Extended Stay America Premier Suites - San Antonio - North

The hotel is mediocre as suggested by the price. Our vehicle was broken into and the tail lights were stolen off of it. The stff did nit seem to care one but and they have no outside cameras for security

For an extended stay hotel there was remarkably little utensils, plates, cups etc. Remarkably little as in none. There were no plastic cups, no coffee maker, no ice bucket, and the ice maker in the refrigerator did not work. The queen bed was a twin with one bedside table. There was a pervasive smell of insecticide in the hallways and the only elevator was very slow. The only good thing was the price.

First room i was in had roaches second room moved too broken furniture. Staff was supper nice. Pool in operable broke so dont trust website when they say pool.

The worst experience I ever had. Upon arrival, was told the pool was out of service, the gym was incomplete, and that barbecuing was not allowed ( on the site it showed a terrace where it said bbqing was allowed). When I entered my room and after I unpacked got settled in the bed smelled horrible, there were no pots or pans, no coffee maker, and when I went to take a shower, the shower was not working! Was moved into another room and the AC was not working!! This place need to be shut down ASAP.

The ice machine was not working, there was dog poop by the elevator and its smelled like dog in the hallway.

Where do I start?! It is simply not a hotel you would expect in this area. The lobby is not inviting, there is only a sofa and one tv. The staff was nice and welcoming but that’s the only positive thing about my visit ( I left and didn’t stay). The elevator shakes and sounds as if it was going to come apart when the door opened/ closed. The hallway carpet and dim lighting made it appear as if I was walking into the Cecil hotel- it was creepy and smelly. Once I reached the door to my room it appeared as if someone had tried to break it open with a crow bar. Once inside the room the tv was broken and I could only see half the screen, the smell was musky like, the shower had stains and hair from previous guest. I decided to leave and stay somewhere else. The owners need to address these issues and place accurate photos of hotel. Do not waste your money, for $20 more you can stay at a clean/updated hotel within a few blocks from this one… don’t walk, run from this place.

Overall the location is a very nice place to lay your head for the night. The rooms looked and more importantly, smelled clean. We were comfortable and the view from the hill was really nice. However, when we checked out the next morning, we found that our truck had it's tail lights stolen and there are no cameras facing the parking lot. So would I recommend the place to stay? Sure, as long as you're driving a rental and you paid for the optional insurance.

No ice machine in building. Full frig in room, no ice trays.

I will not book another stay here. Upon arrival, we had no shower curtain. I called the front desk and was informed that housekeeping would be notified. I waited for several hours, and no housekeeping. I had to get the shower curtain from the front desk and hang it myself. There were four construction workers in the parking lot playing their music so loud it was heard on the fourth floor where my room was located. Notified the front desk of the complaint. Nothing happened. Several hours went by, and the music was just as loud. I notified the front desk again. This time the front desk told me she had gone out, but there were no trucks or construction workers playing loud music. I informed the lady at the front desk; she was not telling the truth. I had been observing these four construction workers from my room window after the first notification was made. After the second notification, I watched the front desk person go outside, and at that time, the noise was lowered. I was not happy that the front desk person had not gone outside after the first notification. Another complaint. When I initially booked my stay, I was informed the hot tube and pool were operational. Upon my arrival, the front desk told me the hot tub and the pool had been non-operational for several months. Another lie was made.

Almost Memorial Day and the POOL and Hot Tub are down, and no one seems to be working on them. Coffee and packs of instant Oatmeal are hardly worthy of being called "Grab and Go Breakfast". Poor internet connection. Kept getting dropped. Probably not an issue for travelling Construction crews, but unacceptable for Business travelers.

It smelled and was in worse shape than I expected. Stairwell and side exit grubby. Room smelled bad. The carpet should be clean and it was not. I'd get in the shower and all sorts of hair and dirt came off my feet. Grounds were not taken care of - quite a mess.

The elevator and the 3rd floor hallway smelled like weed. The room smelled like mildew and we had to get air fresheners. The bathroom door handle was broken.

The carpet smelled in the hallway and the carpet in the room had stains. Bathroom was not very clean and there was no Grab and Go breakfast as advertised.

Carpets were dirty. Floors were slick and felt greasy. Common areas and hallways stunk. Would not stay again.

This hotel was really clean and smelled nice. The staff was so friendly and helpful! We will definitely stay here again!

This hotel was beyond filthy. The carpets in the hallways look like they've never been cleaned, the rooms have roaches. This was by far the worst experience I've had. Not only that when we spoke to the manager she did not attempt to assist us in any was instead she checked us out stating that they were over booked. A video of the roaches is being sent to the corporate office. All is good as long as you are willing to sleep , eat and bath with roaches. my score is -10.

The room was very dirty and there were a lot of cockroaches, it was disgusting.

There were roaches in the room. All over the kitchen counter when I woke up at night. Mold around the caulk in the bathroom.

This has been by far the worst room I have ever checked in to. I don’t understand how Expedia allows people to book at this property. Let’s start by walking in and seeing dirt and trash on top of the fridge, then sliding on a greasy floor and sticky carpet, the microwave was broken and missing parts, the tv screen was blue on every channel, there was blood stains on the bed skirt, there was spit stains with blood on the wall, crumbs and trash around the bed, under the bed there was trash, excessive hair, a used drug baggie, and dried Mac & cheese. There was greasy face marks on the window, water leak marks and unfinished repairs on the ceiling, the bathroom tub had some dirty marks on it, there was "brown matter" on the wall. The door look was broken and modified, and no manager on site to help. People staying there in lobby looked homeless. We checked in and immediately checked out, and still working on getting a refund.

The room smell was horrid. Had to sleep with window open and still couldn’t get rid of it. Absolutely horrible. Web site claims breakfast, but it is a lie. Front person tried to minimize the issue by saying ’limited’ breakfast, but there was only coffee available. Would never ever stay here again, or recommend it to anyone… Horrid smell….

The elevator and the 3rd floor hallway smelled like weed. The room smelled like mildew and we had to get air fresheners. The bathroom door handle was broken.

I did have a good night sleep, it was clean and quiet but there wasn't any hot water when I went to take a shower and no attendant was at the front desk. People said they waited and came back to check for an hour but didn't see anyone.

It was too much noise during the night so I couldn’t sleep. Couple of doors were broken and had to pay for WiFi for a FaceTime call.

Window entirely opens with zero screen or protection to keep a child from falling out of hotel. The room stinks. There are no shades. The bathtub doesn’t have a stopper to use tub for children. The phone doesn’t work. And the elevator can be heard opening and closing all night. Horrible hotel. Really. Horribly hotel experience. Worst ever for me.

We needed a new room when checking in because the recliner was broken. The new room still had sticky floors and brown muck in the bathroom. The room smelled moldy. We only stayed two of the three nights booked and left early.

This hotel is absolutely disgusting. Its supposed to be a non smoking hotel but the first and second floors, even the lobby, smell like cigarettes and weed. Our room got double booked and I didn't even receive a phone call. We had a double room booked and ended up with two single rooms and we have small children. The rooms are absolutely disgusting. Everything is falling apart and needs to be cleaned or redone. To make it even better the showers only have boiling hot water. No cold water. The front office lady was nice and helpful though.

Had to move rooms three times till I got a room that everything worked! Elevator felt like it was going to break at any moment, front desk was so high he didn’t know left from right

Where do I start?! It is simply not a hotel you would expect in this area. The lobby is not inviting, there is only a sofa and one tv. The staff was nice and welcoming but that’s the only positive thing about my visit ( I left and didn’t stay). The elevator shakes and sounds as if it was going to come apart when the door opened/ closed. The hallway carpet and dim lighting made it appear as if I was walking into the Cecil hotel- it was creepy and smelly. Once I reached the door to my room it appeared as if someone had tried to break it open with a crow bar. Once inside the room the tv was broken and I could only see half the screen, the smell was musky like, the shower had stains and hair from previous guest. I decided to leave and stay somewhere else. The owners need to address these issues and place accurate photos of hotel. Do not waste your money, for $20 more you can stay at a clean/updated hotel within a few blocks from this one… don’t walk, run from this place.

This has been by far the worst room I have ever checked in to. I don’t understand how Expedia allows people to book at this property. Let’s start by walking in and seeing dirt and trash on top of the fridge, then sliding on a greasy floor and sticky carpet, the microwave was broken and missing parts, the tv screen was blue on every channel, there was blood stains on the bed skirt, there was spit stains with blood on the wall, crumbs and trash around the bed, under the bed there was trash, excessive hair, a used drug baggie, and dried Mac & cheese. There was greasy face marks on the window, water leak marks and unfinished repairs on the ceiling, the bathroom tub had some dirty marks on it, there was "brown matter" on the wall. The door look was broken and modified, and no manager on site to help. People staying there in lobby looked homeless. We checked in and immediately checked out, and still working on getting a refund.

Dated.....water temp control is tricky, tv screen broken....few channels, put me on the 4th.Floor

The lady at front desk seems very unfriendly and annoyed of her job. Waited 20 min to check in at night stood there for a check in. I can hear everyone comes and goes in hall way trying to sleep.

I really enjoyed the service!

I did have a good night sleep, it was clean and quiet but there wasn't any hot water when I went to take a shower and no attendant was at the front desk. People said they waited and came back to check for an hour but didn't see anyone.

This place was dirty. trash and dirty clothes and bedding, where in the hallways, the staff was not in the front counter most of the time, the breakfast area was almost empty. They had coffee only and when I inquire the front desk person, where was the sugar and cream They said they ran out the day before and did not provide any solution and this was first thing in the morning.

This hotel was really clean and smelled nice. The staff was so friendly and helpful! We will definitely stay here again!

This hotel was beyond filthy. The carpets in the hallways look like they've never been cleaned, the rooms have roaches. This was by far the worst experience I've had. Not only that when we spoke to the manager she did not attempt to assist us in any was instead she checked us out stating that they were over booked. A video of the roaches is being sent to the corporate office. All is good as long as you are willing to sleep , eat and bath with roaches. my score is -10.

We arrived and was given a room. The elevator and entire 2nd floor smelled like weed. Went to our room on the second floor and the room also smelled so we went back downstairs to switch it. The front desk apologized and was quick to make it better but she only has 1 room on the 3rd floor. Thankfully, it was cleaner and didn’t smell but it wasn’t the best smelling. The hotel smelled moldy and smelled like it needs new carpeting. This is South Texas & humidity is terrible.

I will not book another stay here. Upon arrival, we had no shower curtain. I called the front desk and was informed that housekeeping would be notified. I waited for several hours, and no housekeeping. I had to get the shower curtain from the front desk and hang it myself. There were four construction workers in the parking lot playing their music so loud it was heard on the fourth floor where my room was located. Notified the front desk of the complaint. Nothing happened. Several hours went by, and the music was just as loud. I notified the front desk again. This time the front desk told me she had gone out, but there were no trucks or construction workers playing loud music. I informed the lady at the front desk; she was not telling the truth. I had been observing these four construction workers from my room window after the first notification was made. After the second notification, I watched the front desk person go outside, and at that time, the noise was lowered. I was not happy that the front desk person had not gone outside after the first notification. Another complaint. When I initially booked my stay, I was informed the hot tube and pool were operational. Upon my arrival, the front desk told me the hot tub and the pool had been non-operational for several months. Another lie was made.

Check- in was smooth and the staff is very friendly and accommodating. Thank you

We stayed at this property for two weeks and had no issues. We ended up needing to stay one more night but when I booked it I booked it for the wrong night. The General Manager was very nice and helpful and allowed us to change our booking without any fees as it was not refundable. We were very pleased with this hotel and would definitely recommend it!

Located near by shopping plazas and two exit to the nearest emergency room if needed. Location is quite.

Signage for entrance was very difficult to find in daylight, and at night, it was only lit from one visible side, If you were coming up the road from the northern direction and needed to turn right, the Sign was easy to miss. It was partway up the hill. There was nothing close to the actual term or to warn that the turn was coming up. We spent an hour trying to help one member of our party to find the way, I finally drove down and waited next to the freeway so that I could have him follow me the last bit.

I hadn't ever stayed in an extened stay hotel, so the experience was very different than what I expected. I did like the kitchenette with fullsize refrigerator, stovetop, microwave and coffee maker. The staff were very nice and helpful, parking was great. Area was safe, and convenient to shopping. It was walkable to shops and some restaurants if you're in decent shape. Its at the top of a hill, so walking could be challenging for some. The property in general seemed a little run down. Was told there was coffee available in lobby area but they were out most of the days I was there. The room had a weird smell, probably the carpet. The toilet seat was broken, and the bathtub needed some cosmetic repair.

What I like is that it was in an area where is close to restaurants, staff very friendly parking close to the entrance. They need to repair certain things on furniture and restrooms.

I enjoyed being close to every place that I like to go to eat and shop at. It was a great visit to San Antonio, Texas.

Okay for price. Close to 1604 and nearby restaurants.

Near by H‑E‑B and many restaurants. It is okay for a weekend deal. I was in my own.

I think this property is under new ownership... They missed some of the basics. Out of coffee one day. Out of coffee cups another day. A bit of trash in the public areas. No dishes for customers use in the room. Otherwise, clean room and linens. Cool a/c. Hot water. Good bed, TV and fridge. Convenient to Planet Fitness, LA Fitness, HEB and restaurants/.

Overall the location is a very nice place to lay your head for the night. The rooms looked and more importantly, smelled clean. We were comfortable and the view from the hill was really nice. However, when we checked out the next morning, we found that our truck had it's tail lights stolen and there are no cameras facing the parking lot. So would I recommend the place to stay? Sure, as long as you're driving a rental and you paid for the optional insurance.

Overall the services and accommodation were very good. My bedroom was nice. The AC/heater makes some noice. If you are staying a weekend is a decent place to be for the price paid. Convenient to be around H‑E‑B and other restaurants.

We have stated a lot of hotels during our travels and I would say that this one is on bottom of the list I'm going to give it a one-star simply from the fact the refrigerator did keep things cold. I'm not sure how you can advertise a breakfast when you're only two options are Miniature blueberry muffins and chocolate chip which I don't do chocolate. They did furnish so-so coffee to wash your breakfast down with. I'm usually not a complainer but this one needs to be grouped with the rest of the budget hotels. There was mold around the soap dish in the shower and there's a lack of power outlets to plug in your Essentials. Seems this one's a bit outdated and needs some help but that's all I have to say.

What is the breakfast I didn’t see it?!?!

The carpet smelled in the hallway and the carpet in the room had stains. Bathroom was not very clean and there was no Grab and Go breakfast as advertised.

This place was dirty. trash and dirty clothes and bedding, where in the hallways, the staff was not in the front counter most of the time, the breakfast area was almost empty. They had coffee only and when I inquire the front desk person, where was the sugar and cream They said they ran out the day before and did not provide any solution and this was first thing in the morning.

I think this property is under new ownership... They missed some of the basics. Out of coffee one day. Out of coffee cups another day. A bit of trash in the public areas. No dishes for customers use in the room. Otherwise, clean room and linens. Cool a/c. Hot water. Good bed, TV and fridge. Convenient to Planet Fitness, LA Fitness, HEB and restaurants/.

I appreciated the ability to prepare meals in my room.

A very good hotel. Was comfortable and clean, Full size refrigerator. Glass top burners. Large microwave and actually a large dishwasher. Staff was very nice. Breakfast selection very limited. I would stay here again.

The staff were friendly. The hotel is outdated and ciuld use some cosmetic updates. The tub was very stained. The grab snd go breakfast was nonexistent. Not bad for the price.

The room smell was horrid. Had to sleep with window open and still couldn’t get rid of it. Absolutely horrible. Web site claims breakfast, but it is a lie. Front person tried to minimize the issue by saying ’limited’ breakfast, but there was only coffee available. Would never ever stay here again, or recommend it to anyone… Horrid smell….

Almost Memorial Day and the POOL and Hot Tub are down, and no one seems to be working on them. Coffee and packs of instant Oatmeal are hardly worthy of being called "Grab and Go Breakfast". Poor internet connection. Kept getting dropped. Probably not an issue for travelling Construction crews, but unacceptable for Business travelers.