Name: NH Collection Guadalajara Providencia
Address: Calle Sao Paulo 2334, Providencia, Guadalajara, Guadalajara Municipality, Jalisco, Mexico, Guadalajara, Jalisco, MX
Price range: US$134–US$244 per night
Rating: 9.05

What guests think

Across many recent reviews, NH Collection Guadalajara Providencia is praised for its safe, walkable location surrounded by restaurants and shops, spacious rooms with views and comfortable beds, and generally friendly staff that helps create an easy, convenient stay.

Several guests note worn or limited towels and occasional lapses in cleanliness or maintenance, such as aging fixtures, low water pressure, elevator issues, or malfunctioning blinds and A/C. Service is widely described as kind and professional, though some experienced slow or unhelpful front-desk interactions, missed housekeeping, or check-in hiccups. Parking is in a public mall garage with extra cost and can be confusing, and a few reviews mention weekend noise from nearby bars. Expect a comfortable, well-located base with occasional service or upkeep quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are adequate but limited. Shared paid parking in the attached mall is common and sometimes confusing, the gym needs updates, the lobby is small, and elevator problems are reported in multiple reviews.

Related guest reviews

10

Jacques

28 Nov 2025

·

Stayed 3 nights

Seria genial si actualizan la bicicleta del gimnasio.

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2

José Eduardo

17 Mar 2025

·

Stayed 2 nights

Horribles las toallas la regadera salía muy mal el agua la puerta de la regadera no servía se salía el agua Los elevadores en malas condiciones y siempre uno atorado para bajar se tardaban 15 minutos

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10

Ivan

14 Dec 2025

·

Stayed 1 night

Todo excelente, solo el estacionamiento el hotel sólo cubre con el 50% del costo ya que está en un centro comercial

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10

Rafael

17 Jun 2024

·

Stayed 2 nights

Lo único malo es el costo del estacionamiento es demasiado caro por estar entrando y saliendo

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8

AIDA

6 Feb 2024

·

Stayed 4 nights

Me gustó la ubicación y restaurantes cerca y ME DISGUSTÓ que te cobran estacionamiento aparte cada que entras y sales porque no lo incluye la habitación

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8

Paola Fernanda

10 Jun 2024

·

Stayed 1 night

Bien, lo malo que no te dan gratis el estacionamiento.

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10

Peter Gustavo

24 Jul 2023

·

Stayed 1 night

Muy bonito el hotel, y sobre todo excelente ubicación. Lo único malo es que no tiene estacionamiento propio, por lo que si vienes en coche te puedes estacionar en una estacionamiento privado al lado del hotel, pero el hotel solo cubre el 50% del costo. La otra nota negativa es que por estar ubicado en una calle con muchos restaurantes / bares se escuchaba mucho ruido hasta la madrugada

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10

Vidal

24 Jan 2025

·

Stayed 1 night

Very well located, parking lot is an issue, because is shared with a very popular shopping mall and parking is complicated and nothing cheap.

4

Enrique Alejandro

2 Jan 2024

·

Stayed 2 nights

Nones la primera vez que uso este hotel, siempre fue bueno en general; Sin embargo, esta vez dejó mucho que desear. El mantenimiento del hotel se ha venido a abajo,’problemas en la habitación con el frigobar que nunca pudieron abrir, yo tuve que destapar la regadera pues solo salían 3 chisguetes, 1 de los 2’elevadores que tienen estaba fallando y así lo mantenían en operación, hasta que de plano lo tuvieron que sacar de servcio pues se quedaba trabada la puerta y no podíamos bajar. Tuve problemas con el cobro, me hicieron la cuenta a mi llegada, no pude pagar con 2 de mis tarjetas pues sus terminales no trabajaban bien, además, al regresar por la noche me recibieron con la Novedad de que me habían cobrado de menos y que debía más dinero!! Muy mala experiencia esta vez…

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10

EMMANUEL

6 Jan 2025

·

Stayed 3 nights

Pagas 150 diarios de estacionamiento.

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Cleanliness

Many reviews praise very clean rooms, but cleanliness is inconsistent. Recurring complaints cite old or worn towels and occasional issues like dirty rooms or common areas; a small number mention pests.

Related guest reviews

6

Laura

24 Jul 2025

·

Stayed 4 nights

Everything was excellent the food, the service the only thing the shower towels. They are very poor quality. They never put a hand towel either. Other than that, everything was good.

10

AIDA

26 Jul 2025

·

Stayed 2 nights

Las toallas están en pésimo estado

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6

Ramon

15 Sept 2025

·

Stayed 2 nights

Las toallas del hotel son de muy mala calidad para el precio por habitación o el nivel del hotel

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4

Cuauhtemoc

1 Sept 2025

·

Stayed 1 night

Está bonito pero las instalaciones ya son viejas, las sábanas no estaban lavadas, tenían perfume. La taza del baño se movía! Sucio el elevador y pasillos, el personal fastidiado de atender

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4

Rocío

21 Apr 2025

·

Stayed 2 nights

Es un hotel bastante descuidado, le hace falta ya mantenimiento pero lo que más me disgustó fue la falta de limpieza, de entrada cuando llegamos nos dieron una habitación en la que claramente solo habían tendido la cama sin embargo no parecía que la hubieran limpiado, había basura, cabellos y las sábanas sucias. Obviamente lo reportamos y pedimos cambio de habitación a lo cual nisiquiera pidieron una disculpa, lástima porque los alrededores son bonitos y es una zona muy conveniente pero no me volvería a hospedar ahí.

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8

Luis

16 Sept 2024

·

Stayed 1 night

Todo bien. Solo m salieron 2 cucarachas en la regadera

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8

HUGO

13 Aug 2025

·

Stayed 3 nights

Muy bien en lo general, solo el detalle de las toallas del hotel en verdad es deplorable, no tiene nada que ver con la calidad de hotel y lo que se paga por noche, son viejas, desgastadas, en verdad no se puede describir tan mal aspecto, es un punto que ya he visto en comentarios que se repite y en verdad me parece una total falta de atención de la cadena el no corregir y realizar u a inversión en esto.

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10

Phatrizia

27 Oct 2024

·

Stayed 2 nights

En esta ocasión el baño estaba muy sucio, las toallas demasiado percudidas y olía mal

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6

Marco

18 Mar 2023

·

Stayed 2 nights

Frequento questo hotel da alcuni anni per motivi di lavoro. Purtroppo questa volta devo esprimere un giudizio negativo in quanto la pulizia della camera è stata davvero molto carente. In particolare le lenzuola presentavano alcune macchie di colore rosso che facevano presumere essere di sangue. Nonostante la mia segnalazione alla direzione della struttura, documentata da alcune fotografie, le lenzuola non sono state cambiate. Pur avendo beneficiato uno sconto del 15% sul conto finale, rimane comunque l’amarezza di constatare che un hotel di grande prestigio come questo non presta l’attenzione necessaria ad un requisito per me fondamentale. Per la mia prossima trasferta di lavoro sarò quindi costretto a rivolgermi altrove.

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10

Darrion

17 Feb 2026

·

Stayed 5 nights

Room was spotless. Premium housekeeping

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Rooms

Rooms are repeatedly described as very spacious and comfortable with great city views. Some show wear and have functional quirks, with recurring notes about low shower pressure, occasional A/C problems, and weekend noise from nearby venues.

Related guest reviews

6

Alberto

24 Feb 2024

·

Stayed 3 nights

Buena area per desafortunadamente nuestra habitacion no funcionaba el AC y la persona del lobby muy grosero.

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8

martin

2 Sept 2025

·

Stayed 3 nights

i like the room space, but shower water was so poor, iron does not worked properly

10

Karla Sofia

8 Jul 2024

·

Stayed 4 nights

Very nice and spacious rooms, centrally located in a nice area

8

alicia

8 May 2024

·

Stayed 2 nights

El wc percudido y la regadera con poca presión, las puertas del clóset no cierran, ruido de agua cayendo

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8

Norma Patricia Cardona

25 Dec 2023

·

Stayed 1 night

El hotel está muy bonito, pero se quedó sin servicio de aire acondicionado y nos quitaron la luz como como por 5 minutos.

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8

Jennifer

19 Jan 2026

·

Stayed 3 nights

The room was super nice and clean and the bathroom was hige

10

Byung Ok

29 Jul 2025

·

Stayed 2 nights

Small hotel lobby but the suite is about 1000 sq ft. Good views and house keeping does a great job. The room service refused the tip so I had to force it which was nice touch. 65 inch TV in bedroom and the living room. All the suites are on the 14th floor which is the top floor. I would stay here again for sure. Some very small cons since no hotel is perfect. 1. TV streaming will keep going out, both bedroom and living room. 2. Room service food is so so, but there are great restaurants near by, I liked Campomar Providencia (5 min walk) because I am a big fan of sea food. 3. Very quiet but on Saturday you will hear music from somewhere near by. I stayed for over a week and on both Saturdays I would hear a bass coming from some place near by. It would stop around 11pm though. 4. You need to uber about 15 mins for the typical Gudalajara attractions since the hotel is in the financial district. Overall great room for the area and i would recommend highly and am planning on staying again.

10

Jasmine

7 Dec 2025

·

Stayed 3 nights

The room was absolutely beautiful and so spacious. The restaurant was really good as well. It also was in a great location. Highly recommend.

10

Mario

19 Nov 2025

·

Stayed 2 nights

Water pressure is low. Soap and shampoo very low quality no foam.

10

Erin

18 Feb 2026

·

Stayed 6 nights

Great location, spacious rooms, comfortable bed

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Service

Service is frequently praised as friendly, professional, and helpful, with standout mentions of staff going above and beyond. However, multiple reviews cite front-desk or operational issues—reservation mix-ups, slow breakfast service, missed housekeeping, or unhelpful responses.

Related guest reviews

10

Michael

21 Aug 2025

·

Stayed 7 nights

Excellent staff throughout the hotel…front desk, concierge, restaurant, room service, and housekeeping…everyone was very friendly and helpful. Beautiful property in a great neighborhood. The only thing that could be improved is the towels…the mostly old and worn towels are only thing that don’t fit in the otherwise great hotel.

10

Yadira

30 Oct 2025

·

Stayed 4 nights

Houskeeper was so helpful and kind. Great job Rocio.

8

Eduardo

12 Nov 2025

·

Stayed 1 night

La gente de recepción muy mal

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2

Pedro Alberto

4 Nov 2025

·

Stayed 1 night

Llegué a hacer check in y me dijeron que no estaba mi habitacion. Que fue error de ustedes, cómo puedo obtener mi reembolso?

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10

Telmo

29 Nov 2025

·

Stayed 6 nights

Great service and Ruben is a great help and very professional.

6

Alberto

28 Mar 2025

·

Stayed 3 nights

They did not have any idea of my reservations through Hotels.com and had to argue with agent at front desk to look for my information. This was very confusing and of bad taste. You have to press and get upset in order for them to react and do something instead of giving excuses. The car that was sent by hotel was late and was dirty inside and out . He had last minute notice Restroom was not too clean The area is great for restaurants and businesses We were there also to look at some business in Tequila which was perfect Good location for business and quit area

4

marithe

8 Oct 2024

·

Stayed 3 nights

El hotel habia sobre vendio el hospedaje y no tenían la habitación disponible que habiamos reservado. Nosotros viajamos cada 3 semanas a Guadalajara para reuniones de nuestras clínicas medicas y usualmente nos hospedamos en el hotel Grand Fiesta Americana. Esta es la primera vez que nos hospedamos con ellos y pensamos que el servicio y los alimentos eran comparables a los otros hoteles por el precio de sus habitaciones y buffet. Nos hemos hospedado en el Grand Fiesta Americana, Hyatt Regency, JW Marriott o Hilton Midtown. El servicio durante el desayuno fue pésimo. Les recomiendo tener más personal porque el único chef no se daba abasto con la cantidad de huéspedes. Muchos de ellos esperaron más de 30 minutos por un simple huevo o omelet. En mi caso, casi todo estaba vacio en la barra. Así que no tuve otra opción y ordene una tetela, se llevó más de 30 minutos y al probarla estaba cruda, el relleno estaba revuelto con la masa cruda. Las charolas de embutidos, quesos frutas, panes y hasta la charola que debería tener huevos revueltos junto a el tocino estuvo vacía por todo el tiempo que estuvimos ahí. Mi esposo pidió un vaso de agua cuando llegamos y el mesero la llevo después de 30 minutos ya cuando nos retirabamos.

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6

Carlos De

9 Jan 2024

·

The hotel did not give us the room we reserved the first night, until the second night. Also that provisional room had a leak under the wash hand basin in the bathroom. Another room we had in our group had a very bad smell and they never went up and checked it or changed us the room. Cherry on top, for one day they never cleaned the room even though we reminded the hotel in the afternoon and left the "please clean the room" paper in the door knob. The cleanliness of the hotel is not the best such as the attention. I would definitely not recommend the hotel to anyone who is looking to have good attention from the staff and a good guaranteed experience.

10

Norma Leticia

21 Oct 2025

·

Stayed 1 night

Excelente servicio

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10

christopher

7 Jan 2026

·

Stayed 3 nights

Very helpful staff

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Location

Excellent, walkable Providencia location near many restaurants, shops, and a mall; several reviews call it safe and convenient, with Parque Colomos close by. A few mention nighttime noise and needing a ride to central tourist sights.

Related guest reviews

10

Mirta

22 Sept 2025

·

Stayed 3 nights

It was a great location.

10

cristian

13 Nov 2024

·

Stayed 3 nights

Magnífica ubicación

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10

Vanessa Kock

8 Sept 2025

·

Stayed 4 nights

Ideal location, walkable near by things to do, including Parque Colomos. Both my husband and I are runners, so we just stepped out and went for a couple of runs and lots of walks.

10

jose rodriguez

30 Jul 2025

·

Stayed 2 nights

Ubicación de primera

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10

Sophia

1 Oct 2025

·

Stayed 4 nights

Lots of restaurants nearby

10

Luis

3 Aug 2025

·

Stayed 3 nights

Excelent hotel in a great area of GDL

10

Alberto Liz

28 Apr 2024

·

Stayed 3 nights

Great location, many things to do within walking distance

10

Irina

16 Mar 2025

·

Stayed 3 nights

An excellent place to stay in Guadalajara. Spacious rooms, a great location, many dining options, safe.

10

Daniel

8 Nov 2024

·

Stayed 2 nights

One of the best areas in Guadalajara.

10

VERONICA LEONOR BURGA

13 Nov 2024

·

Stayed 3 nights

Super ubicación una de las zonas más bonitas de Guadalajara

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Dining

Breakfast and on-site dining receive plenty of praise for taste and variety, but several guests report slow or inattentive service and occasional mediocre dishes; many choose nearby restaurants.

Related guest reviews

8

JUAN

10 Mar 2024

·

Stayed 3 nights

Great hotel with the latest everything only weird part in room is the lack of privacy in toilet a clear glass door is really not whats needed it limits the number of people in bathroom also inwould jave given 5 star if i would have such a terrible expirience at your restaurant whoever manages that place needs to get fired staff is rude and couldnt care less we walked out after 15 minutes being ignored

10

Bernardo

19 Apr 2024

·

Stayed 1 night

The food was not good but the rest is a 10/10

10

Sandra

7 Oct 2024

·

Stayed 3 nights

High security and great breakfast

10

Raul Oscar

26 Apr 2025

·

Stayed 3 nights

La atención de los meseros en el restaurante a la hora del desayuno es insuficiente, no están atentos al servicio, son lentos, se ve que les falta un capitán o encargado que los mantenga atentos al servicio.

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4

marithe

8 Oct 2024

·

Stayed 3 nights

El hotel habia sobre vendio el hospedaje y no tenían la habitación disponible que habiamos reservado. Nosotros viajamos cada 3 semanas a Guadalajara para reuniones de nuestras clínicas medicas y usualmente nos hospedamos en el hotel Grand Fiesta Americana. Esta es la primera vez que nos hospedamos con ellos y pensamos que el servicio y los alimentos eran comparables a los otros hoteles por el precio de sus habitaciones y buffet. Nos hemos hospedado en el Grand Fiesta Americana, Hyatt Regency, JW Marriott o Hilton Midtown. El servicio durante el desayuno fue pésimo. Les recomiendo tener más personal porque el único chef no se daba abasto con la cantidad de huéspedes. Muchos de ellos esperaron más de 30 minutos por un simple huevo o omelet. En mi caso, casi todo estaba vacio en la barra. Así que no tuve otra opción y ordene una tetela, se llevó más de 30 minutos y al probarla estaba cruda, el relleno estaba revuelto con la masa cruda. Las charolas de embutidos, quesos frutas, panes y hasta la charola que debería tener huevos revueltos junto a el tocino estuvo vacía por todo el tiempo que estuvimos ahí. Mi esposo pidió un vaso de agua cuando llegamos y el mesero la llevo después de 30 minutos ya cuando nos retirabamos.

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10

Anna

13 Sept 2023

·

Stayed 2 nights

Loved my stay here! The room was perfect and the bed was so comfortable. The breakfast was delicious too. Can't wait to come back again. The staff were all pleasant and helpful.

10

Byung Ok

29 Jul 2025

·

Stayed 2 nights

Small hotel lobby but the suite is about 1000 sq ft. Good views and house keeping does a great job. The room service refused the tip so I had to force it which was nice touch. 65 inch TV in bedroom and the living room. All the suites are on the 14th floor which is the top floor. I would stay here again for sure. Some very small cons since no hotel is perfect. 1. TV streaming will keep going out, both bedroom and living room. 2. Room service food is so so, but there are great restaurants near by, I liked Campomar Providencia (5 min walk) because I am a big fan of sea food. 3. Very quiet but on Saturday you will hear music from somewhere near by. I stayed for over a week and on both Saturdays I would hear a bass coming from some place near by. It would stop around 11pm though. 4. You need to uber about 15 mins for the typical Gudalajara attractions since the hotel is in the financial district. Overall great room for the area and i would recommend highly and am planning on staying again.

10

Jasmine

7 Dec 2025

·

Stayed 3 nights

The room was absolutely beautiful and so spacious. The restaurant was really good as well. It also was in a great location. Highly recommend.

10

Dmitri

28 Sept 2025

·

Stayed 5 nights

I always stay at NH Collection during my visit to Guadalajara. Have been here many times over the last 3 years. The hotel is great. Clean, comfortable rooms. Very good buffet breakfast with plenty of choices: fresh fruits, fresh squeezed juices, etc. Staff is always friendly and helpful. Plenty of restaurants within 1-3 minutes walk. One of my favorite - Portofino is in the same building. Highly recommend for either business or pleasure.

10

Pilar

1 Sept 2025

·

Stayed 2 nights

Good location, restaurants around the area, breakfast was good I will stay again

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Month	Average price
January	US$163
February	US$208
March	US$166
April	US$160
May	US$181
June	US$367
July	US$143
August	US$148
September	US$173
October	US$238
November	US$205
December	US$160

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $182	3 $185
4 $166	5 $134	6 $189	7 $200	8 $201	9 $168	10 $161
11 $142	12 $147	13 $156	14 $204	15 $244	16 $202	17 $189
18 $181	19 $158	20 $184	21 $163	22 $151	23 $181	24 $169
25 $169	26 $145	27 $155	28 $178	29 $165	30 $162	31 $160

NH Collection Guadalajara Providencia

Prices for NH Collection Guadalajara Providencia

Monthly average prices

About this property

Location

Room options

Superior Room (View)

Premium Room

Superior Double Or Twin Room

Family Room (4 Adults)

Premium Room (View)

Family Room (2 Adults + 2 Children)

Suite (View)

Premium Room, Terrace

Guest reviews of NH Collection Guadalajara Providencia

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about NH Collection Guadalajara Providencia

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $153
20 $153	21 $174	22 $207	23 $234	24 $206	25 $138	26 $140
27 $137	28 $140	29 $139	30 $160