Hotel Palace Puebla

Name: Hotel Palace Puebla
Address: 2 oriente No. 13 Colonia Centro, Puebla, Puebla, Mexico, Puebla, Puebla, Mexico
Rating: 8.15

"Clean rooms"

"Welcoming staff"

Amenities

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Property description

Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

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Guest reviews

8.2

Very good

Based on 1,328 verified reviews

Who stays here?

Business

18%

Couple

21%

Family

32%

Group

27%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Palace Puebla, travelers often praise the central, walkable location and friendly staff, but reviews frequently mention thin walls and nighttime noise, along with mixed upkeep that ranges from very clean rooms to occasional maintenance or cleanliness lapses.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Juan

30 Nov 2025

Stayed 1 night

Good Place

Alonso

26 Nov 2025

Stayed 2 nights

Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.

Jose Francisco

4 Oct 2025

Stayed 2 nights

Alvaro

23 Jul 2025

Stayed 1 night

Nothing

Claudia

16 Jul 2025

Stayed 1 night

Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk

2 oriente No. 13 Colonia Centro, Puebla, Puebla, Mexico

Location

With a stay at Hotel Palace Puebla, you'll be centrally located in Puebla, steps from Zócalo de Puebla and within a 10-minute walk of Puebla Cathedral. This hotel is 1.1 mi (1.7 km) from Puebla Convention Center and 2.3 mi (3.7 km) from Fort Loreto.

Zócalo de Puebla(0.1 Miles)

Street of Candies(0.2 Miles)

Santa Monica Convent and Museum of Religious Art(0.2 Miles)

Mexican Revolution Museum(0.2 Miles)

Santo Domingo Church(0.2 Miles)

Candy Street(0.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 16:00

Before 12:30

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free valet parking is available on-site, but parking is limited.

To-go breakfasts are available daily from 7:30 AM to noon for a fee, approximately MXN 100 to 250 for adults and children.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM to 4:00 PM, and check-out is at 12:30 PM. Early or late check-in/check-out may be available upon request, but arrangements should be made at least 24 hours prior to arrival.

The property is centrally located in Puebla, steps from Zócalo de Puebla and within a 10-minute walk of Puebla Cathedral. It is approximately 1.1 mi from Puebla Convention Center and 2.3 mi from Fort Loreto.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

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