PLAZA INN Hamburg Horner Rennbahn

Not a hotel if you want to experience Hamburg since it is a bit outside of city center. Totally fine hotel to stay in if you need somewhere to sleep and you happen to get a decent price about 80-100 eur per night. But busy days in Hamburg this hotel sometimes charges 200 eur per night or close to it and that is just silly. Should be illegal with dynamic pricing like that. But as I said, its an OK hotel. Nothing more or less.

Ok hotel calm and clean good for short stay, slow check in with long waiting time, even when you check in online.

Lovely place for tourists

Our prepaid business week was completely sabotaged by this hotel. We had a full week booked and fully prepaid for an essential business trip. Due to unforeseen circumstances, we arrived a day late (after the first night). Instead of professional hospitality or basic problem-solving, we were treated appallingly. The hotel had brazenly resold our room to someone else and marked us as a 'no-show'. This means they collected money twice for the exact same room: once through our prepaid reservation, and a second time from the new guest. Pure double-dipping! To make matters worse, they only offered a room for just one night (until tomorrow), leaving the rest of our business week completely unresolved, and provided no suitable alternative accommodation for the remaining days. When we demanded accountability, they had the nerve to offer a measly 10% refund after keeping our money for a week we were locked out of. The staff lacked basic professionalism, empathy, or any understanding of corporate hospitality. This hotel essentially pockets your money and leaves business travelers stranded. Save your company the financial loss and frustration and avoid this hotel at all costs.

Front Desk Was Amazing, Friendly and went out of their way to be helpful.