Park-Hotel Hagenbeck

The room was impeccably clean and spacious. Breakfast featured a wide selection of dishes. The location is excellent, just a short walk from the subway. The staff were consistently helpful, friendly, and highly professional.

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We stayed for two nights and honestly couldn’t fault a thing. We arrived early due to our flight landing in the morning and knew check-in wasn’t until 3pm. We had already contacted the hotel to ask about leaving our luggage, which they were happy to store for us. When we arrived, the reception staff were incredibly friendly and let us know our room would actually be ready within the hour. We popped out for some food nearby and came back to check in before heading into Hamburg. The location is perfect, right next to the U-Bahn station, which made getting around the city so easy and convenient. Breakfast was fantastic. There was everything you could possibly want, yoghurt, cereals, cakes, pastries, cooked breakfast, fresh bread, meats and cheeses. There was even a pump of Nutella, which was a big hit with our 12-year-old! We genuinely couldn’t fault the hotel. Friendly staff, clean and comfortable rooms, and an excellent breakfast. We will definitely be back.

Nice staff, clean room. Elevetor was not working on 4th floor while coming down

Due to Storm Goretti, our flight was cancelled. We contacted the hotel but they refused to be kind enough to offer us a voucher or amend our booking. So we lost our money. What a great way to keep customers from staying again.