Name: DoubleTree by Hilton El Paso Downtown
Address: 600 N El Paso Street, Downtown El Paso, El Paso, Texas, United States of America, El Paso, El Paso County, US
Price range: US$125–US$332 per night
Rating: 7.75

What guests think

At DoubleTree by Hilton El Paso Downtown, guests applaud the walkable downtown location and friendly staff, while recurring complaints highlight aging infrastructure with elevator disruptions, paid parking, inconsistent air conditioning, problematic pools, and on-site dining that can feel limited.

Rooms earn praise for comfortable beds and some stadium views, but many feel dated and frequently lack fridges or microwaves. Cleanliness is mixed, ranging from spotless stays to stained carpets, occasional mold, and maintenance issues. Check-in can be slow at times, and some policies or amenity availability vary by day. Overall, it suits travelers who value downtown access over polished facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: elevator outages and delays are reported by multiple guests, the paid parking garage is tight, and the pool is frequently described as cold, dirty, or closed. Café and restaurant hours can feel limited.

Related guest reviews

8

Jadyn

11 Aug 2025

·

Stayed 1 night

A bit confusing to find at first as check in and lobby are are the bottom of parking garage. Good location to downtown El Paso and walkable to most areas. Parking is a bit tight in parking garage with low roof.

6

Elizabeth

4 Aug 2025

·

Stayed 1 night

The hotel is very nice the lobby is nice rooms are clean BUT only one elevator was working and it was a nightmare. Also the parking garage horrible! The spaces are so small marked for three but fitting three is a very very very tight squeeze where you can’t even open doors. Parking stops at 5th level if there were more levels the nightmare might not exist. Damaged my car so bad.

6

Andrew

21 Jul 2025

·

Stayed 2 nights

The property was great, however there was only one working elevator which took forever

6

steve

11 Jul 2025

·

Stayed 3 nights

Pool completely out of commision, and filled with algae....internet service sketchy at best... and they charge 20 bucks a night for crappy parking...in El Paso.

2

David

15 May 2025

·

Stayed 1 night

Terrible maintenance in elevators, I got stuck for about 10 minutes and nobody came to my aid, it just was limited.

6

Samson

15 Feb 2025

·

Stayed 1 night

The parking garage requires your key after paying a 20 dollar parking fee in order to exit the garage. The ket scanner did not work a single time, meaning I had to press the help button to ring the front desk. As soon as it rang they opened the gate, without asking a room number or any type of confirmation that I had paid for overnight parking. Meaning that most guests could choose to lie say they dont want overnight parking, not pay the charge and still have the same access I paid for.

6

Thomas

19 Jul 2024

·

Stayed 3 nights

Hotel needs renovation. Staff was cordial. Questionably safe outside the hotel. Elevator has direct access to the parking garage on the lower levels. No room key authorization to access the guest sleeping levels above. Fitness center is small and vey hot. Restaurant was OK, easy prep dishes, limited offering, and over priced. Locked my keycard in the room, cleaning staff gave me access without demonstrating I was the registered guest.

4

Ronald

4 Apr 2024

·

Stayed 2 nights

Took a long time to check in. One person working the desk on a Friday night. On arrival I was charged an addition fee of $100 and was told it was for INCIDENTALS! My room was behind the elevators, very noisy. One elevator was down the entire visit. A second elevator went down Saturday night. A guest was stuck in it for a while. Only one elevator cost me 2 hours of my evening. Overall a very poor experience.

6

Juan

22 May 2023

·

Stayed 1 night

The Hotel was nice, but the swimming pool was filthy , dirty, smelled like fish. Bugs floating all inside the pool. Very not sanitized at all. As a pool owner I know my pools and this was AWFUL

6

Manuela

15 May 2023

·

Stayed 2 nights

The pool was extremely cold. Their pool heaters were not working as well as on the 11th floor smelled completely horrendous.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: some stays felt very clean, but recurring reports note stained carpets, occasional mold, dust, and housekeeping lapses such as rooms not serviced during multi-night stays.

Related guest reviews

10

Gabriel

12 Aug 2025

·

Stayed 1 night

The property is very clean and the staff is very helpful.

4

Hanna

4 Aug 2025

·

Stayed 1 night

The AC did not work and I was very hot all night, the carpet also had a few stains that were pretty disgusting. The employees were amazing and very nice

6

Ben

3 Aug 2025

·

Stayed 1 night

Mold in the shower

10

Christina

30 Jun 2025

·

Stayed 1 night

The staff is very friendly and helpful. The whole place is very clean and beautiful.

6

John

24 Jun 2025

·

Stayed 4 nights

Room was not cleaned for two days

2

Aileen

17 Jun 2025

·

Stayed 1 night

The property was not clean. Carpet was dirty, by the door and by the fridge. The drapes were torn. The door to the pool was broken. The tv didn’t work. The tech was called then it was fixed then we left the room came back and the volume didn’t work again. I left a towel and called them left my number and they never called me to say they found it or didn’t. The frames in the room had been broken one had a glass frame and other was without a glass.

2

Glendy

8 Jan 2025

·

Stayed 1 night

This hotel is the dirtiest thing I could stay

2

Yanet

21 Jul 2024

·

Stayed 1 night

Our hotel room had dirty carpet. There was stains all over it. The beds were not me correctly And the coffee maker still had coffee in it from the person before us really disgusting the tub that’s a different story really high to get in and out of. This was my first time staying here and this will be my last do not look forward to returning. There is no phones in the rooms to call for Front Desk and when you do call for Front Desk the answer with such attitude like it’s inconvenience for us to be calling them the elevators were down and we’re not able to use the elevators to get to the parking garage. You would have to use the stairs, so good luck with your luggage.

4

Andrew

23 May 2024

·

Stayed 2 nights

We had several issues being locked out constantly of our room since the lock on our door was poorly maintained and malfunctioning. Everytime we went to our room on the 13th floor we would have to go back to the lobby to get our key recoded. The room was dirty with stains on the carpet, the bathroom floor, there was mold above the sink and on the lamps were covered in dust. We tried to go to the pool, but the pool was extremely cold, very dirty and had several towels and other debris floating in it and on the bottom. It is not a good place to bring kids who want to swim and not safe to swim in that water.

4

Rebecca

1 Apr 2023

·

Stayed 1 night

Place is run down dirty elevator. Room was dusty, mold in tub. Desk scratched and dinged. Staff could be friendly and enjoy working there. Bed was comfy

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AI-generated summary based on recent guest reviews

Rooms

Beds are widely described as comfortable, and some rooms offer ballpark views. Many rooms feel dated, with frequent comments about loud rooms near elevators, inconsistent A/C, and the lack of in-room fridges or microwaves.

Related guest reviews

8

Heather R.

6 Oct 2025

·

Stayed 1 night

Great location with a lot to do nearby in walking distance. Clean. The bed was so soft and comfortable. People at front desk were very nice, efficient, and helpful. The restaurant in the hotel was excellent. Our only complaint is that our room had no refrigerator and the carpet had some stains. But, we will definitely stay there again if ever in the area.

10

Angelica

15 Aug 2025

·

Stayed 1 night

Room was nice with a cool view to the pool, stadium and the freeway

8

Evelyn

29 Jul 2025

·

Stayed 4 nights

The hotel is showing some wear, but the beds were comfortable and the staff was helpful and friendly.

4

Stephanie

20 Jun 2025

·

Stayed 2 nights

We had trouble with the A/C both nights. Property seem old and run down. Was placed in a room directly next to elevator which was incredibly loud....you could hear the actual operation of the elevator going up and down each time it went to or passed our floor. Tried to switch, however was told there were no other available rooms. Paid WAY too much to have such a disappointing experience.

6

Guadalupe

2 Jun 2025

·

Stayed 2 nights

I liked the friendly employees. The room is very nice and clean. What i didn’t like was that there is no fridge or microwave. No complimentary breakfast either. No free WiFi. The parking lot is very crowded and there’s a lot of junk on the upper two sections. It even looks dangerous. The location is very good, close to a lot of restaurants. The view was very nice too

6

Pete

7 May 2025

·

Stayed 2 nights

Room was next to elevator loud noise in room everytime elevator moved all day

4

David

19 Jan 2025

·

Stayed 2 nights

Thermostat in room did not work. Additionally, sometimes did not have any hot water. Property is dated.

4

Mark

20 Oct 2024

·

Stayed 1 night

The staff were very nice and professional but the room wasn't the best. The carpets were dirty, the bathroom floor was sticky and we could hear everything through the walls. It was loud every time someone in the room above us flushed the toilet. The AC was rattling loudly and woke me up several times throughout the night. I barely woke up in time for checkout due to how loud it was at night. I was hoping for a relaxing night away but it was far from that unfortunately.

8

Wendy

28 Aug 2024

·

Stayed 1 night

The view

10

Heidi

14 Jun 2024

·

Stayed 1 night

The beds were so comfortable and clean. I enjoyed the room however would have liked a fridge or microwave, but still amazing

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Service

Many guests highlight friendly, helpful staff and standout front-desk service. Others experienced slow check-in, poor follow-up on requests, or occasional rudeness.

Related guest reviews

8

Heather R.

6 Oct 2025

·

Stayed 1 night

Great location with a lot to do nearby in walking distance. Clean. The bed was so soft and comfortable. People at front desk were very nice, efficient, and helpful. The restaurant in the hotel was excellent. Our only complaint is that our room had no refrigerator and the carpet had some stains. But, we will definitely stay there again if ever in the area.

10

Gabriel

12 Aug 2025

·

Stayed 1 night

The property is very clean and the staff is very helpful.

10

Celso

10 Aug 2025

·

Stayed 1 night

Very helpful staff

2

Laura

1 Aug 2025

·

Stayed 1 night

The hotel did not have clean rooms at the time of check in. I had to wait until almost 6pm to check in. Very inconvenient for my plans.

10

Robert

30 Jun 2025

·

Stayed 2 nights

Carlos your Friday night front desk clerk and your maintenance weekend service gentleman were the best. They did everything to make us and our grandkids trip the best. Staff like both of them are hard to find and give a wonderful impression of your hotel. These two went out of there way to find a little dessert for our grandkids we couldn't thank them enough. Staff like both of them will have us coming back

10

Rogelio

17 Feb 2025

·

Stayed 1 night

The staff is very helpful and accommodating. Parking is very convenient. Located next to museums and many other venues. Has a nice bar and Italian restaurant.

2

Deborah

20 Jul 2024

·

Stayed 1 night

I would like a refund for my stay because the front desk clerk never checked me in because she said that their system was down. She refused to give me a room although I showed her my reservation online. I treated her by her and I expect a full refund, I did complain to the manager the next day took my phone number and said they would call me back and they never did

2

Janice

17 Sept 2023

·

Stayed 1 night

The desk clerk was rude. Kept looking at my ID. I am 63 years old and a retired math college professor. I was not offered a water or collie and when she was finished she just looked at me and said. ‘We are done’. I have stayed here many times and never treated like this. She placed me in a room next to the elevator. Noises were loud and I did not sleep well. Will rethink before I ever stay again. And charged my credit card $50 for what??? I had to ask to have that removed.

2

Doreen V

21 Aug 2023

·

Stayed 2 nights

For no apparent reason, we, and every other first trying to check in, had to wait over 2 hours to check in. We were all sent to the bar area to wait our turn to be called to check in. No explanation, no timeline given. No cookies, at all which is doubletrees gimmick. The room was sub par, old and decrepit looking. TV didn’t have signal For any channels, bathtub and sink were stained and discolored. Toilet paper roll was less than half left, no box of tissue, and no extra roll of tp. We had to hunt down the maid. Lobby was about 90° every time we went to ask for help. Parking was ridiculous clearly can’t accommodate a full house. We would not stay there again!

6

Samantha

19 Jul 2023

·

Stayed 4 nights

During my stay, no day did they clean my room and I requested it 3 times. They told me that they did not have enough staff and the hotel was full. But the charge remains the same.

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AI-generated summary based on recent guest reviews

Location

Downtown location is a strong point: walkable to the ballpark, restaurants, museums, transit, and nightlife. A few felt nearby options or the area were less appealing, but most valued the convenience.

Related guest reviews

8

Heather R.

6 Oct 2025

·

Stayed 1 night

Great location with a lot to do nearby in walking distance. Clean. The bed was so soft and comfortable. People at front desk were very nice, efficient, and helpful. The restaurant in the hotel was excellent. Our only complaint is that our room had no refrigerator and the carpet had some stains. But, we will definitely stay there again if ever in the area.

8

Jadyn

11 Aug 2025

·

Stayed 1 night

A bit confusing to find at first as check in and lobby are are the bottom of parking garage. Good location to downtown El Paso and walkable to most areas. Parking is a bit tight in parking garage with low roof.

10

James

13 Apr 2025

·

Stayed 1 night

Convenient to food and ballpark

10

Jair

24 Feb 2025

·

Stayed 1 night

So close to downtown

10

Martina

2 Dec 2024

·

Stayed 1 night

Conveniently located in downtown El Paso.

10

Douglas

5 Aug 2024

·

Stayed 2 nights

Very convenient location for visiting downtown El Paso. In and out privileges in the parking lot, very close to the baseball park (walkable). We also appreciated that Doubletree has vegan chocolate chip cookies, so if you're vegan make sure you ask for the vegan option. Also enjoyed spending time on the poolside terrace in the evening and hearing sounds from the ballpark nearby.

10

Gilberto

1 Jul 2024

·

Stayed 1 night

Great location

10

Mateo

21 Jan 2024

·

Stayed 1 night

Great location, fast check-in, and friendly-staff.

10

Jacob

7 May 2023

·

Stayed 2 nights

This property was located near many restaurants and entertainment.

10

William

9 Jan 2023

·

Stayed 1 night

The Doubletree is a convenient, downtown El Paso hotel. It is near the Amtrak train station (half mile), and it offers a shuttle to the airport which is about ten miles away. The Greyhound cross-country bus station is within walking distance as well as the city bus station. Staff were pleasant and quite accommodating.

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AI-generated summary based on recent guest reviews

Dining

On-site dining draws mixed feedback: some praise tasty, convenient meals and the bar or Italian restaurant, while others cite limited hours and menus, discontinued buffet, average or overpriced food, and lack of included breakfast.

Related guest reviews

8

Heather R.

6 Oct 2025

·

Stayed 1 night

Great location with a lot to do nearby in walking distance. Clean. The bed was so soft and comfortable. People at front desk were very nice, efficient, and helpful. The restaurant in the hotel was excellent. Our only complaint is that our room had no refrigerator and the carpet had some stains. But, we will definitely stay there again if ever in the area.

6

Zev

25 Jun 2025

·

Stayed 3 nights

IMPORTANT! Parking is available but is NOT FREE for guests of the hotel. Its an additional 20usd per night. The buffet is also no longer offered. Just a few minor details to be aware of when booking. I was ok with the price before hand but not so much after the fact. I had no issues with the room and service itself.

10

Edward

12 May 2025

·

Stayed 1 night

Super friendly clean and great food..

10

Rogelio

17 Feb 2025

·

Stayed 1 night

The staff is very helpful and accommodating. Parking is very convenient. Located next to museums and many other venues. Has a nice bar and Italian restaurant.

8

Joe

2 Dec 2024

·

Stayed 1 night

Very nice place. Thought I’d give it a try. Usually I stay at Paso Del Norte. I liked that there was a restaurant in the hotel, very affordable.

10

INRI

28 Oct 2024

·

Stayed 1 night

Liked that the hotel had 2 different restaurants

8

Ramon

13 Oct 2024

·

Stayed 1 night

First time staying there. Hotel in general was nice and clean. Staff was friendly only downfall was they have no breakfast available description online not clear.

8

Gladys

15 Dec 2023

·

Stayed 1 night

Our stay at DoubleTree was excellent in all ways. The staff was very friendly and most helpful. We’d like to especially thank Juan the Assistant General Manager. A very wonderful man. However, dining at the restaurant was a sad experience. We do not recommend having dinner there. We ordered the chicken parmigiana with ravioli. The ravioli was a dismal, hard, disc as was the chicken. The lobster bisque was good and we should have stopped there. Staff was very nice and accommodating. The menu was limited as was the wine selection. It was a huge disappointment considering the price.

6

JoAnna

15 Jul 2023

·

Stayed 1 night

I always book this motel because of your delicious cookies! Didn’t get any, I was disappointed! Breakfast was skimpy!

6

Elaine

10 Jul 2023

·

Stayed 2 nights

The hotel is very outdated for the price. Limited dining and no 24 hour in room dining. Limited menus.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$123
February	US$134
March	US$157
April	US$173
May	US$185
June	US$144
July	US$130
August	US$121
September	US$140
October	US$129
November	US$127
December	US$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $180	10 $177	11 $136	12 $135
13 $145	14 $163	15 $257	16 $257	17	18	19 $238
20 $130	21 $172	22 $252	23 $208	24 $157	25 $138	26 $166
27 $147	28 $156	29 $235	30 $254

Su	Mo	Tu	We	Th	Fr	Sa
				1 $169	2 $210	3 $332
4 $175	5 $139	6	7	8 $194	9 $136	10 $188
11 $134	12 $142	13 $144	14 $153	15 $145	16 $238	17 $149
18 $137	19 $135	20 $157	21 $190	22 $200	23 $136	24 $138
25 $125	26 $128	27 $150	28 $145	29 $136	30 $130	31 $129

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Monthly average prices

About this property

Location

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Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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