easyHotel London Luton

This my 2nd time staying here, because it’s budget friendly, very cost efficient. Their WiFi barely works.

The hotel on its own is situated in the city like environment,with lots of amenities, close to the station, restaurants nearby and Mall. The staff were absolutely helpful throughout my stay.and will recommend it for anyone and will come back. Only cons was, if you like hotels with breakfast in the morning, you won't be able to get that. But they have coffee machine and snacks dispenser which is good.

Good value and very convenient. The coffee machine ran out of coffee. The reception staff were very helpful.

Worst hotel I've ever been to. We booked a room at the Citi Hotel Luton as we had an early flight and I wrongly assumed that we'd give it a try for the price. Well, dont do the same mistake and pay a bit more for a decent hotel and a real night sleep. This hotel is not even half decent for the price. Sickening smell in all corridors, elevator not working, window not opening in the room, dodgy customers, and the area is honestly disgusting. We requested a quiet room knowing we had to wake up at 3:30am and were given a room overlooking the street right above the hotel entrance. As we're not local i had no clue there would be people talking loudly, shouting, throwing bottles on the ground and skateboarding until at least 1am. We could also hear the other customers walking in the corridors, and spraking in their room as if they were in ours as the walls clearly are not proper walls. The bathroom was smelly and smaller than a cubicle, one could easily sit on the toilets and shower at the same time. No bath mat, no shelf and nowhere to put your belongings if notbfir 4 hooks and a tiny 30cm x 30cm table. Never again, this is like a youth hostel.

I only needed a bed and hot shower so never too fussy. The bedroom, 2nd floor was fine, large TV, clean linen apart from no means to adjust the temperature. The cubicle/pod shower was not so good. Hot water took forever in shower terms to get hot with the flow of someone suffering prostrate issues. To park, (I used Bute Street p&d) one must pay once during the day, return and pay again at 18:00 to cover the night. The cost was reasonable.

The hotel itself was OK. The staff were very nice and helpful. However, the air-conditioning they controlled so I was pretty hot the whole time I was there which was there seven nights and i had to ask them a couple times turned the air down so I could cool down so I think they set it what they think instead of what the client thinks so that was my only complaint about that hotel with the air conditioning.

Air conditioned, quiet, everything worked but odd that no kettle available which would have been good, there was a good value tea and coffee machine

Wheelchair accessible room is as far from entry as possible, through 3 push/pull doors. Including emergency exit plan Wheelchair access at entrance involves doorbell (that didn’t work) to get staff to bring out plastic ramp. Staff had no training of how to use ramp which made entrance difficult

Generally speaking "you get what you pay for" applies extremely well to this particular lodging. The cleanliness is acceptable however the building is old and poorly ventilated so the rooms are quite damp and stuffy. If you require internet for your stay that is reliable, look elsewhere.

No kettle in the room

Done the job very clean and tidy room

The room was far to small and dirty.

The room and the duvet smelled to cigarettes. The shower was very very weak, very hard to use.

Like the price but now found cheaper hotel thats got more perks and hopefully is clean as there was man juice in the shower so didnt use it and smells like the drains are blocked so smells of human soils Also cant open windows and room temp cant change. Then the banging of doors kept me up and was next to cleaners room so got woken early aswell with her smashing doors. First night there was fire alrms going off instead of turning off the alarms the host argued with the room that was smoking while the alarms went off for about 5 mins in the entire place Not to do with hotel but was also involed in a stabbing outside on night 1

Very dirty, hairs in the bathroom, dirty bedding, very loud music until 3am! We considers sleeping in our car it was so bad! Room far too hot no window and it was like being in a box! The hotel had awful smells, mainly what appeared to be drugs!

My room was worth Half the price i paid for it. Tv broken, water in the tap splurging out and wettted my clothes every time I opened the tap. "Window" was a 5 inces small opening in the wall, overall no aired, smelly room and building.

Quite a lot of light from the hotels outside lights getting into the room as the blind doesn’t fit the window. However a sleep mask sorts that out. The bed is comfortable and lovely pillows. Spotlessly clean. Good Tv with good reception same with mobile reception. Loved the bathroom and Dove toiletries are a great touch. Found the area quiet after around 10 and plenty of restaurants and cinema all within a few mins walk. For the price. I’ve not stayed in a better hotel. Happy to keep using it.

Clean, friendly, got an upgraded room, it is very basic but felt secure enough. It was generally what I expected.

Really nice place to stay for 2 nights and definitely a bargain! Staff were friendly and the rooms were very clean. Location is spot on too!

Room was clean but had a small of stale smoke - the whole hotel had a very odd smell of too much air freshener to cloak a musty smell. The shower and toilet room is very snug and like a capsule and floor boards throughout the hotel and room are very creaky. For the money it's passable as was just a place to crash for the night after going out in St Albans for drinks but I wouldn;t ever book again. The staff were very polite though for check in - it's just a very cheap hotel.

The true test of a hotel is how they deal with a problem. I had a problem in my room and it was resolved quickly. I have stayed here several times while working in Luton and I like the double bed, decent sized TV, the wet room style bathrooms and the Dove toiletries. Staff are always welcoming. It’s really well placed for restaurants and entertainment. The area is quieter than you think.

Tiny rooms, fine for a one night stay, similar to a hostel, but better in that you get your own bathroom and bed. Bathroom floor quite sticky and shower curtain had that musty mildew smell. Should probably have a constant ventilation van since there is no window. Good location for train station, and will be better once the improvements are done. About as basic as it gets.

We had a very tiny windowless room. Bed was not very comfortable. If you have a car must park at the mall. £8.80 for the night.

Perfect for a good night before heading to the airport. Ask for a room that is not above the bar downstairs as it stays open late with music.

Woeful stay. Room hotter than the sun with no means to turn anything down or open a window in a window room. Walls to the hallway were paper thin and random noises coming from all areas all night. Mattresses solid as rock with a bed frame of literally wooden blocks which sounds like a ship whenever you turned. Luckily stayed for 5 hours only before a flight, will never use again.

There is no A/C in the rooms and you cannot open a window. The rooms are small. Bring a fan.

Clean, friendly. Creaky floors, slamming fire doors, no blackout windows.

It was ok and the only gripe was the noise outside in the evening. It kept us awake for most of the evening.

The hotel was not very easy to find and park near as is in a pedestrian area, which would have been helpful to know in advance. Service at front desk was friendly and efficient, room was clean and bed was very comfy, if small for a double. Tiny rooms with "windows" that don't open onto walls of next building, so not really worth paying extra for! Just the bed in the room, a tiny stool next to bed, and a little bathroom "pod" with sink, shower and toilet. What you need if just for a one night stopover, but wouldn't want to spend any day time there. A bit shabby but clean, lights switches in room didn't work so had to be all on or all off via the door card in the slot, and quite noisy from other rooms and outside, but did the job for a cheap place to sleep. Wouldn't have wanted to share it with anyone else!

Decent size room and the Dove wash in the bathroom was a nice touch. I had one of the rooms overlooking the street. Would recommend an eye mask for total blackout. Bed was comfortable good mobile signal decent TV. Will stay again without a second thought.

The true test of a hotel is how they deal with a problem. I had a problem in my room and it was resolved quickly. I have stayed here several times while working in Luton and I like the double bed, decent sized TV, the wet room style bathrooms and the Dove toiletries. Staff are always welcoming. It’s really well placed for restaurants and entertainment. The area is quieter than you think.

The outstanding feature of my stay was the night manager who went above and beyond to make sure my stay was perfect. He even moved my room for me. The hotel rooms and bathrooms are very compact so do read the descriptions carefully. This is a budget hotel and is adequate for a couple of nights stay and very well priced for a city centre location. Irons, hairdryers etc are available upon request from 24 hour reception and hot and cold drinks machine in reception. I would come back if I was looking for a well priced city centre stay. Thanks again to the night manager (whose name I’ve forgotten) he was adorable

Walls dirty. Bed hard. Cant sleep as u can hear everything from the people above and hall way. Check in we was left for 15-20mins as the guy on the desk was not present.

The room and location were fantastic for the value and the night shift receptionist was wonderful. It was checking in that was the real issue. The gentleman working was incredibly rude. He was on his phone on a personal call and did not want to be bothered. I asked about the airport not knowing the size and city and how early I needed to book a taxi for an international flight. He kept saying one hour is fine. I would have missed my flight. I then asked about booking a taxi for it ahead because I came in late and wanted it taken care of so I could sleep until I needed to come down to get my flight and all he could say is just come down before you need to leave and my colleague will call them for you. I told him I would like to book ahead and he said you can't and would pick his cell phone back up and return to his call. He was way more interested in his call than the customer. I kept asking him to help me and he insisted booking ahead of time was not possible. No where in the world is this the case especially not Luton, UK! When I would push him he would just insist it that his colleague coming in later could help me. I wanted to be asleep getting rest later which is WHY I BOOKED A HOTEL ROOM!!!!!!! It ruined my night and I was exhausted traveling so when I got to my next destination and city I had to take a nap instead of enjoy the city. I am furious I chose this place because of this reason.

The cleaners and receptionists are always quite rude and intrusive

The receptionist is not very helpful and very rude

Really nice place to stay for 2 nights and definitely a bargain! Staff were friendly and the rooms were very clean. Location is spot on too!

We loved our stay here. We would like to say Thank You to Zabair who was so friendly and helpful. He attended us very well. Excellent service, very professional. Thank you!

Staff very helpful, easy fast check-in. Taxi booked for me. Room warm good TV. Comfortable bed. Good sleep. Only downside shower water wasn't hot. Still showered but in cold water. Light dimmer didn't work. Easy problems to sort in future.

Don’t let you have guests which is bizarre

The true test of a hotel is how they deal with a problem. I had a problem in my room and it was resolved quickly. I have stayed here several times while working in Luton and I like the double bed, decent sized TV, the wet room style bathrooms and the Dove toiletries. Staff are always welcoming. It’s really well placed for restaurants and entertainment. The area is quieter than you think.

Good for what you pay. Perfect for an overnight before a flight. I would do it again. However Luton freak me out, never been so scared walking the streets.

Good value for money if catching an early flight from Luton.

The staff was very kind and helpful, the location was easy to find, with the Luton point and markets near to it. The neighbourhood was kind of noist at night, but there was no feeling of unsafety even that and we arrived after 10:00 pm

Perfect location and price for a night before an early flight - Luton train station is just around the corner with a direct link to the airport. The hotel is clean and basic, windowless rooms do their job but the walls are thin and the hotel is noisy with people coming in and out.

excellent location

close to train staion perfect for me as as didnt walk around luton carrying bags the receptionist very helpful and friendly and approachable will definitely book again next time i need stay in luton only downside i can think of for for rooms arent that big so space could become a promblem for longer stays there is storage under bed but wasnt a promblem on my viat

Good location

Everything was ok. Location was good as it’s very close to the train station.

Location is accessible to public transport and shopping mall

The true test of a hotel is how they deal with a problem. I had a problem in my room and it was resolved quickly. I have stayed here several times while working in Luton and I like the double bed, decent sized TV, the wet room style bathrooms and the Dove toiletries. Staff are always welcoming. It’s really well placed for restaurants and entertainment. The area is quieter than you think.

Perfect Luton location - two minute walk from train/bus station, two mins in all directions is numerous restaurants/cafes, mall/ships, post office, park, etc. Desk staff is very helpful. Efficient and friendly. Rooms were clean, the most important part! Good shelf space in the bathroom. However, one of the rooms had no bedside table or storage at all, but two hooks on the wall. The other room had no hooks but a small bedside table and one small storage hold built under the bed. It's all fine for the price but it seems like the cost of a single night in each room would pay for simple upgrades that would make all the difference. A shelf above the bed, hooks along the wall, bedside table. That's it! 🤗 Also, the lobby door has a key scan so only residents should enter the room area off reception, but it doesn't work. The area seems perfectly safe, do it's not the end of the world, but it should be fixed.

The hotel on its own is situated in the city like environment,with lots of amenities, close to the station, restaurants nearby and Mall. The staff were absolutely helpful throughout my stay.and will recommend it for anyone and will come back. Only cons was, if you like hotels with breakfast in the morning, you won't be able to get that. But they have coffee machine and snacks dispenser which is good.

For me I like that's it's clean and good loction next transportion and mall,, it's just one night stop for me

The outstanding feature of my stay was the night manager who went above and beyond to make sure my stay was perfect. He even moved my room for me. The hotel rooms and bathrooms are very compact so do read the descriptions carefully. This is a budget hotel and is adequate for a couple of nights stay and very well priced for a city centre location. Irons, hairdryers etc are available upon request from 24 hour reception and hot and cold drinks machine in reception. I would come back if I was looking for a well priced city centre stay. Thanks again to the night manager (whose name I’ve forgotten) he was adorable

Good value and very convenient. The coffee machine ran out of coffee. The reception staff were very helpful.

The location of the hotel was great right near traiin station the room was too warm it need fan in room as there no window.the tea coffee very expensive if you staying few days but part from that was ok

Air conditioned, quiet, everything worked but odd that no kettle available which would have been good, there was a good value tea and coffee machine

The only good thing about this property it was close the transportation, shopping. But Far away from London center. No room service, too old, A/c wasn't working good. The room is toooo small, the window doesn't open, they said for safety, what! We didn't rent a castle, for the location and structure the room is very expensive

Quite a lot of light from the hotels outside lights getting into the room as the blind doesn’t fit the window. However a sleep mask sorts that out. The bed is comfortable and lovely pillows. Spotlessly clean. Good Tv with good reception same with mobile reception. Loved the bathroom and Dove toiletries are a great touch. Found the area quiet after around 10 and plenty of restaurants and cinema all within a few mins walk. For the price. I’ve not stayed in a better hotel. Happy to keep using it.