UH Suite Seoul Insadong

Hotel is new and clean, provide cleaning service everyday.

Great location. Quiet rooms.

Rooms where clean but construction was going on.

The front desk is not 247. I been waiting at the front desk for 10 mins at 12am and nobody was there. The WhatsApp hotline.. they didn’t response at all. Even I texted them. They just read and ignored my request / assistance. It’s a hotel chain expanding quickly in Seoul. But software like customer services has a lot to improve.

initial impression was bad. i was made to believe that property reception was 24/7. we arrived in seoul at 5am and cab driver called to verify location. no one answered. after finally finding the property we found out that no one was manning front desk. we wanted to leave our bags so we waited for someone to receive our luggages. she arrived 8am after two hours of waiting. recep floor restroom was dirty, had water splattered all over and no tissue paper anywhere. eventually we arrived at our room and found out bathroom door was not working and had to transfer to another room. daily towel replacements and they clean the room every 4-5 days. 10-15 walk to myeongdong. a lot of restos and bars also nearby. 3 to 5 min walk to nearest subway. property also along major road so taxis and buses easily accessible. wished there was more hangers in the room and also a place to hang towels and clothes in the bathroom. they have whatsapp for communication and no phone present in room. wifi was ok. we also wished air conditioning was cooler. we all woke up a bit warm and sweaty. better pillows too as they were too small and flat for our liking. if they improve i might book again but for now less likely.