Is parking available at the property?

Yes, parking is available on-site. Valet parking is offered at a fee of USD 21 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee, approximately USD 0 to 18 per person.

Are pets allowed at the property?

Yes, pets are allowed in specific rooms only, with a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not mentioned.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in El Paso, within a 5-minute drive of Paso del Norte International Bridge and Sun Bowl Stadium. It is approximately 0.3 km from San Jacinto Plaza and the El Paso Museum of Art, and about 8.2 miles from El Paso International Airport.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available, with access from 8:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. There is no mention of a minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for a fee of USD 25 per stay. Specific details on extra beds are not provided, and advance requests may be required.

Hotel Indigo El Paso Downtown

Average nightly price at Hotel Indigo El Paso Downtown by IHG by month, last 12 months (USD)
Month	Average price
January	US$128
February	US$137
March	US$146
April	US$155
May	US$225
June	US$142
July	US$130
August	US$128
September	US$163
October	US$149
November	US$152
December	US$120

What guests think

As reviews of Hotel Indigo El Paso Downtown by IHG show, guests praise the friendly staff, central location, and lively rooftop pool bar, while recurring concerns include loud late-night music, inconsistent air conditioning, and intermittent hot-water or water-shutoff issues.

Many like the clean, stylish rooms and city views, though a few found them small and noted thin walls or hallway noise. On-site dining, especially Mamacita’s and the pool bar, earns praise, with occasional comments about limited hours or slow service. Parking is usually paid valet, considered convenient but costly. Expect a vibrant downtown stay best for travelers comfortable with weekend noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop pool and bar are big draws with city views and a lively scene, but weekend DJ/music runs late and the pool can get crowded or dirty. Parking is typically paid valet; a few guests noted elevator problems.

Related guest reviews

4

Cedrick

22 Aug 2025

·

Stayed 2 nights

Hotel is very aged. Rooms and halls are very hot and stuffy. Room had a lot of dust on many things. The shower had a big rust hole which resulted in the room below me leaking and maintenance having to come in my room mid stay. Pool is nice but was very cloudy and muggy. Bad area is nice.

10

Carissa

28 May 2025

·

Stayed 2 nights

Stylish stay with great amenities We loved our stay at Hotel Indigo El Paso! The room was comfortable, and we really enjoyed the room service after a long day. The rooftop pool and bar were definite highlights—great views, relaxing vibe, and good drinks. Would stay again!

10

Maria

27 May 2025

·

Stayed 2 nights

Great Hotel in Downtown. The Pool is pretty cool and clean. The rooms are also very nice and the bathroom too. Friendly staff!

8

John-David

30 Mar 2025

·

Stayed 1 night

The property is modern and features an excellent bar. The staff is attentive and accommodating. The valet service makes parking convenient, though I wish it were included in the stay. Depending on your room location, you may hear music from the bar until 1:00 AM, so keep that in mind.

10

Athena

25 Mar 2025

·

Stayed 1 night

Great bartender. Nice gym equipment. Beautiful pool area,

8

Mario

21 Dec 2024

·

Stayed 3 nights

Staff was great valet is mandatory

8

Dania

16 Aug 2024

·

Stayed 1 night

Very nice hotel if you're looking for a stay-cation. Only thing I didn't like is that there is no free parking available for guests, it's an extra cost per day, so I would factor that into your budget.

8

Krysta Y

8 Jun 2023

·

Stayed 2 nights

The pool had a lot of dirt, debris, and garbage at the bottom. I can overlook the dirt and debris because it’s a rooftop bar, but all the plastic cups from the drinking and fake eyelashes were excessive.

4

Julieta f

27 May 2023

·

Stayed 1 night

The pool was not working, the parking was unclear and. Finally I figured out I had to pay valley parking.

10

Matthew

20 Mar 2023

·

Stayed 1 night

Great hospitality all around. The elevator seems to have issues, but all in all great hotel

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Cleanliness

Many guests found the hotel and rooms clean, but there are repeated reports of hot-water outages/shutoffs and occasional housekeeping lapses or worn fixtures. Standards feel inconsistent across stays and floors.

Related guest reviews

10

Luis

6 Nov 2025

·

Stayed 1 night

The room was exceptionally clean!

4

Cedrick

22 Aug 2025

·

Stayed 2 nights

Hotel is very aged. Rooms and halls are very hot and stuffy. Room had a lot of dust on many things. The shower had a big rust hole which resulted in the room below me leaking and maintenance having to come in my room mid stay. Pool is nice but was very cloudy and muggy. Bad area is nice.

6

CINDY

11 Aug 2025

·

Stayed 2 nights

I always stay at this hotel but this time the water was shut off.

4

Jessica

4 Aug 2025

·

Stayed 1 night

There was literally no hot water in our room. It was horrible. The whole room is terribly dingy. The look is modern but upon closer inspection it is very dinged up and old.

10

laurie Ann

22 May 2025

·

Stayed 2 nights

The hotel was very clean. The hotel staff is friendly and helpful. We love the look of the hotel and rooms

10

Joshua

20 Apr 2025

·

Stayed 1 night

Really nice and clean comfy

6

Anna

19 Feb 2025

·

Stayed 1 night

While we did get a room upgrade, the bathroom was not clean at all. Thank goodness we were only there one night.

8

Vera

13 Feb 2025

·

Stayed 1 night

The only reason i didn't give it a 4/5 is because at 6am in the morning, I wanted to take a shower before my meeting, and there was no hot water. It was awful to have to sponge bathe before leaving.

6

Ashley

3 Aug 2024

·

Stayed 1 night

Pool and pool area were dirty, glass cups in the room were dirty as well.

4

Alejandro

3 Jun 2024

·

Stayed 1 night

Found dirty underwear on a dresser and clothing tags. Room was not cleaned before arrival

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AI-generated summary based on recent guest reviews

Rooms

Rooms are stylish with comfortable beds and good views, but some feel small and have thin walls with noise from the pool/bar or hallways. A recurring complaint is weak or nonfunctional AC; in-room fridges are not standard but can be requested.

Related guest reviews

8

jawanna

21 Oct 2025

·

Stayed 1 night

We did not utilize the bar this trip, but the area was good and the room was comfortable. I do wish for future stays that there were refrigerators and microwaves in the room.

10

Eric

27 Jul 2025

·

Stayed 2 nights

Our stay was great! Nice clean hotel the beds were comfy and the shower had great pressure. We had a pool view and it was pretty

4

Alfredo

17 Jul 2025

·

Stayed 1 night

I didnt like that the ac unit or the room wasn't cold enough not even through the night...it was hot in the room...

10

Neal

14 Jul 2025

·

Stayed 1 night

The room was amazing, the hotel, had an amazing view of El Paso. Liked the pool area that had an area that someone could grab drinks and relax. It was a great experience for myself. Just wish the AC was easier to use, my room was set at 64, and when attempted to change the temp, the AC wouldn’t work.

8

Michael

7 Jun 2025

·

Stayed 1 night

Stay here a few times a year. Nice fun place. Conveniently located. Everything is always nice. Only complaint was a/c wasn’t really working in our room or on the 12th floor.

6

Ailina

12 May 2025

·

Stayed 1 night

The hotel staff was great. But we had zero AC in our room, it was so hot, and they did not fix it while we stayed. It was miserable. I asked for a discount, considering we barely slept due to the heat. But they never responded to my multiple requests. The hotel staff was amazing, and if the AC had worked, it would have been a 5-star experience. However, not having air conditioning in your room in Texas is not a good experience.

6

Ana

7 Apr 2025

·

Stayed 1 night

Beautiful hotel but the room felt crowded. Extremely small.

8

John-David

30 Mar 2025

·

Stayed 1 night

The property is modern and features an excellent bar. The staff is attentive and accommodating. The valet service makes parking convenient, though I wish it were included in the stay. Depending on your room location, you may hear music from the bar until 1:00 AM, so keep that in mind.

10

Renee

30 Aug 2024

·

Stayed 2 nights

Nice room and view, friendly staff, nice lobby/pool/bar area. Great pizza and drinks at lobby bar. Comfortable bed and clean bathroom. I did not see a mini fridge or room safe.

8

Sonya

24 Jun 2024

·

Stayed 2 nights

The hotel is very pretty. The area appears safe, though I didn’t walk around much. I was traveling alone and needed to sleep for business purposes between 10 pm and 6 am. I was situated two rooms from the elevators. I could hear shuttling through the walls. People slammed doors all night. Walls were thin on the 11th floor. I was woken every 30 minutes until 1 am when the DJ at the pool deck finally shut down the party and everyone came up to their rooms laughing and slammed their doors. I understand the DJ is a common thing every weekend. I stayed Saturday and Sunday. The service, ambiance, cleanliness and amenities were nice. The situation with it being a party hotel on the weekend is not great - especially with thin walls.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly and helpful across the hotel and valet. Some guests experienced slow responses, poor communication during disruptions, or rude interactions at the bar or front desk.

Related guest reviews

2

Parisa

27 Sept 2025

·

Stayed 1 night

We were supposed to have a court hearing, but it was canceled. We called to the hotel for changing the date but, anyone didn’t answer us just they said, we should do online on site unfortunately we couldn’t change online too.

2

Marisela

31 Aug 2025

·

Stayed 2 nights

It’s was not a very good experience. Room temperature was hot AC not working was only offered a fan to “help” cool room down. and no manager on duty and was only available on Saturday after 3pm will not recommend this Hotel to anyone

10

Gloria

25 Jun 2025

·

Stayed 1 night

The staff and property are amazing! Felt very welcome. Will not ever stay anywhere else besides Indigo!

10

Crystal

27 May 2025

·

Stayed 1 night

Great experience. I will always stay here when I’m in EP. Wonderful staff

10

Winston

8 Apr 2025

·

Stayed 1 night

Amazing staff, from the valet parking crew to the front desk to the bar. Couldn't be more hospitable. Super clean and comfortable room.

10

Lumaris

4 Apr 2025

·

Stayed 2 nights

Area has a lot to offer. Just minutes away from San Jacinto Plaza, The Art Museum and great restaurants. If you want to stay in, the Hotel has areas to enjoy and a great Restaurant. William was very attentive and professional. Highly recommend this hotel when in El Paso.

4

Christopher

3 Dec 2024

·

Stayed 3 nights

Fire alarm went off at midnight, no explanation. Had to spend an hour in the cold and elevators were out and had to walk 9 flights up the stairs for a day including that night. Super inconvenient. Hotel never brought towels when asked. Bar tender was super rude at hotel bar and never spoke to us. Waitress even tried charging a drink the next night when we went to the restaurant. Super bummer, used to always stay here over the last years and it looks like the plaza will be where we stay during the holidays now.

4

Lauren

3 Jan 2024

·

Stayed 4 nights

Front desk staff was terrible! Checked in and the man at the front desk never stopped texting on his phone to answer my questions. Went back to ask about their NYE event and he just told me to look it up online. Find out the next morning that they were hosting a brunch buffet which I also wouldn’t have know about if I hadn’t gone downstairs to get coffee since there was a couple screaming and fighting on my floor which by the way was not stopped by hotel security who only knocked and didn’t attempt to talk to the girl in said couple.

10

James

10 Aug 2023

·

Stayed 1 night

Concierge was very welcoming right from the start, everyone else was just as friendly and helpful if we needed anything. We will definitely be back and would recommend Indigo for anyone staying in El Paso.

4

LaShonda

1 May 2023

·

Stayed 6 nights

Sheets were not clean. Front desk staff do not consistently answer the phone. Gym equipment is subpar. At check-in I was told that the hotel had system issues and guest were unable to obtain room kesy. I had to wait an extended period of time to be able to check into my room because of “system issues”. Valet service is the worst I have ever experienced. Morning valet employee did not answer phone the entire stay. I had to wait to get car in the mornings because valet employee would not answer the phone for guest to request that their car be available when they got downstairs-this delayed my work arrival daily.

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Location

Central downtown location is walkable to restaurants, nightlife, museums, and the ballpark, with easy access to transit. Some external noise from nightlife or trains was noted.

Related guest reviews

8

Brian

1 Aug 2025

·

Stayed 3 nights

Overall the Hotel Indigo was a great experience. For our first time to El Paso it provided at GREAT location to access downtown, the baseball game, and many restaurants within walking distance. The valet service was fast and attentive so there was very little wait. The Indigo staff was overall good. William was the front desk attendant and was attentive to several questions I had including local food options (they were perfect suggestions to!) The rooms were easy to get to and the security features with the room cards were nice as well. There were a couple of issues that were disappointing. The AC in our room did not keep the room cold and in fact was more humid than cold. We told the staff but there attempt to fix did not do much. The ceiling above the shower looked to be patched but the paint and the area was not well finished and looked pretty rough. In the men's restroom in the lobby there appeared to be some patch work done behind a large portion of the wall in the stall. It was not painted or attended to so it looked pretty rough. All in all I liked my stay at the Indigo and would return! The fixes and attention to detail would only make it that much better!

8

Kristofer

9 May 2025

·

Stayed 5 nights

A nice place convenient to downtown El Paso.

10

Lumaris

4 Apr 2025

·

Stayed 2 nights

Area has a lot to offer. Just minutes away from San Jacinto Plaza, The Art Museum and great restaurants. If you want to stay in, the Hotel has areas to enjoy and a great Restaurant. William was very attentive and professional. Highly recommend this hotel when in El Paso.

10

Jessica

31 Mar 2025

·

Stayed 1 night

Extremely easy location for travel. Parking was super easy and convenient. The staff was very friendly and helpful.

10

Carlos

25 Nov 2024

·

Stayed 1 night

Great location close to night life and restaurants

10

carolyn

5 Oct 2024

·

Stayed 1 night

Close to everything in historic district, staff and bar area good

10

Lillian

4 Sept 2024

·

Stayed 1 night

Pool was awesome. Great location.

10

HECTOR

26 Aug 2024

·

Stayed 1 night

Great location

8

William

8 Aug 2024

·

Stayed 2 nights

The Hotel Indigo is right downtown El Paso. It is on the trolley line between downtown and the university a couple miles north. Downtown El Paso is in the early stages of renovation with some new apartment buildings beginning to appear. Right now, however, there is more going on in the suburbs. The outdoor pool on the fifth floor is delightful, Front desk staff were helpful.

10

Dayanara

19 Feb 2024

·

Stayed 1 night

I thoroughly enjoyed my stay at this hotel. The staff was exceptionally friendly, and the facilities, including the pool and rooms, were impeccably clean. The hotel's downtown El Paso location is incredibly convenient. However, the only drawback was the absence of complimentary parking. They do offer valet parking for $18 per night, but despite this, the overall experience at the hotel was delightful.

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Dining

On-site options, especially Mamacita’s and the pool/lobby bars, earn praise for tasty food and drinks. Occasional comments mention limited hours or menus and slow or inconsistent billing/service.

Related guest reviews

10

Carissa

28 May 2025

·

Stayed 2 nights

Stylish stay with great amenities We loved our stay at Hotel Indigo El Paso! The room was comfortable, and we really enjoyed the room service after a long day. The rooftop pool and bar were definite highlights—great views, relaxing vibe, and good drinks. Would stay again!

10

Yudith

18 Apr 2025

·

Stayed 1 night

I looved it.... everything was amazing, clean SERVICE WAS MORE THAN EXCELENT!!! the staff was Super nice !! Thr restaurant downstaris is so good !!

10

Marc

5 Apr 2025

·

Stayed 2 nights

Friendly helpful staff. Great restaurant.

10

trisha

2 Mar 2025

·

Stayed 2 nights

I bought the breakfast for an extra 21 a day and they would only give me credit for 18. I was cheated out of money and they did not care. Samantha at the front did not care and said there was absolutely nothing she could do to help

10

Rebekah

7 Nov 2024

·

Stayed 1 night

Pizza at the bar/restaurant on 5th floor was delicious! Room was great. Staff was always accommodating and friendly.

10

Nancy

10 Jun 2024

·

Stayed 3 nights

Loved the rooftop bar, restaurant lobby area and friendly staff!

4

ALONA

31 May 2024

·

Stayed 2 nights

Overall not a bad hotel. I didn’t like that bar does not open till 3. And food selection is not good at the pool.

10

Dina

23 May 2024

·

Stayed 2 nights

Everyone was very kind and helpful. The hotel is very accommodating. Valet is quick. Bar, restaurant, cafe, pool… the ambiance is great. Very relaxed chill vibes and offer great night entertainment. I have used this hotel before and will continue to do so.

10

Celeste

11 Feb 2024

·

Stayed 1 night

Walking distance from several restaurants. Mamacitas breakfast was delicious!! Loved that that was an option!

10

Allan

5 May 2023

·

Stayed 1 night

Late day arrival....passing thru. Easy checkin....room was very nice....and open aired bar was a nice suprise. Only downfall for us personally, was the very limited menu of the restaurant.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $103	2 $140	3 $204	4	5 $190	6 $162	7 $188
8 $108	9 $150	10 $158	11 $160	12 $142	13 $136	14 $172
15 $106	16 $118	17 $204	18 $321	19 $303	20 $161	21 $182
22 $99	23 $93	24 $115	25 $128	26 $113	27 $143	28 $115
29 $102	30 $107

Hotel Indigo El Paso Downtown by IHG

Prices for Hotel Indigo El Paso Downtown by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room

Standard Room, 2 Queen Beds

Suite, 1 King Bed

Guest reviews of Hotel Indigo El Paso Downtown by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Indigo El Paso Downtown by IHG

Considering this hotel for your El Paso trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $266
25 $208	26 $204	27 $405	28 $223	29 $148	30 $138	31 $155