Name: Hôtel Montmorency & Spa
Address: 2 Rue Camille Saint Saens, Carcassonne, France, Carcassonne, Aude, France
Rating: 8.53

Guest reviews

8.5

Fabulous

Based on 1,751 verified reviews

Who stays here?

Business

3%

Couple

61%

Family

24%

Group

8%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

Hôtel Montmorency & Spa draws praise for its unbeatable location beside Carcassonne’s medieval walls, friendly staff, and pool, while feedback on room size, décor, and maintenance varies, and some amenities such as on-site parking and certain extras carry additional charges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Bruno

May 8, 2026

·

Stayed 2 nights

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8

Richard

Apr 6, 2026

·

Stayed 2 nights

The hotel is a lovely setting and the main hotel appears to be excellent, resident cat that was the highlight of the stay and lovely dog, grounds are beautiful and lovely coffee. I would stay again with amendments; A few things holding the hotel back- rooms in a building a room over, clearly from hotels success but need work. No kettle/coffee or cups, but instead singular can of fancy water which was not replenished. Spa was a surcharge in 30 min blocks and not advertised as such and pool was closed but not advertised. It's not suitable for elder guests, as no lift and one elderly person in our ground fell down the stairs which are dark and not easy to see.

8

Deborah

Apr 1, 2026

·

Stayed 1 night

We had a lovely stay. The room is very efficient. The staff was the highlight as they were very helpful with holding our luggage when we arrived early and provided recommendations for restaurants.

10

Jane

Jan 13, 2026

·

Stayed 1 night

We just stayed one night and it was in a great location. It was right across from the medieval fortress. My room was very nice and clean. I had some trouble with the heat and patio door, but the receptionist attended to the matter immediately and solved the issue. We enjoyed the lounge area to meet with family and enjoyed cocktails and a snack. There didn’t seem like too many guests were in the hotel as we had the lounge to ourselves which was nice and almost private. Breakfast was plentiful with a good selection for each of us all served at our table. The only disappointment was that my boiled egg was not cooked to my liking. I had asked for it to be well done and it was cooked soft. Other than that, everything was good. We didn’t use the facilities other than the lounge as we were only there for the night. It was a very pleasant experience to spend reuniting with family and would recommend this hotel if you want to see the medieval town. Great location!

4

Stephen

Oct 7, 2025

·

Stayed 3 nights

The room appeared clean but had a strange odour. Unhelpful staff when we asked to upgrade / change room. Decor very tired. No kettle or fridge in the room. Lacking English speaking TV channels. But great location.

2 Rue Camille Saint Saens, Carcassonne, France

Location

When you stay at Hôtel Montmorency in Carcassonne, you'll be in the historical district, just steps from Château Comtal and Narbonnaise Gate. This family-friendly hotel is 0.3 mi (0.5 km) from Le Musée de la Torture de Carcassone and 0.4 mi (0.7 km) from Basilica of St. Nazaire and St. Celse.

Château Comtal(0.1 miles)

Narbonnaise Gate(0.1 miles)

Historic Fortified City of Carcassonne(0.2 miles)

Aude Gate(0.2 miles)

Museum of Chivalry, Arms & Archery(0.2 miles)

Chapeau Rouge(0.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of EUR 15 per night, which includes in/out privileges. Reservations are not required.

Full breakfasts are available daily from 7:30 AM to noon for a fee of approximately EUR 18 for adults and EUR 9 for children.

Pets are allowed at the hotel for a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and should be arranged in advance.

The hotel has limited wheelchair accessibility, including step-free entrances and accessible public areas. It is advisable to contact the property for specific details.

The hotel is situated in the historical district of Carcassonne, just steps from Château Comtal and Narbonnaise Gate. It is approximately 0.3 mi from Le Musée de la Torture de Carcassonne and 0.4 mi from Basilica of St. Nazaire and St. Celse.

The hotel features an outdoor heated pool, operational from April to October. There is also a hot tub and steam room available for guests.

Children are welcome at the hotel. The minimum age for children to stay for free is not specified in the available information.

Cribs are available for a fee of EUR 10 per day. The availability of extra beds is not specified in the available information.

Hôtel Montmorency & Spa

Amenities

Property description