The room was clean. Note that if you reserve through a third party they will give you the least desirable room. I requested an early check in at 2pm. When I checked in they had just finished cleaning the room so the whole room smelled like bleach. I opened all the windows but that did not help. I was able to switch rooms. So I had my 2 dogs with me but I had to step out for a few minutes for the hotel breakfast. The manager called me and was so rude. I'm like did he forget that the hotel allowed dogs and that dogs actually bark? He asked if I was off the property without explaining what the call was about. It made me feel extremely uncomfortable. It was the strangest way to start off a phone call. So he continued to say people complained that my dogs were barking for an hour which was not true at all. He could've explained it without being rude and not assume that my dogs were left alone for an hour. He really seemed like he did not like his job. Even before the call. He lacked customer service skills. No smile or anything and standoffish or unapproachable. I was surprised to find out he was actually the manager. The gentleman at the front desk helped me switch rooms and also phoned me to let me know that the room was ready. He was very friendly and accommodating. Honestly the manager seemed to not be very people friendly at all.
The room was clean. Note that if you reserve through a third party they will give you the least desirable room. I requested an early check in at 2pm. When I checked in they had just finished cleaning the room so the whole room smelled like bleach. I opened all the windows but that did not help. I was able to switch rooms. So I had my 2 dogs with me but I had to step out for a few minutes for the hotel breakfast. The manager called me and was so rude. I'm like did he forget that the hotel allowed dogs and that dogs actually bark? He asked if I was off the property without explaining what the call was about. It made me feel extremely uncomfortable. It was the strangest way to start off a phone call. So he continued to say people complained that my dogs were barking for an hour which was not true at all. He could've explained it without being rude and not assume that my dogs were left alone for an hour. He really seemed like he did not like his job. Even before the call. He lacked customer service skills. No smile or anything and standoffish or unapproachable. I was surprised to find out he was actually the manager. The gentleman at the front desk helped me switch rooms and also phoned me to let me know that the room was ready. He was very friendly and accommodating. Honestly the manager seemed to not be very people friendly at all.