Name: Holiday Inn Express Hotel & Suites Pensacola-West Navy Base by IHG
Address: 307 North New Warrington Road, Pensacola, Florida, United States of America, Pensacola, Florida, US
Price range: US$98–US$187 per night
Rating: 8.33

What guests think

Across recent reviews, Holiday Inn Express Hotel & Suites Pensacola-West Navy Base by IHG earns praise for friendly staff, generally clean, comfortable rooms, and a popular, well-stocked breakfast, especially convenient for visitors to NAS and nearby restaurants.

Recurring issues include an out-of-order or unclean pool and hot tub, frequent guest-laundry outages, and slow or unreliable elevators. Several guests noted room maintenance and noise concerns like balky TV remotes, running toilets, weak lighting, or doors slamming, plus occasional damp or musty rooms. The location is convenient but the immediate area feels average to some, with a few safety concerns mentioned. Expect a comfortable stay with strong service but variable facilities and maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

There is a pool, hot tub, elevator, and guest laundry, but multiple reviews report the hot tub out of order, leaf-filled or unclean pool, frequent laundry outages, and a slow or unreliable elevator. A few guests mentioned safety or alarm issues.

Related guest reviews

8

Kelsa

11 Mar 2025

·

Stayed 3 nights

The hotel was nice, but the elevator was a little sketchy. The surrounding area felt a little unsafe but the hotel itself felt secure. The staff and everyone were excellent!

10

Katrina

6 Jun 2023

·

Stayed 3 nights

Only negative was the dryer did not work. Front desk staff and housekeepers are friendly. Facility was clean and well kept. Free breakfast buffet was great for feeding the family. Would most definitely stay here again.

8

SHARON

2 Oct 2025

·

Stayed 2 nights

The hot tub was not in working condition. The night front desk person was less than friendly. Could not get the T.V. to work until our 2nd day. The breakfast buffet was excellent. The day shift employees were nice and polite. The room was clean.

8

Debra

26 Mar 2024

·

Stayed 3 nights

Pool is full of leaves and hot tub out of order

2

David

7 Jul 2025

·

Stayed 3 nights

Homeless vagrants hanging around parking lot. Manager left a 6:00 and lobby was left open. Homeless able to hang out in the lobby and hallways. Noisy, difficult to sleep. Keurig dirty. Room musty. Very unsafe feeling

6

Deborah

11 Jul 2023

·

Stayed 3 nights

The pool was not cleaned. lots of leaves in it

6

Katherine

7 Aug 2025

·

Stayed 4 nights

We had a major problem when the Fire Alarm System went off at 2:00 am when we were all asleep and hotel had no way to inform us to evacuate. No call to room phones, no loudspeaker announcement capability, only one overnight staff person to come up to floors to inform us if it was a false alarm. After fire department completed inspection. They cleared us to return to rooms but unfortunately we were on 4th floor and there was one elevator and Fire Lieutenant could not reset it with their key so we were forced to walk up 4 flights of stairs and I have a bad hip. Going down stairs and back up was painful. Hotel made no offer to Comp our room and they closed the breakfast area exactly 10 am when many guests slept later so we had a miserable night and no breakfast. Would not stay again and I highly recommend anyone with a mobility issue not stay above 2nd floor ever. Manager following morning wasn’t very compassionate about what we endured.

4

Meline

4 Aug 2024

·

Stayed 3 nights

Laundry self service completely out of service for 3 days and no one cares to fix it. Staff doesn’t care much about their responsibilities of putting customers needs first.

8

Robert

30 Jul 2023

·

This is completely adequate if your in town on business, visiting the military installation, or just passing through. Nothing about it is terrible, nothing about it is great. It’s completely adequate…oh and elevator is slow

8

Trevor

2 Sept 2025

·

Stayed 4 nights

Staff and service was impeccable! Property and the room very clean and comfy. Hot breakfast and dining area was delicious and clean. I would have rated 5 stars overall except I had booked the hotel because of the advertised guest laundry amenity, However that amenity was out of service for the duration of my 4-night stay. I did confirm with staff that no other on-site laundry was available.

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Cleanliness

Many guests found rooms and common areas clean, but several noted stained carpets, musty or damp rooms, and occasional lapses in bathroom cleanliness or pests. Housekeeping missed service on some stays.

Related guest reviews

4

Anita

3 Oct 2025

·

Stayed 1 night

The front desk service was horrible. It took approximately twenty minutes before an attendant presented himself for us to check in. There was a group of motorcyclist on property. They sat there raising their engines. The attendant went outside and motioned for them to stop. They left fast and loud with music blaring. They returned around 12:30 am with loud noise and music in addition to standing outside talking loudly. Nothing was done. The bathroom was not clean. You could see the dark ring on the sink from where a bottle had been sitting. Apparently housekeeping doesn’t clean thoroughly.

10

Brandy

21 Jun 2023

·

Stayed 1 night

Every employee we encountered was so polite and welcoming. Everyone said hello and had a huge smile. Service was great. Breakfast was great. The only thing I didn't like was that the room and sheets felt damp. Totally could have been from the humidity.

6

Pam

18 Oct 2025

·

Stayed 2 nights

The staff was great. Food was wonderful. However, the room can use a little updating. The toilet continually ran and was not steady it rocked a little when you sat down. The bathroom door needs to be adjusted has it scraped the floor and was hard to close and open in certain areas. Not the cleanest room we have ever stayed in. When we travel, we 99% of the time choose Holiday Inn Express and this was a little concerning. But like I said the staff at check in and breakfast were outstanding.

10

CAROLYN

6 Jun 2025

·

Stayed 2 nights

My stay was very nice. The room was comfortable and bed were very comfortable. My only complaint is the carpet had stains and the bathroom floor could have been cleaner. The celing in the bathroom was starting to peel so that was not so great and there was rust forming around the drain in the bath tub. Other than these things everything else was perfect.

2

David

7 Jul 2025

·

Stayed 3 nights

Homeless vagrants hanging around parking lot. Manager left a 6:00 and lobby was left open. Homeless able to hang out in the lobby and hallways. Noisy, difficult to sleep. Keurig dirty. Room musty. Very unsafe feeling

4

John

19 Jun 2023

·

Stayed 4 nights

Our room was not cleaned on Sunday and it was not cleaned very well the other days

10

Janet

4 Jun 2023

·

Stayed 3 nights

Rooms and bathrooms were very clean. Loved there was a microwave and fridge in the room. All staff was very friendly.

6

Lisa

4 Jul 2023

·

Stayed 1 night

Saw a couple ants in our room. We only stayed one night. In my opinion it wasnt worth the money but i needed a hotel

8

Vickie

8 Apr 2025

·

Stayed 1 night

My stay was Apr 05-06. The carpet in my room was stained and dirty.

6

Jaimee

18 Jul 2025

·

Stayed 1 night

The hotel was OK and I would stay there again. When we arrived, there was no toilet paper in the room and no extra linens for the pull out bed (I alerted the hotel in advance that we required a pull out couch and again at check in.) - relatively easy fixes with a trip to the lobby. The room was damp - I don't know if this was because of the proximity to the beach or the a/c unit. When you sat on the couch, your bottom got wet. The pancake machine didn't have batter in it and the staff didn’t seem to care/notice. It just seemed like a general sloppiness/laziness to the day-to-day details. Ironically, they post notices all over about a rating of anything less than 10 will "break [their] hearts." The water pressure is fantastic, though. However, for the price, I would have expected a closer attention to detail.

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Rooms

Rooms are generally spacious and comfortable with soft beds, and Wi-Fi was described as good. Recurring complaints include malfunctioning TV remotes, lighting and maintenance issues, and noise from adjacent doors or rooms.

Related guest reviews

8

Amado

15 May 2023

·

Stayed 2 nights

We all stay tonight, but people on the fourth floor right above our room was running around all night on the first night and we call and that was the same thing in the next day like a 5 o’clock in the morning

8

Audley

7 Jul 2025

·

Stayed 4 nights

The bathroom was spacious and the room had a lot of wall and sockets. We continued to inform the staff the remote control does not work well, but he kept telling us the remote works, and we constantly have to pull three different plugs from the TV to get it to work. Yet, it still did not work like a remote should.

8

Randall

25 Jun 2023

·

Stayed 1 night

This was a one night stay to be a bit closer to the airport after a week long beach stay. A little bit worn but not too bad, generally clean, a bit sparse on the furniture but spacious rooms. Internet was good and everthing worked and was tidy. We left too early for the breakfast so cannot say much more. Not too far to the airport.

8

SHARON

2 Oct 2025

·

Stayed 2 nights

The hot tub was not in working condition. The night front desk person was less than friendly. Could not get the T.V. to work until our 2nd day. The breakfast buffet was excellent. The day shift employees were nice and polite. The room was clean.

10

CAROLYN

6 Jun 2025

·

Stayed 2 nights

My stay was very nice. The room was comfortable and bed were very comfortable. My only complaint is the carpet had stains and the bathroom floor could have been cleaner. The celing in the bathroom was starting to peel so that was not so great and there was rust forming around the drain in the bath tub. Other than these things everything else was perfect.

6

Gudrun

3 Aug 2025

·

Stayed 1 night

We had a handicapped accessible room, next to back exit on ground floor. Very noisy and room above had kids jumping around. Room did not enough lights, especially for older people, and fridge was very noisy. But it had a small freezer, good to refreeze ice packs. Ice dispenser was on 2nd floor, inconvenient. Breakfast was good, egg white omelet, bacon, sausage, potatoes along with usual items. Parking was fine, bed was comfortable. Just stayed one night on roadtrip to CA

8

Donovan

14 Sept 2025

·

Stayed 2 nights

The one bad thing was the TV, the remote did not work. We had to use a button on the TV which was very inconvenient.

8

Karen

17 Oct 2023

·

Stayed 1 night

The room was clean and the decor was pleasant, the bed was very soft and cozy.

6

Michael

27 May 2023

·

Stayed 3 nights

Our room was next to a door that was slammed frequently. It affected our ability to sleep the entire time we were there. Two separate staff were told on a daily basis. Each time, they acknowledged our complaint and we were told they would address it. It was never addressed! Such a disappointment.

6

Richard

3 May 2025

·

Stayed 4 nights

I hate old style magnetic room cards. Every tims i went to use them they didnt work. At one point my toilet wouldn't flush. When we checked in we had reserved a single king room. They said none were cleaned yet (at 2:30) so they insisted we take a 2 queen room. When we got to our room the air conditioner was taken apart on the floor. They came and put it back together put still.lastly the lighting in the room was terrible it was always dark

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Service

Staff are frequently described as friendly, helpful, and attentive, especially at breakfast and during check-in. However, some guests experienced rude or unavailable front-desk service and poor follow-up on issues.

Related guest reviews

6

Patrick

2 Jul 2025

·

Stayed 2 nights

The front desk guy was horrible. I should have known there was going to be issues. I walked up and the guy was arguing with the guest in front of me, telling him the guest was in the wrong. Upon a phone call from the guest, the attendant was wrong. Come to find out all the information was indeed there. Instead of the attendant apologizing for being wrong he just handed the keys over to the guest and sent him on his way. Now it's my turn. I reserved my room 2 weeks ahead of time. Swipe my card, declined, didn't make since so i call my bank, and pull up my app. Charge was infact authorized and funds withdrawn. I show the attendant. He argues with me and my bank saying nope didn't happen. Won't let me check in. Claims that the other holiday inn in the next town charged me but not his.... i step aside bc he was creating a hostel situation when i had other people behind me waiting to check in. I go back inside to discover that attendant left and was replaced with a different attendant. Come to find out i was right the whole time and the new attendant checked me in. The manager of the location was very helpful the next day as well. But I will never again visit this location.

10

Denny

20 Jun 2025

·

Stayed 1 night

Very clean and spacious room, great customer service at front desk. Breakfast was great with variety of food.

8

Lori

18 Sept 2024

·

Stayed 1 night

Check in staff was unfriendly

10

DOUGLAS

25 Dec 2024

·

Stayed 3 nights

This is an exceptional property! The staff was both friendly and helpful. They were particularly attentive during the breakfast, keeping the area clean and well stocked.

4

Anita

3 Oct 2025

·

Stayed 1 night

The front desk service was horrible. It took approximately twenty minutes before an attendant presented himself for us to check in. There was a group of motorcyclist on property. They sat there raising their engines. The attendant went outside and motioned for them to stop. They left fast and loud with music blaring. They returned around 12:30 am with loud noise and music in addition to standing outside talking loudly. Nothing was done. The bathroom was not clean. You could see the dark ring on the sink from where a bottle had been sitting. Apparently housekeeping doesn’t clean thoroughly.

10

Samantha

20 Mar 2024

·

Stayed 1 night

The night staff, a gentleman, was so incredibly friendly. He called after we checked in to see if everything was ok in our room. He brought the extra linens we asked for and was very kind. I love the later check out. Most places make you leave by 10.

6

Pam

18 Oct 2025

·

Stayed 2 nights

The staff was great. Food was wonderful. However, the room can use a little updating. The toilet continually ran and was not steady it rocked a little when you sat down. The bathroom door needs to be adjusted has it scraped the floor and was hard to close and open in certain areas. Not the cleanest room we have ever stayed in. When we travel, we 99% of the time choose Holiday Inn Express and this was a little concerning. But like I said the staff at check in and breakfast were outstanding.

8

Thomas

19 Feb 2024

·

Stayed 1 night

Could not find anybody at the front desk and put in the morning

4

Meline

4 Aug 2024

·

Stayed 3 nights

Laundry self service completely out of service for 3 days and no one cares to fix it. Staff doesn’t care much about their responsibilities of putting customers needs first.

8

Trevor

2 Sept 2025

·

Stayed 4 nights

Staff and service was impeccable! Property and the room very clean and comfy. Hot breakfast and dining area was delicious and clean. I would have rated 5 stars overall except I had booked the hotel because of the advertised guest laundry amenity, However that amenity was out of service for the duration of my 4-night stay. I did confirm with staff that no other on-site laundry was available.

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Location

Convenient for NAS Pensacola and near dining and stores, with reasonable access to the airport and beaches by car. Some guests felt the surrounding neighborhood was average or a bit unsafe.

Related guest reviews

8

Kelsa

11 Mar 2025

·

Stayed 3 nights

The hotel was nice, but the elevator was a little sketchy. The surrounding area felt a little unsafe but the hotel itself felt secure. The staff and everyone were excellent!

8

Anthony

22 Oct 2024

·

Stayed 1 night

It was close my home and N.A.S. IT'S close to some of the questionable areas in Pensacola but overall a nice Hotel.

10

Michelle

25 Oct 2024

·

Stayed 2 nights

I like that it’s close to the NAS and all the restaurants and stores. And only 30 mins away from the airport.

10

Kim

26 Oct 2024

·

Stayed 3 nights

Convenient location to Pensacola NAS. The neighborhood was average. Bed was not comfortable but room was clean.

10

Donna

6 Aug 2025

·

Stayed 1 night

Clean and comfortable room. Good breakfast. Close to NAS and IMAX

8

Ann

29 Aug 2023

·

Stayed 1 night

The staff is great. My room was great. The area. (Outside of the immediate hotel) was not great and that is out of their control.

8

Randall

25 Jun 2023

·

Stayed 1 night

This was a one night stay to be a bit closer to the airport after a week long beach stay. A little bit worn but not too bad, generally clean, a bit sparse on the furniture but spacious rooms. Internet was good and everthing worked and was tidy. We left too early for the breakfast so cannot say much more. Not too far to the airport.

10

Michael

29 May 2025

·

Stayed 1 night

Very good service and staff. Very convenient with access to many dining options nearby.

10

Janine

26 Mar 2024

·

Stayed 3 nights

Convenient location and easy to get to the base.

10

Alondra

10 Jul 2023

·

Stayed 3 nights

The hotel was nice and clean and the room was spacious, but if you’re planning on going to the beach be prepared to drive at least 15-20min with no traffic. Other than that it was nice!

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Dining

Breakfast is a consistent highlight with good variety and attentive staff. A few notes mention items running out or limited quality on some mornings.

Related guest reviews

10

Denny

20 Jun 2025

·

Stayed 1 night

Very clean and spacious room, great customer service at front desk. Breakfast was great with variety of food.

10

ernest

16 Aug 2024

·

Stayed 3 nights

breakfast was great.

10

Karla Renae

17 Sept 2023

·

Stayed 3 nights

The breakfast was delicious with nice options and the staff were super nice. The location of the hotel is good because it was about 10-20 minutes from a lot of places.

10

DOUGLAS

25 Dec 2024

·

Stayed 3 nights

This is an exceptional property! The staff was both friendly and helpful. They were particularly attentive during the breakfast, keeping the area clean and well stocked.

8

SHARON

2 Oct 2025

·

Stayed 2 nights

The hot tub was not in working condition. The night front desk person was less than friendly. Could not get the T.V. to work until our 2nd day. The breakfast buffet was excellent. The day shift employees were nice and polite. The room was clean.

10

KAREN REY

10 Jul 2023

·

Stayed 3 nights

Property was clean and comfortable. Breafast was better than average

10

Beverly

19 Feb 2023

·

Stayed 2 nights

Very clean and ample accommodations. Excellent breakfast with good variety and plenty of it.

10

Daniel Paul

24 Oct 2024

·

Stayed 2 nights

I wasn’t there a lot, but the room was clean and nice and the breakfast was well done and the people there at the breakfast area were very pleasant and friendly.

6

Natasha

29 Jul 2024

·

Stayed 3 nights

A bit pricey for a very average hotel. Clean! Towels etc changed daily. Breakfast staff very nice, but the breakfast was pretty weak.

6

Jaimee

18 Jul 2025

·

Stayed 1 night

The hotel was OK and I would stay there again. When we arrived, there was no toilet paper in the room and no extra linens for the pull out bed (I alerted the hotel in advance that we required a pull out couch and again at check in.) - relatively easy fixes with a trip to the lobby. The room was damp - I don't know if this was because of the proximity to the beach or the a/c unit. When you sat on the couch, your bottom got wet. The pancake machine didn't have batter in it and the staff didn’t seem to care/notice. It just seemed like a general sloppiness/laziness to the day-to-day details. Ironically, they post notices all over about a rating of anything less than 10 will "break [their] hearts." The water pressure is fantastic, though. However, for the price, I would have expected a closer attention to detail.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$109
February	US$127
March	US$163
April	US$170
May	US$176
June	US$153
July	US$169
August	US$137
September	US$125
October	US$115
November	US$108
December	US$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $129	17 $138	18 $187	19 $177
20 $101	21 $110	22 $110	23 $115	24 $119	25	26 $128
27 $104	28 $107	29 $109	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $109	2 $126	3 $130
4 $114	5 $106	6 $108	7 $121	8 $133	9 $127	10 $132
11 $104	12 $104	13 $114	14 $108	15 $116	16 $152	17 $152
18 $117	19 $103	20 $128	21 $114	22 $111	23 $136	24 $130
25 $98	26 $116	27 $116	28 $116	29 $116	30 $130	31 $121

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Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, Multiple Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Pensacola-West Navy Base by IHG

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Prices for upcoming dates