Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7 AM to 10:30 AM for a fee, approximately USD 12 to 20 for adults and USD 10 to 15 for children.

Are pets allowed at the property?

Yes, pets are allowed in specific rooms only, with a surcharge of USD 25 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is available for a surcharge of USD 200 per person (one-way). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details should be confirmed with the property prior to arrival.

Where is the property located in relation to key landmarks?

The hotel is located near Lake Atitlán, within a 5-minute walk of the lake and La Galeria. It is approximately 0.3 miles from Azul Maya Archaeological Museum and Casa Cakchiquel Arts Center.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available, along with a hot tub and sauna. The pool is operational seasonally.

What are the policies for guests staying with children?

Children 10 years old and younger can stay for free when occupying the parent's or guardian's room using existing bedding, up to a maximum of two children.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of USD 25 per night, and advance request or confirmation is required. Cribs are not mentioned in the provided information.

Porta Hotel del Lago Resort in Panajachel

Average nightly price at Porta Hotel del Lago by month, last 12 months (USD)
Month	Average price
January	$128
February	$132
March	$147
April	$154
May	$131
June	$126
July	$131
August	$126
September	$124
October	$122
November	$131
December	$130

What guests think

At Porta Hotel del Lago, travelers praise the stunning lake-and-volcano views and walkable location, along with generally friendly service, while noting ongoing renovations, dated areas, and limited or noisy portable air conditioning that can leave some rooms uncomfortably warm.

Facilities include a pleasant pool and jacuzzi, though reservations are sometimes required, and renovations or dated elevators can cause daytime noise and minor disruptions. Most guests find the property and rooms clean, though a few mention bathroom odors or weak shower pressure. Breakfast gets frequent praise, while dinner and bar service range from average to pricey and occasionally inconsistent. Expect great views and convenience, with comforts that skew more basic than luxury.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pool and jacuzzi are appreciated, but bookings are often required and temperature or access can vary; ongoing renovations and dated elevators occasionally cause noise or closures. Secure parking and family activities are noted.

Related guest reviews

8

Jennifer

Mar 3, 2025

·

Stayed 1 night

This hotel has a lot to offer and it was a modern refuge for me. The main reasons I booked this hotel was the jacuzzi and laundry service. However you have to book time in the jacuzzi and it was difficult to track down the person responsible for booking ans he seemed overly busy and then it wasn’t very hot and ended up making my skin itch. The food and service were good in the restaurant. I ended up on the wrong elevator and had difficulty finding the lobby as several floors had lights off and there was limited signage pointing to the guest elevator or lobby. I loved my room and slept well and it’s a beautiful hotel. I also only received one drink ticket and Expedia said I would get two. Also there was no laundry service as advertised on Expedia which was a bit of a hassle for me. I don’t regret my night there but for the price I should have been overwhelmed with a quality experience and I wasn’t. I believ it also says there’s a spa but the spa is a few blocks away at a sister hotel. Now~that was one of the best massages I have ever received from Jessica. It completely exceeded my expectations and I left feeling renewed. I was able to do the booking over English text with what’s app and that made it very easy for me.

6

Edgar

May 18, 2025

·

Stayed 2 nights

At the time of our stay they were renovating a section of the hotel which caused a lot of noise throughout the day until late evenings , because of all the noise we really couldn’t just lay and relax in our until it was night time when they would finish up .

4

Oscar

Sep 21, 2024

·

Stayed 2 nights

Some areas are not available at all.

6

Jofred

Sep 2, 2024

·

Stayed 2 nights

The property has a beautiful view of the lake and the volcano. The staff were really friendly and easy to talk to. We got stuck in the elevator for about 5 minutes and they fixed the problem really quick and gave us a complementary drink on the house. However, we did not enjoy much of the hot tub the second night of our stay. Not sure what the issue was but we were told that they could not have the jets and the water coming from waterfall on at the same in order to save water but the previous night they did do that. Other than that everything was amazing and beautiful.

8

Jeannette

Mar 25, 2024

·

Stayed 3 nights

Hotel room was nice and clean with a great view. A/C in the room worked well. Pool and Jacquizi was great. Staff was friendly and helpful.

6

Rosa

Sep 16, 2024

·

Stayed 1 night

Lástima que tenían en mantenimiento la piscina

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10

Odena

Apr 28, 2025

·

Stayed 4 nights

The hotel and service was great. Everyone was very helpful. AC was loud but still good. However the pool lounge chairs need to be replaced. They all were kinda broken down and sagging down in the middle. It’s a nice pool area and would be a lot nicer with decent lounge chairs.

10

Mark

Jul 25, 2025

·

Stayed 2 nights

Beautiful view of Lake Atitlan Great location, breakfast was nice Hot tub was piped in natural mineral water (need to make a reservation to use)

4

Marius

Nov 22, 2024

·

Stayed 2 nights

Outdated hotel undergoing major work while still operating at full cost— and offering industrial earplugs to guests.

8

Anna K

Feb 27, 2024

·

Stayed 1 night

Everting was great the only thing Was the elevator was sooo slow And only fit 4 people We waited and waited Going up coming down

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Cleanliness

Generally clean rooms and well-kept grounds, with many guests praising maintenance. A few report bathroom odors, weak water pressure, or pool cleanliness issues.

Related guest reviews

10

Judy

Nov 18, 2025

·

Stayed 3 nights

Spacious room with beautiful views of the Lake and volcanoes. Wonderful staff. Clean.

8

Leslie

Oct 9, 2024

·

Stayed 1 night

Very nice hotel. Clean. The bathroom sink drain leak all over the floor when you used the bathroom sink and the toilet ran constantly. We didn't bother to notify the hotel because we were. only staying one night and didn't want to bother changing rooms. We did let them know during checkout.

10

Manuel

Jun 23, 2025

·

Stayed 3 nights

Very clean facility, great location, friendly staff.

4

Christian

Jan 6, 2026

·

Stayed 3 nights

I feel this hotel didnt hold up to its standard. It only has a portable ac The room smelled really bad, like a clogged shower drain. The smell didnt go away.

6

Ernst

May 24, 2025

·

Stayed 2 nights

Below expectation. Service staff not well trained. Shower horrible, low pressure, dprinkler too high up, no habdpiece for showering

10

Paola

Nov 8, 2025

·

Stayed 1 night

Very polite staff, great location and a clean room with modern facilities

8

Bonnie Po-Yu

Jun 23, 2025

·

Stayed 2 nights

nice view but the power of the shower water is too weak and I couldn't able to take a proper shower.

8

Julio

Jul 15, 2024

·

Stayed 2 nights

Good location. Good view of lake Atitlan . Friendly staff. Bathroom had a little bad smell .

8

Shakerri

Oct 17, 2025

·

Stayed 2 nights

Beautiful property and very clean rooms. Beautiful views from the balcony and restaurants within walking distance. There was construction when we we were there but we weren’t there during the day so it did not bother us. Attendants were amazing! To the point that they helped us contact a tour when our Spanish was lacking. The food at the restaurant leaves a lot to be desired so that was the only downside to the property.

6

Krishma

Nov 27, 2025

·

Stayed 3 nights

An average 3-star hotel. Good location. Good sized rooms and the bathroom was modern. There was no air conditioning in the room we were in. Pool and jacuzzi were dirty unfortunately.

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Rooms

Rooms are generally spacious with balconies and outstanding lake views, but many are dated and lack central AC, relying on portable units that can be loud or ineffective. Some mention hard beds, limited in-room amenities (no fridge/safe), and occasional noise.

Related guest reviews

10

Judy

Nov 18, 2025

·

Stayed 3 nights

Spacious room with beautiful views of the Lake and volcanoes. Wonderful staff. Clean.

8

Donald

Feb 27, 2025

·

Stayed 3 nights

The noise from people on their decks really carries.

6

Joana

May 7, 2025

·

Stayed 3 nights

Pros: The staff were extremely friendly, which still made the stay pleasant. The location is also great to walk around and explore the shops & grab meals (along with having the convenience of meals at the hotel). Cons: The jacuzzi wasn’t hot & the room was extremely hot & humid. We had to sleep with the deck door open and still we were hot. Also, there was no fridge in the room. Unfortunately, for the price this hotel wasn’t worth it.

8

María del Socorro

Jun 19, 2025

·

Stayed 1 night

La vista al lago es muy bella. Los cuartos muy pequeños y con escaso mobiliario para guardar equipaje.

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8

Jeannette

Mar 25, 2024

·

Stayed 3 nights

Hotel room was nice and clean with a great view. A/C in the room worked well. Pool and Jacquizi was great. Staff was friendly and helpful.

10

Anthony

Feb 24, 2024

·

Stayed 2 nights

My dissatisfaction with the property stemmed from an incident early at 5AM on a Saturday, where neighbors loudly conversed and laughed on the roof, akin to a never-ending party. Their noise level was such that it disrupted our sleep. In retrospect, we should have voiced our complaints during the disturbance, but our frustration prevented us. It is imperative that the hotel enforces noise regulations and emphasizes the importance of quiet hours to ensure guests' comfort.

6

Emily

Mar 8, 2025

·

Stayed 1 night

Front desk staff and restaurant staff are excellent! Location was good and the hotel has 24/7 security. The actual hotel room lacks the amenities you would expect for a 4 star hotel. No central AC, no fridge or minibar, no safe, limited toiletries.

8

Jackie

Jul 27, 2025

·

Stayed 2 nights

Rooms have no AC its a portable one. Bed are super hard Its also very old looking

10

Jose

May 8, 2024

·

Stayed 2 nights

El hotel está frente al lago de Atitlán. Aunque todas las habitaciones dan frente al lago, no todas tienen vista directa. La planta baja y el primer piso no tienen vista. Hay palmeras, plantas y una terraza que obstaculiza la vista al lago. Solo 3ro, 4to y 5to piso tienen vistas sin obstáculos

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10

Rodrigo

Mar 9, 2024

·

Stayed 1 night

The best thing about the hotel is the view and its proximity to the downtown area and boulevard. The beds were okay, but the air conditioning they have is insufficient since it's portable

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Service

Service is frequently described as friendly and helpful, with many positive interactions. Some guests report inconsistent front-desk or restaurant service and strict policies (wristbands, outside drinks, VIP perks) with limited flexibility.

Related guest reviews

10

Edwin

Jun 4, 2025

·

Stayed 1 night

The view of the lake and mountains was amazing. The staff was very attentive and the food was exceptional. We thoroughly enjoyed our stay and would highly recommend Porta Hotel del Lago.

10

Ana Veronica

May 13, 2025

·

Stayed 3 nights

Convenient. Clean. The staff was very helpful and friendly.

8

Gerald

Apr 16, 2025

·

Stayed 2 nights

Good property, felt safe staying here and was convenient to the boardwalk and to the town. Beautiful views if you have a clear day of the volcanos and nice balconies. We didn't have time to enjoy the pool but it looked very relaxing. Room amenities could be improved no A/C and no safe in the room. The staff were helpful, but the VIP amenity said that you could get any 2 drinks for your stay, all I wanted was coffee and they made a big deal about this stating it was for alcoholic beverages/soda.. which are more expensive than coffee anyway! After a lot of back and forth they finally gave me my coffee.

8

MITRA

Jan 15, 2024

·

Stayed 5 nights

We loved our Head Concierge ABBY. All the staff was good. Only problem was our challenge communicating with everyone except Abby, because very few people know ANY English.

4

Shan

Dec 28, 2025

·

Stayed 2 nights

Staff and poor water drainage in shower. Staff would not give the free beverages I was eligible for. No compensation in any way. Will never stay here again not recommend to my friends

6

Jeffrey

May 12, 2024

·

Stayed 2 nights

Hotel was nice, but after coming back from a nice dinner with friends. The hotel staff wanted to search out bags for no reason. They said it was due to drinks that we could've bought back onto the property, which was not allowed and we were fully aware. This was one of the rules they informed us during check-in. If you want to stay at a hotel that searches your bag every time you come back to your room. This is the hotel for you...

6

josie

May 1, 2025

·

Stayed 4 nights

Place was clean … our room was very well maintained … very poor bar service and selection…no one on sight w bar experience. Restaurant food avg. and staff good .. front desk staff and guest service staff were not accommodating and really seemed like we were all more of a bother than a hotel guest. No pool service … had to go into bar and or restaurant to get food or drinks.

10

Cristian

Oct 6, 2025

·

Stayed 2 nights

Excellent staff.

10

Maria del

Nov 19, 2025

·

Stayed 3 nights

The staff and breakfast is amazing! Great location

4

John

Aug 14, 2023

·

Stayed 2 nights

From the pictures and the outside, this seems like a great place. That appearance is only skin deep. There are many restrictions and some services that should have been offered that weren’t. For one, coffee is not available until after 8am and often there are no cups available. The “travel agency” in the rear of reception is overpriced. Go to the streets and find more options at better prices. Even if you book an excursion with the hotel, they won’t hold your luggage past 3pm- not even for an additional fee- if your tour is the day of your check out. The pool was nice but the bar and restaurant close very early. The drinks are weak. I suggest leaving the area and going up Santander because you’ll find much more authentic and stronger and economical options. I also want to point out that this “resort,” which is not at all inclusive, requires a wrist band. There’s no need. We walked into the property at 10pm and no one even checked. The only time we needed it was for the “free watered down drink” you may get upon check in. I would not stay here again. There are many other options that are much better.

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Location

Highly convenient, right by the lake and public docks, and walkable to shops and restaurants in Panajachel. Many guests also felt safe on-site.

Related guest reviews

8

Sofia

Jan 4, 2024

·

Stayed 3 nights

Its the nicest hotel around the area, great location and amazing view.

10

Michele

Dec 30, 2023

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Stayed 3 nights

The location of the hotel is ideal. Close to the docks and shopping. The service was excellent. Breakfast buffet delicious.

10

Robert

Nov 29, 2023

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Stayed 2 nights

Great views from the room. Lots of vendors and restaurants up and down the streets. Great location to the ferry for visits to all the Villages surrounding Lake Atitlan. Great place to stay.

10

Joseph

Nov 26, 2025

·

Stayed 3 nights

The location, it is so close to the lake and everything is walkable.

10

Lance

Apr 30, 2024

·

Stayed 2 nights

Nice hotel in a great location!

10

Manuel

Jun 23, 2025

·

Stayed 3 nights

Very clean facility, great location, friendly staff.

10

Erwin

Jun 19, 2023

·

Stayed 4 nights

Good location with excellent view.

10

Marilu

Mar 16, 2024

·

Stayed 2 nights

Great hotel with beautiful views! Great location.

10

Ernesto

Mar 5, 2025

·

Stayed 2 nights

Hotel in a great location, walking distance to the pier, as well as shops and restaurants

10

Saqib

Oct 15, 2023

·

Stayed 3 nights

We had a great stay here during the rainy season. Beautiful views. Great pool and friendly accommodating staff. Good waterfront access and also very walkable to the main street with shops and restaurants. Would definitely recommend staying here.

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Dining

Breakfast is frequently praised, and some guests enjoyed the restaurant and drinks. Dinner quality/pricing and bar service are described as average or inconsistent by several reviewers.

Related guest reviews

10

Melanie

Jul 23, 2025

·

Stayed 2 nights

Such a lovely hotel. The food is splendid, and so are the drinks. So clean and spacious.

10

Luis

Mar 17, 2024

·

Stayed 1 night

I like that they have a really good food inside including the buffet.

8

anuradha

Apr 10, 2025

·

Stayed 1 night

Nice location. Spacious clean rooms. Facility is very clean. Pool. Very close to the center and water front and safe. Dinner however was not good. Restaurant good and clean but food not up to par .

10

LAURENT

Feb 21, 2026

·

Stayed 2 nights

Chambre grande bien équipée avec vue magnifique sur le lac ( nous avions demandé lors de la réservation un étage élevé au 5eme : vœu exaucé!). Hotel moderne situé à 2 pas des lanchas publiques pour gagner les différents villages autour du lac. Très belle piscine agréable ,parking sécurisé , belles parties commune, propreté parfaite. Petit déjeuner buffet parfait. Dîner de qualité

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8

Astri

Dec 26, 2023

·

Stayed 1 night

Employees are very kind and the food is great! However, the restaurant staff contradicts each other and price differently. Three times a new waiter came to take my order (busy restaurant) and charged the same meal differently. Need better communication!

8

Brooke

Apr 19, 2025

·

Stayed 3 nights

Amazing views of Lake Atlitan. The hotel wad nice inside but the room could get a little warm even with the portable air conditioning. The room was clean and comfortable enough. Hotel serving staff had good points and bad points. Some wait staff around the pool would forget to bring orders. The front desk is not at all accommodating. Food in the hotel restaurant was decent most nights but was very expensive for the buffets. The last night, the hotel threw a lovely event with kids entertainment and free drinks.

10

Naomi

Dec 29, 2023

·

Stayed 2 nights

Stunning property. Every room has a gorgeous lake and volcano view. The staff were helpful and friendly, the restaurant was fantastic and even had live music. The pool and exercise room were a bonus. Do yourself a favor and stay here during your visit to the lake. You won't regret it!

10

Maria del

Nov 19, 2025

·

Stayed 3 nights

The staff and breakfast is amazing! Great location

10

Colby

Aug 13, 2025

·

Stayed 4 nights

Porta Del Lago was awesome and accommodating staff, and they had some amazing food!

8

Shakerri

Oct 17, 2025

·

Stayed 2 nights

Beautiful property and very clean rooms. Beautiful views from the balcony and restaurants within walking distance. There was construction when we we were there but we weren’t there during the day so it did not bother us. Attendants were amazing! To the point that they helped us contact a tour when our Spanish was lacking. The food at the restaurant leaves a lot to be desired so that was the only downside to the property.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $143	5 $152	6 $171	7
8 $293	9	10 $272	11 $150	12 $142	13 $158	14
15 $139	16 $148	17	18	19 $157	20	21
22	23 $177	24 $155	25 $146	26	27 $163	28 $174
29 $150	30 $182

Su	Mo	Tu	We	Th	Fr	Sa
		1 $147	2 $124	3 $157	4 $166	5 $173
6 $153	7 $146	8 $142	9 $143	10 $149	11 $164	12 $184
13 $150	14	15 $144	16 $141	17 $151	18	19 $179
20 $146	21 $145	22 $147	23 $140	24 $215	25 $225	26 $180
27	28	29	30	31

Porta Hotel del Lago

Prices for Porta Hotel del Lago

Monthly average prices

About this property

Location

Room options

Lake View Room

Garden Room

Lake View Deluxe Room

Lake View Premium Room

Room Second Floor

Guest reviews of Porta Hotel del Lago

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Porta Hotel del Lago

Considering this hotel for your Panajachel trip?

Prices for upcoming dates

Business details