Hampton Inn & Suites Laurel, MS

Hotel was clean and convenient. Pool area was always dark and water very cold. Breakfast was not amazing. Housekeeping staff very friendly and helpful.

Lovely staff and nice fitness center.

Our room was great, and the staff was great, but we didnt know ahead of time that the property was being renovated. There was no hot breakfast and the pool was not available.

Pros: Good location, clean, spacious room Cons: staff not friendly, elevators in need of serious repair/maintenance- the door stuck with us inside, disgusting breakfast not accommodating to allergies

Hotel and our room undergoing significant renovation of which we were not made aware of until checking in when I saw signs. When we arrived in our room saw construction tape in the tub and warning tape on the shower rod. The tub had fresh patches which would have prevented a bath Water pressure was poor and toilet was wobbly. Couldn’t unpack or do anything in room for about 45 minutes waiting for all clear to be able to use the room. Room was large but sparsely furnished. Part of the construction also meant no dining room so were given a grab and go which consisted of bottle of water, apple, bagel with peanut butter spread - apple was bad. - totally unacceptable. Possibly would have the used the gym but it was closed. The pool being closed didn’t matter to us. With all this said we paid about $217 with nothing on the site about extensive hotel construction and never offered any kind of compensation or apology. We do appreciate your hotel brand updating but not at the expense of your customers.

Friendly staff, clean rooms & pet friendly!

EXPEDIA didn’t notify me that the hotel was under construction. No hot breakfast, parking inconvenience.

Loved our stay here! The staff was so friendly and helpful and they had an above average FREE breakfast! The rooms are clean well maintained and we truly appreciated the streaming options like Netflix available!

Room was good. Very limited tv viewing available. Had problems with elevator. It was reported to front desk, and were informed we didn't know how to properly push an elevator button. Really??? How inappropriate!! Yet other staff was very friendly, helpful and a delight to communicate with. Special kudos to the breakfast ladies..

Carpet dirty. Elevator occasionally did not work….very unnerving

Had no TV, broken top to ice bucket, grim along base of bath tub.

Good evening, the room that me and my wife was placed in was not very sanitary when it came to the corners of the room, and on the furniture. We saw heavy spider web build ups in the corners by the AC unit, bed, and tv stand. Also hair was found on the sofa and carpet. The microwave in the room was very old, rusty, and not clean inside.

The room wasn’t cleaned very well - there was a child’s fruit snack wrapper at the end of the bed. The bed was hard and pillows way too small.

It was updated and very clean.

Nice room. Found a dirty towel Decent breakfast. Rude staff. I interrupted her playing on her phone I guess.

Woke up with bites down my arms and found a bed bug on the bed!!

Room was clean and staff was friendly. We were a short drive from downtown Laurel. Hotel breakfast was good.

Property was very clean and well taken care of. Enjoyed my stay.

The hotel was clean, inviting and the staff were very friendly. The breakfast was tasty and fresh and offered a lot of options. Our room was clean and updated. All amenities were appreciated. Will stay again.

The property was very clean with nice landscaping. The entry way and breakfast area were very clean. Every staff member we encountered at check-in/out & breakfast were extremely friendly and customer focused. The rooms were awesome! Everything recently remodeled, clean, organized with great water pressure! I absolutely recommend this hotel for a Laurel stay. I have no dislikes to note!!

Checkin was slow and they were not very receptive. Walls and doors very thin. Could hear the group of teenagers running the hall and talking.

The property is well maintained. Our room was clean and everything worked. The two queen room was spacious with a table and two chairs.

The hotel was excellent in every category except I couldn’t control the air conditioning inside the room. We stayed in late July and it was scorching hot and the room temperature was about 74 and controlled from outside the room. We paid $194 a night to still be uncomfortably warm

Air conditioner was so loud I had to set the thermostat at 78 so I could try to sleep in quiet. But 78 is too hot for me to sleep well. I informed the front desk and they said the maintenance guy was aware of it. The toilet paper holder was broken off the wall and laying on the sink. The bathroom wasn’t clean. For $200, this was a disgrace.

The rooms are spacious and the bed was comfortable

Water saving shower was horrible.

What an excellent hotel. The room was spacious and appeared to be recently renovated. The service desk staff was friendly and helpful.

This is the best hampton inn we ever stayed all over america. The hotel is new and super clean. The beds…. Heaven!!! So clean and comfortable.

Beautiful and spacious room. Kind and accommodating staff.

Two nights in Laurel in wonderful King Suite. Roomy, comfortable, clean. Staff were responsive to needs. Nice choice of breakfast foods. Just be aware that there is only one taxi in town if you need a ride. Get that number from front desk.

The check-in staff was very cordial and helpful. The breakfast room attendant was very friendly and helpful. She made mornings a great joy. The breakfast food options were very good and having hot tea, cocoa, and coffee 24/7 was a greatly appreciated amenity. I would definitely stay there again.

Very polite and friendly staff. The gal at the front desk was awesome. She even sent a text later to make sure we were doing ok and see if she could do anything else for us. She sent the same text again the next day. AMAZING.

Horrible … the manager is completely inappropriate… she makes a hostile environment for guest and staff! The manager is unable to listen to guest and make responsible and reasonable decision based on situation…. Such as call the police … due to the fact she was un able to discuss the pet policy with out screaming and disrespecting us… (so obscene video was taken) she resorted in calling the police … when the police arrived they were confused as why they were called … she dismissed them … I asked them to stay… she then started to disrespect and yell at the police… we decided it was a safety risk and we needed to leave due to ill will and determination to retaliate! Horrible experience! Also they would not help us get our money back… and shamed us for using Expedia stating the did not like the company and had no control of refunding our money… This is not a true Hilton that shared the values of Hilton! The assistant manager Sharon apologized for the manager ill will and said that’s how she is and has difficulty sometimes talking in genuine appropriate manner! We want a refund of our stay… we were fearful for our safety and was not given the opportunity to check in due to the managers actions! The police also felt it was in our best interest to leave since she was still yelling!

Everyone there is so friendly and helpful. The front desk lady even offered a roll away bed for my son. The breakfast had lots of choices and the lady working it was so sweet. We will definitely stay there again.

Overall, we were very pleased with our stay of two nights. We have found that we never go wrong with Hampton Inn & Suites. This location was close to fulfilling that potential; the only (minor) issues were a loose grab bar in the shower and the toilet handle was a little loose. My wife felt the floors were not quite as good as we expected, but I thought they were fine. The location did look a little run down in the elevators. But, the staff and service was beyond exceptional, especially the two ladies who did the breakfast each morning. If the waitstaff in America were only partly as good as they were, we'd have a better country. I'm serious; I have never encountered a more helpful or friendler breakfast staff in all of our travel experieinces. And, the breakfast itself was really good. Overall, I'm ready to go back the next time we are in Laurel.

We loved Renee at the front desk. She was easy to talk to, gave us great suggestions for things to do and places to eat. The breakfast was also very good and the common places were really clean.

Staff was so friendly.

Loved our stay here! The staff was so friendly and helpful and they had an above average FREE breakfast! The rooms are clean well maintained and we truly appreciated the streaming options like Netflix available!

The house keeping knocked on the door the day of check out at 8am to clean and we told them no thank you and we were still here. They then walked in at 945, and we had to stop them from coming into the room while we were still there. Totally Unprofessional and not safe.

We had an amazing trip which started with our arrival thru our checkout. The evening staff who we had the most interactions with was outstanding. Friendly, personable and helpful with suggestions on dining and attractions ... we could not have chosen better for our 10 year anniversary trip.

This location was very convenient to everything we wanted to see. Easy in and out.

Close to a lot of activity and stores and restaurants!

We stayed one night. Staff was friendly. Room was clean. Nice, quiet place to stay. Very convenient to get to the downtown area.

Hospital is right up the street. Easy access to I59. Plenty of dining options within 1 mile of property. Downtown is an easy 5 minute drive.

Our stay at the Hampton Inn was very enjoyable and in a great location. The ladies at check in were very nice and informative. The ladies at breakfast and environmental services were also very friendly. Our room was very clean. The only con was the shower head. No water pressure. It was very time consuming to take a shower. That’s the only improvement I recommend.

Nice off to itself property, so it's quiet and easy access to everything.

Location was convenient for shopping, dining, and visiting downtown Laurel.

Close to where we were going, in a quiet part of the neighborhood, clean. They also offered a free hot breakfast in the morning.

It was easy to locate.

The staff and location was great

The room was clean and comfortable, likely recently renovated. The breakfast was below average. The waffle machine and juice dispenser weren’t working due to an electrical problem caused by renovations but the hotel didn’t make any alternative arrangements like bottled juice.

Breakfast options are truly worth staying for.

The ladies at the front desk were the best! Clean rooms. Good breakfast. Would definitely stay again.

Hotel and our room undergoing significant renovation of which we were not made aware of until checking in when I saw signs. When we arrived in our room saw construction tape in the tub and warning tape on the shower rod. The tub had fresh patches which would have prevented a bath Water pressure was poor and toilet was wobbly. Couldn’t unpack or do anything in room for about 45 minutes waiting for all clear to be able to use the room. Room was large but sparsely furnished. Part of the construction also meant no dining room so were given a grab and go which consisted of bottle of water, apple, bagel with peanut butter spread - apple was bad. - totally unacceptable. Possibly would have the used the gym but it was closed. The pool being closed didn’t matter to us. With all this said we paid about $217 with nothing on the site about extensive hotel construction and never offered any kind of compensation or apology. We do appreciate your hotel brand updating but not at the expense of your customers.

The hotel was under renovations. Dusty, dirty, no pool, no hot breakfast. Breakfast was a to-go bag. Orange, water, chewy bagel, peanut butter and jelly condiment. I had asked for a reduction in rate which was not honored.

The breakfast food available was horrid. The bananas were all well beyond ripe. They were all dark brown. The oranges had mold on them. The hard boiled eggs were very rubbery and chewy. Didn’t dare eat the prepared freeze dried eggs and mystery meat. Head across to the Waffle House. Room was nice and clean. Bed very comfortable. Bathroom could have been cleaner . Overall a good stay. Too bad the breakfast options were so bad. I would stay again, but plan on eating breakfast elsewhere.

Very clean and comfortable. Room well supplied. Excellent breakfast included.would definitely stay there again

Loved our stay here! The staff was so friendly and helpful and they had an above average FREE breakfast! The rooms are clean well maintained and we truly appreciated the streaming options like Netflix available!

Wonderful place! The staff were amazing and the breakfast was delicious. Definitely recommend staying here!

Great staff Good breakfast.