Name: SpringHill Suites by Marriott Roanoke
Address: 301 Reserve Avenue SW, South Jefferson, Roanoke, Virginia, United States of America, Roanoke, Roanoke City County, US
Price range: $160–$406 per night
Rating: 9.1

What guests think

Travellers describe SpringHill Suites by Marriott Roanoke as a clean, convenient, and friendly stay with spacious rooms, mountain views from some rooms, a solid breakfast, and helpful staff, though Wi‑Fi can be slow and the indoor pool is sometimes cold.

Many note easy access to the hospital, downtown, highways, and trails, along with a free local shuttle and a small underground garage. Some reviews cite housekeeping misses, worn furnishings or mattresses, construction-related noise, and tight parking. Expect a practical, comfortable base with a few operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the small underground garage with direct elevator access, the free local shuttle, the gym, the lobby bar, and the indoor pool. Reported issues include very cold pool water and tight or occasionally paid parking.

Related guest reviews

10

Tammy

Sep 5, 2024

·

Stayed 1 night

The only thing I didn’t like was being charged $5 for one night of parking in their surface lot

10

Linda

Jun 17, 2024

·

Stayed 1 night

Free shuttle service to restaurants. Underground parking spaces are a challenge

10

Rhonda

Oct 11, 2025

·

Stayed 2 nights

The room was great. The bar and food was outstanding

10

William

Jul 10, 2023

·

Stayed 1 night

New, clean and inviting! Shuttle service was much appreciated!

10

Lucille

Jan 30, 2023

·

Stayed 1 night

Loved the underground parking if it’s raining with easy access to elevator. Front desk staff was friendly, helpful. Breakfast was very good, lots of choices and good coffee. Only complaint was room was very warm even after turning thermostat down to 64. Room was clean, spacious , had. 2 TV’s . Would definitely stay here again .

10

Anthony

Jul 27, 2023

·

Stayed 5 nights

Small under hotel parking garage was nice but a bit crowded, only held about 20 cars so sometimes difficult or tight squeeze for parking. Staff was very kind, area is kind of out of the way but close to downtown Roanoke and within 10 mins of shopping center so ok location if you are driving. Pool was salty which was a surprise and smaller than it looked but was still ok for kids to play in and well kept. Breakfast was excellent each morning, very much worth it. Clean, friendly, and comfortable. Would stay again if I was in the area

10

Nathan

Dec 19, 2024

·

Stayed 2 nights

Arrival was efficient and very friendly. April at the front desk was super. Every hotel needs an April. Great, clean room. Parking deck on the ground floor made it easy to bypass the lobby upon returning to room. Breakfast had a good variety hot and cold items. The bar I. The lobby was a nice unwinding area and had a large hot food menu.

8

Shannan

May 20, 2025

·

Stayed 1 night

The hotel was upgraded and smelled fresh. The grounds were clean. The breakfast station was really eye appealing. Overall everything was good. However the pool was so cold. I feel the heater was not working. All the families were shivering in the water. I did not like the fact the water was so cold in the pool area. However the pool was clean and gym area too.

10

Samuel

Jan 30, 2023

·

Stayed 1 night

The free shuttle to anywhere within 5 miles was an unexpected bonus and very appreciated!

10

Lauren

Jan 7, 2025

·

Stayed 1 night

Loved Springhill Suites. Was myself, my partner, and two kids - and we all enjoyed our stay. The kids especially loved the pool and partner loved the gym. All facilities were super clean and well maintained. Breakfast was also good (DIY waffles for the win always). Front desk people were exceptional at check-in. We'll def stay here next time we come to Roanoke.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise very clean rooms and well-kept common areas, including during renovations. Several note lapses like stained furniture, leftover items, or bathrooms needing a deeper scrub.

Related guest reviews

10

Kathleen

Aug 16, 2025

·

Stayed 1 night

Very clean and comfortable.

8

Charles

Dec 26, 2023

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Stayed 1 night

Design of room was very nice, quiet, and in a great location close to everything. Room could have been cleaner. Cheese powder smudges on couch and someone’s socks from a previous guest still in the drawer. TVs and mirrors were smudged. More attention to detail by housekeeping needed.

6

David Enrique

Jun 8, 2025

·

Stayed 2 nights

Good location but the room was little dirty an the shower was in very bad condition

10

Bryan

Jan 7, 2023

·

Stayed 1 night

The rooms were very clean and comfortable, the staff was friendly and there were numerous options at breakfast. I was really impressed and highly recommend Springhill Suites.

8

Kathy

Oct 5, 2025

·

Stayed 2 nights

Good points were parking garage elevator goes straight to floors bypassing the lobby. Room was big, bed was comfortable, trundle was great for our 12 yr old instead of pullout couch & loved the windows in the Mountain View room. Cons were lack of supplies - there was a nice little kitchen area but offered only 2 tiny plastic cups, no soap or towels for the sink, trash cans had no bags & too ring for takeout trash, internet painfully slow & bathroom nice size but 3 towels only, needed a full scrub down & working exhaust fan. For the price it needed to be fully stocked.

10

William

Apr 27, 2025

·

Stayed 4 nights

The property is amazingly well maintained and clean. The remodeling is excellent. Staff was fantastic. No negatives and I have traveled the world

10

William

May 20, 2024

·

Stayed 1 night

Was very clean, breakfast had lots of options.Quiet, staff very friendly.

10

Haley

Sep 28, 2025

·

Stayed 1 night

Amazing, helpful staff. Clean rooms and common space. Would stay here again!

6

William

Aug 4, 2023

·

Stayed 1 night

We stayed here one night and that was enough. The first room we were assigned to was very stuffy and smelly. Although the second one was better, it was barely better. The sofa had stains all over it and the deodorizier smell was very noticable. Breakfast was nothing special but acceptable. We thought a Marriott would be better than this. Not sure how Hotels.com gave this a 9.2 rating. Nothing we experienced here warranted that rating.

10

Renee

Apr 23, 2025

·

Stayed 1 night

They were in the process of renovating, but even so, they did everything they could keep things as clean as possible! The staff were all extremely helpful and friendly!

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Rooms

Rooms are spacious and comfortable with separate seating areas, multiple TVs, and some mountain views, and sound insulation is noted. Downsides include slow Wi‑Fi, lumpy or sagging mattresses, occasional maintenance issues, and temperature control or appliance noise.

Related guest reviews

8

Andre

Oct 13, 2025

·

Stayed 2 nights

Everything about the hotel was great except the internet.

8

Kathy

Oct 5, 2025

·

Stayed 2 nights

Good points were parking garage elevator goes straight to floors bypassing the lobby. Room was big, bed was comfortable, trundle was great for our 12 yr old instead of pullout couch & loved the windows in the Mountain View room. Cons were lack of supplies - there was a nice little kitchen area but offered only 2 tiny plastic cups, no soap or towels for the sink, trash cans had no bags & too ring for takeout trash, internet painfully slow & bathroom nice size but 3 towels only, needed a full scrub down & working exhaust fan. For the price it needed to be fully stocked.

10

Rebecca

Feb 18, 2023

·

Stayed 1 night

This was a decent hotel to stay at. The breakfast was a good spread, complete with a waffle maker. The bed was lumpy and uneven but thankfully I can sleep well anywhere so it wasn't a huge issue for me. My room was very spacious with separate area for a couch and extra tv. The bathrooms were clean; the water pressure was low but it had the built in shampoo/conditioner/body wash, which was nice so that I didn't have to deal with tiny little bottles. It's about a mile away from downtown so it was still convenient to get around. Not much around the hotel so you'd definitely need a car or Uber if you want to get out.

10

Ryan

Mar 31, 2024

·

Stayed 1 night

Well, for one, I was worried about sound as I could hear neighbors room outside our room. The noise disappeared inside our room. I was pleasantly surprised by the sound insulation. Friendly staff, the bartender was super friendly and personable. Tony was definitely a highlight of the stay. The front staff member was also very friendly. I think name was Ari.

6

Robert

Mar 14, 2025

·

Stayed 1 night

Well convenient was key as i was there for an appointment with carilion. The room seemed like a generic room as it needed updated, the desk was wrapped, the carpets needed cleaned as we found food under bed and heating unit, very loud as they're doing construction inside and out. Everything in lobby was the highlight. Probably wont stay again until completely remodeled and construction was completed. I definitely don't feel was worth money as i stay in Roanoke twice a month. Definitely will go back to another hotel.

10

Michael

Dec 9, 2024

·

Stayed 1 night

Great hotel, very clean and good location. No complaints except the king mattress had a significant large central dip causing each person to roll inward when laying down to sleep.

10

Cheyenne

Jan 4, 2024

·

Stayed 1 night

Spacious rooms and easy access to all areas of the hotel. Breakfast was normal. Overall a great stay for one night.

10

Lucille

Jan 30, 2023

·

Stayed 1 night

Loved the underground parking if it’s raining with easy access to elevator. Front desk staff was friendly, helpful. Breakfast was very good, lots of choices and good coffee. Only complaint was room was very warm even after turning thermostat down to 64. Room was clean, spacious , had. 2 TV’s . Would definitely stay here again .

10

Jennifer

Jun 2, 2024

·

Stayed 2 nights

I booked a King suite with a Mountain View. It was incredibly comfortable. I loved the tall windows. There is a ball field just across the way and office buildings, etc, so bear that in mind when you think “mountain view”. I did watch a bit of a little league ball game for a few minutes from my window. Lol. The hotel is just a few minutes away from great restaurants in town. I really loved the parking garage under the building! The bed was very comfortable. The shower was great. The seating area very spacious. Breakfast was pretty good. I looked at staying at restaurants in town but to get this sort of spacious room would cost a lot more money downtown. I highly recommend this place. It was less than a 5 minute drive to Lucky restaurant which is fantastic. I would definitely stay here again. I might not pay the extra money for the Mountain View next time, but, I definitely loved the room. I imagine one of the other King suites would have suited me just as well. I came to the area for hiking, and the location of this hotel is very handy to the highway. I liked this hotel’s proximity to downtown for restaurants and yet it was not a terribly long drive to the McAfee Knob trailhead.

10

Yossef

Aug 4, 2024

·

Stayed 4 nights

Great property for the area can’t go wrong rooms comfortable updated and large

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Service

Service is widely described as friendly, helpful, and accommodating, from smooth check-in to an appreciated shuttle, with several staff praised by name. A few guests reported rudeness or minor delays when staffing was stretched.

Related guest reviews

10

Shari

Apr 2, 2025

·

Stayed 1 night

The staff here was awesome and gave me a discount since my husband was in ICU!! It was clean and quiet and close to a lot of stores and restaurants, thanks for your courtesy and kindness!!

10

Lisa

Dec 26, 2024

·

Stayed 3 nights

Great convenient property. Love the ease of access and parking. Our front desk experience was always pleasant and April really stood out when checking in.

8

Lee

Jan 16, 2024

·

Stayed 1 night

Only complaint is the mattress needed replacing. It was not supportive and sagged in the middle. Manager was doing double duty as bartender and checkin, so there was a slight wait to checkin

10

William

Apr 27, 2025

·

Stayed 4 nights

The property is amazingly well maintained and clean. The remodeling is excellent. Staff was fantastic. No negatives and I have traveled the world

6

Tara

Mar 5, 2023

·

Stayed 1 night

Everything went great until after I had been granted late arrival someone called and was extremely rude to my spouse. I still had 2 hours left till the lady at registration gave me at checkin. No need to be so rude, not professional whatsoever.

10

Christopher

May 22, 2023

·

Stayed 1 night

Jim who drove us to and from our destination was awesome! He took great care of us

4

Shana

Oct 20, 2024

·

Stayed 2 nights

Won’t stay again. Room wasn’t ready after driving from Indiana and male staff member was rude.

10

Nathan

Dec 19, 2024

·

Stayed 2 nights

Arrival was efficient and very friendly. April at the front desk was super. Every hotel needs an April. Great, clean room. Parking deck on the ground floor made it easy to bypass the lobby upon returning to room. Breakfast had a good variety hot and cold items. The bar I. The lobby was a nice unwinding area and had a large hot food menu.

10

Scott

Sep 30, 2023

·

Stayed 1 night

I cannot say enough about the accommodating, hospitable, gracious staff of this hotel. When we arrived, the water pump of our motor home, went out, so the front desk assistant, extended our stay until the vehicle was repaired. Then, my wife (who is recovering from 2 surgeries) had some swelling in her knee, and needed transportation to the emergency room. The maintenance supervisor, took her to the emergency room, while I waited at the hotel for the vehicle repair. The facility was so clean and the staff was exceptional, In talking with the maintenance supervisor, he said "we just are a happy family of employee's here". It sure showed!! Thank you SpringHill Suites!!

10

Renee

Apr 23, 2025

·

Stayed 1 night

They were in the process of renovating, but even so, they did everything they could keep things as clean as possible! The staff were all extremely helpful and friendly!

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Location

Convenient for Roanoke Memorial Hospital, downtown, highways, and outdoor trails; some rooms offer sunrise or mountain views. The immediate area feels sparse or under construction to some, and light road or train noise is occasionally noted.

Related guest reviews

10

Scott

Jan 7, 2024

·

Stayed 2 nights

Loved the public bike/jogging trail right across the water from the hotel! Perfect for running or biking.

10

JANITZA

Jan 10, 2024

·

Stayed 1 night

Conveniently located near highway. Clean lobby and rooms

10

David

Aug 30, 2024

·

Stayed 4 nights

Walking distance to the med school and hospital. Great views of the sunrise and Mill Mountain from the east side.

8

Justin

Jan 1, 2023

·

Stayed 19,355 nights

I loved the size of the suite, and the views were nice. The continental breakfast has plenty of options and was very good. There is not much in the immediate area, so you may need to drive for several minutes to find things to eat/do.

10

William

Sep 9, 2024

·

Stayed 1 night

Hotel is located well off the freeway in an area next to the train tracks. The area seems to have a lot of construction going on around it. Our room was fine. Had a good nights sleep.

10

Jennifer

Jun 2, 2024

·

Stayed 2 nights

I booked a King suite with a Mountain View. It was incredibly comfortable. I loved the tall windows. There is a ball field just across the way and office buildings, etc, so bear that in mind when you think “mountain view”. I did watch a bit of a little league ball game for a few minutes from my window. Lol. The hotel is just a few minutes away from great restaurants in town. I really loved the parking garage under the building! The bed was very comfortable. The shower was great. The seating area very spacious. Breakfast was pretty good. I looked at staying at restaurants in town but to get this sort of spacious room would cost a lot more money downtown. I highly recommend this place. It was less than a 5 minute drive to Lucky restaurant which is fantastic. I would definitely stay here again. I might not pay the extra money for the Mountain View next time, but, I definitely loved the room. I imagine one of the other King suites would have suited me just as well. I came to the area for hiking, and the location of this hotel is very handy to the highway. I liked this hotel’s proximity to downtown for restaurants and yet it was not a terribly long drive to the McAfee Knob trailhead.

10

Billy

Jun 21, 2024

·

Stayed 2 nights

Very nice hotel in close proximity to downtown. Great breakfast and very clean

10

Smiljka

Mar 25, 2023

·

Stayed 1 night

Very nice hotel. Some level of noise given proximity to the main road..

10

Rhonda

Aug 23, 2025

·

Stayed 1 night

Close to the hospital

10

Tina

Dec 15, 2022

·

This hotel is nicely maintained and clean. If you are looking for a hotel close to the outdoors and outdoor activity, this is a convenient location.

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Dining

Breakfast is consistently praised for variety and quality, with DIY waffles a highlight. The lobby bar and food are also well liked, though one review noted a closure during staffing shortages.

Related guest reviews

10

Renee

May 15, 2023

·

Stayed 1 night

We really enjoyed our stay. Our room was very spacious and we liked the separate living room sofa area. My kids enjoyed the indoor pool and the breakfast bar was great. Lots of food options. The staff was very kind and welcoming. We will definitely stay again next time we are in town.

10

Rhonda

Oct 11, 2025

·

Stayed 2 nights

The room was great. The bar and food was outstanding

2

Bobby

Jan 30, 2023

·

Stayed 1 night

Hotel was in a great location! I had to move rooms due to a bad odor in the first room, the other room wasn’t much better with it smelling like cigarette smoke. We had a group of 10 other families staying at the same hotel and it would’ve been nice to use the hotel bar that was advertised but that was closed on Saturday due to employee shortages.

10

cynthia

Mar 25, 2023

·

Stayed 3 nights

The front desk staff was always available to answer questions. The hotel was close to everything I needed to be at and easy to find my way. The room was very clean and quiet. Breakfast was always hot with a nice variety. Tables were clean and the buffet counters were clean. The staff made sure the breakfast foods were always replenished.

10

Lucille

Jan 30, 2023

·

Stayed 1 night

Loved the underground parking if it’s raining with easy access to elevator. Front desk staff was friendly, helpful. Breakfast was very good, lots of choices and good coffee. Only complaint was room was very warm even after turning thermostat down to 64. Room was clean, spacious , had. 2 TV’s . Would definitely stay here again .

10

Anthony

Jul 27, 2023

·

Stayed 5 nights

Small under hotel parking garage was nice but a bit crowded, only held about 20 cars so sometimes difficult or tight squeeze for parking. Staff was very kind, area is kind of out of the way but close to downtown Roanoke and within 10 mins of shopping center so ok location if you are driving. Pool was salty which was a surprise and smaller than it looked but was still ok for kids to play in and well kept. Breakfast was excellent each morning, very much worth it. Clean, friendly, and comfortable. Would stay again if I was in the area

10

Billy

Jun 21, 2024

·

Stayed 2 nights

Very nice hotel in close proximity to downtown. Great breakfast and very clean

10

Nathan

Dec 19, 2024

·

Stayed 2 nights

Arrival was efficient and very friendly. April at the front desk was super. Every hotel needs an April. Great, clean room. Parking deck on the ground floor made it easy to bypass the lobby upon returning to room. Breakfast had a good variety hot and cold items. The bar I. The lobby was a nice unwinding area and had a large hot food menu.

10

Kara

Jan 24, 2023

·

Stayed 2 nights

Breakfast was the best continental breakfast I’ve ever had. So many choices!

10

Lauren

Jan 7, 2025

·

Stayed 1 night

Loved Springhill Suites. Was myself, my partner, and two kids - and we all enjoyed our stay. The kids especially loved the pool and partner loved the gym. All facilities were super clean and well maintained. Breakfast was also good (DIY waffles for the win always). Front desk people were exceptional at check-in. We'll def stay here next time we come to Roanoke.

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Month	Average price
January	$163
February	$160
March	$174
April	$180
May	$199
June	$183
July	$180
August	$171
September	$210
October	$218
November	$187
December	$149

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $224	16 $210	17 $192	18 $182	19 $181
20 $211	21 $291	22	23 $203	24 $172	25 $243	26 $202
27 $160	28 $172	29 $182	30 $223

Su	Mo	Tu	We	Th	Fr	Sa
				1 $294	2	3 $338
4 $172	5 $213	6 $289	7 $399	8 $202	9 $243	10 $223
11 $162	12 $201	13	14 $406	15 $273	16 $368	17
18 $172	19 $182	20	21 $291	22 $179	23 $244	24 $292
25 $172	26 $182	27 $284	28 $244	29 $162	30 $172	31 $172

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Hearing Accessible (Accessible Bathtub)

Suite, 1 Bedroom, Hearing Accessible (Roll-In Shower)

Suite, 2 Bedrooms

Suite, Multiple Beds, Hearing Accessible

Suite, 1 Bedroom, Hearing Accessible

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Suite, 1 Bedroom

Suite, Multiple Beds

Suite, 1 King Bed with Sofa Bed

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SpringHill Suites by Marriott Roanoke

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Prices for upcoming dates