Columbus Hilliard Hotel

Room had a leak in the ceiling, they had to move us to another room on a different floor at 10:00 at night. No Ice machine or vending machines. Property was overbooked by more than 200 rooms and it was a bit hectic for the front desk staff. Room floor had not been swept before we arrived. I understand that you purchased the hotel recently, but there are things that should have been taken care of for the comfort of your guests.

We noticed right away that some of the common areas were very dirty and cluttered, but our room itself appeared clean. We didn’t sleep well the first night because we ended up having some issues with the room (broken AC, leaking toilet, shower not working), but the night shift promised to move us to another room for the second night. There was big miscommunication between the shifts, but eventually we got a different room with working AC and shower (toilet still leaked though). We were told our morning coffees would be comped due to the inconvenience, but they were not. We absolutely loved the bartender on Saturday (I believe her name is Tara?). She is a literal superhero and deserves the world. Her service and friendliness made our stay worthwhile. Overall, our stay was not worth the price we paid, but we were still grateful to have decent beds somewhat close to the music festival without breaking the bank.

Fiancée and I stayed here for Sonic Temple. Awesome place especially for the price. We plan on staying here again anytime we’re in Columbus!

The room was older the ceiling was dirty and falling apart the bed and mattress were dirty. The bath tub didn’t drain and was clogged

Clean room