The Westin Washington Dulles Airport

Unfortunately, my experience was negatively impacted due to an injury I sustained while entering the airport shuttle. The seatbelt latch appeared to be defective and exposed sharp metal, which caused a cut to the middle of my left hand. Since the incident, I have been experiencing substantial discomfort, including pain, numbness, and difficulty with flexibility in my hand and wrist area. I was extremely uncomfortable throughout the night due to the severity of the pain and irritation following the injury. I intend to seek medical attention once I arrive at my final destination. I wanted to formally bring this matter to your attention, as guest safety should remain a top priority and I believe this defect poses a risk to others as well.

Clean room

Very attentive staff. Very clean

Everything was nice.

This was a nice property in many respects and nice staff. Clean, good breakfast buffet, free shuttle service to airport and local aviation museum. If we were staying more than one night, we would have requested another room. We were in 901. The issue we had in the room was the noisy refrigerator and toilet while trying to sleep. Both need to be replaced. The fridge would make loud noises when turning off, which happed several times during the night, and the toilet would run periodically as well. Water must be draining so that the tank needs to fill itself up. Needless to say, we did not get a good night’s sleep. Because of this fact, we had to give a lower rating despite the other excellent qualities of the property.