Embassy Suites Columbus-Airport

While it is a nice property, we had a terrible experience. All elevators were stuck around 9 pm and our room was on the 6th floor with a newborn, 6 yo and 9 yo. No bedding for pull out couch, and worst of all, an employee came into our room at 1:30 in the morning. He claimed he was checking on behalf of another person, who said it was his room; and then we hear the excuse bc we used hotels.com to book, it wasnt marked as a booked room. Thank God my husband was sleeping on in the living room and was able to get the man out. Imagine if it was just my kids on the pull out sofa and he came in the room. It was also very loud and hectic in the lobby and pool. No parents around. The pool has a werido film on it and the doors were propped open to the parking lot , so I don't even know if those swimming where hotel guests. We will not ever stay again.

My stay was very nice, with the exception of not being able to use the pool or the hot tub. Was very much looking forward to soaking in the hot tub while chatting with my best friend.

Clean and spacious rules. Good breakfast.. Well maintained exercise room.

I stay here every time I am flying out of Columbus. It has airport shuttle always available

The service was great. The breakfast was awesome. The rooms were clean and comfortable. The only complaint I have is the hot tub was broken and the pool could use a good cleaning and clean water.

Met expectations in every way. Breakfast was slightly better than expected. I was disappointed that I got a surprise charge for parking.

They did a good job with the parking lot during a snow storm - had put down salt so it was better than many adjacent areas. Great breakfast, great room, very comfortable. Easy access to airport & they run a shuttle.

Our suite had a great layout. But the door to the pool was broken.

Cold pool, no hot tub, very limited hours for any dining

Stayed overnight 12/28/2024. Very clean room. Good breakfast buffet and made to order omelets. Good workout room and pool.

Our first room smelled like vomit and the carpet in the bedroom was wet. The friendly staff moved us into a different room and all was well.

Let me begin by saying we We travel often. The hotel has potential, but under-performed in several areas, and didn’t meet the standards I would expect of a Hilton property. 3 night stay. Night 1, little to no food available from my restaurant/bar. What we did order was not good. Woke up on morning one with bites all over my legs and body. Called manager and spoke about both situations. They did take dinner off the room charges and assured me he wound look into potential bed bug situation. We seriously considered relocating, but didn’t. . That I do regret. Long story short, my body is covered with bites, I will now need to steam my laundry when I get home, andI still have not heard from manager after tl check out and three times of addressing my situation.

good hotel. I liked the location. the lobby was nice. The room looked nice but was not as clean as it should have been. I was too tired to complain.

Very nice very clean room, everyone friendly

I had a bed beg in my room

The stay was great all except for our room needed a deep clean. The carpet was extremely dirty.. My 11 month old’s knees and feet stayed black from crawling on the carpet. Carpet definitely needs shampooed and scrubbed.

Not in a good part of town. Shady looking ‘locals’ come and go at all hours of the day and night, and especially at the welcome reception time… Lots of problems with our room-could not turn heat down- room was like a sauna, bath tib leaked, room smells like mold, broken handle on shower door.

We booked a king suite and receive a queen suite. When we asked for the room we booked we were told that they did not have any king suites available. First room had a big red spot on the carpet and the fridge was dirty. Second room(still a queen) was not much better. We will never stay her again. Trash overflowing right outside the main entrance, and kids were allowed at happy hour. Embassy Suite are no longer with the cost. Very disappointed!

Nice and clean

Staff were very friendly and helpful. Property well kept and clean. Great services.

The rooms- bedroom, bathroom and living room- were clean, comfortable, spacious and relaxing. The price per night was reasonable. We’d stay there again in the future.

Very nice room. Loved the size of the king bed suite. Was very noisy at first upstairs (we were on the 4th floor) but overall it was really nice.

The property was clean and spacious parking lot. Our room was newer and clean. The staff was friendly. The only negative is that the mattress on the bed needs to be replaced.

Our room didn’t have air conditioning. It was so hot. The bathroom ceiling looked like their is mold up there. The bed was lumpy and pillows sucked. Great hot shower though.

Room was nice and clean. AC was set on Auto and I couldn’t control the temperature. Breakfast was nice and the workers kept the areas clean among the flow of people.

Staff and personnel were very friendly and the downstairs areas are up to date and comfortable. However, the rooms are old and the bed was uncomfortable.

Spacious room suite with 2 sinks. Wonderful breakfast w/ made to order omelets, fresh fruit was delicious.

King suite was perfect for a work trip.

Nice, quiet, and comfortable. Our room had a separate bedroom and a pull out sofa in the main room. Good price for the quality and facilities provided.

Spacious clean room. I dint like the fact that the Tvs dint have apps and HDMI inputs

While it is a nice property, we had a terrible experience. All elevators were stuck around 9 pm and our room was on the 6th floor with a newborn, 6 yo and 9 yo. No bedding for pull out couch, and worst of all, an employee came into our room at 1:30 in the morning. He claimed he was checking on behalf of another person, who said it was his room; and then we hear the excuse bc we used hotels.com to book, it wasnt marked as a booked room. Thank God my husband was sleeping on in the living room and was able to get the man out. Imagine if it was just my kids on the pull out sofa and he came in the room. It was also very loud and hectic in the lobby and pool. No parents around. The pool has a werido film on it and the doors were propped open to the parking lot , so I don't even know if those swimming where hotel guests. We will not ever stay again.

We came from out of town because I had a 4 hour proctored exam I needed to take for college. I explained to the staff that I needed somewhere quiet and she was more than happy to accommodate. I really appreciate her making sure we had a quiet room with a great few. The hotel and room was spotless and food was great! Easy check in/out and everyone was extremely friendly. Will definitely be returning.

The hotel did not have my reservation. I had to get another hotel for 3x the price. You dropped the ball, and almost ruined our weekend

The staff was so kind and courteous. Very welcoming. Room was wonderful, comfortable bed... It's a winner

Evening staff was unfriendly and unhelpful. Room was worn down with things like door stops and hanging from wall and inability to close shower door.

The place was nice. I enjoyed staying there. The rooms were beautiful but the front desk ladies are super super rude and I would not go there again in particularly a black lady with white and black hair mixed together. She was a completely rude and I won't go there anymore because of her. Your bartender was fantastic. Beautiful and such a sweetheart. So the rooms and the bartender were the best things that I liked about your place

The staff was amazing! Very friendly and accommodating. Definitely among the best customer service we’ve ever received from a hotel.

Staff were very friendly and helpful. Property well kept and clean. Great services.

While in our room the first note, a person walked in our room, using the key they were issued, but opened our door. Breakfast and then drinking milk that was all clumps, the next day all the whole milk was gone (Thank God) all I had for a day was bad cramps and 5 trips to the bathroom. Maid made our bed, but no towels replaced and trash can was full. This had to be the worst Embassy suites I ever stayed in

Having used Expedia to book weekends away domestically & to fully book a trip traveling Ireland & Scotland with absolutely NO ISSUES, it was disturbing to arrive at the Embassy Suites Columbus Airport & be told "WE HAVE NO RESERVATION IN YOUR NAME". We showed them the Expedia itinerary number (we chose to book but pay on arrival) AND the "Confirmed Booking" message we received AND the message we received the day before travel from Embassy Suites with their check-in time (4pm) & property details. They claimed to have checked their whole system NOPE, no reservation in my name. They told me to contact Expedia because it was their problem, not Embassy Suites. We were also told there were NO ROOMS available. Imagine that? Huge music festival in town & we arrive at 6pm on a Saturday night to find out out of ALL the travels we have ever booked on Expedia, that our reservation simply vaporized? To say that neither my fiance or I believed a word out of their mouths is an understatement. We have no doubt the room was given away & Embassy Suites was satisfied with their full house. Never again. Will never book another Embassy Suites property EVER. Shady, completely unprofessional & took absolutely no steps to helps us out in this situation. Both the clerk & the manager on duty simply walked away from the two of us & never said another word. That said, we book ON EXPEDIA via our phone app the Comfort Suites Columbus Airport & THEY WERE FABULOUS! King bed Jr. Suite at HALF the cost!

Great location!

Pretty busy hotel at the time since it’s close to the airport. But a really nice hotel for the price

Our stay was very good because breakfast was good, the room was very nice, and the hotel is located in a convenient location for where we needed to be at.

I stay here every time I am flying out of Columbus. It has airport shuttle always available

Not in a good part of town. Shady looking ‘locals’ come and go at all hours of the day and night, and especially at the welcome reception time… Lots of problems with our room-could not turn heat down- room was like a sauna, bath tib leaked, room smells like mold, broken handle on shower door.

I liked my room, the breakfast and convenience to downtown. I wish they provided a shuttle to downtown or at least the convention center, since it was only a few minutes away.

They did a good job with the parking lot during a snow storm - had put down salt so it was better than many adjacent areas. Great breakfast, great room, very comfortable. Easy access to airport & they run a shuttle.

easy access to major routes clean and quite friendly staff

I love staying at this hotel. Very close to the airport and downtown Columbus

Great staff, great location, 10

I liked the breakfast every morning. Omelets were awesome. Everybody was friendly.

We've stayed here several times visiting my daughter at Ohio State. It is THE BEST hotel with friendly staff that is always willing to help you, excellent breakfast with the best made-to order omelette chef, clean rooms, and easy accessibility to both the airport and Ohio State. This is a got-to spot for my family when visiting Columbus, Ohio.

The Happy Hour was such a nice surprise. And no loud blaring music to disrupt conversation.

Property is no longer a "deluxe" property. Bed was hard as a rock. "Evening Reception" was two deinks from a very overworked albeit good bartender and some dry snack crackers with cheese. A few dips as well. The check in so called host was bordeline rude as well. The lady in the next line from me, far more friendly. Nothing to justify $149 for a King room. Stay away.

Well kept: no noise; excellent receptions and breakfasts

Let me begin by saying we We travel often. The hotel has potential, but under-performed in several areas, and didn’t meet the standards I would expect of a Hilton property. 3 night stay. Night 1, little to no food available from my restaurant/bar. What we did order was not good. Woke up on morning one with bites all over my legs and body. Called manager and spoke about both situations. They did take dinner off the room charges and assured me he wound look into potential bed bug situation. We seriously considered relocating, but didn’t. . That I do regret. Long story short, my body is covered with bites, I will now need to steam my laundry when I get home, andI still have not heard from manager after tl check out and three times of addressing my situation.

The hotel was very nice.,friendly people and wonderful breakfast!Ashley made the morning breakfast very pleasant.The buffet ws stocked and the omelet station was wonderful.This was our first stay here and we will be back.

Spacious room suite with 2 sinks. Wonderful breakfast w/ made to order omelets, fresh fruit was delicious.

Cold pool, no hot tub, very limited hours for any dining

Stayed overnight 12/28/2024. Very clean room. Good breakfast buffet and made to order omelets. Good workout room and pool.