Marriott Tijuana Hotel

Everything it’s very good and clean

Great hotel!!

Mi reservation was not registered in the hotel. Terrible service from the app. The hotel solved the problem making me the reservation directly. A very disappointing experience from hotels. Com

We stayed for two nights and the check in process was very quick. A gentleman helped us take our luggage to our room and gave us many suggestions on things to do in the area. One of the elevators was out of service but the we did not feel a wait for the elevator at any time. Our stay included breakfast for two and the Sunday buffet breakfast was impressive. There were so many food and drink choices. There is a Starbucks in the lobby area as well. The staff was incredibly respectful, helpful, polite and very attentive. However, getting in and out of the parking structure was a bit tricky. You can see the scratches of other cars on the walls as they made the turn from one level to another. The parking spots were not for large vehicles. There is a small fee to park in the structure but you can pay it on the first day to avoid delays. I felt that our car was safe as the staff was visible through the premises. The hotel is down the street from the mall, the stadium, and many restaurants. We paid for room with a view of the city and we were given a room in the 2nd floor. I would have liked a floor at a higher floor to seek the lights at night but the room was very clean. We will definitely stay at this hotel again.

The problems started at check-in; the receptionist was very curt. By the way, I’m fluent in Spanish. She said our room was not ready. We arrived at about 3:15 or so, check-in was 3. She said it would be about 15 minutes. No problem, we went to the bar area to have a snack & drink. I asked if we needed a voucher for the breakfast we had paid for. She said it “wasn’t in the computer” but she’d check with her supervisor. At the bar, the servers were very nice but the service was extremely slow.. We ate, drank, etc. The food prices were high, but the food was tasty. It was nothing fancy, tacos & tortas. We still didn’t have a room. The receptionist approached us after FIVE, to give us our rooms. She said they would not honor our breakfast even though we showed her we paid for it. At this point, we were in a hurry because we had an event at 7, and we had gotten our rooms so late! In our room, the “hot” water was lukewarm at best, and a literal trickle. It took forever to shower. The lamp on my side did not work. Overall, the hotel was shabby. At checkout next morning, the front desk guy was very nice. Some of the staff were very friendly and nice. The afternoon receptionist was horrible. She was rude to us and as I overheard, to her coworkers. I heard her snapping at them rudely, in front of customers. At any rate, I’d never stay here again.