Name: Wai Ora Lakeside Spa Resort
Address: 77 Robinson Avenue, Rotorua, Región de Bay of Plenty, NZ
Price range: 77 US$–193 US$ per night
Rating: 7.95

Opiniones de los huéspedes

El Wai Ora Lakeside Spa Resort ofrece un entorno tranquilo junto al lago, alejado del centro de Rotorua, y muchos huéspedes elogian al personal amable y la agradable restauración. Sin embargo, las reseñas señalan con frecuencia habitaciones anticuadas e instalaciones de spa y piscina que no se mantienen de forma constante o que no están disponibles.

Las opiniones sobre la limpieza son variadas, desde habitaciones impecables hasta moho, suciedad u olores desagradables en algunos baños y zonas de spa. Las habitaciones varían en tamaño y vistas, y las camas son cómodas, pero las paredes son finas y hay problemas de mantenimiento como poca presión de agua, aire acondicionado defectuoso y accesorios desgastados que aparecen en varias reseñas. La ubicación es tranquila, pero generalmente se necesita un coche, y algunos servicios o el restaurante/bar pueden estar cerrados o tener un horario limitado. Espere una estancia tranquila junto al lago con instalaciones y una consistencia de servicio variables.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Las piscinas, los spas, la sauna y el baño de vapor son inconsistentes: varios informes de cierres, agua fría o sucia, e instalaciones que no funcionan, aunque algunos huéspedes disfrutaron de piscinas cálidas y del bar/restaurante del hotel. Espere cierres inesperados u disponibilidad limitada.

Reseñas de huéspedes relacionadas

8

Lynn

11 feb 2025

·

Se alojó 2 noches

The pool was out of action disappointingly and the bar shut quite early. We would have stayed in town had we realised we weren’t within walking distance of amenities. However staff were really nice and the rooms were lovely. I have left a dress in the wardrobe and can’t seem to get an answer to my emails.

4

Taryn

8 mar 2024

·

Se alojó 1 noche

Basically had 1 staff member running the whole place. Sauna didn’t work, steam room had to be turned on before use by the one guy doing all the other jobs then had to wait 20 mins for it. You can find better in the area for similar price.

6

D H

5 oct 2025

·

Se alojó 1 noche

No real view and the so called spa was mostly not operational. Spas were cold and dirty...hot pool was cold. Only the sauna was working. Swimming pool area was nice. I think this place has seen better days because my friend said she was here years ago and the pool in spa area was hot and a waiter came to the pool to serve them the cocktails they had ordered

8

Beverly

16 oct 2023

·

Se alojó 1 noche

A bit disappointing. Restaurant not open nor the bar. Also Sauna and Jacuzzi were closed, so felt paid for services that were not available.

6

Margaret

8 nov 2025

·

Se alojó 2 noches

This place has a beautiful view of the lake and the pool is kept up very well. It’s obvious that this hotel was once very nice, unfortunately it is showing its age, and needs updating. The pictures online do not match the current state. The vanity in our bathroom had a broken door and the shower sprayed water out the side. The walls are very thin and you can hear every noise outside. The outdoor sauna and steam room looked like they hadn’t been used in a while, and were not operational when we checked. On a brighter note, the bar and restaurant were very nice, and the front desk attendants were very friendly and helpful.

8

Chris

29 dic 2023

·

Se alojó 1 noche

Beautiful view of the lake. Really appreciated the bug spray in our room when we arrived back late at night. Loved the warm pool and fabulous hot spas as well as the outdoor swimming pool and loved having them to ourselves. Such a great way to start the day. 🙂 as well as the picnic table next to the pool. The pot plants around the pool need updating. And also, the water in our room, the morning we checked out, was either hot or boiling! Too hot to hop under the shower. Otherwise, a beautiful stay. Thank you.

8

Jennifer

29 ene 2023

·

Se alojó 1 noche

Nice to have the use of both a cool swimming pool and a heated outdoor pool plus the spas. The saunas weren't operating but didn't mind that. The beds were very comfortable and the shower had great pressure. Happy with our stay and kids loved it too.

10

Pip

30 nov 2025

·

Se alojó 1 noche

Great place to stay with pool, spa, restaurant and bar. We really enjoyed our time there

4

Amy

13 feb 2026

·

Se alojó 2 noches

This place should not be called a "spa" or a resort". It is a motel. it's run down and one of the pools is so dirty it looks like it is hazardous to get in it. The main pool was better but still needed cleaning. The bathroom was also gross. There was a spa tub that looked like it hadn't been cleaned after too many uses and the shower was in need of a scrub. Our first morning the guests next door we're walking out at the same time as us. A man said to us: "hey, neighbors" and then "F-you" and then him and his partner both started laughing. Maybe they were drunk? This was 10:30 in the morning. We ended up changing our plans and leaving a day early as we didn't feel comfortable staying there. When checking out early the receptionist asked why. We expressed our concerns and all she said in response was "I can't give you a refund" despite us never asking for one. We were just happy to get out of there.

8

Denise

10 sept 2024

·

Se alojó 1 noche

Clean room and comfy bed. Great spa bath. However lounge room felt old and tired. No restaurant or swimming pool available during our stay.

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Limpieza

La limpieza varía mucho: muchos mencionan habitaciones muy limpias, pero varias reseñas citan lechada mohosa, bañeras/piscinas de spa sucias o viscosas, suciedad y olores desagradables ocasionales.

Reseñas de huéspedes relacionadas

6

Holly

8 sept 2024

·

Se alojó 2 noches

This place is not a resort and is misleading. We booked 3 rooms for 4 adults on the same booking thru expedia & at the motels end, the bookings come thru separately so we were not grouped together. The main feature pool was empty for 'maintenance' which is not advertised anywhere AND I had called 2 days before check in to see if it was heated & I was told it was not... it had no damn water in it! A good 10min drive from cbd. The area is quiet, the room walls are thin & I could hear the people next door we had room 2 - the shower curtains were moldy and pink with scum. The toilet door design is ridiculous, if your trying to sleep & someone needs the loo, the whole room is lit up. Beds where firm and I found them comfortable but everyone else did not Overall, would not stay again.

6

LAURA

1 mar 2025

·

Se alojó 4 noches

Room was average but comfortable. Shower grout was moldy but otherwise clean. Restaurant had good food bit second day it was not hot enough. Pretty views.

8

Carmen

1 abr 2025

·

Se alojó 2 noches

The resort is in a great location near the water and walkable to a McDonalds. The restaurant is quite pricey. We ordered pizza and ate in the pub area which was empty. Our room was absolutely filthy, with dead bugs on the night stand and smears on the ceilings and walls. The glass shelving hadn't been cleaned in ages. The bathroom was dank and smelled of mould. We requested a room changed and the lovely lady at the front desk was very accommodating. Our second room was much better, cleaner and the bathroom didn't smell. The pool and hot tub area were nice, however the hot tub had a nasty ring of gunk and slime. It's definitely due for a clean. We didn't get to try the spa as it was fully booked. We used the laundry facilities which was a nice bonus.

10

Jo

6 may 2024

·

Se alojó 1 noche

Very clean and staff were friendly and helpful

4

Vincent

21 ene 2024

·

Se alojó 1 noche

Dirty room. Filthy spa and swimming pool. Fridge out of order.

4

Chris

9 ene 2025

·

Se alojó 1 noche

Staff were not warm or friendly. Room was dirty - showers were yellow and worn. There is no way this is a 4 star property. You can see how it might have been in the past but it certainly is not now.

10

Vanessa

12 may 2024

·

Se alojó 1 noche

Lovely stay, gorgeous lake views. Very pleased. Perfectly clean and tidy.

6

Janine Karina

4 nov 2023

·

Se alojó 2 noches

Warum diese Unterkunft sich Spa nennt ist mir nicht ganz klar. Gerade das Badezimmer unseres Raumes war sehr vernachlässigt. Schimmel in den Fugen der Dusche, starke Verschmutzung des Duschkopfes und ein schlecht gereinigter Boden im ganzen Bad. Wir fühlten uns nicht wohl. Lediglich die Reaktion des Personals lässt sich loben. Man entschuldigte sich und gab uns innerhalb von fünf Minuten ein neues Zimmer samt Upgrade. Dieses war sehr viel geräumiger, jedoch zeigte das Bad wieder Zeichen des Alters, welche die ganze Anlage zu haben scheint. Dunkel Schwebpartiker in Jacuzzi…Nein Danke. In Rotorua gibt es sicher viele, modernere Hotels zum ähnlichen Preis. Leider sind wir auf die Fotos in der Anzeige reingefallen.

4

Amy

13 feb 2026

·

Se alojó 2 noches

This place should not be called a "spa" or a resort". It is a motel. it's run down and one of the pools is so dirty it looks like it is hazardous to get in it. The main pool was better but still needed cleaning. The bathroom was also gross. There was a spa tub that looked like it hadn't been cleaned after too many uses and the shower was in need of a scrub. Our first morning the guests next door we're walking out at the same time as us. A man said to us: "hey, neighbors" and then "F-you" and then him and his partner both started laughing. Maybe they were drunk? This was 10:30 in the morning. We ended up changing our plans and leaving a day early as we didn't feel comfortable staying there. When checking out early the receptionist asked why. We expressed our concerns and all she said in response was "I can't give you a refund" despite us never asking for one. We were just happy to get out of there.

8

Mark

8 sept 2024

·

Se alojó 1 noche

Very very clean

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Habitaciones

Las habitaciones varían de compactas a espaciosas, con camas cómodas y algunas vistas al lago, pero la decoración se siente anticuada y se nota el ruido de las paredes finas. Los problemas de mantenimiento recurrentes incluyen poca presión en la ducha, aire acondicionado defectuoso y accesorios desgastados; el Wi-Fi puede ser deficiente.

Reseñas de huéspedes relacionadas

6

Mary

12 nov 2024

·

Se alojó 2 noches

Broken Air conditioning, no screens in windows so lots of sand fleas inside. Shower temperature inconsistent. Sofa not very comfortable and felt stained. No cooktop.

8

James

21 dic 2025

·

Se alojó 2 noches

Nice getaway for 2 nights. Loved the lake view from the room and having my own spa. Best to prebook hotel transfer to airport as it's not always ready on the go.

8

Tan Yin

30 dic 2025

·

Se alojó 2 noches

Room is spacious

6

Glen

19 abr 2025

·

Se alojó 1 noche

Convenient, quiet location. Staff was excellent in all respects. Property seemed a little “tired” and dated in its room decor and presentation.

8

Melinda

23 jul 2023

·

Se alojó 2 noches

Nice place well maintained. Wifi was terrible

6

Margaret

8 nov 2025

·

Se alojó 2 noches

This place has a beautiful view of the lake and the pool is kept up very well. It’s obvious that this hotel was once very nice, unfortunately it is showing its age, and needs updating. The pictures online do not match the current state. The vanity in our bathroom had a broken door and the shower sprayed water out the side. The walls are very thin and you can hear every noise outside. The outdoor sauna and steam room looked like they hadn’t been used in a while, and were not operational when we checked. On a brighter note, the bar and restaurant were very nice, and the front desk attendants were very friendly and helpful.

8

Jane

7 jul 2023

·

Se alojó 1 noche

We had a quiet room near to the lake. The room itself was very nice, with an excellent bed. Good TV channels and enough space to feel like we weren't just in a tiny box. The bathroom and shower area was especially nice. We didn't use the spa pools or any other services.

6

Chris

21 ene 2024

·

Se alojó 1 noche

Property and rooms were quite smaller and outdated. Air conditioner was present but very loud. Walls were thin and room to room noise was present.

8

Craig

16 ene 2024

·

Se alojó 2 noches

9/10, very nice place. I only ding it a point because the rooms are a bit small and it's the only place I haven't had a microwave or at least mini kitchen. There is a mini fridge but that's it. Beautiful location right on the lake. A few minutes out of downtown on the east side of the lake but nice and secluded.

10

Andrew

21 ene 2023

·

Se alojó 1 noche

Booked suite, wonderful lake view and spa bath was a nice treat

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Servicio

Muchos huéspedes elogian al personal amable y servicial, pero otros informan de falta de personal, servicio lento, mala comunicación y ocasional grosería o comportamiento poco profesional. La coordinación y los tiempos de respuesta del transporte/servicio de transporte pueden ser inconsistentes.

Reseñas de huéspedes relacionadas

6

Sarah

9 ago 2025

·

Se alojó 2 noches

I think you require a vehicle to travel around the surrounding area..Nice view however you better suited to stay in the Ibis local to restarants and cafes.This place is very peaceful calm yet dated(limited channels, the internal spa looked like it needed a good scrub)..The receptionist staff was lovely..limited information about the area.There is a bus that gets you into town make sure you purchase tap card..Ubers to town are 28 dollars.So if you dont drive pick somewhere close to town and tours wont pick you up from here.There is an apparent shuttle bus that the hotel offers you to town but the driver was not available

4

Virginia

19 feb 2025

·

Se alojó 2 noches

Our room became invaded by trout flies in the evening. The manager called us “naughty” guests” for opening our windows which we shouldn’t have done but the sign about trout flies was small and not brought to our attention. The manager gave us a vacuum to deal with fly situation. Not great people skills!!

6

Penelope

6 mar 2025

·

Se alojó 1 noche

Was quiet and secure. Seemed short staffed during our stay. Our cocktail took at least 20 minutes to arrive. On checking out computers wouldn’t cooperate and had to work out manually what dinner and drinks were to be charged. Overall stay was good but maybe more staff tequired

10

Nancy

27 sept 2025

·

Se alojó 3 noches

Excellent service, staff are very friendly and accommodating. Clean room and very comfortable bed. Great location, nice and peaceful. Good meals at the restaurant, nice surroundings and atmosphere. Would love to ho back in the summer.

8

Karen

27 nov 2025

·

Se alojó 3 noches

Lovely staff

8

Christopher

4 dic 2025

·

Se alojó 2 noches

This “resort” feels a bit tired and in need of some TLC. Staff are overworked but friendly. Location is good just a few miles out of Rotorua’s busy town center.

8

Peter

21 ene 2026

·

Se alojó 1 noche

A very helpful staff. Clean rooms. The dining room was pleasant and both the breakfast and dinner of good quality, tasty and good value.

8

Vijay Kumar

30 nov 2024

·

Se alojó 2 noches

Austin, the manager,s behaviour excellant He accomodate all the time thanks Austin

10

Shauna

5 nov 2025

·

Se alojó 2 noches

Lovely caring helpful staff. Good location.

2

Sanjeev

24 mar 2024

·

Se alojó 1 noche

The property manager was rude and constantly fighting with her employees. She talked loudly in her native language and was using foul language in front of guests. We had requested early check in, but were asked to wait beyond the regular check in time. I am asking for a full refund of our stay.

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Ubicación

Pintoresco, junto al lago y tranquilo, a poca distancia en coche de Rotorua y cerca del aeropuerto y de las atracciones si tienes coche. Muchos señalan que no se puede ir andando al pueblo, por lo que se recomienda conducir.

Reseñas de huéspedes relacionadas

6

Khouanmina

10 jul 2025

·

Se alojó 1 noche

It's quiet far from city centre

10

Malcolm

25 dic 2024

·

Se alojó 2 noches

The room was very comfortable and we slept well. Went for a swim in the lake. Staff were helpful. Food was good. A little way out of town, which we liked Convenient for local attractions

8

Christopher

4 dic 2025

·

Se alojó 2 noches

This “resort” feels a bit tired and in need of some TLC. Staff are overworked but friendly. Location is good just a few miles out of Rotorua’s busy town center.

6

Michelle

24 abr 2025

·

Se alojó 1 noche

A quiet location out of town on the lake, with free parking. The young staff seemed a bit anxious, warned me about the trout flies that can be about(not a problem for Aussies). The room was clean but a strange layout, beware that the toilet is directly opposite the door. The restaurant was expensive with a limited menu, meat was overcooked. We had terrible weather, this would be better in summer. The pillows were very hard, the mattress ok.

10

TOMOKO

26 nov 2023

·

Se alojó 1 noche

町の中心から離れているので車がないと不便ですが、湖沿いなので散歩を楽しめます。歩いて15分くらいのところにマクドナルドがあります。スタッフの方はとても親切でした

10

Sue

28 abr 2024

·

Se alojó 1 noche

An amazing resort. Would definitely recommend. Beautiful location by the lake. Staff very accommodating and Breakfast very tasty Car required as located out of town

8

Craig

16 ene 2024

·

Se alojó 2 noches

9/10, very nice place. I only ding it a point because the rooms are a bit small and it's the only place I haven't had a microwave or at least mini kitchen. There is a mini fridge but that's it. Beautiful location right on the lake. A few minutes out of downtown on the east side of the lake but nice and secluded.

8

Maryanne

2 dic 2022

·

Se alojó 19.327 noches

Comfortable bed, not too far from town centre by car. Situated on the Lake

8

Vicki

5 may 2025

·

Se alojó 2 noches

Long way out of the town,

10

Gabrielle

27 jun 2025

·

Se alojó 1 noche

Handy to the airport. Warm and clean.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

La comida del restaurante y el bar del hotel suele ser elogiada, aunque los precios a veces pueden ser altos y el servicio lento; se informan cierres u horarios limitados algunos días. La calidad y variedad del desayuno reciben comentarios variados.

Reseñas de huéspedes relacionadas

8

Jacqueline

2 sept 2023

·

Se alojó 1 noche

Great food and service. Very clean and tidy. Bed was comfortable

10

Miriama

19 jun 2025

·

Se alojó 2 noches

Food was amazing in the resturant! Our room was nice and worth its money. Very happy!

8

Beverly

16 oct 2023

·

Se alojó 1 noche

A bit disappointing. Restaurant not open nor the bar. Also Sauna and Jacuzzi were closed, so felt paid for services that were not available.

6

Michelle

24 abr 2025

·

Se alojó 1 noche

A quiet location out of town on the lake, with free parking. The young staff seemed a bit anxious, warned me about the trout flies that can be about(not a problem for Aussies). The room was clean but a strange layout, beware that the toilet is directly opposite the door. The restaurant was expensive with a limited menu, meat was overcooked. We had terrible weather, this would be better in summer. The pillows were very hard, the mattress ok.

6

Margaret

8 nov 2025

·

Se alojó 2 noches

This place has a beautiful view of the lake and the pool is kept up very well. It’s obvious that this hotel was once very nice, unfortunately it is showing its age, and needs updating. The pictures online do not match the current state. The vanity in our bathroom had a broken door and the shower sprayed water out the side. The walls are very thin and you can hear every noise outside. The outdoor sauna and steam room looked like they hadn’t been used in a while, and were not operational when we checked. On a brighter note, the bar and restaurant were very nice, and the front desk attendants were very friendly and helpful.

8

Carmen

1 abr 2025

·

Se alojó 2 noches

The resort is in a great location near the water and walkable to a McDonalds. The restaurant is quite pricey. We ordered pizza and ate in the pub area which was empty. Our room was absolutely filthy, with dead bugs on the night stand and smears on the ceilings and walls. The glass shelving hadn't been cleaned in ages. The bathroom was dank and smelled of mould. We requested a room changed and the lovely lady at the front desk was very accommodating. Our second room was much better, cleaner and the bathroom didn't smell. The pool and hot tub area were nice, however the hot tub had a nasty ring of gunk and slime. It's definitely due for a clean. We didn't get to try the spa as it was fully booked. We used the laundry facilities which was a nice bonus.

8

Peter

21 ene 2026

·

Se alojó 1 noche

A very helpful staff. Clean rooms. The dining room was pleasant and both the breakfast and dinner of good quality, tasty and good value.

10

Pip

30 nov 2025

·

Se alojó 1 noche

Great place to stay with pool, spa, restaurant and bar. We really enjoyed our time there

8

Denise

10 sept 2024

·

Se alojó 1 noche

Clean room and comfy bed. Great spa bath. However lounge room felt old and tired. No restaurant or swimming pool available during our stay.

8

Nataliia

7 may 2023

·

Se alojó 3 noches

Nice location, unfortunately the weather was bad so no use of outside pools. The restaurant was closed on Wednesday without notice.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	113 US$
febrero	127 US$
marzo	108 US$
abril	100 US$
mayo	79 US$
junio	72 US$
julio	75 US$
agosto	77 US$
septiembre	79 US$
octubre	92 US$
noviembre	102 US$
diciembre	105 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $77	23 $105	24
25 $113	26 $105	27 $98	28 $97	29 $110	30 $120	31 $119

DO	LU	MA	MI	JU	VI	SA
1 $108	2 $120	3 $120	4 $122	5 $120	6 $130	7 $130
8 $110	9 $112	10 $112	11 $110	12 $111	13 $146	14 $130
15 $131	16 $112	17 $180	18 $135	19 $105	20 $135	21 $135
22 $120	23 $125	24 $193	25 $141	26 $144	27 $143	28
29 $126	30 $176

Wai Ora Lakeside Spa Resort

Precios para Wai Ora Lakeside Spa Resort

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Suite estudio panorámica, vistas al lago

Suite superior

Estudio Deluxe

Reseñas de los huéspedes sobre Wai Ora Lakeside Spa Resort

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Depósito de seguridad

Interesante

Extras opcionales

Precios para las próximas fechas