Vacancéole - Résidence Le Crystal

Unsafe and very poorly managed. Arrived after check-in to find the property not ready, then were given keys to an occupied room and walked in on other guests. Our own keys were left openly accessible with our name and room number visible. Felt extremely unsafe, especially travelling with children. Property later admitted fault but denied everything through customer support. Would not recommend.

Lovely location and great pool, we had such a good time! Wasn’t the cleanest when we arrived but everything looked really nice and worked well after we gave it a once over. The staff were all extremely helpful and accommodating and all the amenities were in perfect condition!

Booked an apartment for a weekend stay. Arrived to find only a sofa bed with an extremely thin mattress. We had to pull out and fully make the bed ourselves when arriving. Shower was not wall mounted to use, we had to hold the shower to wash. For check out we had to strip and put the sofa bed back and take all our linen and towels through the hotel to reception. We were expected to take the bins out and fully clean the apartment. Not overly pleased with our stay

Terrible experience. Dirty rooms, noisy, bad smells. Outside gangs make a huge noise as well.

Very bad hotel. Dirty dark apartment. Beds not made (had to put on sheets/linen ourself), had to bring sheets down to reception after, had to bring out garbage ourself. Pool area ok, but no water in jacuzzi, toilette in pool area had no paper and no toilette-seat. Be aware of reduced opening hours for check in/storage/information etc.