Best Western London Ilford Hotel

I booked standard doubleroom on expedia but i was given a small double room and after complaining i was told that i booked small room and i even showed them my booking details but lady at reception called ‘Anna’ just shrugged her shoulders, they gave us bit better room after complaining but it was very hot day and room was boiling and I requested a fan and i was told that they do have fans available and they will send it to our room after few hours of waiting and sitting in hot room i went to reception just tofind out that they don’t have any fans left, i had to go out to buy 1 for myself, awful customer service and not helpful staff

Incredibly rude staff. 4 payments taken for 2 nights. Ignored by staff at breakfast - not sure they understood us or other guests. All hot food cold including bacon which was fried thin deli ham! Smallest room I have ever stayed in. Parking used by staff, no room for residents. Decor needs more than a refresh. Not what expected from Best Western.

The Best Western at Ilford was a great hub and so close to The Elizabeth Line. There were some great local amenities close by too. The Hotel itself is run down furniture wise in the bedroom we had but I could not fault the cleanliness of the room. It’s a shame no hairdryer was provided or low lighting by way of lamps as our room was described as an executive suite and it was a little cold and damp to start with but did get toasty warm in the end ☺️

I liked the quiet area. I disliked the breakfast, and there were no fans or ac

Very helpful. Let me keep my car for extra time after checkout.

Excellent place not far from the main public transport system, Ilford train station about 10minute walk away. The hotel is very clean, the location is quiet and fairly calm with shops around. The staffs were excellent, friendly, supportive and responsive. My room was small, the shower "cabin /cubicle " quite uncomfortable if you are a larger person you would struggle to bend to rub your feet, some disturbances from neighbours rooms with their alarms going off and easily audible... Tv has no Netflix (did not find one, i may be wrong on this). Room may need a small fridge in for short term preservation of fridge items if on longer stay. Overall, a great place to stay, and I highly recommend it.

This hotel was dirty poo in toilet scum on taps unfriendly staff, lots of migrants walking around with takeaway cartons and lounging in reception, felt very intimidated and uncomfortable my friends anxiety hit the roof as we felt very unsafe, checked straight back out and booked another hotel

Checked in, reception area dirty, my room was in seperate building across the road. When i found my room (At basement level) there was barely any natyral daylight, it was terribly dates, and my neighbours were smoking weed with their door open. I reported this to the hotel and told them.i wakted to check out, i had checked in 5 minutes earlier. They offered me another room but i dodnt feel.comfortable staying. The room wasnt used at all. They refused a refund! Stating as i had checked in they dodnt have to refund me. Shambolic, horrible area, dirty. Do not stay!!!

Spotlessly clean room. All staff especially check-in receptionist friendly and helpful.

Room was small but expected it to be .. sliding door on bathroom means not private. Hair clip by bed and dust and fluff by bedside cabinet so appeared clean in main areas but missed areas Noise from other rooms loud Breakfast is a no no .. yogurts not kept chilled week out of date .. Not full English but a take on it not served very hot. Rock hard stale croissants and a flask of ready made tea stewed at 6am Did report .. staff seemed happy to try and help but these things should not happen in first place.

nice clean room helpfull staff well presented wifi in room i stayed in was poor ended up h otspotting off my phone

I stayed in room 27 for the first two days then moved to room 24. I told the reception staff that there was a insect infestation problem in the shower unit of room 27 on 5/10/22 before I left for the day. When I returned I was told the unit had been sprayed and the electrical socket which was not working had also been repaired. I again reported there were insects in the shower and a receptionist took a not very clear video of the creature. For my last night at the hotel I was in room 24 there was no issue with that room that I found.

Easy check in & out with friendly staff, nicely sized and clean room & ensuite with amenities. Strong WiFi connection, conveniently close to station. Overall great experience at an affordable price.

Super friendly staff and a realy nice clean hotel My room was spotless Great comfy bed and a super clean shower room with WC and washbasin

Stay here all the time, great price, clean, good location for travel and great food and shopping all near by.

Excellent place not far from the main public transport system, Ilford train station about 10minute walk away. The hotel is very clean, the location is quiet and fairly calm with shops around. The staffs were excellent, friendly, supportive and responsive. My room was small, the shower "cabin /cubicle " quite uncomfortable if you are a larger person you would struggle to bend to rub your feet, some disturbances from neighbours rooms with their alarms going off and easily audible... Tv has no Netflix (did not find one, i may be wrong on this). Room may need a small fridge in for short term preservation of fridge items if on longer stay. Overall, a great place to stay, and I highly recommend it.

I booked standard doubleroom on expedia but i was given a small double room and after complaining i was told that i booked small room and i even showed them my booking details but lady at reception called ‘Anna’ just shrugged her shoulders, they gave us bit better room after complaining but it was very hot day and room was boiling and I requested a fan and i was told that they do have fans available and they will send it to our room after few hours of waiting and sitting in hot room i went to reception just tofind out that they don’t have any fans left, i had to go out to buy 1 for myself, awful customer service and not helpful staff

Not the best, was okay to just sleep but the lock on my door didn’t always lock and the shower was permanently stuck on being really hot

not gotten the room I booked to small and noisy walls thin

Room was very cramped and felt claustrophobic. Did complain regarding the water, it was boiling hot, but they weren’t bothered

I liked the quiet area. I disliked the breakfast, and there were no fans or ac

nice clean room helpfull staff well presented wifi in room i stayed in was poor ended up h otspotting off my phone

Easy check in & out with friendly staff, nicely sized and clean room & ensuite with amenities. Strong WiFi connection, conveniently close to station. Overall great experience at an affordable price.

Rooms need updating bathrooms need up dating broken shower room I was in was right above reception and all I could hear was the staff at reception desk

Excellent place not far from the main public transport system, Ilford train station about 10minute walk away. The hotel is very clean, the location is quiet and fairly calm with shops around. The staffs were excellent, friendly, supportive and responsive. My room was small, the shower "cabin /cubicle " quite uncomfortable if you are a larger person you would struggle to bend to rub your feet, some disturbances from neighbours rooms with their alarms going off and easily audible... Tv has no Netflix (did not find one, i may be wrong on this). Room may need a small fridge in for short term preservation of fridge items if on longer stay. Overall, a great place to stay, and I highly recommend it.

Walls made of paper, very noisy.

Even though I had paid in full and all hotel details were on my phone, staff needed ID, which I didn't have. Humiliating and degrading. The single room was a walk away in a different building from the hotel. The room was so small it could only fit a very small wardrobe and single bed. There was no duvet/sheets/blankets, so I slept with the heating on full, in the clothes I'd worn all day. I was exhausted from my trip and the earlier incident, it was pouring with rain and I didn't have the energy to walk back to the hotel to get bedding. This was a cheap hotel but I can't even say 'you get what you pay for' because it was missing the basics. When booking, this was the only hotel with availability in the area, for the date needed. On the whole, the staff were friendly but unfortunately this didn't make up for the 'experience'

Incredibly rude staff. 4 payments taken for 2 nights. Ignored by staff at breakfast - not sure they understood us or other guests. All hot food cold including bacon which was fried thin deli ham! Smallest room I have ever stayed in. Parking used by staff, no room for residents. Decor needs more than a refresh. Not what expected from Best Western.

My flight had delayed many hours, my friend whom i was meeting me there got there before me. They would not let her in the room, she had to sit in the waiting area until i got there almost 5 pm in the evening.she got there before 11am. I know that there checking in time is 2pm. Even after that they refused to let her in. when i got there they demanded a debit card for payment of one hundred pounds deposit. I didn't have a debit card i offered to pay the deposit with my credit card they refused. I try paying them 100 pounds in cash they refused it. The manager their was very mean and yelled at the staff when she try talking to him about the matter concerning my paying this deposit that they were requesting. The manager was only willing to accept my credit card payment after i had called Expedia concerning this matter. only after Expedia had to call the Best Western then and only then he spoke to me directly about the possibility of me having to pay with my credit card. I would never stay there again neither would i recommend it to anyone. I chose the place because it was close to the event i was attending. I truly regret booking and staying at that hotel. NEVER AGAIN WOULD I EVEN LOOK AT A BEST WESTERN HOTEL TO STAY WHEN I AM TRAVELING.

Spotlessly clean room. All staff especially check-in receptionist friendly and helpful.

I am totally disappointed with the service given in this place. Its the worst I have ever received. Paid over £110 arrived at 9pm for 1 night stay and was told if I don't pay a deposit I can't stay. Room was so small they told me that's all the have. I challenged it and said thats not what I paid for. The change it to another and I just got fed up can't be asked . Next day can u do my refund. It will come in 3 days. Till now my refund is not back. Its pending on my credit card as they won't claim it nor refund it. Its a total shamble never again. I want a refund back and my deposit back

Can hear every single sound going on in this hotel, and also the staff are extremely rude as i called back with an issue afterwards for the receptionist to put the phone down on my issue (Olga)

The reception staff were brilliant. Very happy and helpful. Thank you

Easy check in & out with friendly staff, nicely sized and clean room & ensuite with amenities. Strong WiFi connection, conveniently close to station. Overall great experience at an affordable price.

Olga was so amazing! She made everything great!

Super friendly staff and a realy nice clean hotel My room was spotless Great comfy bed and a super clean shower room with WC and washbasin

My flight had delayed many hours, my friend whom i was meeting me there got there before me. They would not let her in the room, she had to sit in the waiting area until i got there almost 5 pm in the evening.she got there before 11am. I know that there checking in time is 2pm. Even after that they refused to let her in. when i got there they demanded a debit card for payment of one hundred pounds deposit. I didn't have a debit card i offered to pay the deposit with my credit card they refused. I try paying them 100 pounds in cash they refused it. The manager their was very mean and yelled at the staff when she try talking to him about the matter concerning my paying this deposit that they were requesting. The manager was only willing to accept my credit card payment after i had called Expedia concerning this matter. only after Expedia had to call the Best Western then and only then he spoke to me directly about the possibility of me having to pay with my credit card. I would never stay there again neither would i recommend it to anyone. I chose the place because it was close to the event i was attending. I truly regret booking and staying at that hotel. NEVER AGAIN WOULD I EVEN LOOK AT A BEST WESTERN HOTEL TO STAY WHEN I AM TRAVELING.

Great cheap hotel, great location, near restaurants, shops and bars and near station into London… Don’t expect top of the range, but clean head down this is the place.

The Best Western at Ilford was a great hub and so close to The Elizabeth Line. There were some great local amenities close by too. The Hotel itself is run down furniture wise in the bedroom we had but I could not fault the cleanliness of the room. It’s a shame no hairdryer was provided or low lighting by way of lamps as our room was described as an executive suite and it was a little cold and damp to start with but did get toasty warm in the end ☺️

Checked in, reception area dirty, my room was in seperate building across the road. When i found my room (At basement level) there was barely any natyral daylight, it was terribly dates, and my neighbours were smoking weed with their door open. I reported this to the hotel and told them.i wakted to check out, i had checked in 5 minutes earlier. They offered me another room but i dodnt feel.comfortable staying. The room wasnt used at all. They refused a refund! Stating as i had checked in they dodnt have to refund me. Shambolic, horrible area, dirty. Do not stay!!!

I liked the quiet area. I disliked the breakfast, and there were no fans or ac

Clean, comfortable, lots of places to eat from in the area. A short walk to train station, easy access to London centre

Horrible place, very dirty , rented to homeless people, nasty overall- good location. I will never go back

Easy check in & out with friendly staff, nicely sized and clean room & ensuite with amenities. Strong WiFi connection, conveniently close to station. Overall great experience at an affordable price.

Stay here all the time, great price, clean, good location for travel and great food and shopping all near by.

Excellent place not far from the main public transport system, Ilford train station about 10minute walk away. The hotel is very clean, the location is quiet and fairly calm with shops around. The staffs were excellent, friendly, supportive and responsive. My room was small, the shower "cabin /cubicle " quite uncomfortable if you are a larger person you would struggle to bend to rub your feet, some disturbances from neighbours rooms with their alarms going off and easily audible... Tv has no Netflix (did not find one, i may be wrong on this). Room may need a small fridge in for short term preservation of fridge items if on longer stay. Overall, a great place to stay, and I highly recommend it.

Breakfast was great, the rooms were beautiful!

Incredibly rude staff. 4 payments taken for 2 nights. Ignored by staff at breakfast - not sure they understood us or other guests. All hot food cold including bacon which was fried thin deli ham! Smallest room I have ever stayed in. Parking used by staff, no room for residents. Decor needs more than a refresh. Not what expected from Best Western.

I was very disappointet not to get a proper breakfast like a few years before!!!! Instead a poor take away!

Getting the room for 60 pounds with breakfast is good deal but two days before my trip up to 120 pounds the Saturday premium would not of been good ok plenty of choice for breakfast

Room was small but expected it to be .. sliding door on bathroom means not private. Hair clip by bed and dust and fluff by bedside cabinet so appeared clean in main areas but missed areas Noise from other rooms loud Breakfast is a no no .. yogurts not kept chilled week out of date .. Not full English but a take on it not served very hot. Rock hard stale croissants and a flask of ready made tea stewed at 6am Did report .. staff seemed happy to try and help but these things should not happen in first place.

I liked the quiet area. I disliked the breakfast, and there were no fans or ac