Best Western Urban Hotel

The best aspect of the hotel is the parking; however, it is located far from the city center. The metro is approximately an eight-minute walk, and the area does not feel safe. There is no clear or appealing information about food or drinks that would encourage guests to use these services. The room was small and warm, with the bathroom positioned directly next to the bed and in poor condition, including an unpleasant odor. The shower temperature fluctuated constantly between cold and hot, making it uncomfortable. There was noticeable noise, as fixtures creak and movements can be easily heard. While it may be intended for a short stay, even resting and showering were not comfortable. We spoke with the receptionist, though there was little that could be done to improve the situation. For a slightly higher budget, staying closer to the city center is advisable, as transportation costs add up and the main points of interest are within walking distance there.

Lovely hotel with very safe parking. Lovely outside space and nice restaurant. (Book in advance at WE) Staff were great changing outr room when a problem was found with the shower.

Asked for a room upgrade on arrival & were given a room where the bathroom door only opened partially as hit bed, big chunk missing from toilet seat & managed to badly stop my toe on a metal door stop in bare feet! We mentioned all this as we left this morning & were offered a drink by way of compensation. Not useful at 8.15am. Didn’t mention during stay as only there for a couple of nights. Would we stay there again? Possibly as a last resort

Staff very friendly. Property was tired but clean.Unable to open bathroom door fully without hitting the bed. Room felt cramped . Breakfast was good

Small room with all relevant facilities, bed was OK. Not very cozy nor neat experience, downstair dining room was exceptional. Squeaky corridor floor with miserable soundproof of the walls was irritating.