Courtyard by Marriott Hagerstown

I booked this hotel with 2 rooms for me and my kids. Main reason i booked this hotel was for the pool and the hot tub! After checking in and going to our rooms we went down to look at the pool and hot tub so we knew where to go when we got back from our outting, only to see a note saying it was down for daily maintenance. Ok, great we go to leave but went to ask the front desk how long it would be down only to overhear the employee that's checking in another guest tell them the pool and hot tub are not working but could walk across to the other hotel and use their pool! Like seriously?! Why wasn't i told this by the one that checked us in? Why wasn't this on their website?? The other hotel didn't have a hot tub and definitely did not like having to walk across in our bathing suits and towels when it was not warm out at all! Had i of known it wasn't working I wouldn't have spent my money there!! So a night that should've been fun and relaxing with my kids that was supposed to include lots of swimming for them that was in our plan for the weekend was completely ruined!! Will never stay at this hotel again!! Definitely did not enjoy hearing crying kids when it should've been laughter!!!

Hot tub and pool were nice, shopping and access to major highways, quiet stay, hotel was nice and staff were very helpful and kind.

Definitely very spacious! No complaints at all besides the hot tub not working but the hotel confiscated us for the mishap. They offer breakfast at a cost and the staff were nice and friendly. Stayed for Valentine’s weekend it was so nice and comfortable

All the staff were really great. The rooms were nice and the lobby area was great for relaxing. Unfortunately, the hot tub was out of service which was the main reason we stayed there.

The room itself was clean and tidy and in good repair. We did gobdown to the pool and hotub and the hottub was about as warm as the pool with the chlorine ratio being higher. 4/5 stay overall

One working elevator for 5 floors is not acceptable! No room service for meals after a long long drive was very inconvenient. A full length mirror In the bathroom where a shower is being taken is truly misplaced. There is a ridiculous number of quality hangers in the ill designed closet.

We loved the pool and hot tub. Our only complaint was that they were closed at 10:00pm when we went down for another swim.

Great hotel. Fairly large rooms and plenty of space for 2 adults and 2 kids. TV was a bit small for the room so had to slightly squint when laying in bed to read channels. Might’ve been the days we stayed but nothing available for kids to watch. Location to restaurants and food was fantastic. Even mall and outlet shopping. Service inside hotel was great. Front desk assistance was very friendly and accommodating. Quiet atmosphere and very clean. Only downside was, the day before leaving, the elevators broke and we had to take the stairs. Not a big deal since we enjoy walking and we were only on the 2nd floor but can’t imagine how others on the higher floors managed with luggage. Optimistically speaking, the hotel helped everyone burn a few calories and was in fact, quite eco-friendly.

The pool was out of service which is something we were looking forward to using. They made arrangements with an adjacent facility though so it worked out.

The staff was friendly, room was nice. However, the reason we chose to stay at this hotel over others for our night was for the pool/jacuzzi, which was closed until right before we had to leave. We decided to go an hour before checking out (when it opened) and the jacuzzi was so hot no one could enter it. Another hotel guest warned us before we were burned, but overall it was disappointing since that is why we chose the hotel.

As a housekeeper manager for 6 plus years my experience was wonderful! The area was great and calm. The room felt refresh and clean the beds were not tied up for the hospitality look. And the fridge had a stain inside of it. Other than that my stay was amazing my kids enjoyed the pool I stayed in room 216. I’ll definitely come back and stay !

Very clean

The property was very nice and clean with veryfriendlystaff.

Pro's: close to interstate; location to food/shopping; staff were friendly but of the 3 people we met, two were new so everything from check-in to ordering drinks/food took a long time. Lobby was nice. Bed was comfortable. Con's: Room was pretty grungy and worn. Mold/mildew all in the shower and it had a smell. Carpet was gross feeling and sticky to feet/socks. Bathroom floor was also dirty. HUGE cobweb/spider bed in room above the bed extending to the corner of the room. IF YOU BOOK THROUGH HOTELS.COM, CHECK YOUR CREDIT CARD. I was charged by Hotels.com and then charged an additional 150.00 by the hotel itself......

Room was spotless, bed was made!

Spotless room, and comfy bed!

It was clean and very comfortable. Staff were nice

Pros: Front desk staff very nice, internet excellent w/direct cat connection for work laptop, bed clean and comfortable, loveseat comfortable, tv had internet streaming. Cons: Bathroom sink slow drain (told housekeeping but no fix), shower dirty and smelled of mold (clearly seen on shower door hinges and surround), room hvac strange in it would overheat and then cold air came on to cool so cold in room at times. Overall: If we had to stay longer than 1 night i would've requested a room change due to mold smell.

Didn’t have a chance to use the facilities. The room was clean and had a comfortable king bed. Service was quick and friendly. Highly recommend this hotel. Will stay again for sure !

Reallly poor value. I think it used to be upscale but gone to seed. Example: room outlet didn’t work, shower door wouldn’t close, orange mold in the bathroom. Staff & service were poor. Example: had to pay $3.50 for a lobby coffee which was stone cold, so they microwaved it - LOL.

Definitely very spacious! No complaints at all besides the hot tub not working but the hotel confiscated us for the mishap. They offer breakfast at a cost and the staff were nice and friendly. Stayed for Valentine’s weekend it was so nice and comfortable

Only two things that could have been better was no microwave and lack of continental breakfast

Great hotel Very clean Very kind staff Very big rooms

Air conditioning was very loud. Sounded like a jet taking off.

The front desk representative Tim was very welcoming & professional. Our room was nice & quiet. The bed was a little hard for my husband & I but ok. Would recommend.

We have stayed here in the past and love it. My only issue is that there is not a microwave in the room.

We stayed overnight after a long drive. Our room was 414. The heating unit made a clicking noise all night, and we couldn't sleep at all.

Thecroom was nicely arranged and comfortable. The shower was very nice snd modern.the staff were very nice and helpful.

Toilet needs repair. Heating unit ver loud.

The hotel was modern with furniture and technology. The room was the perfect size for 2 people, and the bed was comfortable. The Market was well stocked, but $4 for a sharing size of Sun Chips? Yikes. Great location…next to a good size mall, so lots of restaurants and places to walk.

The staff was terribly rude. I will never stay there again. Ignorant and could care less is their motto.

Kami the hotel representative greeted us with a friendly smile & quick check in. She gave us a welcome guest bag with 2 bottles of water &. Snack. We chose a bulb from a basket which earned us extra bonvoy points. Our room was clean & comfortable. Best hotel! Highly recommend.

Pro's: close to interstate; location to food/shopping; staff were friendly but of the 3 people we met, two were new so everything from check-in to ordering drinks/food took a long time. Lobby was nice. Bed was comfortable. Con's: Room was pretty grungy and worn. Mold/mildew all in the shower and it had a smell. Carpet was gross feeling and sticky to feet/socks. Bathroom floor was also dirty. HUGE cobweb/spider bed in room above the bed extending to the corner of the room. IF YOU BOOK THROUGH HOTELS.COM, CHECK YOUR CREDIT CARD. I was charged by Hotels.com and then charged an additional 150.00 by the hotel itself......

All the staff were really great. The rooms were nice and the lobby area was great for relaxing. Unfortunately, the hot tub was out of service which was the main reason we stayed there.

The check in was great. They were able to get me a king size bed

The lady at the front desk - Kimi. She was very helpful and recommended a great steak house for dinner.

Wonderful and helpful staff. The manager Kylle is very accommodated.

Didn’t have a chance to use the facilities. The room was clean and had a comfortable king bed. Service was quick and friendly. Highly recommend this hotel. Will stay again for sure !

All of the employees are very friendly and helpful

HORRIBLE treatment from the receptionist!! She started screaming just because we wanted to double check on payment. VERY DISAPPOINTED AND WILL NEVER EVER COME BACK!

Hot tub and pool were nice, shopping and access to major highways, quiet stay, hotel was nice and staff were very helpful and kind.

I stayed here 2 times within a week (on my way to vacation and on my way from vacation). Both times were good. My boyfriend and I both enjoyed the restaurant that is right near the hotel called BJ's. Hotel was right off 81 so very convenient. There is also a big shopping center right there in the same location.

Very nice, clean, friendly hotel. Perfect for an overnight stay for a Flying Boxcars game. Good breweries and bars/restaurants walking distance from hotel.

Great location

convenient location for a long drive along I81

I guess a cool thing is that it's at one end of a giant shopping center/mall, so the food options are plentiful even late.

Location

Felt it was an elegant hotel in an upscale area. Close to amenities

As is expected of the Marriott's this one was excellent. In house Bistro and Bar. Convenient the Hagerstown Mall and to Rt.81. However the view in all directions consisted of parking lots, warehouses. Not a tree in sight.

The hotel was modern with furniture and technology. The room was the perfect size for 2 people, and the bed was comfortable. The Market was well stocked, but $4 for a sharing size of Sun Chips? Yikes. Great location…next to a good size mall, so lots of restaurants and places to walk.

I had a great stay, comfortable and quiet. Staff is amazing!! The pub food..... could improve.

The prices at the Bistro were way to high for the quality of food and the hours of operation were not good.

We had a wonderful stay at your hotel The grand kids loved the pool and the cafe food was delicious. The rooms were spacious and clean. Thank you

Loved the food and pool and hot tub

Over priced and you had to pay for breakfast.

Lovely common area with a bistro serving food. Nice ambience.

Breakfast not included as advertised

As is expected of the Marriott's this one was excellent. In house Bistro and Bar. Convenient the Hagerstown Mall and to Rt.81. However the view in all directions consisted of parking lots, warehouses. Not a tree in sight.

THE STAFF WAS VERY PLEASANT. WE LOVED HAVING COFFEE AND BREAKFAST AVAILABLE. WE DID NOT GET ROOM SERVICE TO MAKE OUR BEDS AND CHANGE OUT TOWELS.

The building was right off the highway next to a mall. plenty of good food choices from $ to $$$. Staff was friendly. The only negative is that the person tending bar did not know how to makele mixed drinks. A person in our party ordered a margarita and they used Tangeray instead of tequila (gack!)