Hotel Nacional Merida

The location is poor, on the farther outskirts of the city center. The elevator did not work during our stay.The room was small with NO decor of any type on the walls. There was no coffee maker in the room (as described in the Expedia listing). The bathroom toilet was cracked on top, and clogged easily. Mirror in bathroom was rusting out with spots marring the surface. Towels, although large, were extremely scratchy. Shower temperature was lukewarm, at best. Our room was streetside, and was very noisy all night. The "fitness center" only had two treadmills, and the room doubled as a storage room for mattresses. Air conditioning did work. The staff was friendly, but had limited English speaking skills. They did try hard to answer questions, but it was a good thing I speak some Spanish. The room was cleaned with fresh bedding daily. The little cafe next to the hotel was nice, with very good and reasonable prices, and very friendly service. We were glad it was there as the hotel itself did not offer any meals. The only reason I gave it 2 stars (instead of 1) is that the price for our 5 night stay was very reasonable. But if we were to vist Merida again, we would definitely choose another hotel, even at a higher room rate.

Tranquilo y bonito. Bien ubicación y con estacionamiento

Okay, the location was walkable to everything we wanted to see. It was clean and the staff was exceptional. Overall are really nice hotel. It was our first stay in Merida so we have nothing to compare it to. I will say overlooking the street was absolutely terrible. It was constant buses and lines of people waiting for the buses and you couldn't walk down the street. The buses ran all hours of the night and it was exceptionally loud. Like way too loud. We were on the third floor and you could also hear the kids in the pool late at night. The pool was supposed to close at 8:00 but it definitely did not when we were there. Between the shrieking and the motorcycles and the buses and being unable to walk on the road that was the only reason this is getting the rating it is. I really want to rate it higher. Also, as a side note, we had a sweet with a kitchenette but there was no fridge? There's a microwave in a sink and a dining table but no fridge. Not helpful to bring back leftovers if you're staying for a while. Also, there are no hand towels in the bathroom so basically you're using your bath towels all the time.

Un hotel céntrico, limpio, acorde al precio, el cuarto y baño moderno, amplio, las camas muy cómodas; el servicio muy bueno; lo único que no me gustó fue el horario de alberca: de 10am a 10pm, ojalá pudieran abrirla desde las 8 am.

En general, es un hotel sólo para pasar la noche. El personal muy amable. Muy buena ubicación. El cuarto amplio pero sábanas y toallas viejas. El baño tenía un olor a caño muy fuerte. Pocos lugares de estacionamiento.

The only positive aspect is the location, which is excellent. The property should not be considered a 4-star hotel. It’s outdated, and our room didn’t have a mini-fridge and the Sink was leaking. Our experience was terrible as we were woken up at 6 a.m. by the front desk knocking persistently on our door. The reason? “Your car is double-parked in our private lot, and a guest needs to leave.” I replied that we had parked correctly, but they insisted it needed to be moved as it was blocking someone. I quickly got dressed, went downstairs, and they had made a mistake—the car to be moved wasn't ours! No apologies for waking us up so early.

La atención fue muy buena y que acepten mascotas es increíble. Los cuartos están muy bien y alrededor hay mucho que visitar.

Muy bien, limpia y amplia, la cama medio dura pero estaba cómoda, el personal super amable y eficiente

muy limpio y uen servicio

En general, es un hotel sólo para pasar la noche. El personal muy amable. Muy buena ubicación. El cuarto amplio pero sábanas y toallas viejas. El baño tenía un olor a caño muy fuerte. Pocos lugares de estacionamiento.

Nos asignaron una habitación muy deteriorada y para colmo con un insecto nocivo Muy desagradable, el agua se filtraba x el cancel de la regadera

La propiedad se encuentra en mal estado, sucia y había mucho ruido

Lo recomiendo, áreas limpias, excelente ubicación y seguro,

Me encantó el hotel, las instalaciones están muy limpias, el personal muy atentos, y está céntrico para ir a pie a varios lugares, definitivamente, me volvería a hospedar en este hotel

Situado en el centro de la ciudad, cómodo y limpio

El hotel muy limpio, la atención adecuada. Si regresaré a este hotel.

Nunca volvería a hospedarme, ya qué hay CHINCHES, el joven de la recepción subió a corroborarlo, tengo pruebas de las picaduras y videos de las almohadas con chinches, es un tema de salubridad que definitivamente no debe pasar por alto

Muy bien, limpia y amplia, la cama medio dura pero estaba cómoda, el personal super amable y eficiente

The location is poor, on the farther outskirts of the city center. The elevator did not work during our stay.The room was small with NO decor of any type on the walls. There was no coffee maker in the room (as described in the Expedia listing). The bathroom toilet was cracked on top, and clogged easily. Mirror in bathroom was rusting out with spots marring the surface. Towels, although large, were extremely scratchy. Shower temperature was lukewarm, at best. Our room was streetside, and was very noisy all night. The "fitness center" only had two treadmills, and the room doubled as a storage room for mattresses. Air conditioning did work. The staff was friendly, but had limited English speaking skills. They did try hard to answer questions, but it was a good thing I speak some Spanish. The room was cleaned with fresh bedding daily. The little cafe next to the hotel was nice, with very good and reasonable prices, and very friendly service. We were glad it was there as the hotel itself did not offer any meals. The only reason I gave it 2 stars (instead of 1) is that the price for our 5 night stay was very reasonable. But if we were to vist Merida again, we would definitely choose another hotel, even at a higher room rate.

What i didn't liked was that I selected a room with one king size bed and one queen size bed when went to the room only had 2 queen beds

Okay, the location was walkable to everything we wanted to see. It was clean and the staff was exceptional. Overall are really nice hotel. It was our first stay in Merida so we have nothing to compare it to. I will say overlooking the street was absolutely terrible. It was constant buses and lines of people waiting for the buses and you couldn't walk down the street. The buses ran all hours of the night and it was exceptionally loud. Like way too loud. We were on the third floor and you could also hear the kids in the pool late at night. The pool was supposed to close at 8:00 but it definitely did not when we were there. Between the shrieking and the motorcycles and the buses and being unable to walk on the road that was the only reason this is getting the rating it is. I really want to rate it higher. Also, as a side note, we had a sweet with a kitchenette but there was no fridge? There's a microwave in a sink and a dining table but no fridge. Not helpful to bring back leftovers if you're staying for a while. Also, there are no hand towels in the bathroom so basically you're using your bath towels all the time.

En general, es un hotel sólo para pasar la noche. El personal muy amable. Muy buena ubicación. El cuarto amplio pero sábanas y toallas viejas. El baño tenía un olor a caño muy fuerte. Pocos lugares de estacionamiento.

Céntrico, cómodo, aceptable.

The only positive aspect is the location, which is excellent. The property should not be considered a 4-star hotel. It’s outdated, and our room didn’t have a mini-fridge and the Sink was leaking. Our experience was terrible as we were woken up at 6 a.m. by the front desk knocking persistently on our door. The reason? “Your car is double-parked in our private lot, and a guest needs to leave.” I replied that we had parked correctly, but they insisted it needed to be moved as it was blocking someone. I quickly got dressed, went downstairs, and they had made a mistake—the car to be moved wasn't ours! No apologies for waking us up so early.

Bonito y familiar, buen trato, mi experiencia confortable

No hay ventilación en los baños, cuartos muy pequeños

Situado en el centro de la ciudad, cómodo y limpio

Muy bien, limpia y amplia, la cama medio dura pero estaba cómoda, el personal super amable y eficiente

Mi reserva no la tenían al momento del check in y se volvió a pagar. A la fecha no tengo respuesta de Expedia ni del hotel, siendo que hable con la chica de Reservas Gabriela Balam, llame a Expedia por teléfono. Sigo a la espera sin obtener servicio post venta de ninguno de los dos establecimientos.

No me agrado el cambio de habitación que me proporcionaron, argumentaron que ya no había cupo en la habitación reservada Falta administración para respetar las habitaciones reservadas

Lo que mas nos gustó fue la amabilidad de las personas en recepción! Muy atentos siempre con todas nuestras dudas y nos hicieron muy buenas recomendaciones:)

Muy buen servicio,

Staff was very welcoming. They were very helpful when I had questions on how to get to Uxmel and they share their recommendations around the area. The hotel is a few blocks from cathedral and tourist areas as well as public transportation to other towns.

Todo bien, solo que el proceso de facturación es complicado

The only positive aspect is the location, which is excellent. The property should not be considered a 4-star hotel. It’s outdated, and our room didn’t have a mini-fridge and the Sink was leaking. Our experience was terrible as we were woken up at 6 a.m. by the front desk knocking persistently on our door. The reason? “Your car is double-parked in our private lot, and a guest needs to leave.” I replied that we had parked correctly, but they insisted it needed to be moved as it was blocking someone. I quickly got dressed, went downstairs, and they had made a mistake—the car to be moved wasn't ours! No apologies for waking us up so early.

Terrible, inseguro, muy mal, Mérida es un lugar muy seguro, bonito, me he hospedado en otros hoteles y jamás me había sentido tan vulnerable como lo que pase en este hotel, a la mañana siguiente mi esposo se retiró de la habitación, alguien insistente golpeando la puerta y me despertó, pregunté quién era, y seguían golpeando, abrí solo lo suficiente para asomarme y preguntar porque la insistencia y porque no contestar al preguntar con la puerta cerrada ...quién era. .. al abrir un tipo había aparecido justo frente a la puerta, sin uniforme del hotel, sucio, y menciono, que iba a pintar, cerré de inmediato antes de que terminara la frase, obviamente no era un trabajador, yo fingí con voz alta platicar con mi esposo que llamara a recepción que había alguien a la puerta... No me quedé, espere en la sala de espera a que mi esposo regresará, al comentar esto en recepción quedaron sorprendidos, les comenté que me sentí insegura, vulnerada, y el personal no supo que responderme, en el hotel hay varios accesos sin supervisión, cualquiera puede entrar y salir. Fue horrible mi experiencia!!

Mucho ruido en la planta baja muy temprano y tarde por la noche, seguridad del hotel y recepción debían de encargarse de evitar se produzca ruido por huéspedes en horarios inadecuados.

Good hotel near everything in El Centro Historical, can find most things by walking, two blocks from Zocalo.

The location is poor, on the farther outskirts of the city center. The elevator did not work during our stay.The room was small with NO decor of any type on the walls. There was no coffee maker in the room (as described in the Expedia listing). The bathroom toilet was cracked on top, and clogged easily. Mirror in bathroom was rusting out with spots marring the surface. Towels, although large, were extremely scratchy. Shower temperature was lukewarm, at best. Our room was streetside, and was very noisy all night. The "fitness center" only had two treadmills, and the room doubled as a storage room for mattresses. Air conditioning did work. The staff was friendly, but had limited English speaking skills. They did try hard to answer questions, but it was a good thing I speak some Spanish. The room was cleaned with fresh bedding daily. The little cafe next to the hotel was nice, with very good and reasonable prices, and very friendly service. We were glad it was there as the hotel itself did not offer any meals. The only reason I gave it 2 stars (instead of 1) is that the price for our 5 night stay was very reasonable. But if we were to vist Merida again, we would definitely choose another hotel, even at a higher room rate.

Buena ubicación

Staff was very welcoming. They were very helpful when I had questions on how to get to Uxmel and they share their recommendations around the area. The hotel is a few blocks from cathedral and tourist areas as well as public transportation to other towns.

La ubicación

muy centrico de la zona

Lo recomiendo, áreas limpias, excelente ubicación y seguro,

Muy céntrico esta bien todo me gusto

Situado en el centro de la ciudad, cómodo y limpio

Buena ubicación

The location is poor, on the farther outskirts of the city center. The elevator did not work during our stay.The room was small with NO decor of any type on the walls. There was no coffee maker in the room (as described in the Expedia listing). The bathroom toilet was cracked on top, and clogged easily. Mirror in bathroom was rusting out with spots marring the surface. Towels, although large, were extremely scratchy. Shower temperature was lukewarm, at best. Our room was streetside, and was very noisy all night. The "fitness center" only had two treadmills, and the room doubled as a storage room for mattresses. Air conditioning did work. The staff was friendly, but had limited English speaking skills. They did try hard to answer questions, but it was a good thing I speak some Spanish. The room was cleaned with fresh bedding daily. The little cafe next to the hotel was nice, with very good and reasonable prices, and very friendly service. We were glad it was there as the hotel itself did not offer any meals. The only reason I gave it 2 stars (instead of 1) is that the price for our 5 night stay was very reasonable. But if we were to vist Merida again, we would definitely choose another hotel, even at a higher room rate.

Okay, the location was walkable to everything we wanted to see. It was clean and the staff was exceptional. Overall are really nice hotel. It was our first stay in Merida so we have nothing to compare it to. I will say overlooking the street was absolutely terrible. It was constant buses and lines of people waiting for the buses and you couldn't walk down the street. The buses ran all hours of the night and it was exceptionally loud. Like way too loud. We were on the third floor and you could also hear the kids in the pool late at night. The pool was supposed to close at 8:00 but it definitely did not when we were there. Between the shrieking and the motorcycles and the buses and being unable to walk on the road that was the only reason this is getting the rating it is. I really want to rate it higher. Also, as a side note, we had a sweet with a kitchenette but there was no fridge? There's a microwave in a sink and a dining table but no fridge. Not helpful to bring back leftovers if you're staying for a while. Also, there are no hand towels in the bathroom so basically you're using your bath towels all the time.

Muy bien las instalaciones en gañeran, su restaurante es excelente en almuerzos y cenas.