Falta variedad en los alimentos del desayuno buffet, era lo mismo a diario. Todo lo demás excelente ⭐️

8

José Luis Gutierrez

Aug 15, 2025

·

Stayed 4 nights

Todo bien solo los desayunos no eran variados

8

Brenda

Aug 8, 2025

·

Stayed 1 night

No hay muchas opciones p comer y la comida del hotel es cara y muy mala

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $58
18 $61	19 $57	20 $57	21 $48	22 $48	23 $55	24 $57
25 $60	26 $59	27 $59	28 $53	29 $44	30 $58	31 $81

Su	Mo	Tu	We	Th	Fr	Sa
1 $60	2 $52	3 $56	4 $63	5 $57	6 $68	7 $59
8 $57	9 $52	10 $49	11 $56	12 $58	13 $71	14 $88
15 $52	16 $53	17 $94	18 $94	19 $90	20 $76	21 $53
22 $50	23 $78	24 $57	25 $51	26 $62	27 $59	28 $78
29 $62	30 $62

Garner Hotel Mazatlan Beach by IHG

About this property

Location

Room options

Standard Room, 2 Queen Beds, Ocean View

Suite, 1 King Bed

Suite, 2 Queen Beds

Suite, 2 Bedrooms

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, Ocean View

Standard Room

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Ocean View (High Floor)

Guest reviews of Garner Hotel Mazatlan Beach by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Garner Hotel Mazatlan Beach by IHG

Prices for upcoming dates

Business details