Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 6:30 AM to 9:30 AM.

Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a fee of USD 30 per accommodation, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 6:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas, ensuring comfort for guests with disabilities.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Leland, within a 15-minute drive of Riverwalk and the University of North Carolina at Wilmington. It is 16.9 miles from Wrightsville Beach and 2 miles from New Hanover Regional Medical Center.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available, which is seasonal and open from April to October.

What are the policies for guests staying with children?

Up to 2 children aged 13 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 20.00 per day, subject to availability. Advance request is recommended.

Best Western PLUS Westgate Inn and Suites

Average nightly price at Best Western PLUS Westgate Inn and Suites by month, last 12 months (USD)
Month	Average price
January	US$103
February	US$122
March	US$123
April	US$131
May	US$150
June	US$147
July	US$141
August	US$134
September	US$126
October	US$132
November	US$109
December	US$90

What guests think

Across many reviews, travellers describe Best Western PLUS Westgate Inn and Suites as very clean with exceptionally friendly staff and a standout complimentary breakfast, offering comfortable, spacious rooms and a convenient location near shopping, dining, and Wilmington attractions.

Guests appreciate the pool and hot tub, pet friendly policies, and lobby coffee, though the bar is often closed and usually limited to beer and wine. Common frustrations include spotty Wi‑Fi, finicky key cards, and occasional maintenance or housekeeping issues; a few reports mention pests or odors. Overall, expect a comfortable, value‑minded stay anchored by great service and breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and hot tub are clean and popular, though jets or temperature occasionally disappoint. The lobby bar is frequently closed and typically beer and wine only.

Related guest reviews

6

Patricia

22 Jun 2025

·

Stayed 1 night

Hotel said bar & restaurant, but no staff to man it and no alcohol only beer and wine.

8

Nick

7 Jun 2025

·

Stayed 2 nights

Good amenities and quality overall. Just wish the bar/lounge hours were updated on the guest services directory. Despite saying it was available daily until 11PM, the bar was closed the entire time I stayed here. Plenty of local food places within walking distance, just wish there were more sidewalks.

10

Mary

26 Jun 2024

·

Stayed 1 night

This hotel was great, hotel check-in clerks were very friendly, checkout staff was very friendly. The rooms were very clean and updated, bathroom spotless, kudos to the housekeeping staff. The pool was clean and refreshing, the hot tub was very nice as well. Would recommend to anyone.

10

Tysen

6 Jun 2025

·

Stayed 2 nights

property was clean and attentive. pool/hot tub were great and breakfast was top notch

10

Daniel

25 Aug 2025

·

Stayed 3 nights

Very clean hotel. NIce lobby, too! Good breakfast. My only issues were that the shower door would not close completely, causing minor flooding to the bathroom floor, and that I could not see where to turn on the jets in the hot tub near the pool. I also wish the bar had drink options other than just beer and wine.

10

Melissa

31 Aug 2024

·

Stayed 1 night

Stayed one night for a quick weekend trip to Wilmington/Carolina Beach. The front desk staff were extremely friendly and helpful. The complimentary breakfast was good including eggs, sausage, waffles, etc. The facility is well maintained with a heated pool and hot tub. We got a king room which was clean and comfortable. Will definitely stay here again.

10

Jessica

29 May 2024

·

Stayed 2 nights

I loved the pool and hot tub but wish the hot tub jets worked.

10

Steven

10 Jul 2025

·

Stayed 1 night

We had a great time during our stay. The staff was so friendly and helpful. We found a great steakhouse a mile from the property. Close to Wilmington and Carolina Beach. They had coffee available in the lobby all day!! The pool is smaller but the outdoor area around the pool was very nice, even had music playing on the speakers at the pool. Will definitely stay again the next time we are in the area.

10

Laura

5 Jul 2024

·

Stayed 1 night

Great, other than the bar was closed on a Saturday night stay!

8

Kelly

23 Jun 2023

·

Stayed 1 night

Hot tub was extremely hot, almost uncomfortably hot. Limited lighting in rooms.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise very clean rooms and common areas. Some note exceptions such as stained or sticky carpets and a few pest reports, plus occasional missed housekeeping during stays.

Related guest reviews

10

Daureen

25 May 2025

·

Stayed 1 night

Impeccably clean room! Friendly staff, great free breakfast.

2

Jenna

7 Apr 2025

·

Stayed 1 night

I want a refund. It was dirty. We leftnwith bites on both of us. Bed bugs is what our family provider said they looked like.

8

Nancy

1 Dec 2024

·

Stayed 2 nights

Need to finish renovation. Need to vacuum hallways. Very dirty outside of rooms.

6

William

18 Jul 2024

·

Stayed 2 nights

As soon as we walked in the door i had to kiil two roaches. The room was warm with tge AC set to 65 degrees. We couldn't walk on the floors without socks it was sticky lije it hadn't been cleaned in a while. The bed was comfortable we brought our own pillows we always do. We have visited a lot of pet friendly hotels this by far has been the most uncomfortable due the roaches we felt unclean and was ready to check out. The staff was very nice and did a good job. We didn't ask for another room if roaches are in one usually they are in all.

10

Jeri

6 Aug 2025

·

Stayed 1 night

It was very clean and comfortable. The staff was excellent! Would highly recommend this property

10

eneyda

9 Jun 2024

·

Stayed 2 nights

Very clean

8

Tracy

8 Jun 2025

·

Stayed 3 nights

Good overall, did not clean one day but came right up and completed service. Some stains on furniture

6

Perry

22 Aug 2024

·

Stayed 3 nights

The hotel was convenient to a shopping area. Staff was very friendly. The carpet in walking area was clean. The carpet and the chair in the room needed replacing or cleaned.

10

Martha

10 Jul 2025

·

Stayed 2 nights

Very clean and the staff was outstanding!

6

Karen

25 Sept 2023

·

Stayed 2 nights

The front staff was very nice and accommodating even changing my room to one with a tub upon my request. The breakfast was very good. My only concern was that carpets and upholstery in the room was quite dirty. It was clear that nothing had ever been shampooed. I mentioned to the front desk and they acknowledged that the hotel would be going under renovation. Housekeeping is clearly a problem at this property.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, updated and generally comfortable, though some guests find the beds very firm. Wi‑Fi can be spotty and TVs or remotes tricky, with occasional noise from nearby pets or hall activity.

Related guest reviews

10

Elizabeth M

7 Oct 2025

·

Stayed 3 nights

Our room was clean, comfortable and spacious! The staff were all amazing and kind. We were even given a complimentary bottle of prosecco to celebrate our anniversary! We will definitely be back for another stay❤️

6

Melvin

21 Feb 2025

·

Stayed 1 night

We were in Room 215. The bed was so hard that we did not sleep well at all. I even got up and sat in the chair part of the night. This was not a good sleep experience, and that is what we needed most.

8

Elizabeth

5 Jul 2023

·

Stayed 3 nights

We enjoyed our stay. The room was fine. The breakfast was outstanding! Our only complaint was we had noisy neighbors who went in and out of their room constantly and the noise of their door opening and closing was annoying. But that was not the hotel's fault.

10

Andrea

1 Jul 2025

·

Stayed 3 nights

The updated rooms were a pleasant surprise! Job well done!

10

Jonathan

21 Jan 2025

·

Stayed 1 night

The room was nice, clean, and the bed was extremely comfortable

8

David

12 Jun 2025

·

Stayed 2 nights

The front desk was friendly and helpful. The room itself was good and the bed was comfortable. The internet/wi-fi and the TV interface was terrible and needs upgrading. A lot of the options on the TV just did not work and the wi-fi connection kept shutting off.

10

Constance

11 Jun 2023

·

Stayed 1 night

The hotel is located in Leland, which is very close to Wilmington. All other hotels we considered in Wilmington were $50-$75 higher. And this was one of the nicest Best Westerns I’ve stayed in. The only downside was the hotel allowed pets and our room was in the section where guests with pets stay, so we heard a lot of barking dogs.

8

Nancy

25 Jan 2025

·

Stayed 1 night

Renovated room was nice; TV tricky to operate.

8

Marietta

29 Jan 2024

·

Stayed 3 nights

Only complaint was the seal in the window was gone and made the room feel run down.

10

Diane

9 Sept 2025

·

Stayed 1 night

Very pleased. Room was huge, well lit, clean, and bed was comfortable.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and accommodating across the hotel. A minority report check‑in mistakes, slow or rude interactions, and unresolved issues.

Related guest reviews

10

Lori

21 Aug 2025

·

Stayed 3 nights

The staff and service were amazing. Very friendly and went out of their way to make us comfortable.

6

Cheri

18 Oct 2025

·

Stayed 1 night

Check in, the girl at the desk was training, her "coach" had us check into the wrong room. Even though the trainee questioned it. When we got to the room it was occupied. They said they were staying for 3 more days and that it took 3 tries to get the keys to there room straight. I went back to the desk and the "coach" said my bad I was talking. Karaoke that night. A group of tween boys were singing. I stood at the bar area for 10 minutes, then walked away as I was ignored. I came back after the kids left and asked if the bar was open. The answer was yes, beer and wine only. I asked for a couple different wines. They weren't chilled. I received a quarter of a glass as a sample. Then asked for another glass. She emptied the bottle, but was half a glass and said that the other woman would ring it up. The other woman proceeded to wait on someone else, poured them a glass of wine that had double the amount that I had. I purposely didn't take a drink and asked her about it. She said she must have emptied the bottle, I said yes. Then she found more of the same wine and added to my glass. No apologies.

10

Michael

29 Jul 2024

·

Stayed 2 nights

The man at the front desk was great he also ran the bar and helped the breakfast people every morning very hard worker the cleaning people were very friendly too!! Overall great experience!!

2

Bill

3 Jul 2023

·

Stayed 1 night

When I arrived at 8:10 pm there was no one at the check in desk, had to wait 10 minutes for her to finally arrive to check me in. While I was waiting I rang a bell that was supposed to be on the counter but instead was behind the counter. Upon ringing it the top fell off and landed behind the desk on the floor. I went through an open door to get the top of the bell that was on the floor behind the counter. When leaving the behind counter area with the bell top the check in girl finally arrived and very rudely scolded me for going behind the counter to retrieve the bell top. I explained why I was there and asked her why the check in counter was not being manned for 10 minutes she said that she was only gone for 5 minutes I then told her that I arrived at 8:10 and showed her my cell phone which showed 8:20. She was extremely rude and disrespectful to me plus she left the check in counter unattended for at least 10 minutes and probably more on a July 4th weekend at during prime check in time I will NEVER stay at a Best Western again due the rude and disrespectful attitude she gave me!!!!

10

Martha

10 Jul 2025

·

Stayed 2 nights

Very clean and the staff was outstanding!

4

Courtney

5 May 2025

·

Stayed 2 nights

I went on birthday weekend got moved 4 times that night. The first room was already occupied when I tried to open the door.The next 3 weren’t rooms I paid for. My kids were coming with family they had to wait because I had to stay in a smaller room and I still was paying for a suite I wasn’t in. Management never contacted or helped

2

Ed

25 Nov 2023

·

Stayed 1 night

So we had trouble traveling down to Wilmington. After a long exhausting drive we arrived at the hotel only to be told that they apparently closed out our reservation because of a night audit. We already paid???? So now we are sitting in a parking lot with all of our stuff and nowhere to go. Thanks best western!!!

10

Nancy

15 Sept 2024

·

Stayed 3 nights

Staff was amazingly responsive and professional during a medical emergency.

6

Jessi

10 Jul 2024

·

Stayed 3 nights

The staff was rude when I called regarding the air condition not working and the keys were not working to the doors. I had to ask for four new sets of keys, none of which worked and multiple other people were complaining about this so I don’t know why this hasn’t been resolved. I mean, when you’re out in heat, I don’t think you should be fiddling with a key to get into your door and not just one door but the door from the outside and the door getting into your room, the door getting into the pool, the door getting into the gym, LITERALLY EVERYWHERE! Also, the front desk ladies, well their attitudes were terrible so maybe you could work on some customer service skills. I don’t ever leave reviews, so that right there should tell you a little something

10

Richard

14 Jul 2025

·

Stayed 2 nights

Every staff member was pleasant, helpful and cheerful. Always asking if there was anything we needed or anything they could do.

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AI-generated summary based on recent guest reviews

Location

Convenient base near Wilmington with easy access to shopping, restaurants, and area beaches; many also find it safe and quiet. Some note limited walkability and occasional nearby traffic noise.

Related guest reviews

8

Angel

30 Mar 2025

·

Stayed 2 nights

Great location central to shopping, a lot of food choices and entertainment.

10

Theresa

6 Jul 2025

·

Stayed 4 nights

The staff were very friendly. The complimentary breakfast was great. The hotel and pool/hot tub are kept clean. The hotel is in a great location and very convenient to shopping, beaches, grocery and places to eat.

10

Harold Maier

10 Aug 2023

·

Stayed 8 nights

Nice, safe and comfortable. Centrally located but not walkable, you’ll need you car to get to shops and restaurants. Complimentary breakfast was fantastic. Staff is friendly and accommodating. We’d stay there again should we be in the area.

10

Jessica

20 Aug 2024

·

Stayed 1 night

Very nice hotel just outside Wilmington. Clean, comfortable beds, quiet, friendly staff, good breakfast, outdoor pool. Convent shopping area close by for necessities, easy drive to local beaches, airport and other Wilmington attractions. Will definitely stay again when in the area!

10

Jeff

22 Jul 2025

·

Stayed 6 nights

Stayed here 7/14-7/20 while vacationing. Hotel is a great location, is clean and well maintained, breakfast was excellent, and the staff was amazing! Definitely would recommend and stay there again. ⭐️⭐️⭐️⭐️⭐️

10

Gail

30 Dec 2022

·

Stayed 19,355 nights

Location right next to a shopping center that had everything I needed: restaurants, gas, and a super Walmart yet the hotel is off to the side of the shopping center in a quiet wooded area.

10

Charles

1 Jul 2025

·

Stayed 6 nights

Excellent property, very clean, fresh. Staff was VERY friendly and helpful. Varied selections on breakfast offerings that varied through the week of our stay. Great location as close to Wilmington and short drive to beaches.

10

Thomas

21 Aug 2023

·

Stayed 2 nights

The location to shopping and restaurants is a plus

10

Korrin

21 Jul 2025

·

Stayed 3 nights

We really enjoyed our stay here. The staff was super friendly and helpful. The room was clean and comfy. The pool was clean and heated. They even provided towels by the pool. The bed was also comfortable. We really enjoyed being close to so many things and only 40 minutes from the beach. Would definitely stay here again!

8

Ronald

26 May 2025

·

Easy checkout and in. Construction did not bother us. Close to beaches and airport! Will stay again!

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AI-generated summary based on recent guest reviews

Dining

Breakfast stands out for quality and variety—frequently called one of the best—with hot and cold options like waffles, eggs, and fruit. Occasional gaps or hiccups (e.g., certain items missing or coffee machine issues) are mentioned.

Related guest reviews

10

Robin

16 Dec 2023

·

Stayed 3 nights

Very upset that the coffee machine was out of order for most of the time we were there.

10

Robin

24 Apr 2024

·

Stayed 4 nights

Fantastic staff...breakfast is amazing...convenient to everywhere

10

John

1 Jun 2025

·

Stayed 2 nights

Great hotel! Super clean and great breakfast! Right next to a clean Walmart and new Dunkin & Starbucks!

10

Karen Sharper

28 Feb 2024

·

Stayed 2 nights

I love the breakfast! What a great way to start the day! The breakfast staff is courteous, made sure to replenish the food in a timely manner, and assisted the customers as needed. They even asked if we enjoyed the food! That shows pride and commitment in your work. The facility is clean and I was impressed!

10

Amy

5 May 2025

·

Stayed 1 night

Best breakfast EVER! Super friendly staff!

8

Dennis

5 Apr 2025

·

Stayed 2 nights

Breakfast staff rude when asked for where items were: EX: asked for salt and pepper- staff threw open the drawer to find , placed it forcefully on counter and then said “ no salt” and left. Felt he was overwhelmed and unprepared. Also coffee carafe was low and told to use the machine there which took forever and caused a line to wait for! Other than this issue, front desk very pleasant , room comfortable ! Will return on next travel to visit family .

10

Jim

3 Aug 2025

·

Stayed 1 night

The hotel is very nice. The room was great. The bathroom is in dire need of an upgrade. The breakfast in thr morning was good, however it lacked any sort of meat. No sausage no bacon, no ham nothing. No signage directing you to an entrance of how it flowed. The food was good though and it was hot and fresh. Overall 9 out of 10

8

Janet

27 Dec 2023

·

Stayed 7 nights

Very nice employees. Breakfast ok. Nice fresh biscuits no gravy. Scrambled eggs only 1 of 4 days

10

Jason

19 Aug 2025

·

Stayed 1 night

The staff was very nice and accommodating. The breakfast was pretty incredible. You can’t beat the waffles!

10

Neka

10 Feb 2024

·

Property was amazing! Very clean. Staff was very friendly and helpful. They also have the best breakfast of any hotel I have stayed at. I highly recommend this hotel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $85	3 $85	4 $86	5 $86	6 $123	7 $123
8 $86	9 $86	10 $86	11 $86	12 $90	13 $124	14 $124
15 $100	16 $86	17 $86	18 $86	19 $86	20 $126	21 $126
22 $100	23 $86	24 $86	25 $96	26 $96	27 $112	28 $112
29 $90	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
		1 $86	2 $86	3 $86	4 $104	5 $100
6 $94	7 $86	8 $88	9 $86	10 $87	11 $107	12 $107
13 $86	14 $86	15 $86	16 $86	17 $86	18 $100	19 $100
20 $86	21 $86	22 $86	23 $86	24 $86	25 $101	26 $101
27 $86	28 $86	29 $86	30 $87	31 $87

Best Western PLUS Westgate Inn and Suites

Prices for Best Western PLUS Westgate Inn and Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Accessible (With Sofabed)

Standard Room, 1 King Bed, Accessible (No Pets)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (Walk-In Shower;Pet Friendly)

Guest reviews of Best Western PLUS Westgate Inn and Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western PLUS Westgate Inn and Suites

Considering this hotel for your Leland trip?

Prices for upcoming dates