Sleep Inn & Suites Madison West

Staff were very helpful and professional. Unfortunately the rooms were moldy and carpet was unsanitary. Terrible smell in the hallway and the room.

Damp. Moist. Soggy. Wet. The walk towards our room should have been a tipoff: a musty smell and multiple portable dehumidifiers, each tank with the “full” indicator illuminated. Upon unlocking the door, a dank aroma flooded our nostrils, like mothballs mixed with mildew. Tired from travel, we turned on the TV, which had an intermittently functional screen and remote control. The showerhead sprayed water outwards towards the sink, perhaps explaining the rusted chrome fixtures. The next morning, we stepped onto the carpet which felt cold and squishy underfoot. After 2 nights, we simply could not tolerate it. When we checked out a day early, the response by the hotel desk clerk indicated vague awareness of an issue, pointing to their corrective attempts with new sheets and fresh paint on the walls. He cited an inability to refund us our payment for the final night, referring us to Hotels.com where we booked our stay. When Hotels.com investigated on our behalf, the Quality Inn by Choice Hotels staff were repeatedly unavailable and thus no refund forthcoming. Bottom line: The environment at the Quality Inn is totally unacceptable. We felt worried for our health and our belongings during our stay (all of which needed a wash when we got home). The combination of the persistent dampness, musty odor, dehumidifiers, and squishy carpet made us very uncomfortable and concerned about the condition of the room. We hope all travelers heed this warning: stay away.

My only complaint was there was only 1 towel in the bathroom. I had to go ask the font desk for a couple more.

Building is pretty old and dated. Room smelled faintly of stale smoke. Room did not have many electrical outlets, which made charging devices a little more challenging. There did not seem to be any elevators but I think building is only 2 floors. Breakfast was adequate. Staff was polite. Building is an industrial area. Our stay was short so it was adequate but I probably will choose a different place next time.

AC was very Bad condition in terms of cleaning