Name: Courtyard by Marriott Hagerstown
Address: 17270 Valley Mall Road, Hagerstown, Maryland, United States of America, Hagerstown, Maryland, US
Price range: $151–$241 per night
Rating: 8.98

What guests think

At Courtyard by Marriott Hagerstown, travelers consistently praise the friendly staff, convenient location off I 81 near dining and shopping, and comfortable, spacious rooms, while reporting recurring issues with the pool and hot tub availability and occasional maintenance lapses.

Many describe clean, modern spaces, though several note moldy or worn bathrooms and occasional housekeeping oversights. The on site bistro and bar are convenient but considered pricey by some, and breakfast is typically not included. Guests also report loud HVAC in some rooms and the absence of in room microwaves. Overall, expect a convenient stop with welcoming service and amenities that can be hit or miss.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently closed or have temperature issues; staff sometimes arrange access at a nearby hotel. On site bistro and bar are available, and a few reports mention elevator outages.

Related guest reviews

6

Heather

Jun 2, 2025

·

Stayed 1 night

I booked this hotel with 2 rooms for me and my kids. Main reason i booked this hotel was for the pool and the hot tub! After checking in and going to our rooms we went down to look at the pool and hot tub so we knew where to go when we got back from our outting, only to see a note saying it was down for daily maintenance. Ok, great we go to leave but went to ask the front desk how long it would be down only to overhear the employee that's checking in another guest tell them the pool and hot tub are not working but could walk across to the other hotel and use their pool! Like seriously?! Why wasn't i told this by the one that checked us in? Why wasn't this on their website?? The other hotel didn't have a hot tub and definitely did not like having to walk across in our bathing suits and towels when it was not warm out at all! Had i of known it wasn't working I wouldn't have spent my money there!! So a night that should've been fun and relaxing with my kids that was supposed to include lots of swimming for them that was in our plan for the weekend was completely ruined!! Will never stay at this hotel again!! Definitely did not enjoy hearing crying kids when it should've been laughter!!!

10

Kimberly A.

Jul 13, 2025

·

Stayed 3 nights

Hot tub and pool were nice, shopping and access to major highways, quiet stay, hotel was nice and staff were very helpful and kind.

10

jaleah

Feb 17, 2026

·

Stayed 1 night

Definitely very spacious! No complaints at all besides the hot tub not working but the hotel confiscated us for the mishap. They offer breakfast at a cost and the staff were nice and friendly. Stayed for Valentine’s weekend it was so nice and comfortable

8

Anthony

Feb 15, 2026

·

Stayed 2 nights

All the staff were really great. The rooms were nice and the lobby area was great for relaxing. Unfortunately, the hot tub was out of service which was the main reason we stayed there.

8

Maggie

Oct 4, 2025

·

Stayed 1 night

The room itself was clean and tidy and in good repair. We did gobdown to the pool and hotub and the hottub was about as warm as the pool with the chlorine ratio being higher. 4/5 stay overall

2

Marlane

Feb 22, 2024

·

Stayed 3 nights

One working elevator for 5 floors is not acceptable! No room service for meals after a long long drive was very inconvenient. A full length mirror In the bathroom where a shower is being taken is truly misplaced. There is a ridiculous number of quality hangers in the ill designed closet.

8

Jasmine

Jan 28, 2023

·

Stayed 1 night

We loved the pool and hot tub. Our only complaint was that they were closed at 10:00pm when we went down for another swim.

10

Andy

Feb 13, 2023

·

Stayed 1 night

Great hotel. Fairly large rooms and plenty of space for 2 adults and 2 kids. TV was a bit small for the room so had to slightly squint when laying in bed to read channels. Might’ve been the days we stayed but nothing available for kids to watch. Location to restaurants and food was fantastic. Even mall and outlet shopping. Service inside hotel was great. Front desk assistance was very friendly and accommodating. Quiet atmosphere and very clean. Only downside was, the day before leaving, the elevators broke and we had to take the stairs. Not a big deal since we enjoy walking and we were only on the 2nd floor but can’t imagine how others on the higher floors managed with luggage. Optimistically speaking, the hotel helped everyone burn a few calories and was in fact, quite eco-friendly.

10

Jason

Jun 7, 2025

·

Stayed 1 night

The pool was out of service which is something we were looking forward to using. They made arrangements with an adjacent facility though so it worked out.

6

J

Apr 27, 2023

·

Stayed 1 night

The staff was friendly, room was nice. However, the reason we chose to stay at this hotel over others for our night was for the pool/jacuzzi, which was closed until right before we had to leave. We decided to go an hour before checking out (when it opened) and the jacuzzi was so hot no one could enter it. Another hotel guest warned us before we were burned, but overall it was disappointing since that is why we chose the hotel.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms and common areas very clean or spotless. Several report moldy showers, worn or dirty bathroom areas, and occasional maintenance grime.

Related guest reviews

10

Jesus

Oct 26, 2025

·

Stayed 2 nights

As a housekeeper manager for 6 plus years my experience was wonderful! The area was great and calm. The room felt refresh and clean the beds were not tied up for the hospitality look. And the fridge had a stain inside of it. Other than that my stay was amazing my kids enjoyed the pool I stayed in room 216. I’ll definitely come back and stay !

10

Sarah

Oct 10, 2025

·

Stayed 1 night

Very clean

10

John

Dec 16, 2023

·

Stayed 1 night

The property was very nice and clean with veryfriendlystaff.

6

Krystal

Jul 5, 2024

·

Stayed 1 night

Pro's: close to interstate; location to food/shopping; staff were friendly but of the 3 people we met, two were new so everything from check-in to ordering drinks/food took a long time. Lobby was nice. Bed was comfortable. Con's: Room was pretty grungy and worn. Mold/mildew all in the shower and it had a smell. Carpet was gross feeling and sticky to feet/socks. Bathroom floor was also dirty. HUGE cobweb/spider bed in room above the bed extending to the corner of the room. IF YOU BOOK THROUGH HOTELS.COM, CHECK YOUR CREDIT CARD. I was charged by Hotels.com and then charged an additional 150.00 by the hotel itself......

10

Jeremy

Nov 16, 2025

·

Stayed 1 night

Room was spotless, bed was made!

10

Jeremy

Nov 10, 2025

·

Stayed 1 night

Spotless room, and comfy bed!

10

Kiersten

May 17, 2023

·

Stayed 1 night

It was clean and very comfortable. Staff were nice

6

Suzette

Nov 29, 2025

·

Stayed 1 night

Pros: Front desk staff very nice, internet excellent w/direct cat connection for work laptop, bed clean and comfortable, loveseat comfortable, tv had internet streaming. Cons: Bathroom sink slow drain (told housekeeping but no fix), shower dirty and smelled of mold (clearly seen on shower door hinges and surround), room hvac strange in it would overheat and then cold air came on to cool so cold in room at times. Overall: If we had to stay longer than 1 night i would've requested a room change due to mold smell.

10

Chiara

Oct 26, 2025

·

Stayed 1 night

Didn’t have a chance to use the facilities. The room was clean and had a comfortable king bed. Service was quick and friendly. Highly recommend this hotel. Will stay again for sure !

4

John

May 10, 2024

·

Stayed 1 night

Reallly poor value. I think it used to be upscale but gone to seed. Example: room outlet didn’t work, shower door wouldn’t close, orange mold in the bathroom. Staff & service were poor. Example: had to pay $3.50 for a lobby coffee which was stone cold, so they microwaved it - LOL.

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Rooms

Rooms are generally spacious, modern, and comfortable. Recurring downsides include loud HVAC or clicking units and the lack of in room microwaves.

Related guest reviews

10

jaleah

Feb 17, 2026

·

Stayed 1 night

Definitely very spacious! No complaints at all besides the hot tub not working but the hotel confiscated us for the mishap. They offer breakfast at a cost and the staff were nice and friendly. Stayed for Valentine’s weekend it was so nice and comfortable

8

Daniel

Oct 25, 2025

·

Stayed 1 night

Only two things that could have been better was no microwave and lack of continental breakfast

10

Rayan

Feb 20, 2025

·

Stayed 2 nights

Great hotel Very clean Very kind staff Very big rooms

6

Michele

Jun 16, 2025

·

Stayed 1 night

Air conditioning was very loud. Sounded like a jet taking off.

8

SUSAN

Sep 8, 2025

·

Stayed 1 night

The front desk representative Tim was very welcoming & professional. Our room was nice & quiet. The bed was a little hard for my husband & I but ok. Would recommend.

8

Joseph

Oct 16, 2024

·

Stayed 2 nights

We have stayed here in the past and love it. My only issue is that there is not a microwave in the room.

4

Sanchita

Jan 1, 2023

·

Stayed 19,357 nights

We stayed overnight after a long drive. Our room was 414. The heating unit made a clicking noise all night, and we couldn't sleep at all.

8

Katharine

Nov 5, 2025

·

Stayed 1 night

Thecroom was nicely arranged and comfortable. The shower was very nice snd modern.the staff were very nice and helpful.

6

Kevin

Jan 9, 2024

·

Stayed 1 night

Toilet needs repair. Heating unit ver loud.

10

marsha

Mar 2, 2025

·

Stayed 2 nights

The hotel was modern with furniture and technology. The room was the perfect size for 2 people, and the bed was comfortable. The Market was well stocked, but $4 for a sharing size of Sun Chips? Yikes. Great location…next to a good size mall, so lots of restaurants and places to walk.

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Service

Staff are widely described as friendly, welcoming, and helpful, with smooth check ins. A few guests experienced rude interactions or slower service.

Related guest reviews

2

Thomas F

Aug 7, 2024

·

Stayed 1 night

The staff was terribly rude. I will never stay there again. Ignorant and could care less is their motto.

10

SUSAN

May 15, 2025

·

Stayed 1 night

Kami the hotel representative greeted us with a friendly smile & quick check in. She gave us a welcome guest bag with 2 bottles of water &. Snack. We chose a bulb from a basket which earned us extra bonvoy points. Our room was clean & comfortable. Best hotel! Highly recommend.

6

Krystal

Jul 5, 2024

·

Stayed 1 night

Pro's: close to interstate; location to food/shopping; staff were friendly but of the 3 people we met, two were new so everything from check-in to ordering drinks/food took a long time. Lobby was nice. Bed was comfortable. Con's: Room was pretty grungy and worn. Mold/mildew all in the shower and it had a smell. Carpet was gross feeling and sticky to feet/socks. Bathroom floor was also dirty. HUGE cobweb/spider bed in room above the bed extending to the corner of the room. IF YOU BOOK THROUGH HOTELS.COM, CHECK YOUR CREDIT CARD. I was charged by Hotels.com and then charged an additional 150.00 by the hotel itself......

8

Anthony

Feb 15, 2026

·

Stayed 2 nights

All the staff were really great. The rooms were nice and the lobby area was great for relaxing. Unfortunately, the hot tub was out of service which was the main reason we stayed there.

6

david

Sep 28, 2025

·

Stayed 2 nights

The check in was great. They were able to get me a king size bed

10

Walter

Nov 12, 2025

·

Stayed 1 night

The lady at the front desk - Kimi. She was very helpful and recommended a great steak house for dinner.

8

Sandra

Feb 15, 2023

·

Stayed 1 night

Wonderful and helpful staff. The manager Kylle is very accommodated.

10

Chiara

Oct 26, 2025

·

Stayed 1 night

Didn’t have a chance to use the facilities. The room was clean and had a comfortable king bed. Service was quick and friendly. Highly recommend this hotel. Will stay again for sure !

10

Stephanie

Feb 5, 2023

·

Stayed 1 night

All of the employees are very friendly and helpful

2

Omar

Jan 22, 2023

·

HORRIBLE treatment from the receptionist!! She started screaming just because we wanted to double check on payment. VERY DISAPPOINTED AND WILL NEVER EVER COME BACK!

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AI-generated summary based on recent guest reviews

Location

Right off I 81 beside a mall, with many restaurants, shops, and breweries within walking distance. Views are mostly of parking lots and warehouses.

Related guest reviews

10

Kimberly A.

Jul 13, 2025

·

Stayed 3 nights

Hot tub and pool were nice, shopping and access to major highways, quiet stay, hotel was nice and staff were very helpful and kind.

8

Kristin

Sep 3, 2025

·

Stayed 1 night

I stayed here 2 times within a week (on my way to vacation and on my way from vacation). Both times were good. My boyfriend and I both enjoyed the restaurant that is right near the hotel called BJ's. Hotel was right off 81 so very convenient. There is also a big shopping center right there in the same location.

10

Thomas

Aug 14, 2025

·

Stayed 1 night

Very nice, clean, friendly hotel. Perfect for an overnight stay for a Flying Boxcars game. Good breweries and bars/restaurants walking distance from hotel.

10

Gerard

Nov 30, 2025

·

Stayed 1 night

Great location

10

Karen

May 8, 2023

·

Stayed 1 night

convenient location for a long drive along I81

10

Erika

May 22, 2023

·

Stayed 1 night

I guess a cool thing is that it's at one end of a giant shopping center/mall, so the food options are plentiful even late.

10

Lincoln

Jul 27, 2025

·

Stayed 1 night

Location

10

Stephen

Mar 8, 2025

·

Stayed 1 night

Felt it was an elegant hotel in an upscale area. Close to amenities

10

Christine

Aug 17, 2025

·

Stayed 1 night

As is expected of the Marriott's this one was excellent. In house Bistro and Bar. Convenient the Hagerstown Mall and to Rt.81. However the view in all directions consisted of parking lots, warehouses. Not a tree in sight.

10

marsha

Mar 2, 2025

·

Stayed 2 nights

The hotel was modern with furniture and technology. The room was the perfect size for 2 people, and the bed was comfortable. The Market was well stocked, but $4 for a sharing size of Sun Chips? Yikes. Great location…next to a good size mall, so lots of restaurants and places to walk.

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AI-generated summary based on recent guest reviews

Dining

On site bistro and bar provide food and coffee, but several guests say prices are high and hours limited. Breakfast is typically not included and may cost extra; food quality feedback is mixed.

Related guest reviews

10

Gabriel

Mar 28, 2023

·

Stayed 3 nights

I had a great stay, comfortable and quiet. Staff is amazing!! The pub food..... could improve.

8

DEE

Oct 21, 2023

·

Stayed 4 nights

The prices at the Bistro were way to high for the quality of food and the hours of operation were not good.

10

Jerri

Apr 7, 2025

·

Stayed 2 nights

We had a wonderful stay at your hotel The grand kids loved the pool and the cafe food was delicious. The rooms were spacious and clean. Thank you

10

Dennis R

Feb 17, 2024

·

Stayed 1 night

Loved the food and pool and hot tub

6

Edward

Jun 16, 2023

·

Stayed 1 night

Over priced and you had to pay for breakfast.

10

Katharine

Apr 21, 2024

·

Stayed 1 night

Lovely common area with a bistro serving food. Nice ambience.

10

John

Oct 12, 2025

·

Stayed 1 night

Breakfast not included as advertised

10

Christine

Aug 17, 2025

·

Stayed 1 night

As is expected of the Marriott's this one was excellent. In house Bistro and Bar. Convenient the Hagerstown Mall and to Rt.81. However the view in all directions consisted of parking lots, warehouses. Not a tree in sight.

8

BRENDA

Oct 14, 2024

·

Stayed 2 nights

THE STAFF WAS VERY PLEASANT. WE LOVED HAVING COFFEE AND BREAKFAST AVAILABLE. WE DID NOT GET ROOM SERVICE TO MAKE OUR BEDS AND CHANGE OUT TOWELS.

8

Ted

Apr 24, 2023

·

Stayed 1 night

The building was right off the highway next to a mall. plenty of good food choices from $ to $$$. Staff was friendly. The only negative is that the person tending bar did not know how to makele mixed drinks. A person in our party ordered a margarita and they used Tangeray instead of tequila (gack!)

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AI-generated summary based on recent guest reviews

Month	Average price
January	$133
February	$140
March	$143
April	$147
May	$161
June	$162
July	$161
August	$160
September	$166
October	$165
November	$150
December	$140

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $168	15 $241	16 $213	17 $179	18 $168	19 $168
20 $165	21 $174	22 $200	23 $174	24 $154	25 $154	26 $151
27 $161	28 $183	29 $184	30 $183

Su	Mo	Tu	We	Th	Fr	Sa
				1 $154	2 $154	3 $156
4 $151	5 $174	6 $176	7 $174	8 $154	9 $154	10 $155
11 $154	12 $179	13 $195	14 $195	15 $154	16 $154	17 $169
18 $154	19 $174	20 $190	21 $193	22 $154	23 $154	24 $155
25 $154	26 $193	27 $195	28 $179	29 $155	30 $160	31 $154

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Hagerstown

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