Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking is provided.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 9:00 AM for a fee of approximately USD 10.99 per person.

Does the property allow pets?

Pets are not allowed, but service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in Gretna (Terrytown), just a 5-minute drive from the Ernest N. Morial Convention Center and 6 minutes from the National World War II Museum. It is approximately 3.9 miles from the Port of New Orleans and 4.3 miles from the Julia Street Cruise Terminal.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal. Operational hours are not specified.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of USD 3.00 per stay, and rollaway beds can be requested for a fee of USD 10.00 per stay. Advance request or confirmation may be required.

Holiday Inn New Orleans West Bank Tower

Average nightly price at Holiday Inn New Orleans West Bank Tower by IHG by month, last 12 months (USD)
Month	Average price
January	US$110
February	US$163
March	US$128
April	US$123
May	US$114
June	US$99
July	US$108
August	US$99
September	US$108
October	US$223
November	US$143
December	US$113

What guests think

At Holiday Inn New Orleans West Bank Tower by IHG, travelers praise friendly front-desk teams, spacious rooms, and a convenient across-the-bridge location with free parking, while noting drawbacks like highway noise, hit-or-miss housekeeping, and occasional maintenance or hot-water issues.

Dining feedback is inconsistent, with several reports of slow service, limited hours, or underwhelming breakfast alongside a few positive meals. Facilities draw mixed notes: some guests appreciated park-and-cruise convenience, but others mention pool closures or cleanliness issues, elevator quirks, and occasional renovation noise. A few travelers reported parking lot security concerns and reservation or billing problems when booking through third parties. Best for drivers seeking value near the city, with expectations set for variable noise, upkeep, and food.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free self-parking and park-and-cruise/shuttle assistance are noted positives. However, guests mention pool closures or dirty water, elevator issues, and occasional renovation noise; on-site bar/restaurant service can be slow with limited hours.

Related guest reviews

10

David Clayton

17 Aug 2025

·

Stayed 1 night

Convenient location, liked the park and cruise option. They were very helpful with connecting us to a third party shuttle service to get us to and from port

8

Pat

15 Apr 2025

·

Stayed 3 nights

The Round House restaurant was very sub par. The food was okay but service was extremely slow.

6

Kelly

16 Mar 2025

·

Stayed 2 nights

The pool wasn’t available and it was a very hot trip

10

Shermaine

6 Feb 2023

·

Stayed 1 night

So far so good. I was happy to learn they have a shuttle to the Carnival cruise port for $10 pp. I didnt see that on the website so thats a bonus!

10

Shirley

11 Oct 2025

·

Stayed 3 nights

Easy parking

6

Gabrielle

30 Apr 2023

·

Stayed 3 nights

My stay was good, despite our neighbor giving us issues and pool being dirty.

6

Anita

29 Apr 2024

·

Stayed 3 nights

Elevator shaking

8

Dorothy

27 Mar 2024

·

Stayed 2 nights

Hotel is old needs updating .. Restaurant has limited menu.. Food cold Some staff not very friendly..

6

Catherine

27 Mar 2023

·

Stayed 4 nights

The hotel is clean and the staff are friendly, responsive and helpful. When i booked i wasnt told the hotel was under rennovation so during the day I heard constant noise. Also a soccer tournament was in town and one of the teams was beating a drum and chanting in the parking lot. Thankfully it was during the day. The hotel is right by the expressway which is convenient but also noisy. Due to the friendliness of the staff I would stay again.

8

Robert

8 Aug 2024

·

Stayed 1 night

Nice property. Don’t reach into the elevators the doors will not open they continue to close unless you have you hand up high. The restaurant food is good, but it is freezing cold so bring a sweatshirt and pants.

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Cleanliness

Cleanliness feedback is mixed: many note very clean rooms and common areas, but others report dirty floors or towels, stained linens, odors, and occasional mold or pests.

Related guest reviews

8

Barry

6 May 2025

·

Stayed 2 nights

Large, clean room

10

Darshea

14 May 2025

·

Stayed 2 nights

Very clean stay

6

Kimberly

7 Mar 2023

·

Stayed 3 nights

The smoke detector in our room was visibly tampered with, there was an open condom wrapper behind the bed, and hair on the shower walls.

2

tiffanie

31 Aug 2023

·

Stayed 1 night

There is no way this hotel is up to code. Mold on the walls above both beds. Mold growing in the bathroom. Black oil looking substance on the curtains. The blanket on one bed had a dirty shoe imprint on it. Worst part, the hotel fraudulently charged my credit card twice. Breakfast cost $14.00 and was completely inedible. The door kept opening up every time the adjacent room opened their door- despite ours being locked- had to lay our luggage against it to keep it secure while we slept. Disgusting carpet. Hotel smelled atrociously

10

Kiara

3 Jan 2025

·

Stayed 1 night

Very nice and clean. Front desk clerk was very friendly & check in was literally 2 minutes. Would definitely stay here again!!

6

Sheena

19 Jan 2024

·

Stayed 1 night

Overall everything was okay… however I seen a couple of roaches..

8

Amy

26 Jan 2025

·

Stayed 1 night

The staff were so friendly. The beds were very comfortable. The food and service in the restaraunt was amazing. The cleanliness was not that great. You can tell light surface cleaning is only done in the rooms. The outlets covers were gross and had food on them. Dust all along the edges of the carpet against the walls. I guess this happens when house keeping uses a broom on carpet and not a vacuum.

10

Yolanda

5 Aug 2024

·

Stayed 2 nights

My stay was comfortable. My bathroom was extremely clean (toilet, tub, and floor). The room was clean and well dusted!

8

Alexandra

4 Nov 2024

·

Stayed 3 nights

Floors in the hotel room were extremely dirty. We had a room on the road side of the hotel and it was extremely loud at all hours. Overall the room had a nice amount of space. Served it’s purpose and is close to downtown without being downtown.

6

Lieu

10 Dec 2023

·

Stayed 2 nights

The check in process was quick and simple. Parking was a bit tight. Cars were parked haphazardly and space was small. Room was spacious but the room was not as clean. We found a dead roach on the floor, large stain on one of the pillows and hair on the shower wall. There was also an odor in the hallway. Overall the staff was nice.

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Rooms

Rooms are generally spacious with comfortable beds and updated interiors, though the building looks older. Common downsides include highway noise, occasional odors, and intermittent A/C or hot-water problems.

Related guest reviews

8

Thien

23 Mar 2025

·

Stayed 2 nights

The property and staff receive high praise. However, I would rate it five stars if the room did not have an unpleasant odor resembling that of a rotten sock.

6

Christina

25 Sept 2023

·

Stayed 2 nights

Was charged more than was originally booked for. Bathroom door wouldn’t close and room was hot even after turning AC down

6

Whitney

19 Mar 2023

·

Stayed 1 night

Sheets were stained and bed was lumpy

6

Harlan

8 Oct 2023

·

Stayed 3 nights

Very noisy. Hotel is next to a highway and has very poor insulation. You can hear the traffic all night long and it’s very loud.

8

kelly

23 Nov 2025

·

Stayed 2 nights

Great location, beds were very comfortable, front desk was very friendly

2

Trey

16 Feb 2025

·

Stayed 2 nights

Air didn’t work for 2 nights. Had to switch rooms at 4 am

10

PARICHE

30 Aug 2025

·

Stayed 1 night

Love everything about this property .I always stay when i visit New Orleans.Customer service is excellent,rooms spacious,and clean

8

Alexandra

4 Nov 2024

·

Stayed 3 nights

Floors in the hotel room were extremely dirty. We had a room on the road side of the hotel and it was extremely loud at all hours. Overall the room had a nice amount of space. Served it’s purpose and is close to downtown without being downtown.

6

Michelle

22 Mar 2025

·

Stayed 3 nights

Beds were comfy and room was a decent size. Shower was barely hot and despite asking was not fixed. no breakfast buffet was provided after being told we would have it, instead we were given a voucher for a basic breakfast that was average at best. Noisy road directly outside could make it hard for people to sleep.

6

Lauren

31 Aug 2025

·

Stayed 1 night

The exterior is a little suspicious however the interior is renovated. Staff was nice and attentive. Rooms were renovated and clean. The bed was amazing. The only con is the A/C made a annoying noise when on. Overall decent and affordable stay.

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Service

Service is often friendly and helpful at the front desk and throughout the property. Some guests experienced rude interactions, slow check-in or restaurant service, reservation mishandling with third-party bookings, or delays resolving deposits/room assignments.

Related guest reviews

2

Veronica

7 Jul 2023

·

Stayed 3 nights

The first receptionist on Sunday was terrible and the next one on Monday morning was even WORST.. Rude bad attitude.. how ever the manager step up and did try to solve issues

2

jodie

20 Apr 2023

·

Stayed 3 nights

Tried to check in 4/17/2023 1130pm but they lost the reservation. The clerk couldn’t have been more rude and condescending that we booked through Orbitz and completely unhelpful in finding a solution.

10

kim

27 Apr 2025

·

Stayed 1 night

Rueben at front desk was very welcoming and helpful

2

Shaquera

28 Oct 2025

·

Stayed 1 night

I traveled from out of town and when I got to the hotel I was told that I didn't have a reservation. I showed my reservation from my email but they couldn't accommodate me

10

Devin

19 Oct 2024

·

Stayed 1 night

Property was very nice and clean and staff was very friendly and accommodating. Morgan at the front desk was great, so was everyone else.

10

Shelby

30 May 2024

·

Stayed 1 night

Great stay for the price. The staff are the friendliest and make you feel at home.

10

TERRY

3 Dec 2024

·

Stayed 1 night

Check-in and check-out was slow, food service was slow but everything else was great.

10

Elisa

27 Nov 2023

·

Stayed 1 night

Great Customer Service Staff was very helpful and friendly

4

Latisha

9 Jul 2025

·

Stayed 2 nights

The lady at the desk wasn't that friendly and customer service was definitely lacking. Only hotel that told me I had to plunge my own toilet because it was backed up and wouldn't go down. The maintenance man literally left the plunger at my door. Then I had to call four days after my check out date to see why my deposit wasn't returned to find out they never released it. Its giving they don't like to do their job and if you don't stay on them you will be jerked around. Would not stay with them again.

10

ARNETHA

28 Feb 2025

·

Stayed 1 night

The staff was very helpful and extremely nice.

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Location

Conveniently across the river from downtown with easy bridge access, a mall nearby, and free parking; best suited for travelers with a car. Some note traffic on the bridge and that the immediate area is less appealing.

Related guest reviews

10

Eldon

22 Feb 2023

·

Stayed 1 night

Great hotel, but hard to get downtown during Mardi Gras season.

8

David

14 Jun 2025

·

Stayed 1 night

Great location for New Orleans IF you have a car. Fluctuations is pricing are unnerving.

8

kelly

23 Nov 2025

·

Stayed 2 nights

Great location, beds were very comfortable, front desk was very friendly

10

Loleta

21 Jun 2024

·

Stayed 1 night

My first time staying at this location it was in a great location and very clean place.

10

keldrick

1 Nov 2024

·

Stayed 1 night

The location across the bridge from new Orleans is close enough for me a mall across the streets from the hotel ihop down the street free parking is so great the bar at the hotel is nice everything i come to new Orleans im stay there

10

David

8 Jun 2024

·

Stayed 1 night

It has free parking and ready access to the bridge. There is often a LOT of traffic on the bridge, however. Sometimes a half hour just to get to the other side.

8

Carlos

5 Dec 2022

·

Stayed 3 nights

The rooms were pretty decent and the staff were great. The area was a little sus and it's not really convenient for travelers coming from the airport or trying to enjoy the festivities that New Orleans offes

8

Melissa

11 May 2023

·

Stayed 1 night

Clean, convenient location to places we were visiting.

8

Alexandra

4 Nov 2024

·

Stayed 3 nights

Floors in the hotel room were extremely dirty. We had a room on the road side of the hotel and it was extremely loud at all hours. Overall the room had a nice amount of space. Served it’s purpose and is close to downtown without being downtown.

8

Anthony

26 Mar 2023

·

Stayed 1 night

Only reason I gave it a 4 and not a five is it is not the Ritz but has everything you need. A simple ride over the Bridge and you are down town. It is a solid Holiday Inn.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and restaurant experiences are inconsistent: multiple reviews cite slow service, limited hours, or poor value/quality, while a few guests enjoyed their meals. Complimentary breakfast is not guaranteed and may depend on booking type.

Related guest reviews

6

Malika

3 Jan 2026

·

Stayed 3 nights

I stayed here for 3 nights and the room and bathroom were very clean ,the toilet in the bathroom would just run non stop and had to fix it throughout the night .I paid to have breakfast with my stay and it was horrible,the food was very inedible and the young lady with the grayish hair and glasses was slow ,had a bad attitude and could care less about customer service.I am disappointed I had to waste my money not to eat the next 2 mornings .When I first checked in the 2 laddies at the front desk (one lady with long brown hair ,and lady with hair in ponytail with accent )were so nice and funny .....the the young man and lady with the long black hair that worked at night were rude and had attitudes with everyone.

2

John

31 Jan 2024

·

Stayed 2 nights

Arrived on New Years Eve after 930pm. No restaurant or bar available. Would not have stayed there if I knew that ahead. Then food area only opens for certain times. Not very festive or accommodating for Holiday Inn. Will not stay at HI again.

8

Pat

15 Apr 2025

·

Stayed 3 nights

The Round House restaurant was very sub par. The food was okay but service was extremely slow.

8

Amy

26 Jan 2025

·

Stayed 1 night

The staff were so friendly. The beds were very comfortable. The food and service in the restaraunt was amazing. The cleanliness was not that great. You can tell light surface cleaning is only done in the rooms. The outlets covers were gross and had food on them. Dust all along the edges of the carpet against the walls. I guess this happens when house keeping uses a broom on carpet and not a vacuum.

2

Rejoinder

14 Oct 2024

·

Breakfast was very limited especially for the price. Dinner was okay. Rooms toilets has a lingering noise after flushing. Tubs water sat in them while showering. Moisture in the room is horrible and yes very noisy by the highway. The staff unwilling to be helpful. Room door locks unsafe.

8

Terrence

22 May 2024

·

Stayed 2 nights

Was very quiet so say they was full. The only bad thing I have to say is their breakfast is not free for all guests if you pay through third parties ie. hotels.com or something else…

8

Dorothy

27 Mar 2024

·

Stayed 2 nights

Hotel is old needs updating .. Restaurant has limited menu.. Food cold Some staff not very friendly..

10

TERRY

3 Dec 2024

·

Stayed 1 night

Check-in and check-out was slow, food service was slow but everything else was great.

8

Chaunese

11 Sept 2023

·

Stayed 1 night

Everything about my stay was great. The only problem that I had was that the breakfast was an extra fee. It wasn't a complimentary breakfast like most places. You had to pay extra.

6

Michelle

22 Mar 2025

·

Stayed 3 nights

Beds were comfy and room was a decent size. Shower was barely hot and despite asking was not fixed. no breakfast buffet was provided after being told we would have it, instead we were given a voucher for a basic breakfast that was average at best. Noisy road directly outside could make it hard for people to sleep.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $111	2 $113	3 $114	4 $115	5 $126	6 $179	7
8 $120	9 $120	10 $112	11 $119	12 $116	13 $155	14
15 $113	16 $121	17 $118	18 $122	19 $127	20	21 $195
22 $120	23 $118	24 $119	25 $118	26 $116	27 $153	28 $144
29 $108	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
		1 $118	2 $123	3 $124	4 $146	5 $228
6 $118	7 $117	8 $118	9 $131	10 $157	11	12
13 $173	14 $165	15 $132	16 $119	17 $118	18 $136	19 $135
20 $116	21 $117	22 $117	23 $110	24 $118	25 $138	26 $136
27 $117	28 $117	29 $124	30 $125	31 $130

Holiday Inn New Orleans West Bank Tower by IHG

Prices for Holiday Inn New Orleans West Bank Tower by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed (Top Floor)

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Guest reviews of Holiday Inn New Orleans West Bank Tower by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn New Orleans West Bank Tower by IHG

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