JOIA Rose Hall by Iberostar - Adults Only All Inclusive Resort
From
$658
/ night
Select dates to see prices and availability
From
$658
/ night
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, an outdoor pool, and a hot tub.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, an outdoor pool, and a hot tub.
Business amenities
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.
Dining
Grab dinner at La Toscana, a restaurant that specializes in Italian cuisine. Dining is also available at the 2 coffee shops/cafes, and 24-hour room service is provided. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 295 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Location
With a stay at JOIA Rose Hall by Iberostar - Adults Only - All Inclusive in Montego Bay (Northern Estates), you'll be within a 10-minute drive of Rose Hall Great House and Cinnamon Hill Golf Course.
What's nearby
Greenwood Great House(2.9 miles)
Cinnamon Hill Golf Course(3.1 miles)
The Shoppes at Rose Hall(3.4 miles)
Montego Bay Convention Centre(3.5 miles)
Rose Hall Great House(3.8 miles)
White Witch Golf Club(4.5 miles)
Three Palms Ocean Course(4.6 miles)
Half Moon Golf Course(4.7 miles)
Half Moon Equestrian Centre(5.4 miles)
Blue Diamond Shopping Centre(7.9 miles)
Whitter Village(8 miles)
Martha Brae River(8.4 miles)
Water Square(8.8 miles)
Tropical Bliss(10.1 miles)
Luminous Lagoon(10.6 miles)
The nearest major airport is Sir Donald Sangster Intl. Airport (MBJ)(11 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Rose Hall Main Road, Little River, Northern Estates, Montego Bay, Jamaica
Greenwood Great House (2.9 miles)
Cinnamon Hill Golf Course (3.1 miles)
The Shoppes at Rose Hall (3.4 miles)
Montego Bay Convention Centre (3.5 miles)
Rose Hall Great House (3.8 miles)
White Witch Golf Club (4.5 miles)
Room options
6
Suite, Oceanfront (Penthouse, Butler Service)
Room details
1 King Bed
2 Full Beds
Sleeps 2
691 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Suite (Butler,Swim Out)
Room details
1 King Bed
2 Full Beds
Sleeps 2
690 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Suite, Pool View
Room details
1 King Bed
2 Full Beds
Sleeps 2
691 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Suite
Room details
1 King Bed
2 Full Beds
Sleeps 2
691 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Suite, Pool View (Private Garden)
Room details
1 King Bed
2 Full Beds
Sleeps 2
691 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Suite (Promo)
Room details
2 Full Beds
1 King Bed
Sleeps 2
691 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Suite ( Butler Service,Swim Out,Ocean Front)
Room details
1 King Bed
2 Full Beds
Sleeps 2
691 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Suite ( Butler Service,Jacuzzi,Ocean Front)
Room details
2 Full Beds
1 King Bed
Sleeps 2
691 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Suite (Butler,Ocean Front)
Room details
1 King Bed
2 Full Beds
Sleeps 2
688 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Suite, Ocean View
Room details
1 King Bed
2 Full Beds
Sleeps 2
691 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Suite, Oceanfront (Butler Service)
Room details
1 King Bed
2 Full Beds
Sleeps 2
691 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of JOIA Rose Hall by Iberostar - Adults Only All Inclusive Resort
8.8
Fabulous
Based on 1,000 verified reviews
Who stays here?
Business
1%
Couple
72%
Family
10%
Group
12%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At JOIA Rose Hall by Iberostar - Adults Only All Inclusive Resort, guests highlight spacious rooms and appealing beach and pool areas, while feedback on food quality and unpredictable restaurant waits is more mixed.
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What guests think
At JOIA Rose Hall by Iberostar - Adults Only All Inclusive Resort, guests highlight spacious rooms and appealing beach and pool areas, while feedback on food quality and unpredictable restaurant waits is more mixed.
Service is widely described as warm and attentive, especially butler support, though some guests reported slow responses and pushy membership sales. Rooms are large with great views, but decor and some facilities (spa, pools, elevators) show wear, and occasional musty smells or maintenance issues are noted. The beachfront setting near the airport is convenient, with plenty of loungers, though seaweed and beach vendors are sometimes mentioned. Expect a polished, lively adults only stay with standout service and some inconsistencies.
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AI-generated summary based on recent guest reviews
Facilities
Attractive pools and a clean beach with plenty of loungers; guests also enjoy lively entertainment and access to neighboring Iberostar properties. Some facilities show wear (loose tiles, dated spa), seaweed appears at times, and pool areas can be slippery.
Related guest reviews
8
Nasheca
Jul 30, 2025
·
Stayed 4 nights
The spa needs to be updated
The spa needs to be updated
10
David Spencer
Sep 11, 2023
·
Stayed 5 nights
We loved the spa area and all it offered. Great entertainment nightly and the food options was great. The bars do make their drinks a little strong and we asked to ease up on the alcohol just a little. Overall, it was a great experience and we will definitely do it again.
We loved the spa area and all it offered. Great entertainment nightly and the food options was great. The bars do make their drinks a little strong and we asked to ease up on the alcohol just a little. Overall, it was a great experience and we will definitely do it again.
10
GREGORY
Sep 11, 2023
·
Stayed 4 nights
The different pools need some attention to maintenance. A number of tiles are coming off and are starting to become noticeable. The butler service did not always go smoothly since the different shifts did not always transfer formation to the next shift. I will say that when brought to there attention, Iberostar did make it right with us. All in all a great place with a friendly staff that is always engaging with guests.
The different pools need some attention to maintenance. A number of tiles are coming off and are starting to become noticeable. The butler service did not always go smoothly since the different shifts did not always transfer formation to the next shift. I will say that when brought to there attention, Iberostar did make it right with us. All in all a great place with a friendly staff that is always engaging with guests.
10
Michael George Forbes
Jul 21, 2025
·
Stayed 4 nights
The property is very visually appealing and clean. Even though JOIA itself was somewhat small “small” having access to the other two adjoining properties made up for that. Of the three, JOIA to us had the nicest beach as even though small it had way less of the plagued seaweed that is sweeping across the Caribbean. Staff were courteous and helpful. The Iberostar app needs a little work but overall it added a layer of convenience and organization to our stay. Events were listed clearly on app and throughout the properties. Last point is on the food. Overall, to us nothing was mind blowingly delicious but most everything was decent. Buffets had good selections and offered some traditional foods to Jamaica as well. Definitely would visit again sometime.
The property is very visually appealing and clean. Even though JOIA itself was somewhat small “small” having access to the other two adjoining properties made up for that. Of the three, JOIA to us had the nicest beach as even though small it had way less of the plagued seaweed that is sweeping across the Caribbean. Staff were courteous and helpful. The Iberostar app needs a little work but overall it added a layer of convenience and organization to our stay. Events were listed clearly on app and throughout the properties. Last point is on the food. Overall, to us nothing was mind blowingly delicious but most everything was decent. Buffets had good selections and offered some traditional foods to Jamaica as well. Definitely would visit again sometime.
10
James
May 22, 2025
·
Stayed 2 nights
Loved this place. Food was amazing. Facilities were amazing. Non stop activities! Foam party!!
Loved this place. Food was amazing. Facilities were amazing. Non stop activities! Foam party!!
10
Todd
Apr 6, 2025
·
Stayed 4 nights
Great property, restaurants, food, atmosphere were fantastic. It is an older property and some things need updating. The Spa pool/baths area is dated and some things needed repairs/replacement. If the Spa isn’t your thing then you have nothing to worry about. Rooms are large, clean and the Butler Service is outstanding! Owen and Orain were our Butlers and they went way above and beyond for us. Always having something special in our room when we returned. Would highly recommend building 5 floor 2 where they were working. Will be going back because of them! Beach area pools and bars are all conveniently located. Rum tasting with Michele at JOIA was also outstanding! Very knowledgeable and he took the time to explain the history of Rum and all its complexities. We’ve gained a newfound appreciation for Rum now. Recommendation to the resort would be to update Joia’s theatre entertainment but that’s a minor recommendation.
Great property, restaurants, food, atmosphere were fantastic. It is an older property and some things need updating. The Spa pool/baths area is dated and some things needed repairs/replacement. If the Spa isn’t your thing then you have nothing to worry about. Rooms are large, clean and the Butler Service is outstanding! Owen and Orain were our Butlers and they went way above and beyond for us. Always having something special in our room when we returned. Would highly recommend building 5 floor 2 where they were working. Will be going back because of them! Beach area pools and bars are all conveniently located. Rum tasting with Michele at JOIA was also outstanding! Very knowledgeable and he took the time to explain the history of Rum and all its complexities. We’ve gained a newfound appreciation for Rum now. Recommendation to the resort would be to update Joia’s theatre entertainment but that’s a minor recommendation.
10
Kristine K
Aug 13, 2025
·
Stayed 7 nights
Gorgeous property! Food was excellent and the beach was beautiful! Only complaint was that I slipped and fell by the pool and messed up my knee. Why do builders always think it’s a good idea to put marble around a swimming pool??? And a swimming pool with a bar at that?? They’re not the only resort that does this - they all do it - but you’re just asking for a lawsuit if you ask me.
Gorgeous property! Food was excellent and the beach was beautiful! Only complaint was that I slipped and fell by the pool and messed up my knee. Why do builders always think it’s a good idea to put marble around a swimming pool??? And a swimming pool with a bar at that?? They’re not the only resort that does this - they all do it - but you’re just asking for a lawsuit if you ask me.
10
Robert
Jun 10, 2025
·
Stayed 5 nights
This is a very well-kept property and designed very nicely. The beach area has plenty of loungers and Palapas. There are servers who will bring you drinks while you were on the beach. The pool area is magnificent with a wonderful pool bar as well.
This is a very well-kept property and designed very nicely. The beach area has plenty of loungers and Palapas. There are servers who will bring you drinks while you were on the beach. The pool area is magnificent with a wonderful pool bar as well.
8
Kurt
Aug 29, 2023
·
Stayed 7 nights
The pool needs some maintenance. The tiles were missing and outdated. Half of the staff was rude and seemed annoyed when you ordered food or drinks.
The pool needs some maintenance. The tiles were missing and outdated. Half of the staff was rude and seemed annoyed when you ordered food or drinks.
10
Charlie
Aug 22, 2025
·
Stayed 3 nights
The service was great everywhere. Did not have one bad thing to eat. The pools were very clean/ well kept. The entertainment was very good quality.
The service was great everywhere. Did not have one bad thing to eat. The pools were very clean/ well kept. The entertainment was very good quality.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe the property and rooms as very clean, but several note musty or moldy odors in halls or rooms and occasional housekeeping lapses.
Related guest reviews
8
Ramona
Nov 9, 2024
·
Stayed 4 nights
The Staff was great, but our room smelled terribly of mold as well as other areas. Being in the Grand I would have expected more. I wish the staff would have been around more often when hanging out around the pool or at the bar. Need better notification of activities that are happening. The breakfast and lunch buffets were maybe a 6/10 items were often out and not refilled in a timely manner. The Surf and Turf as well as the Hibachi was fantastic. Again the staff all were very friendly but would have expected the room and the hotel to be in better condition for the cost. Overall a good experience though.
The Staff was great, but our room smelled terribly of mold as well as other areas. Being in the Grand I would have expected more. I wish the staff would have been around more often when hanging out around the pool or at the bar. Need better notification of activities that are happening. The breakfast and lunch buffets were maybe a 6/10 items were often out and not refilled in a timely manner. The Surf and Turf as well as the Hibachi was fantastic. Again the staff all were very friendly but would have expected the room and the hotel to be in better condition for the cost. Overall a good experience though.
10
Ashley
Oct 8, 2025
·
Stayed 4 nights
Amazing staff! Food options were great. Very clean
Amazing staff! Food options were great. Very clean
10
Vivian
Sep 28, 2025
·
Stayed 5 nights
Clean room
Clean room
8
Consuela
Oct 4, 2024
·
Stayed 3 nights
The property itself was beautiful. Check-in was wonderful with a private butler escort to our room and welcome drinks upon arrival. Our room could have been cleaner. It could have used a good dusting and some attention to detail in the bathroom.
The property itself was beautiful. Check-in was wonderful with a private butler escort to our room and welcome drinks upon arrival. Our room could have been cleaner. It could have used a good dusting and some attention to detail in the bathroom.
4
BOSWELL
Jul 8, 2025
·
Stayed 2 nights
My husband and I just dumped $894 into the ocean. The entrance to the hotel speaks volume. It was not a welcome area. It was mentioned online that this hotel was updated. The bedroom has a horrible smell. I wore mask to sleep. The smell was intoxicating - it is this moldy, musky smell. One of the housekeepers left some room scent to help with the odor. Thanks to her. However I still had to wear mask. We could see plastic bottle and a beer bottle from our porch. The food was horrible. There were not many people at the hotel. We were just coming from another hotel where it was buzzing with people. It is that bad that an employee wants to take a family member to a weekend getaway at a different hotel. I wish I could get my money back. I could not wait to check out and that's exactly what I communicated to the concierge.
My husband and I just dumped $894 into the ocean. The entrance to the hotel speaks volume. It was not a welcome area. It was mentioned online that this hotel was updated. The bedroom has a horrible smell. I wore mask to sleep. The smell was intoxicating - it is this moldy, musky smell. One of the housekeepers left some room scent to help with the odor. Thanks to her. However I still had to wear mask. We could see plastic bottle and a beer bottle from our porch. The food was horrible. There were not many people at the hotel. We were just coming from another hotel where it was buzzing with people. It is that bad that an employee wants to take a family member to a weekend getaway at a different hotel. I wish I could get my money back. I could not wait to check out and that's exactly what I communicated to the concierge.
8
Stephanie
Mar 12, 2024
·
Stayed 5 nights
The Iberostar Grand is a solid 4star resort. Service: Amazing! Everyone was very attentive and. pleasant. Rooms: The common areas are beautiful and in great shape. The rooms are pretty bad and in need of maintenance (generally outdated and with mold throughout the bathrooms). Food: As long as you have reasonable expectations, the food is very good. Breakfast + Lunch buffets are extensive and fresh. There's also a beach grill. We liked the French restaurant best. Skip the Italian restaurant. Spa: Highly recommend. We did a couples massage that was worth the money. The therapists listened to our requests and exceeded expectations. Other Notes: - They did a lot of upselling, which was tiresome. - This is a pretty lively resort with lots of games and music. You can find quiet areas if preferred too. - There was plenty of beach seating. The water wasn't very clear though. - They no longer offer free transport to / from airport so I recommend using a 3rd party (we used TCJ).
The Iberostar Grand is a solid 4star resort. Service: Amazing! Everyone was very attentive and. pleasant. Rooms: The common areas are beautiful and in great shape. The rooms are pretty bad and in need of maintenance (generally outdated and with mold throughout the bathrooms). Food: As long as you have reasonable expectations, the food is very good. Breakfast + Lunch buffets are extensive and fresh. There's also a beach grill. We liked the French restaurant best. Skip the Italian restaurant. Spa: Highly recommend. We did a couples massage that was worth the money. The therapists listened to our requests and exceeded expectations. Other Notes: - They did a lot of upselling, which was tiresome. - This is a pretty lively resort with lots of games and music. You can find quiet areas if preferred too. - There was plenty of beach seating. The water wasn't very clear though. - They no longer offer free transport to / from airport so I recommend using a 3rd party (we used TCJ).
10
Ranaya Armani
Aug 29, 2025
·
Stayed 4 nights
Loved this resort the staff was so friendly and nice always available to help the suites was beautiful and clean will be back.
Loved this resort the staff was so friendly and nice always available to help the suites was beautiful and clean will be back.
10
Deris
Aug 27, 2025
·
Stayed 5 nights
Nice place. Clean and safe.
Nice place. Clean and safe.
8
Carl
Nov 17, 2024
·
Stayed 4 nights
Great service! My only critique is that the carpeting has a strong mildew-like scent that we could smell from our room and also rooms were pretty humid despite using AC and such. Otherwise great place to getaway with wonderful and attentive service.
Great service! My only critique is that the carpeting has a strong mildew-like scent that we could smell from our room and also rooms were pretty humid despite using AC and such. Otherwise great place to getaway with wonderful and attentive service.
10
Chad
Oct 12, 2025
·
Stayed 4 nights
Excellent resort. Very clean and lots of activities throughout the day. Will definitely return
Excellent resort. Very clean and lots of activities throughout the day. Will definitely return
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious with balconies and ocean views, and many find them comfortable. Decor can feel dated, beds can be firm, and some report A/C quirks or layout hazards.
Related guest reviews
10
Gayla Seneca
Jun 22, 2024
·
Stayed 5 nights
I liked the spacious room, but the drop down step is very very dangerous
I liked the spacious room, but the drop down step is very very dangerous
8
NaTina
Oct 24, 2025
·
Stayed 5 nights
Good experience at this resort. The food options were good except for the buffet. The food offered pool side, the steak, and hibachi restaurants, the day of the beach barbecue was delicious (especially the beach barbecue and at the Jamaican restaurant off the beach. Room service was even delicious! The staff were very helpful and accommodating! They made for me celebrating my birthday with my family a very memorable occasion. Pros: Food options, the drinks alcohol/ non-alcohol were good, beach is clean, has plenty of chairs, beds and umbrellas. Entertainment was good. Staff accommodating and very nice. Views from resort are beautiful. Our daughter had a pool view that was beautiful and we had an ocean front that was also beautiful. Cons: Our initial ocean front room was on the 4th floor where the balcony doesn’t have a roof that completely covers it. It’s the rainy season so it was hard to enjoy the balcony due to the furniture being wet. However, the resort did accommodate us and moved us to the 3rd floor where the balcony was covered and we were able to enjoy the balcony. We truly appreciated that! The snacks in the room are not individually wrapped and are in reusable containers that are refilled. I am all for preservation for the eco system by not having excessive waste, however, I am curious how often and how these containers are cleaned and filled. Sterilized reusable water bottles are given for you to drink. Bring your own water bottle to fill at watering stations.
Good experience at this resort. The food options were good except for the buffet. The food offered pool side, the steak, and hibachi restaurants, the day of the beach barbecue was delicious (especially the beach barbecue and at the Jamaican restaurant off the beach. Room service was even delicious! The staff were very helpful and accommodating! They made for me celebrating my birthday with my family a very memorable occasion. Pros: Food options, the drinks alcohol/ non-alcohol were good, beach is clean, has plenty of chairs, beds and umbrellas. Entertainment was good. Staff accommodating and very nice. Views from resort are beautiful. Our daughter had a pool view that was beautiful and we had an ocean front that was also beautiful. Cons: Our initial ocean front room was on the 4th floor where the balcony doesn’t have a roof that completely covers it. It’s the rainy season so it was hard to enjoy the balcony due to the furniture being wet. However, the resort did accommodate us and moved us to the 3rd floor where the balcony was covered and we were able to enjoy the balcony. We truly appreciated that! The snacks in the room are not individually wrapped and are in reusable containers that are refilled. I am all for preservation for the eco system by not having excessive waste, however, I am curious how often and how these containers are cleaned and filled. Sterilized reusable water bottles are given for you to drink. Bring your own water bottle to fill at watering stations.
10
Sheng G
Sep 13, 2025
·
Stayed 4 nights
I didn't like that it was old and you could tell. The staff was great though. There weren't many activities which was a shame. I also didn't like that there was a lot of construction, one elevator was down the whole time and one of the days, both elevators were down so we had to use stairs and our room was on the top floor. Also a shame that their restaurants fill out so fast, hard to get in. Their french restaurant didn't have the lamb rack which is my favorite dish, another shame. They need more sweets/cakes too, those options were very limited.
I didn't like that it was old and you could tell. The staff was great though. There weren't many activities which was a shame. I also didn't like that there was a lot of construction, one elevator was down the whole time and one of the days, both elevators were down so we had to use stairs and our room was on the top floor. Also a shame that their restaurants fill out so fast, hard to get in. Their french restaurant didn't have the lamb rack which is my favorite dish, another shame. They need more sweets/cakes too, those options were very limited.
10
Ryan
Oct 10, 2025
·
Stayed 5 nights
Overall the best all inclusive I’ve been to. By far the best food options and restaurants, A+, drinks were good as well. We went during their offseason and we think the entertainment wasn’t as great for that reason. Other reviews said the entertainment was excellent. The beds were very firm. My group of 6 all complained about the rock hard beds. Not to nit pick, but thats really the only real negative we encountered. This is a resort my group of 6 said we would all come back to.
Overall the best all inclusive I’ve been to. By far the best food options and restaurants, A+, drinks were good as well. We went during their offseason and we think the entertainment wasn’t as great for that reason. Other reviews said the entertainment was excellent. The beds were very firm. My group of 6 all complained about the rock hard beds. Not to nit pick, but thats really the only real negative we encountered. This is a resort my group of 6 said we would all come back to.
10
Hector Agustus
Jul 31, 2025
·
Stayed 6 nights
Beautiful. Many great food choices. Large comfortable room. Excellent service.
Beautiful. Many great food choices. Large comfortable room. Excellent service.
8
Reeshemah
Aug 13, 2025
·
Stayed 2 nights
The room was spacious and the facility was clean.
The room was spacious and the facility was clean.
10
Anita O.
Aug 5, 2025
·
Stayed 7 nights
Staff was great, food was great, loved the cabanas that were available to all, beach was nice. Room was large and well appointed. Decor was a tad dated but overall I would go back in an instant!
Staff was great, food was great, loved the cabanas that were available to all, beach was nice. Room was large and well appointed. Decor was a tad dated but overall I would go back in an instant!
10
Davion
Aug 19, 2025
·
Stayed 4 nights
The staff was very kind and resource full the bartender Travis at the pool bar was great. The only thing I did not like was the room did not get cold enough for me..
The staff was very kind and resource full the bartender Travis at the pool bar was great. The only thing I did not like was the room did not get cold enough for me..
10
Grace
Oct 7, 2023
·
Stayed 4 nights
We thoroughly enjoyed ourselves. The room and property were great! We took full advantage of the spa amenities and were very satisfied. Our butlers, Rohan, Gary, and Owen, were amazing. We weren't expecting to even have butlers. The room, balcony, and view were gorgeous and so relaxing. We loved our time here!
We thoroughly enjoyed ourselves. The room and property were great! We took full advantage of the spa amenities and were very satisfied. Our butlers, Rohan, Gary, and Owen, were amazing. We weren't expecting to even have butlers. The room, balcony, and view were gorgeous and so relaxing. We loved our time here!
10
Joy Shakira
Jul 21, 2025
·
Stayed 4 nights
The resort was beautifully maintained, and the service was top tier! Every request was handled quickly and efficiently. The food at the restaurants was delicious. I enjoyed the fact that the resort was not overly crowded, and we were able to easily get seats at the pool and beach each day. The bathrooms in the rooms could stand to be updated, but were otherwise clean and functional. A great resort if you are looking for quiet relaxation, we would definitely return!
The resort was beautifully maintained, and the service was top tier! Every request was handled quickly and efficiently. The food at the restaurants was delicious. I enjoyed the fact that the resort was not overly crowded, and we were able to easily get seats at the pool and beach each day. The bathrooms in the rooms could stand to be updated, but were otherwise clean and functional. A great resort if you are looking for quiet relaxation, we would definitely return!
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AI-generated summary based on recent guest reviews
Service
Staff and butlers are frequently praised as warm, attentive, and memorable. Some guests experienced slow or rude service, room service delays, and pressure to attend membership sales presentations.
Related guest reviews
10
Robert
Sep 10, 2025
·
Stayed 5 nights
This was our second stay this year. We didn’t hesitate to go back. At check-in, Donnae remembered us and even gave us an upgraded room. After checking us in, she walked us to our room making us feel welcome and completely at home. Then, of course, we made our way down to the pool bar where Shevaughn and Travis remembered us as well. Those two really know how to make a good time as well as being prompt with service. I highly recommend this resort. We may very well go a third time before the year’s end.
This was our second stay this year. We didn’t hesitate to go back. At check-in, Donnae remembered us and even gave us an upgraded room. After checking us in, she walked us to our room making us feel welcome and completely at home. Then, of course, we made our way down to the pool bar where Shevaughn and Travis remembered us as well. Those two really know how to make a good time as well as being prompt with service. I highly recommend this resort. We may very well go a third time before the year’s end.
10
Melanie L
Jun 17, 2025
·
Stayed 3 nights
Orain and Owen and Berris were exceptionally awesome.. I truly appreciated them all as top notch Butlers
Orain and Owen and Berris were exceptionally awesome.. I truly appreciated them all as top notch Butlers
10
Samaiyah
Oct 16, 2025
·
Stayed 9 nights
I want to tell you how horrible it was so you will never want to go, because I want to keep this gem all to myself! The moment you exit the vehicle you are treated like family. From the front desk to the restroom attendant’s. The food, the music, the drinks, the people. All Amazing and Beautiful from the inside out. So in short I do NOT recommend you go to JOIA Rosehall. I want to keep it and all if it’s beauty to myself!
I want to tell you how horrible it was so you will never want to go, because I want to keep this gem all to myself! The moment you exit the vehicle you are treated like family. From the front desk to the restroom attendant’s. The food, the music, the drinks, the people. All Amazing and Beautiful from the inside out. So in short I do NOT recommend you go to JOIA Rosehall. I want to keep it and all if it’s beauty to myself!
8
austin
Aug 5, 2025
·
Stayed 3 nights
Only issue was room service literally never picked up the phone on multiple nights and front desk did nothing to help
Only issue was room service literally never picked up the phone on multiple nights and front desk did nothing to help
8
Maria
Oct 16, 2025
·
Stayed 10 nights
I would not consider this 5 star. Although the property is beautiful, clean, well maintained grounds and staff is amazing, the food needs work. Quality of the good is very inconsistent. Some days it's excellent, some days overcooked, and that goes for all restaurants and room service. Not a big fan of how the pressure you into meeting with their representatives to try to talk you into their Interstate membership (basically like a time share presentations). Our concierge guilted us into saying yes for accepting the presentation and was dishonest on the whole process which was supposed to take place, once we found out the truth on the presentation we backed out at the last minute. This really left a part of our overall experience disappointing.
I would not consider this 5 star. Although the property is beautiful, clean, well maintained grounds and staff is amazing, the food needs work. Quality of the good is very inconsistent. Some days it's excellent, some days overcooked, and that goes for all restaurants and room service. Not a big fan of how the pressure you into meeting with their representatives to try to talk you into their Interstate membership (basically like a time share presentations). Our concierge guilted us into saying yes for accepting the presentation and was dishonest on the whole process which was supposed to take place, once we found out the truth on the presentation we backed out at the last minute. This really left a part of our overall experience disappointing.
10
Lisa
Jun 24, 2025
·
Stayed 3 nights
It was definitely a 10/10. Customer service was exceptional! Staff went above and beyond to ensure my stay was awesome! Will definitely be going back, met some great people, and the food was on point every time!
It was definitely a 10/10. Customer service was exceptional! Staff went above and beyond to ensure my stay was awesome! Will definitely be going back, met some great people, and the food was on point every time!
10
Magaly
Apr 8, 2025
·
Stayed 3 nights
Butlers, housekeeping and overall staff…AMAZIING!
Butlers, housekeeping and overall staff…AMAZIING!
10
Marco
Aug 12, 2024
·
Stayed 4 nights
My wife and I was visiting for our 25th wedding anniversary and the staff and resort did not disappoint. Special Thank You to Dr.Love, Chanel, Marvialyn, Cassandra, Karl and Travis for makin out rip AMAZING!
My wife and I was visiting for our 25th wedding anniversary and the staff and resort did not disappoint. Special Thank You to Dr.Love, Chanel, Marvialyn, Cassandra, Karl and Travis for makin out rip AMAZING!
2
Emilia
Sep 10, 2025
·
Stayed 4 nights
This resort has both good and bad sides. The property itself is beautiful – the pools are amazing, the beach is nice (though not the best), and the restaurants serve good food. However, the service was very disappointing and absolutely not what you expect from a 5-star resort. Only about 15–20% of the staff were attentive and polite; the majority were slow, unhelpful, and sometimes outright rude, even when asking for something basic like water. Service in the restaurants, bars, and buffet was extremely slow. One restaurant requires reservations, but in the others, we waited up to an hour just to be seated. Even at breakfast, we had to wait to be seated, and the hostess was often missing from her station. Another big issue is that they don’t provide bottled water or straws anywhere on the property. For a luxury resort, this is unacceptable. Housekeeping and room service were also very poor. Our room was not clean upon arrival, and throughout our stay service remained slow and unfriendly. The steakhouse was the worst experience – the hostess (Tasha) and her manager were unprofessional. Despite having a confirmed reservation from the feedback department, we were told we didn’t have one and were placed on a waiting list. This felt dishonest and was by far the worst service I’ve ever experienced at a resort. Overall, the management urgently needs to take action. The location and facilities are beautiful, but the lack of proper service, bottled water, and basic hospitality stan
This resort has both good and bad sides. The property itself is beautiful – the pools are amazing, the beach is nice (though not the best), and the restaurants serve good food. However, the service was very disappointing and absolutely not what you expect from a 5-star resort. Only about 15–20% of the staff were attentive and polite; the majority were slow, unhelpful, and sometimes outright rude, even when asking for something basic like water. Service in the restaurants, bars, and buffet was extremely slow. One restaurant requires reservations, but in the others, we waited up to an hour just to be seated. Even at breakfast, we had to wait to be seated, and the hostess was often missing from her station. Another big issue is that they don’t provide bottled water or straws anywhere on the property. For a luxury resort, this is unacceptable. Housekeeping and room service were also very poor. Our room was not clean upon arrival, and throughout our stay service remained slow and unfriendly. The steakhouse was the worst experience – the hostess (Tasha) and her manager were unprofessional. Despite having a confirmed reservation from the feedback department, we were told we didn’t have one and were placed on a waiting list. This felt dishonest and was by far the worst service I’ve ever experienced at a resort. Overall, the management urgently needs to take action. The location and facilities are beautiful, but the lack of proper service, bottled water, and basic hospitality stan
6
Tracey
Jul 3, 2025
·
Stayed 5 nights
The room key/ wrist band made of wood did not work properly and was inconvenient to go to front desk to fix it- three times. The dining wait staff were rude on several occasions in serval dining areas.
The room key/ wrist band made of wood did not work properly and was inconvenient to go to front desk to fix it- three times. The dining wait staff were rude on several occasions in serval dining areas.
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AI-generated summary based on recent guest reviews
Location
Beachfront setting close to the airport and easy access to sister Iberostar properties. A few guests mentioned seaweed and occasional beach vendor harassment.
Related guest reviews
8
Cecilia E
Jan 15, 2025
·
Stayed 3 nights
The resort is stunning and impeccably maintained, with its location just a 25-minute drive from the airport. The entire staff—ranging from registration and concierge to waiters and housekeeping—exceeds expectations. They are all courteous and proficient in English. There are numerous dining options for breakfast, lunch, and dinner, along with a delightful café area. I highly recommend this resort; your money is well spent on the all-inclusive package.
The resort is stunning and impeccably maintained, with its location just a 25-minute drive from the airport. The entire staff—ranging from registration and concierge to waiters and housekeeping—exceeds expectations. They are all courteous and proficient in English. There are numerous dining options for breakfast, lunch, and dinner, along with a delightful café area. I highly recommend this resort; your money is well spent on the all-inclusive package.
10
Julia
Apr 2, 2025
·
Stayed 4 nights
We just stayed at this resort March 2025. Food and beverages were delicious which can be so hard to find in an all inclusive. Nice welcome drinks when we arrived. Friendly staff. Cute cafe with great morning coffee and espresso. Located right on the ocean, access to all hotels if you stay at the Joia.
We just stayed at this resort March 2025. Food and beverages were delicious which can be so hard to find in an all inclusive. Nice welcome drinks when we arrived. Friendly staff. Cute cafe with great morning coffee and espresso. Located right on the ocean, access to all hotels if you stay at the Joia.
6
Ariel Rodriguez
Aug 21, 2025
·
Stayed 3 nights
Staff was generally excellent and place was very clean. Was definitely one of the smaller resorts I’ve been to so we were limited in activities and food options but our stay was shorter so not the biggest concern. Things were great until our second to last day when maintenance thought it would be a good idea to spray paint the room right next door to us with no notice while we were in our swim out pool and clouds of spray paint was coming right out at us even though they seen us out there before they even started. Made it worse is that we had one of those connecting room doors and fumes just poured into the room. Room was full of heavy paint fumes for rest of our stay. We asked for a room swap and was not accommodated even though there was plenty of vacancy. We had to stuff the bottom of the doors with wet towels and leave the balcony door open with the fans running to make it remotely tolerable but that meant sacrificing a/c. Needless to say last night was horrible! Super poor planning when we were leaving next day and that work couldve be done upon our check out. I also was not crazy about the constant harassment from the local drug dealers everytime I stepped on the beach. I can even respect the first solicitation but once I tell you no I expect to be left alone. I can understand that I’m in a different part of the world and maybe this is not a big dealover there but most resorts do a better job controlling the beach with that sort of stuff and this place didn’t even try.
Staff was generally excellent and place was very clean. Was definitely one of the smaller resorts I’ve been to so we were limited in activities and food options but our stay was shorter so not the biggest concern. Things were great until our second to last day when maintenance thought it would be a good idea to spray paint the room right next door to us with no notice while we were in our swim out pool and clouds of spray paint was coming right out at us even though they seen us out there before they even started. Made it worse is that we had one of those connecting room doors and fumes just poured into the room. Room was full of heavy paint fumes for rest of our stay. We asked for a room swap and was not accommodated even though there was plenty of vacancy. We had to stuff the bottom of the doors with wet towels and leave the balcony door open with the fans running to make it remotely tolerable but that meant sacrificing a/c. Needless to say last night was horrible! Super poor planning when we were leaving next day and that work couldve be done upon our check out. I also was not crazy about the constant harassment from the local drug dealers everytime I stepped on the beach. I can even respect the first solicitation but once I tell you no I expect to be left alone. I can understand that I’m in a different part of the world and maybe this is not a big dealover there but most resorts do a better job controlling the beach with that sort of stuff and this place didn’t even try.
8
Daniel Delgado
May 24, 2025
·
Stayed 7 nights
Good hotel, amazing beach. One of the best beaches I have seen. Staff is friendly, food is good, overall a good property
Good hotel, amazing beach. One of the best beaches I have seen. Staff is friendly, food is good, overall a good property
10
Michael George Forbes
Jul 21, 2025
·
Stayed 4 nights
The property is very visually appealing and clean. Even though JOIA itself was somewhat small “small” having access to the other two adjoining properties made up for that. Of the three, JOIA to us had the nicest beach as even though small it had way less of the plagued seaweed that is sweeping across the Caribbean. Staff were courteous and helpful. The Iberostar app needs a little work but overall it added a layer of convenience and organization to our stay. Events were listed clearly on app and throughout the properties. Last point is on the food. Overall, to us nothing was mind blowingly delicious but most everything was decent. Buffets had good selections and offered some traditional foods to Jamaica as well. Definitely would visit again sometime.
The property is very visually appealing and clean. Even though JOIA itself was somewhat small “small” having access to the other two adjoining properties made up for that. Of the three, JOIA to us had the nicest beach as even though small it had way less of the plagued seaweed that is sweeping across the Caribbean. Staff were courteous and helpful. The Iberostar app needs a little work but overall it added a layer of convenience and organization to our stay. Events were listed clearly on app and throughout the properties. Last point is on the food. Overall, to us nothing was mind blowingly delicious but most everything was decent. Buffets had good selections and offered some traditional foods to Jamaica as well. Definitely would visit again sometime.
10
LaToya
Jun 4, 2025
·
Stayed 3 nights
I chose this property due to the convenience of the beach. I wanted to be able to walk right to the beach and get in the water without swim shoes (beach is clean, no rocks and water is clear). I enjoyed this property as its adults only, but you have the option to use the other connected properties amenities which are family friendly. So, you get 3 resorts for 1. The staff is ok. Food is ok. Rooms are beautiful. Overall, I enjoyed my stay.
I chose this property due to the convenience of the beach. I wanted to be able to walk right to the beach and get in the water without swim shoes (beach is clean, no rocks and water is clear). I enjoyed this property as its adults only, but you have the option to use the other connected properties amenities which are family friendly. So, you get 3 resorts for 1. The staff is ok. Food is ok. Rooms are beautiful. Overall, I enjoyed my stay.
8
Michelle
Mar 14, 2023
·
Stayed 6 nights
The resort is beautiful, the staff are very friendly and helpful. The only things we did not like were the fact that right when you check in they want you to go on a tour and they try to talk you into buying some sort of timeshare into the hotel chain. You can’t enjoy the beach because marijuana dealers are all over the beach and they won’t stop bugging you they were even sitting on some of the lawn chairs the hotel had out there and swinging on the swing that was supposed to be for the guests. The food was not good. The only food we enjoyed was the breakfast buffet in the morning.
The resort is beautiful, the staff are very friendly and helpful. The only things we did not like were the fact that right when you check in they want you to go on a tour and they try to talk you into buying some sort of timeshare into the hotel chain. You can’t enjoy the beach because marijuana dealers are all over the beach and they won’t stop bugging you they were even sitting on some of the lawn chairs the hotel had out there and swinging on the swing that was supposed to be for the guests. The food was not good. The only food we enjoyed was the breakfast buffet in the morning.
10
Raghubir
Nov 10, 2024
·
Stayed 5 nights
Great property for adults. Nice bars and great eating choices within. Short walk to pool and beach. Clean and great staff.
Great property for adults. Nice bars and great eating choices within. Short walk to pool and beach. Clean and great staff.
10
Rhonda
Aug 25, 2025
·
Stayed 5 nights
Friendly helpful staff. Clean. Good food Close to airport
Friendly helpful staff. Clean. Good food Close to airport
10
Darrick
May 21, 2025
·
Stayed 3 nights
Nice location to the beach and good vibes
Nice location to the beach and good vibes
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AI-generated summary based on recent guest reviews
Dining
Food feedback is mixed: many praise the buffets and several restaurants, while others report inconsistent quality, long waits or first‑come seating, and items being unavailable.
Related guest reviews
10
Horace
Apr 27, 2025
·
Stayed 3 nights
The food, in particular, the breakfast was low standard, less than expected
The food, in particular, the breakfast was low standard, less than expected
10
Mary
Jul 27, 2025
·
Stayed 4 nights
If you are on the fence…book it now. This place is paradise and I never wanted to leave. Best vacation I had in a long time. Food is 5 star, staff are so pleasant and accommodating. Everywhere was spotless.
If you are on the fence…book it now. This place is paradise and I never wanted to leave. Best vacation I had in a long time. Food is 5 star, staff are so pleasant and accommodating. Everywhere was spotless.
8
Dylan
Aug 8, 2025
·
Stayed 6 nights
Loved the food and the hospitality from the staff was excellent. Room was great with excellent service from Butler and cleaning staff. Did not like the fact that Jamaican food restaurant evening dining options were not available Mon and Tues. Expected Jamaican food to be primary since we’re in Jamaica. Breakfast and lunch dining options were excellent with all my favorite Jamaican dishes.
Loved the food and the hospitality from the staff was excellent. Room was great with excellent service from Butler and cleaning staff. Did not like the fact that Jamaican food restaurant evening dining options were not available Mon and Tues. Expected Jamaican food to be primary since we’re in Jamaica. Breakfast and lunch dining options were excellent with all my favorite Jamaican dishes.
8
Shanti
Jul 28, 2025
·
Stayed 4 nights
Some foods request weren’t available. One day I never received my order poolside. They don’t tell you this until you receive the food. The beds were very comfortable. I did have to call twice throughout my stay to receive hand towels after they had service the room. Some of the staff for breakfast was rude. It took 40 minutes to receive room service. Dinner at Port Maria was a tragic. I asked the waitress for water and never received it, after mentioning it to her twice.
Some foods request weren’t available. One day I never received my order poolside. They don’t tell you this until you receive the food. The beds were very comfortable. I did have to call twice throughout my stay to receive hand towels after they had service the room. Some of the staff for breakfast was rude. It took 40 minutes to receive room service. Dinner at Port Maria was a tragic. I asked the waitress for water and never received it, after mentioning it to her twice.
6
Pavel
May 18, 2025
·
Stayed 7 nights
Waited to be seated at restaurant for an hour and after being seated found that almost half of the menu is not available.
Waited to be seated at restaurant for an hour and after being seated found that almost half of the menu is not available.
10
Thomas
Jan 5, 2024
·
Stayed 7 nights
We decided to spend New Years on an island and chose the Iberostar Grand at Rosehall from browing You Tube. It was an excellent choice. The breakfast, lunch and dinner buffets offered a rich variety of foods that made it hard to keep our diets as we found out when we returned home. The staff was friendly and extremely helpful. We met lots of interesting people with similar interests. Our room was spic and span. The grounds were inviting. The manager bent over backwards to help us when we had a small problem. I would recommend this hotel highly to anyone who wishes a carefree, delightful respite.
We decided to spend New Years on an island and chose the Iberostar Grand at Rosehall from browing You Tube. It was an excellent choice. The breakfast, lunch and dinner buffets offered a rich variety of foods that made it hard to keep our diets as we found out when we returned home. The staff was friendly and extremely helpful. We met lots of interesting people with similar interests. Our room was spic and span. The grounds were inviting. The manager bent over backwards to help us when we had a small problem. I would recommend this hotel highly to anyone who wishes a carefree, delightful respite.
10
Ryan
Oct 10, 2025
·
Stayed 5 nights
Overall the best all inclusive I’ve been to. By far the best food options and restaurants, A+, drinks were good as well. We went during their offseason and we think the entertainment wasn’t as great for that reason. Other reviews said the entertainment was excellent. The beds were very firm. My group of 6 all complained about the rock hard beds. Not to nit pick, but thats really the only real negative we encountered. This is a resort my group of 6 said we would all come back to.
Overall the best all inclusive I’ve been to. By far the best food options and restaurants, A+, drinks were good as well. We went during their offseason and we think the entertainment wasn’t as great for that reason. Other reviews said the entertainment was excellent. The beds were very firm. My group of 6 all complained about the rock hard beds. Not to nit pick, but thats really the only real negative we encountered. This is a resort my group of 6 said we would all come back to.
8
Maria
Oct 16, 2025
·
Stayed 10 nights
I would not consider this 5 star. Although the property is beautiful, clean, well maintained grounds and staff is amazing, the food needs work. Quality of the good is very inconsistent. Some days it's excellent, some days overcooked, and that goes for all restaurants and room service. Not a big fan of how the pressure you into meeting with their representatives to try to talk you into their Interstate membership (basically like a time share presentations). Our concierge guilted us into saying yes for accepting the presentation and was dishonest on the whole process which was supposed to take place, once we found out the truth on the presentation we backed out at the last minute. This really left a part of our overall experience disappointing.
I would not consider this 5 star. Although the property is beautiful, clean, well maintained grounds and staff is amazing, the food needs work. Quality of the good is very inconsistent. Some days it's excellent, some days overcooked, and that goes for all restaurants and room service. Not a big fan of how the pressure you into meeting with their representatives to try to talk you into their Interstate membership (basically like a time share presentations). Our concierge guilted us into saying yes for accepting the presentation and was dishonest on the whole process which was supposed to take place, once we found out the truth on the presentation we backed out at the last minute. This really left a part of our overall experience disappointing.
10
LAKEEISSA
Nov 16, 2025
·
Stayed 4 nights
So many wonderful things about this resort. Check-in was quick and seamless, we arrived before our check-in time, we were given wrist bands to enjoy the resort until our room was ready. They have a change room if you need it. Everything was clean and fresh. Activities were plentiful whenever you needed them. Staff was quick to help. Food was always stocked and you never had to wait for than a few minutes for anything, if you had to wait. The only disappointment was the specialty restaurants, you never knew if there was going to be a 2 hour wait or you could go in immediately. This made dinner plans difficult. Japanese food was good. French and Italian were not good (my opinion). Surf and Turf was just ok. The best bet is going to the buffet. Food is always stocked and tastes delicious! I would recommend his resort every single time. A winner for any vacation you plan.
So many wonderful things about this resort. Check-in was quick and seamless, we arrived before our check-in time, we were given wrist bands to enjoy the resort until our room was ready. They have a change room if you need it. Everything was clean and fresh. Activities were plentiful whenever you needed them. Staff was quick to help. Food was always stocked and you never had to wait for than a few minutes for anything, if you had to wait. The only disappointment was the specialty restaurants, you never knew if there was going to be a 2 hour wait or you could go in immediately. This made dinner plans difficult. Japanese food was good. French and Italian were not good (my opinion). Surf and Turf was just ok. The best bet is going to the buffet. Food is always stocked and tastes delicious! I would recommend his resort every single time. A winner for any vacation you plan.
10
Karen Elizabeth
Jul 20, 2025
·
Stayed 6 nights
Staff were great, especially Travis and Kadeen. Steakhouse was terrible but the other restaurants were good.
Staff were great, especially Travis and Kadeen. Steakhouse was terrible but the other restaurants were good.
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AI-generated summary based on recent guest reviews
10
Jerome
Jun 18, 2026
·
Stayed 3 nights
The entire resort was absolutely beautiful. It did have a slight smell and I’m sure it was from the hall carpet from hurricane. Best part about that is my last day there they were closing to remodel. My husband and I are waiting for the opening to book next year.
The entire resort was absolutely beautiful. It did have a slight smell and I’m sure it was from the hall carpet from hurricane. Best part about that is my last day there they were closing to remodel. My husband and I are waiting for the opening to book next year.
6
Joan
Jun 13, 2026
·
Stayed 2 nights
The hotel is great and was clean however the AC did not work the first night of our two night stay. The food choices at the buffet was also not great. We waited 2 hours at the Jamaican restaurant the first night and still left without dessert. Proper training of the restaurant staff is badly needed. Every one was just looking unhappy and like they did not want to be there.
The hotel is great and was clean however the AC did not work the first night of our two night stay. The food choices at the buffet was also not great. We waited 2 hours at the Jamaican restaurant the first night and still left without dessert. Proper training of the restaurant staff is badly needed. Every one was just looking unhappy and like they did not want to be there.
10
kevin M
Jun 9, 2026
·
Stayed 6 nights
Enjoyed our stay, very peaceful and relaxing time. Will definitely be returning.
Enjoyed our stay, very peaceful and relaxing time. Will definitely be returning.
10
Huy
Jun 4, 2026
·
Stayed 4 nights
Beautiful & clean resort. Friendly & courteous staff. Amazing ocean view room.
Beautiful & clean resort. Friendly & courteous staff. Amazing ocean view room.
10
Mecah
May 31, 2026
·
Stayed 2 nights
I had an amazing stay at this hotel! The property was beautiful, exceptionally clean, and well-maintained. The view was absolutely stunning and made the experience even more memorable. A special thank you to Devon, our butler, who was outstanding throughout our stay. He was attentive, professional, and went above and beyond to make sure everything was perfect. His exceptional service truly elevated our experience. The drinks were also fantastic, with great quality and variety. Overall, this was a wonderful stay, and I would highly recommend this hotel to anyone looking for a relaxing and luxurious getaway.
I had an amazing stay at this hotel! The property was beautiful, exceptionally clean, and well-maintained. The view was absolutely stunning and made the experience even more memorable. A special thank you to Devon, our butler, who was outstanding throughout our stay. He was attentive, professional, and went above and beyond to make sure everything was perfect. His exceptional service truly elevated our experience. The drinks were also fantastic, with great quality and variety. Overall, this was a wonderful stay, and I would highly recommend this hotel to anyone looking for a relaxing and luxurious getaway.
FAQs about JOIA Rose Hall by Iberostar - Adults Only All Inclusive Resort
Is parking available at the property?
Yes, free parking is available on-site.
Is breakfast offered at the hotel?
Yes, a breakfast buffet is offered.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may incur additional fees and should be requested in advance.
Are airport shuttle services available?
Yes, airport shuttle services are available. Guests can arrange transfers through the property.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of movement.
Where is the hotel located in relation to key attractions?
The hotel is located in Montego Bay, approximately 12 miles (19 km) from Sangster International Airport and close to attractions such as Rose Hall Great House (1.8 miles) and Cinnamon Hill Golf Course (2.4 miles).
Does the hotel have a swimming pool?
Yes, the hotel features multiple swimming pools, including an outdoor pool and a majestic infinity pool with ocean views. The pools are open year-round.
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Instant AI responses are based on hotel information
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Guests under 18 years old are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- The property is professionally cleaned.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Tour Desk
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Tennis Courts
Private beach
Garden
Beach (Nearby)
Scuba Diving
Pool Outdoor
Evening Entertainment
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Poolside Bar
Breakfast in the Room
Adults Only
Snack Bar/Deli
Parking
Parking
Airport shuttle
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi