Best Western Plus Royal Mountain Inn & Suites

Feedback is mixed, with reports of an unusable pool or nonworking hot tub, laundry out of service, and exterior doors that do not lock. Others note well-lit, ample parking and a family-friendly pool area.

Many guests found rooms and common areas clean, but multiple reports describe lapses such as dirty tubs, hair in showers, trash in the elevator, odors or mold, and serious misses like a soiled ice bucket.

Rooms are generally comfortable and quiet with good beds, but décor and furnishings show age, and some units have maintenance issues like poor drainage, worn carpets or sofas, lumpy mattresses, street or neighbor noise, and occasional internet outages.

Service is widely praised as friendly and helpful, with management engagement noted, though a few guests experienced rudeness, limited desk presence, noise issues not resolved, or dissatisfaction with problem handling and booking mix-ups.

Guests describe a convenient, quiet, and generally safe location near dining and area attractions, though one review noted confusion finding the address on Business 31.

Breakfast is often praised as hot and plentiful with good variety, including items like waffles and some gluten-free options; a few reviews found it average or reported minor service gaps.