Shibuya Creston Hotel

Amazing hotel for my first trip solo to Tokyo…would stay again

Great staff, location and sized rooms. Building was clean and easy to find.

Clean room, friendly staff excellent location

Good location, staff were good. The bathroom stunk (smelt like dirty stagnant water from leaking pipe) which flowed into the room - informed the staff twice but still stunk after the third day. Had to spray air fresher each day to mask the smell. My husband ended up fixing the issue by wiggling the sink basin back into postion which was not sitting correctly, leaving a gap for the smell to come through. Heating was centrally controlled so we could not adjust - it was stiffling. We could not open the window. Had to keep the door ajar during the day when we were in. The floor hallway carpet we were on, smelt like stale food. Their policy of handing your room key to reception each time you leave the hotel, even if for only a few minutes, was annoying and inconvenient. My son, who stayed at another hotel with friends, dropped by to say hello and use the toilet wasn't allowed up and when we needed to sort our luggage between us, I had to be stern to have him in the room for 30 mins. This was our third and last hotel during our first Japan trip - was not a good ending to fantastic trip. Would not stay at this hotel again and would not recommend this hotel to anyone. NPS - 1 staff twice but after cleaning the smell there.

The Creston Hotel is such a hidden gem if you are looking to stay near all the Shibuya madness while also being near the calmer parts of the craziness. The staff were extremely friendly, check-in was a breeze. The breakfast was very delicious, with two options being offered (Japanese style and Western style). Would definitely be returning and staying here when staying in Shibuya!