Name: Comfort Suites El Paso West
Address: 5034 North Desert Boulevard, Remcon, El Paso, Texas, United States of America, El Paso, El Paso County, US
Price range: US$103–US$173 per night
Rating: 8.63

What guests think

At Comfort Suites El Paso West, travelers consistently praise the clean, comfortable rooms, friendly staff, convenient I-10 location, and complimentary breakfast, while a smaller but recurring thread mentions pool or hot tub maintenance issues and occasional housekeeping lapses.

Rooms are often described as spacious and comfortable, though some guests found mattresses worn or noise from above. Families appreciate the overall value, but some also report an out-of-service or slow elevator, intermittent hot water, or missing toiletries and towels. Overall, expect a convenient stop with reliable comfort and occasional maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is a popular perk, and a few note a clean workout room. Several reviews report maintenance or access issues with the pool or hot tub and an occasional elevator outage or slowness.

Related guest reviews

10

Maria

4 Jul 2025

·

Stayed 1 night

This was great for the price (through Expedia) and the kids and I had a blast at the indoor pool.

10

Arlin

30 Jun 2025

·

Stayed 1 night

We had to stay in El Paso very last minute. We found this hotel. The free breakfast, indoor pool, and price were all a win. We didn't stay long enough but everyone was very friendly.

6

Pedro

5 Jan 2025

·

Stayed 1 night

Pool hot tub need maintenance

6

Francisco

23 Oct 2024

·

Stayed 2 nights

The elevator was not operational. I had to lug our luggage & kids up the flights of stairs. This became a nuisance after the 1st day. The hotel only gave a 10% discount but i had prepaid through this app. How will i get reimbursed and should be at least 20% for the hassle involved. Also, the rooms were damaged, flooring & furniture.

10

Erick

4 Aug 2024

·

Stayed 1 night

We went there for the indoor pool and our kid loved it, so we found what we were looking for

10

Rhoda

6 Jul 2024

·

Stayed 1 night

It’s so worth paying a little extra more compared to rates of other hotels nearby for the superb cleanliness, sumptuous buffet breakfast, safe and adequate parking space, good size indoor pool, and comfortable and spacious bed for a company of three (couple plus 6-yr old boy). We’ll definitely come back!

6

Luis

22 Jun 2024

·

Stayed 1 night

Property was clean. Staff was nice, but it was a bummer that the hot tub didn’t work. We were really looking forward to that to relax after a long trip.

10

Marilyn

2 Jan 2024

·

Stayed 2 nights

The hotel was clean, the bed was comfortable and the staff were super friendly. I enjoyed the stay and had a great time with family. My grandkids really enjoyed the indoor pool in December!

10

Sarah

25 Dec 2023

·

Stayed 1 night

Lovely stay, clean room, clean workout room and indoor pool, walking distance to restaurants.

6

Jorge

23 Oct 2023

·

Stayed 1 night

We stayed because of the pool and it was out of service

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Cleanliness

Many guests find rooms and common areas very clean. However, recurring misses appear, including lingering odors, overlooked items (e.g., food in fridges or soiled linens), and occasional lapses in room servicing.

Related guest reviews

10

Debra

7 Oct 2025

·

Stayed 2 nights

Clean room, great staff

10

Herman

10 Aug 2025

·

Stayed 1 night

Awesome hotel. Clean. Will stay again.

10

Sandra

4 Aug 2025

·

Stayed 1 night

The property and staff were great. My only real complaint is that the room had a wet carpet smell to it. Other than that the hotel room itself was clean, comfy and spacious. Breakfast was ok but food is food.

10

Gregory

16 May 2025

·

Stayed 9 nights

Great staff and very clean!

10

Itzel

1 Apr 2025

·

Stayed 1 night

Very friendly staff and hotel is really clean and nicely kept

4

Carol

2 Dec 2024

·

Stayed 1 night

This is our first time at a Comfort Suites. I did not realized when we checked in it was a handicapped room. I must say the room was spacious with all the amenities plus a small area for a sitting room with couch, chair and coffee table. The bathroom was roomy with a walk-in shower. However, the bed has the most uncomfortable mattress we have ever slept in..lumpy, no support and felt like we were sleeping on a "sway-back horse" is the only description I can think of. The room desperately needs a thorough cleaning as there was an odor, both in the room and bathroom.

2

mark w

15 Nov 2024

·

Stayed 1 night

Dirty beat-up hotel. Everything is falling apart or damaged. Thrown pillows for your bedding? Trash from the previous guest on the bathroom floor. Meaning they didn't sweep or mop. Stains in the shower floor. I have stayed in over 500 hotels is this one is bottom 5.

10

JJ J

20 Jul 2024

·

Stayed 3 nights

Our room was very clean, the restroom, bed, couch, tub, all were neat and clean. There was an iron and extra pillows and blanket. The restroom was fully stocked with plenty of fresh linens. The woman, at check in was very friendly and accommodating. The staff was very attentive and friendly during the complimentary breakfast and the food options were somewhat different everyday. It is also walking distance to Sawgrass and just a short drive to Texas road house and many other food options.

10

Eduardo

28 May 2024

·

Stayed 3 nights

The room was very clean! Very nice place to stay! Highly recommended!

6

Debbie

1 Jan 2023

·

Stayed 2 nights

Stay was ok not worth price Room was not clean old coffee still in coffee maker small McDonalds toys on the side of bed. latch on door would not lock next morning ask for my room to be clean mention the old coffee left came back later in the evening the room was never cleaned they only took out the old coffee from coffee maker since they never clean the room i had to ask for new towels for the next day they said they couldnt bring them to me i had to go downstairs and get them from the front desk. Breakfast was ok really not happy with the stay.

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Rooms

Rooms are frequently described as spacious and comfortable, with many guests noting good beds and a quiet stay. Some report aging fixtures or issues like worn mattresses, weak hot water, or noise from neighboring rooms.

Related guest reviews

8

Leslie

8 Aug 2025

·

Stayed 1 night

great place for overnight stay, quiet, good rest, nice breakfast.

8

Kathleen

18 Dec 2024

·

Stayed 2 nights

Nice room, more spacious than expected.

4

Carol

2 Dec 2024

·

Stayed 1 night

This is our first time at a Comfort Suites. I did not realized when we checked in it was a handicapped room. I must say the room was spacious with all the amenities plus a small area for a sitting room with couch, chair and coffee table. The bathroom was roomy with a walk-in shower. However, the bed has the most uncomfortable mattress we have ever slept in..lumpy, no support and felt like we were sleeping on a "sway-back horse" is the only description I can think of. The room desperately needs a thorough cleaning as there was an odor, both in the room and bathroom.

6

Ana

15 Oct 2024

·

Stayed 2 nights

Location is great, hotel conditions are very outdated

6

Boyd

15 Jun 2024

·

Stayed 1 night

Shower takes about 3 mins to get warm. In elpaso where water should be saved, that is a waste. Toilet wouldnt flush.

10

Donna

20 Feb 2024

·

Stayed 1 night

Awesome king bed

6

Pamela

20 Feb 2024

·

Stayed 4 nights

I stayed for four nights. Experience was great except there was no "hot" water. Took cold showers every night of my stay.

10

Diane

10 Dec 2023

·

Stayed 1 night

Beds were great!

8

Holly

26 Nov 2023

·

Stayed 2 nights

Great hotel. Probably my go to hotel for trips to ELP from now on. Breakfast was great and plentiful. Room was comfortable and clean

8

Savannah

20 Mar 2023

·

Stayed 1 night

It was very clean and comfortable in a nice area. Room was very spacious and comfortable. Will definitely stay again.

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Service

Staff are widely praised as friendly and helpful, with smooth check-ins noted. A few guests experienced delays or poor follow-through, including an unattended front desk, housekeeping gaps, and strict refund policies.

Related guest reviews

10

Nancy Lu

15 Sept 2025

·

Stayed 3 nights

Great Bkfast with Texas shaped waffles, good coffee really nice dining area. Super helpful staff. Beds and comforter was amazing

10

Rosaura

2 Sept 2024

·

Stayed 1 night

The staff was great.. easy check in and out..really clean ...

10

JJ J

20 Jul 2024

·

Stayed 3 nights

Our room was very clean, the restroom, bed, couch, tub, all were neat and clean. There was an iron and extra pillows and blanket. The restroom was fully stocked with plenty of fresh linens. The woman, at check in was very friendly and accommodating. The staff was very attentive and friendly during the complimentary breakfast and the food options were somewhat different everyday. It is also walking distance to Sawgrass and just a short drive to Texas road house and many other food options.

10

Scott

23 May 2024

·

Stayed 1 night

Front desk staff was amazing and so helpful. Thank you so much for going above and beyond. It’s always the little things and your customer service was top notch.

8

Carmen

26 Apr 2024

·

Stayed 1 night

Up on arrival and very tired after driving many hours there wasn’t any one on the desk We had to wait 15 min to be able to check in. Restroom had a broken tile where I tripped and almost fall in the middle of the night.

4

Steve

22 Nov 2023

·

Stayed 3 nights

My room was not cleaned 2 days of the 4 days I stayed. otherwise, it was a good location and room.

2

Rhonda

11 Aug 2023

·

Stayed 3 nights

Flight was cancelled at 10pm due to storms cancelling 700 flights over two days in Atlanta. Hotel would not cancel the reservation with a full refund. Night staff said have to contact management in the morning. Hotels.com contacted management and was denied processing the refund even though I could not get to El Paso due to circumstances out of my control.

10

Jackie

20 Jul 2023

·

Stayed 1 night

Friendly staff. Comfortable room .Nice location.

10

Ana Marie

26 May 2023

·

Stayed 1 night

Great customer service. Very friendly and helpful

4

Michaela

1 Mar 2023

·

Stayed 2 nights

When we got there the employees ignored us for 5 to 10 minutes. Got into our room and within 5 minutes a person knocked on our door and walked in through our room just to put a coffee maker in the room. Instead of handing it to my husband. We went to take a shower and noticed we had no shower curtain had to go ask for a new one. The day before we left our key ards stopped working. We asked for them to get fixed. They blamed it on the battery or us. Had someone come fix the battery and let us in the room. We check once the guy left if our card keys worked. Sure enough they didnt. So again we had to go to the front desk for them to reactivate the keys.while waiting to be let in a couple acrossed the hall said they stayed there a year ago and the samethibg happened to them and they were told it was yser error. And when they checked there keys this time one worked and one didnt.

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Location

Convenient to I-10 and within walking or short drives to restaurants and shopping; several mention a quiet area. Good for road trips and overnight stops.

Related guest reviews

10

Donna

27 Jan 2025

·

Stayed 1 night

Convenient to get on and off of I10. Very comfortable and good hot breakfast with variety of choices. Good area, quiet and close to gas station as we were travelling through. Will definitely stay here again.

8

Jasmine

23 Dec 2024

·

Stayed 1 night

We usually stay at this hotel when traveling through the area. Conveniently located next to i10. Walking distance to gas station and restaurants. Incredibly short drive to coffee. Always clean. Great variety at breakfast. Staff are always friendly!

8

Johan

20 Dec 2024

·

Stayed 1 night

That is close to the shopping centers

10

JJ J

20 Jul 2024

·

Stayed 3 nights

Our room was very clean, the restroom, bed, couch, tub, all were neat and clean. There was an iron and extra pillows and blanket. The restroom was fully stocked with plenty of fresh linens. The woman, at check in was very friendly and accommodating. The staff was very attentive and friendly during the complimentary breakfast and the food options were somewhat different everyday. It is also walking distance to Sawgrass and just a short drive to Texas road house and many other food options.

10

Abby

8 May 2024

·

Stayed 1 night

Close to great dinning options.

10

Linda

7 Mar 2024

·

Stayed 1 night

very nice and very convenient

10

Linda

1 Mar 2024

·

Stayed 2 nights

It was located convenietly to where we were going. thank you. It was very clean.

10

Michael

6 Oct 2023

·

Stayed 2 nights

Quite are, close to restaurants.

10

Paul

13 Mar 2023

·

Stayed 1 night

Good hotel. Good bed, okay shower, furnishings were in good shape. Quiet area. Overall a good place to stay.

8

Larry

21 Feb 2023

·

Stayed 1 night

Easy access from highway.

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Dining

The complimentary breakfast is frequently praised for its hot items and variety, including waffles. A few guests noted quality or cleanliness issues and limited options for specific diets.

Related guest reviews

10

Nancy Lu

15 Sept 2025

·

Stayed 3 nights

Great Bkfast with Texas shaped waffles, good coffee really nice dining area. Super helpful staff. Beds and comforter was amazing

10

levina

19 Feb 2025

·

Stayed 1 night

Breakfast was great. Staff was great

10

Donna

27 Jan 2025

·

Stayed 1 night

Convenient to get on and off of I10. Very comfortable and good hot breakfast with variety of choices. Good area, quiet and close to gas station as we were travelling through. Will definitely stay here again.

8

Vanessa

6 Jan 2025

·

Stayed 1 night

Shampoo and conditioner were empty in the shower. There was also a hair in the scrambled eggs and the employee didn't pull the dish of eggs, just threw our plate away. Otherwise everything else was great.

8

Jasmine

23 Dec 2024

·

Stayed 1 night

We usually stay at this hotel when traveling through the area. Conveniently located next to i10. Walking distance to gas station and restaurants. Incredibly short drive to coffee. Always clean. Great variety at breakfast. Staff are always friendly!

10

JJ J

20 Jul 2024

·

Stayed 3 nights

Our room was very clean, the restroom, bed, couch, tub, all were neat and clean. There was an iron and extra pillows and blanket. The restroom was fully stocked with plenty of fresh linens. The woman, at check in was very friendly and accommodating. The staff was very attentive and friendly during the complimentary breakfast and the food options were somewhat different everyday. It is also walking distance to Sawgrass and just a short drive to Texas road house and many other food options.

10

Katherine

15 Jun 2024

·

Stayed 1 night

Really good breakfast, clean, comfy - the magnetic strips on the keys stopped working.

10

Dina

23 May 2024

·

Stayed 1 night

The bed was incredibly comfy! Staff were friendly and professional. Breakfast is OK for those without dietary restrictions, such as Celiac disease. Based on the comfort of the room, we would stay again!

10

Angel

22 Mar 2024

·

Stayed 2 nights

Enjoyed the stay. Breakfast was great, staff and cleanliness were not a problem.

10

ROBIN

1 Jan 2024

·

Stayed 2 nights

Loved the Texas shaped waffles at breakfast. Bed was comfortable room was clean, big tv. Elevator is slow so we opted for the stairs. Felt a little old but, food was good, bed was comfortable and shower was hot.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$110
February	US$116
March	US$107
April	US$111
May	US$162
June	US$107
July	US$103
August	US$109
September	US$104
October	US$97
November	US$97
December	US$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $130	9 $119	10 $106	11 $128	12 $128
13 $107	14 $115	15 $115	16 $112	17 $103	18 $106	19 $110
20 $103	21 $116	22 $119	23 $118	24 $113	25 $110	26 $115
27 $108	28 $111	29 $110	30 $110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2 $143	3 $173
4 $110	5 $110	6 $110	7 $110	8 $110	9 $120	10 $128
11 $114	12 $114	13 $114	14 $114	15 $114	16 $126	17 $137
18 $114	19 $114	20 $114	21 $113	22 $113	23 $123	24 $128
25 $114	26 $114	27 $114	28 $113	29 $114	30 $121	31 $133

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Monthly average prices

About this property

Location

Guest reviews

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Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Comfort Suites El Paso West

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