Esplendor by Wyndham Isla Mujeres All Inclusive

Wonderful hotel. Everything was perfect. The food was great, the staff was friendly and amazing, the room was very clean…we loved it!

Check in and staff were friendly and helpful. Room was great. Be cautious when turning on the shower, the door was still open and water went everywhere. Spend the extra for the balcony. The pool was my favorite part. There is a nice pool upstairs but it was kind of windy. No food options upstairs. You cannot really swim per se in the ocean there but it’s the cleanest part of the ocean along that area. Minimal sargassum. My only hesitation to coming back would be the drink selection. Very minimal and missing basic alcohols for basic drinks. No baileys for coffee for example if you’re into that. Extra charge for anything other than no name basic alcohol. Room did have soda and water in it. It was very quiet since spring breakers had all left.

The hotel is small and family-friendly with welcoming, helpful staff. The decor is really nice and the property is very clean. Our room was spacious and modern with very comfortable beds. The shower is glass and basically in the open, so there's not a lot of privacy. The balconies are beautiful and the balcony doors are very high quality so they keep out a lot of noise from the music by the pool and nearby bars. The pool is stylish and clean and it was great to have hot tubs right beside it. They play loud music by the pool from about 7:30 am, which I found annoying. There is one main restaurant that serves a great breakfast and does a late lunch/dinner service. The portions are small but there are no issues if you order multiple items. There is also a good snack bar. I chose the hotel because I thought it was on a beach. This is technically true, but the sand is very gravelly and it's not suitable for swimming. The water is shallow and silty. You can't go out very far because there is boat activity in the area. I hoped to walk around the local area to see sights and explore, that's not really possible. There's not much to see nearby and a lot of the island is hidden away behind high walls or bushes. It costs $10-$15 US to get a taxi to the town/beaches in the north. Those beaches are nice but crowded. There are some great beach clubs like Mayan with sun loungers and good food. Overall, I found the town tacky and hectic and a lot of the island run-down and depressing.

Horrible place to stay,

I thought I was booking Hotel Belo, an adults only all inclusive resort. It said that they provided robes and slippers and that there were hot tub tubs. Several days after we got there a bunch of kids showed up at the wedding party and the service went way downhill no robes and slippers in the rooms our room did not have air conditioning. I’ve already sent a letter to the hotel but it was not what we expected. Although it is a beautiful hotel, and the staff is very accommodating.