Holiday Inn San Antonio N - Stone Oak Area by IHG

There was no hot water in the shower, no hair dryer in the room. The door to the room wasn't sealed properly and one walking by could see into the room.

Room was clean Bar and restaurant did not stay open late enough to eat

When we arrived, we were told the rooms were not ready yet ( 4:30 pm). The older receptionist told us, it wasn’t her fault that she could only do so much and she was at an age where she was not going to stress out. She said the housekeeping dept had failed to do their job and the front seat he not been notified. So, after Luke 1 hour of waiting, we got our keys. By that time there were a group of people waiting in the lobby. There was only 1 elevator, we had to get dressed so we took the stairs to the second floor. We get to our room and the keys don’t work. Had to go back down the stairs again to get them fixed. The room was ok, the lighting in the restroom was not too great. Other than that it was ok

room service was great no issues. only thing is that your beds are kind of hard and had a tough night catching some zzzz..

Was very happy with the room and check in girl loved her personality and very kind. Overall experience was great