Name: Hotel Indigo Asheville Downtown by IHG
Address: 151 Haywood Street, Downtown Asheville, Asheville, North Carolina, United States of America, Asheville, Buncombe County, US
Price range: $83–$660 per night
Rating: 8.83

What guests think

Hotel Indigo Asheville Downtown by IHG draws praise for its walkable downtown location, friendly staff, and spacious rooms with large showers and mountain views, though recurring feedback notes highway noise, valet-only parking fees, and occasionally limited on-site dining.

Some guests report housekeeping inconsistencies and periods of renovation that reduced services. Rooms are generally modern and comfortable, with some mentions of worn furnishings, hard mattresses or temperamental AC. Overall, expect a comfortable, centrally located stay best suited to travelers who value walkability over absolute quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Valet-only parking is common and often considered expensive. A small bar/cafe and a gym are mentioned, with limited or no dinner service at times and occasional renovation-related disruptions.

Related guest reviews

10

Jessica

Jul 3, 2025

·

Stayed 2 nights

The hotel was very clean and well-appointed from lobby to guestroom, with exceptionally friendly staff. The dinner menu was limited on account of the impacts of Hurricane Helene on staffing, but other than that you'd never know a disaster had impacted them. Breakfast was fast, friendly, and delicious. It was a great location for getting to Biltmore (8 min drive), and a five minute walk to small store shopping and restaurants. Valet parking was mandatory, yet convenient, friendly, fast, and honest. They even pulled my car up the night before so I could leave before their 6am opening time. I would absolutely stay here again, and recommend it to friends. It was also adjacent to the highway, making it easy to find after a long drive in. There was no highway noise in the lobby or my 6th floor room. The bathroom was so clean, with a gorgeous walk-in shower with dual head sprayers--the type that makes you think about renovating your own bathroom! Thank you all; it was a great stay!

10

V. Shanita

Jun 27, 2025

·

Stayed 2 nights

Everyone was polite and respectful. Hotel has valet parking

10

Yiming

Jun 25, 2025

·

Stayed 2 nights

Situated right by the freeway, but you could walk to downtown. I forgot which floor I was at, all I remember is from the window I could see the mountains surrounding Asheville and beautiful sunsets. Parking is also had to go through valet.

10

David

Jun 6, 2025

·

Stayed 2 nights

Nice rooms and work out facilities. Rooms have huge showers and ours had nice large windows as well. Very walkable to downtown Asheville. Don't mind the valet parking but it was very expensive. I think the site showed $30 per night but we were charged $40 per night.

6

Craig

Jun 5, 2025

·

Stayed 1 night

I was disappointing at the parking situation. I was told that there was self parking but when I got there they demanded I use the valet service charging $30 a day. Also prices for breakfast in the elevator was different from the prices at the Café.

10

Leposava

Jun 2, 2025

·

Stayed 1 night

This is a wonderful property all around. Just prepare for valet parking. It’s super helpful and easy

6

Lisa

Apr 4, 2025

·

Stayed 2 nights

The hotel is nice. As much as it costs to stay there, I wished they offered free coffee during the day/evening hours and free parking!! Parking or lack of parking is ridiculous. I had to pay for Valet parking daily and didn't even use my vehicle during my entire stay there.

8

Tonya

Feb 24, 2025

·

Valet Parking was not listed on the hotel information sheet where the pet fee is listed, you have to go to an embedded informational page on parking and transportation. The booking site listed parking "on-site" which did not list a fee. The 3 other guests that also checked in during my time in the lobby did not know of the added fee so this is so misleading and I will be visiting again and will not stay at your establishment because of the added parking fee. I paid for the breakfast and our Saturday morning service was so slow, a waiter came to our table 3 times to ask if we have ever been served. We waited about 15plus minutes just to get a menu. The waitress brought our juice and RAN back to the bar to get straws and could not multiple task and think about what was needed for a drink. We did give them another chance on Sunday and sat waiting for menus that we decided we could not go through that wait again and left to purchase another meal while on the road.

10

Uta

Dec 18, 2024

·

Stayed 1 night

Don't pass up this hotel! Even though it's not in the heart of downtown, it's close enough to walk everywhere. The rooms are spacious and clean. The bed is very comfortable. Some small things need attention though - the in-room coffee is the worst I've ever had. The towels are the opposite of soft and fluffy. The gym hasn't been re-stocked for towels or wipes in likely forever. If you just need a nice hotel with a great room, this is the hotel for you.

8

Sharon

Sep 12, 2024

·

Stayed 4 nights

Would have been nice to have a restaurant in the evenings not just breakfast. Also, seemed very short staffed.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is mixed. Many guests found rooms very clean, but multiple reviews cite dusty or stained furnishings, leftover trash, missed housekeeping, and one serious incident involving a blood-stained mattress.

Related guest reviews

4

Trish

Sep 30, 2025

·

Stayed 1 night

The location of the hotel is great, right in the midst of downtown Asheville and walkable to any restaurant, shop, or venue in the area. The staff were polite. The room, at first glance, was very nice. However, when it was time to go to sleep, I did a cursory check to the mattress (for bugs, cleanliness, etc) and realized that the mattress had a two-foot-long blood stain on the side and at the bottom (I wish I were joking). The mattress protector was also blood-stained. I was horrified, honestly. I asked to be moved to another room, which we were (we were moved from the 8th floor to the 2nd floor). After that, I wasn't comfortable, though, and I wasn't able to sleep. The staff were kind and moved us to a new room, but were very nonchalant about the whole thing. I mean, the manager had to have known that this mattress was covered in blood at one point (how could you miss that when cleaning, ya know?) and decided it was fine to let other folks stay in that room. It's not just deeply uncomfortable; it's a health and safety concern and they clearly didn't care.

10

Jorge

Apr 21, 2025

·

Stayed 1 night

The room was very nice,the only thing we didn’t like is that can be cleaner we found lost of dust accumulated on the tvs Olson there was a stain in the couch that looks like blood

8

Mazie

Nov 17, 2024

·

Stayed 2 nights

Rooms facing the highway are definitely louder. Staff and dining are great. Room and bathroom are nice and clean.

6

Melissa

Nov 16, 2024

·

Stayed 2 nights

There were not many guests since they just reopened, but one would think that the staff would have had this place cleaned to perfection. Not so much... Very duty, yet the staff complained that they had to work?

2

Liz

Aug 17, 2024

·

Stayed 3 nights

Never cleaned the room. Dirty towels in room upon arrrival. No towels given No sheets

8

Lisa

Apr 25, 2024

·

Stayed 4 nights

Would have been nice to know at time of booking that the hotel was in the middle of renovation; dusty, only two elevators and one was being used for the renovations, our room had dust inside, tv very small, bathroom is too dark for makeup. The staff however was very friendly and made great suggestions for places to visit, eat and shop.

4

Collin

Nov 22, 2023

·

Stayed 4 nights

The hotel is nice but over priced for what you received. Not to mention the was food from the previous guest. It was brought up and they offered nothing in return. You can not have cleanliness posting all over the hotel… Then have dirty rooms!

6

Katie

Sep 18, 2023

·

Stayed 1 night

This hotel looks really great online, in reality it’s not so much. We showed up early, hoping to check in(but if not it was fine). We asked if we could possibly check in and Michael at the desk acted like we had 3 heads. He was very put off by having to do his job basically. No one ever said welcome, enjoy your stay Etc. Secondly, the window to our room was tiny and faced the road. Don’t expect much of a view. Last the room wasn’t very clean. Hair and dirt in the corners, moldly bathroom ceiling and stained, dirty chair and ottoman. I wouldn’t come back here, it was a waste of money.

8

Tessa

Aug 6, 2023

·

Stayed 1 night

The location was great to be able to walk around downtown. The hotel seemed slightly old and not as clean as I would have expected for the price. The shower still had toothpaste from a previous guest and hair on drain.

8

Branham

Feb 27, 2023

·

Stayed 2 nights

The property is nice but our room was not clean. There were rose petals on the floor, in the shower and bath tub. The floor had obviously not been swept.

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Rooms

Rooms are spacious and modern with large walk-in showers, soaking tubs in some units, and mountain views from higher floors. Common drawbacks include traffic noise on highway-facing sides, occasional maintenance or HVAC issues, and firm beds or missing amenities like microwaves.

Related guest reviews

10

Mike

Aug 30, 2025

·

Stayed 2 nights

The balcony room has amazing views. The King suite 1 BR room had a fireplace, wet bar, and a large balcony looking at the mountains.

10

Anette

Jul 20, 2025

·

Stayed 1 night

Big fresh rooms with a huge shower

8

Steve

Jul 13, 2025

·

Stayed 1 night

This place is convenient and nice. Our room was large and comfortable, but we reserved a room with a king-sized bed and got a queen-size instead. The area was generally quiet except for loud cars and motorcycles on Friday night. There was no way to control the AC fan, which would have helped to block out the loud cars. The AC alternated between being completely off and being extremely loud while on.

10

Andrew

Jul 7, 2025

·

Stayed 1 night

Great location, room was big and nice, bathrooms AMAZING!

10

Carri

Jul 7, 2025

·

Stayed 3 nights

The large bathroom with soaking tub was amazing!

10

Iris

May 20, 2025

·

Stayed 1 night

In noisy room over highway. Lots of availability in hotel and not cool

10

Saundra

Feb 25, 2025

·

Stayed 2 nights

It was such a wonderful stay. The staff was just amazing. So friendly and accommodating. the room was spacious and very clean. We had breakfast on property and I highly recommend adding the meal voucher. Location was a bonus. The entire experience was perfection.

10

Kathryn

Aug 7, 2024

·

Stayed 2 nights

Great sized room and staff was very helpful and friendly. The shower was huge and amazing! Was a bit nervous about the valet parking but they were very responsive and all worked out. So close to downtown we hardly needed a car at the end! Only thing I could have improved is better wi-fi!

8

Jon

Aug 7, 2024

·

Stayed 1 night

Very nice hotel. Staff was great. Only downside was there was noise due to our room overlooking the highway.

10

James

Oct 24, 2023

·

Stayed 3 nights

Great room with a beautiful view. Super comfortable bed. Spacious bathroom with large shower. Long vanity but only 1 sink. Perfect location for walking downtown or access to the highway.

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Service

Service is widely praised as friendly and accommodating across the front desk, valet, and bar teams. Some guests experienced lapses such as slow or missed housekeeping, billing or communication issues, and occasional indifferent interactions.

Related guest reviews

6

Kristin

Nov 16, 2025

·

Stayed 1 night

Room didn’t have enough hot water. Concierge at check in desk told us “to grab a few snacks on the house” and then charged us for them!” Also charged us more for parking than they said.

10

Elizabeth

Oct 23, 2025

·

Stayed 1 night

At check-in, the staff provided service that was excellent, friendly, and professional. The staff gave me a beautiful suite on the top floor of the property with a lovely view of the mountains. From the suite, I was able to watch the sunset behind the mountains. My stay was very pleasant and relaxing. Thank you.

10

Julia

Sep 26, 2025

·

Stayed 1 night

Hotel is very nice and clean. My boyfriend got a bad case of food poisoning, and we were worried to death they wouldn’t rent us the room again since it was Labor Day weekend. They were so nice and accommodating. They gave us the room despite the busy weekend.

10

Michael

Aug 8, 2025

·

Stayed 2 nights

Excellent staff. Michael and JR at the front desk were exceptional!!!

10

Jacob

Jun 4, 2025

·

Stayed 1 night

We had an amazing stay at hotel Indigo. Rob was amazing, he went above and beyond to help our family several times. Beautiful property and close to everything downtown. Great stay overall

4

Oswaldo

May 30, 2025

·

Stayed 4 nights

Pretty new and updated. Staff totally disengaged and uncaring. They are there to answer the phone. Could not recommend any thing to a guest, shrugged their shoulders about every thing. everything was an impossition all were different versions in nonconformist and extreme. Had no cash, only accepted cards. Breakfast was expensive and they brought the food, not on a tray but holding a plate on each hand and balancing by placing his thumb ON THE ACTUL FOOD. WEEK DAY BREAKFAST ENDED AT 10 AM ON WEEKENDS AT ELEVEN. THEY DONT MENTION IT AT ANY TIME "THEere IS A SIGN CLOSE TO THE ELEVEATOR AREA". With attitude and look of why are you bathering me. They were all not trainedat all in any kind of service... or their parents. They acted and dressed like hippies of the sixtiex and did not give a Darn. If we asked anything about the car they said they dont know anything about them. they said "they work for a different company so we have nothing to do w them". Of Course those attendants were better trained and much more helpful and empathetic and friendly. (because they are with a differen t company) I will never stay there again and will not recommend it to anyone. The room maids were wonderful!

8

Tonya

Feb 24, 2025

·

Valet Parking was not listed on the hotel information sheet where the pet fee is listed, you have to go to an embedded informational page on parking and transportation. The booking site listed parking "on-site" which did not list a fee. The 3 other guests that also checked in during my time in the lobby did not know of the added fee so this is so misleading and I will be visiting again and will not stay at your establishment because of the added parking fee. I paid for the breakfast and our Saturday morning service was so slow, a waiter came to our table 3 times to ask if we have ever been served. We waited about 15plus minutes just to get a menu. The waitress brought our juice and RAN back to the bar to get straws and could not multiple task and think about what was needed for a drink. We did give them another chance on Sunday and sat waiting for menus that we decided we could not go through that wait again and left to purchase another meal while on the road.

10

Emily

Jan 11, 2025

·

Stayed 1 night

Absolutely outstanding hotel! They let me check in super early so I could get out of the snowstorm. Every area of service has been superb. Will stay here again.

10

Mary Hollis

Jan 6, 2025

·

Stayed 1 night

I spent 3 nights here and the staff was excellent. Michael at the front desk was helpful and accommodating, Sam the bartender was great, and my room was very comfortable.

6

Alisia

Aug 20, 2024

·

Stayed 3 nights

We were there for 3 nights. Our room was not serviced once. We asked for a service and tissue, we were out. Our room still was not serviced. We always called for our car, but were told system was down, so we always had to wait once downstairs. We will not stay here again. Darius and front staff were marvelous.

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Location

Central, walkable location by downtown attractions, restaurants, and the Harrah’s Cherokee Center, with easy highway access and short drives to Biltmore. Some note interstate proximity brings street noise in highway-facing rooms.

Related guest reviews

10

Jessica

Jul 3, 2025

·

Stayed 2 nights

The hotel was very clean and well-appointed from lobby to guestroom, with exceptionally friendly staff. The dinner menu was limited on account of the impacts of Hurricane Helene on staffing, but other than that you'd never know a disaster had impacted them. Breakfast was fast, friendly, and delicious. It was a great location for getting to Biltmore (8 min drive), and a five minute walk to small store shopping and restaurants. Valet parking was mandatory, yet convenient, friendly, fast, and honest. They even pulled my car up the night before so I could leave before their 6am opening time. I would absolutely stay here again, and recommend it to friends. It was also adjacent to the highway, making it easy to find after a long drive in. There was no highway noise in the lobby or my 6th floor room. The bathroom was so clean, with a gorgeous walk-in shower with dual head sprayers--the type that makes you think about renovating your own bathroom! Thank you all; it was a great stay!

10

Stephanie

Jun 22, 2025

·

Stayed 3 nights

Hotel was clean, comfortable and convenient to downtown. I wanted a place that was walkable and this was great! I'd stay here again.

10

Kendal

Jun 15, 2025

·

Stayed 3 nights

Great place and great location. Walking distance to all the spots in Asheville!

10

Dana

Jun 9, 2025

·

Stayed 1 night

Lovely hotel. The staff were very friendly and helpful. Breakfast was delicious! Able to walk to downtown and our event venue.

10

Claudia

May 22, 2025

·

Stayed 3 nights

Hotel was fantastic. Staff was excellent. When visiting, it's important to note that Asheville businesses mostly open between 10a-11a. There is also not much to do at night unless you like bars. Fantastic hiking in Smokey Mountain National Park and Pisgah National Forest. Also highly recommend Biltmore Estate.

10

Heather

Apr 27, 2025

·

Stayed 3 nights

Close to arena, shopping, restaurants.

10

Martin

Aug 16, 2024

·

Stayed 2 nights

Very convenient. Easy walk to the Grove Arcade shopping and dining places.

8

Tony

Oct 31, 2023

·

Stayed 2 nights

The location to downtown Ashville is great with everything walking distance. The valet parking worked well and was very convenient. Our major disappointment was the noise from the freeway, it was loud and constant through our two day stay. For over $750 for a two night stay this was not good value

10

Matthew

Jun 14, 2023

·

Stayed 1 night

Great location with access to all the local fare!

10

James

May 3, 2023

·

Stayed 2 nights

Great modern hotel. Great location, awesome views. Right in heart of downtown Asheville. We had a great stay will definitely recommend and will return in future.

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Dining

Breakfast feedback is mixed: many found it tasty or worth the voucher, while others called it overpriced or slow. Evening dining is limited or unavailable at times, with bar food described as basic and some nights lacking a chef.

Related guest reviews

8

Kelsi

Oct 12, 2025

·

Stayed 1 night

Balcony view was amazing. When we went down for dinner the bartender stated that they did not have a chef that night.

10

Jessica

Jul 3, 2025

·

Stayed 2 nights

The hotel was very clean and well-appointed from lobby to guestroom, with exceptionally friendly staff. The dinner menu was limited on account of the impacts of Hurricane Helene on staffing, but other than that you'd never know a disaster had impacted them. Breakfast was fast, friendly, and delicious. It was a great location for getting to Biltmore (8 min drive), and a five minute walk to small store shopping and restaurants. Valet parking was mandatory, yet convenient, friendly, fast, and honest. They even pulled my car up the night before so I could leave before their 6am opening time. I would absolutely stay here again, and recommend it to friends. It was also adjacent to the highway, making it easy to find after a long drive in. There was no highway noise in the lobby or my 6th floor room. The bathroom was so clean, with a gorgeous walk-in shower with dual head sprayers--the type that makes you think about renovating your own bathroom! Thank you all; it was a great stay!

8

Marcus

Jun 9, 2025

·

Stayed 1 night

The hotel and staff were fantastic as always. We weren't big fans of the on-site bar / restaurant. Breakfast was way overpriced for microwaved food.

6

Craig

Jun 5, 2025

·

Stayed 1 night

I was disappointing at the parking situation. I was told that there was self parking but when I got there they demanded I use the valet service charging $30 a day. Also prices for breakfast in the elevator was different from the prices at the Café.

6

James

May 26, 2025

·

Stayed 1 night

This hotel is in a good location and the rooms are large. However, the water pressure is so low that showering is difficult. Also, the breakfast offering of ordering at a bar and taking it to the table is not very convenient or pleasurable. Give me a buffet or serve me please.

10

Saundra

Feb 25, 2025

·

Stayed 2 nights

It was such a wonderful stay. The staff was just amazing. So friendly and accommodating. the room was spacious and very clean. We had breakfast on property and I highly recommend adding the meal voucher. Location was a bonus. The entire experience was perfection.

8

Sharon

Sep 12, 2024

·

Stayed 4 nights

Would have been nice to have a restaurant in the evenings not just breakfast. Also, seemed very short staffed.

8

Tom

Sep 3, 2024

·

Stayed 1 night

More staff needed at lobby bar.

8

Gary

Dec 20, 2023

·

Stayed 1 night

The hotel itself and the rooms are excellent, and so is the staff. The only downsides are valet parking only, and the bar food. Valet parking was overly expensive and inconvenient, with conditions put on which type of parking (day or overnight) would allow for in and out access. There’s no restaurant or kitchen, per se, so on a very rainy night I had the choice of walking in the rain to a nearby restaurant or getting a poor pizza at the bar. These are not meant to sound like complaints, simply the realities of what could make an excellent hotel an exceptional one. I would stay there again. Thanks!

10

Janice

Apr 3, 2023

·

Stayed 4 nights

Great service from all. Breakfast package was worth it!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$117
February	$153
March	$141
April	$154
May	$165
June	$170
July	$148
August	$154
September	$160
October	$225
November	$169
December	$154

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $146	15 $150	16 $170	17 $219	18 $314	19 $181
20 $111	21 $146	22 $132	23 $170	24 $187	25 $307	26 $273
27 $83	28 $152	29 $162	30 $218

Su	Mo	Tu	We	Th	Fr	Sa
				1 $188	2 $400	3 $342
4 $127	5 $151	6 $157	7 $180	8 $210	9 $351	10 $398
11 $194	12 $162	13 $161	14 $191	15 $215	16 $513	17 $660
18 $201	19 $171	20 $184	21 $219	22 $305	23 $564	24 $412
25 $120	26 $146	27 $154	28 $182	29 $190	30 $232	31 $201

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed

Suite, 2 Bedrooms

Suite, 1 King Bed, Hearing Accessible

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Hearing Accessible

Panoramic Suite, 1 Bedroom (View)

Standard Room, 2 Queen Beds, Roll-In Shower (Communications)

Suite, 1 King Bed (Bath Shower Combination)

Standard Room

Suite, Multiple Beds, Balcony

Room, Accessible (Communications, Roll-In Shower)

Premium Room, 2 Queen Beds

Premium Room, 1 King Bed

Premium Room, 2 Queen Beds (Bath Shower Combination)

Standard Room, 2 Queen Beds

Suite, 1 Bedroom (Bath Shower Combination)

Suite, 1 Bedroom

Room, Mobility Accessible (Communications, Roll-In Shower)

Standard Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Indigo Asheville Downtown by IHG

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Prices for upcoming dates