Quality Inn & Suites West Chase
$60
/ night
Avg. for September
Select dates to see prices and availability
$60
/ night
Avg. for September
Monthly average prices
Nightly prices at Quality Inn & Suites West Chase average $53 in November, the cheapest month, and $82 in May, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $59 |
| February | $60 |
| March | $66 |
| April | $72 |
| May | $82 |
| June | $75 |
| July | $79 |
| August | $60 |
| September | $60 |
| October | $58 |
| November | $53 |
| December | $53 |
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M
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Sep · $60
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Most expensive: May (~$82)
Cheapest: November (~$53)
About this property
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
Amenities
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
Business amenities
Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Houston? This hotel has 495 square feet (46 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
Location
A stay at Quality Inn & Suites West Chase places you in the heart of Houston, a short 3-minute walk from Westheimer Road and within 5 minutes by car from CityCentre. This hotel is 11 mi (17.7 km) from Rice University and 5.2 mi (8.4 km) from Memorial City Mall.
What's nearby
Westheimer Road(0.2 miles)
Harwin Drive Shopping District(1.5 miles)
West Houston Medical Center(2.7 miles)
Lakeside Country Club(3 miles)
Town and Country Village(3.2 miles)
CityCentre(3.5 miles)
RAC Conference Center(3.8 miles)
Houston Community College - Energy Corridor(4 miles)
Edith L. Moore Nature Sanctuary(4.1 miles)
Memorial Hermann Memorial City Medical Center(4.3 miles)
Sharpstown Shopping Center(5 miles)
Arena Theater(5 miles)
Memorial City Mall(5.2 miles)
Memorial Hermann Southwest Hospital(5.4 miles)
Houston Country Club(5.9 miles)
Houston William Hobby Airport (HOU)(28.5 miles)
George Bush Intercontinental Airport (IAH)(35.8 miles)
Parking
Free Wi-Fi
Non-Smoking Rooms
Self Laundry
Free Parking
24-Hour Front Desk
Location
2930 W. Sam Houston Pkwy South, Westchase, Houston, Texas, United States of America
Westheimer Road (0.2 miles)
Harwin Drive Shopping District (1.5 miles)
West Houston Medical Center (2.7 miles)
Lakeside Country Club (3 miles)
Town and Country Village (3.2 miles)
CityCentre (3.5 miles)
Guest reviews
7.4
Good
Based on 1,000 verified reviews
Who stays here?
Business
36%
Couple
19%
Family
21%
Group
7%
Solo
15%
What guests think
AI-generated summary based on recent guest reviews
At Quality Inn & Suites West Chase, many reviews report serious cleanliness and maintenance problems—including recurring roaches, musty odors, stained linens, and an often inoperable elevator—while some guests note polite staff, decent value, or an occasional clean, comfortable room.
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What guests think
At Quality Inn & Suites West Chase, many reviews report serious cleanliness and maintenance problems—including recurring roaches, musty odors, stained linens, and an often inoperable elevator—while some guests note polite staff, decent value, or an occasional clean, comfortable room.
Service feedback is frequently negative, citing rude or unresponsive front desk behavior, reservation difficulties, and slow problem resolution, though a few mention helpful check-in and refunds. Facilities and in-room amenities draw complaints about broken TVs, microwaves, air conditioning, and intermittent hot water. Breakfast is often described as minimal or unavailable, and some guests felt the surrounding area was unsafe or noisy despite convenient road access. Expect a budget stay with significant trade-offs.
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AI-generated summary based on recent guest reviews
Facilities
Elevator was repeatedly reported out of service, forcing guests to use stairs; common areas and building maintenance drew criticism. Some property equipment across the hotel was in disrepair.
Related guest reviews
4
Alma
Aug 8, 2023
·
Stayed 1 night
I was placed in the 3rd floor. The elevator was broken.The room also had broken equipment: the TV had no signal, cable. The toilet seat in the bathroom was broken from one hinge. The couch was dirty. Room 324.
I was placed in the 3rd floor. The elevator was broken.The room also had broken equipment: the TV had no signal, cable. The toilet seat in the bathroom was broken from one hinge. The couch was dirty. Room 324.
2
Kellon
Aug 21, 2024
·
Stayed 1 night
Elevator was broke and giving rooms on 4th floor get in room tv doesnt work microwave broke lamp not working. The guy switched me to 4 different rooms til a tv worked
Elevator was broke and giving rooms on 4th floor get in room tv doesnt work microwave broke lamp not working. The guy switched me to 4 different rooms til a tv worked
4
Ekure
Jan 4, 2024
·
Stayed 2 nights
Elevator not working for the 2 days I was there! No breakfast but it was advertised online that they served breakfast! Dirty room. Water fountain not working! It was Dirty looking even though it was not working. Dirty moldy looking buggy for carrying luggage. Dirty bathroom. Dirty microwave, dusty room.
Elevator not working for the 2 days I was there! No breakfast but it was advertised online that they served breakfast! Dirty room. Water fountain not working! It was Dirty looking even though it was not working. Dirty moldy looking buggy for carrying luggage. Dirty bathroom. Dirty microwave, dusty room.
4
HUY
Feb 15, 2025
·
Stayed 1 night
Receptionist man is rough, talk with clients so grumpy, face always as don't need customers. check-in processing time so steady. No elevator. No excuse for that. Just say "Elevator is out of order"
Receptionist man is rough, talk with clients so grumpy, face always as don't need customers. check-in processing time so steady. No elevator. No excuse for that. Just say "Elevator is out of order"
2
Paulette
Feb 18, 2025
·
Stayed 2 nights
No elevator, was told it’s been out for over 2 yrs. That’s unacceptable. Had to climbed stairs with luggage. When asked for a first floor was told they only have 1but windows was boarded up because someone tried to break in. Breakfast was a joke.. Ask to speak with manager was told they are not in country. If I could give 0 stars I would. Front desk clerk say I couldn’t get my money back.Really believe I should get my money back.
No elevator, was told it’s been out for over 2 yrs. That’s unacceptable. Had to climbed stairs with luggage. When asked for a first floor was told they only have 1but windows was boarded up because someone tried to break in. Breakfast was a joke.. Ask to speak with manager was told they are not in country. If I could give 0 stars I would. Front desk clerk say I couldn’t get my money back.Really believe I should get my money back.
2
Chad
Mar 24, 2025
·
Stayed 3 nights
They had roaches and the elevator didn’t work ! The microwave didn’t work! And they ran out of towels smh just horrible and also the room key kept messing up
They had roaches and the elevator didn’t work ! The microwave didn’t work! And they ran out of towels smh just horrible and also the room key kept messing up
2
Saba
Dec 13, 2023
·
Stayed 1 night
Elevator didn't work, TV doesn't work,hair dryer doesn't work, microwave doesn't work. Front desk doesn't answer the phone and doesn't provide breakfast at all. Absolutely incorrect representation of the hotel.very unprofessional.
Elevator didn't work, TV doesn't work,hair dryer doesn't work, microwave doesn't work. Front desk doesn't answer the phone and doesn't provide breakfast at all. Absolutely incorrect representation of the hotel.very unprofessional.
2
Knijele
Aug 23, 2024
·
Stayed 3 nights
First off the front desk clerk was rude and very aggressive! Toilet was broken also the elevator was broken! My room door wouldn’t close completely if it did I would be locked in the room! They didn’t want to refund me nor did they!
First off the front desk clerk was rude and very aggressive! Toilet was broken also the elevator was broken! My room door wouldn’t close completely if it did I would be locked in the room! They didn’t want to refund me nor did they!
4
Fatiha
Jul 18, 2025
·
Stayed 1 night
Building smell smok every where and the available room was in 3rd floor plus elevator was out of service and because i have asthma it was very hard for me to use stairs , while im checking in the receptionist told us if you left any spots in the towels we gonna charge you fees for rhat even if makeup which was weird to here this is was first time in my life i here that
Building smell smok every where and the available room was in 3rd floor plus elevator was out of service and because i have asthma it was very hard for me to use stairs , while im checking in the receptionist told us if you left any spots in the towels we gonna charge you fees for rhat even if makeup which was weird to here this is was first time in my life i here that
4
Natalie
Mar 18, 2024
·
Stayed 1 night
Did not like the fact that the elevator was not working. No discount for that. The first room I was placed into the air conditioner was not working so I had to change rooms. The overall look of the hotel and rooms was old and needs an upgrade or refurbishing. Lamps were dusty and not clean. Carpet looked old/worn. Furniture was chipped or damaged. Also, when using the stairways, it smelled like marajuana. I informed the manager but unsure if he did anything about it.
Did not like the fact that the elevator was not working. No discount for that. The first room I was placed into the air conditioner was not working so I had to change rooms. The overall look of the hotel and rooms was old and needs an upgrade or refurbishing. Lamps were dusty and not clean. Carpet looked old/worn. Furniture was chipped or damaged. Also, when using the stairways, it smelled like marajuana. I informed the manager but unsure if he did anything about it.
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews cite serious cleanliness issues, especially roaches throughout rooms and bathrooms, musty or smoky odors, and stained linens and carpets. A few mention pests in public areas or mildew smells in the lobby.
Related guest reviews
2
Huy
Jul 28, 2025
·
Stayed 2 nights
Not clean, alot of bug everywhere, the smell all hotel is very bad. But the front desk is helpful.
Not clean, alot of bug everywhere, the smell all hotel is very bad. But the front desk is helpful.
2
dorothy
Apr 14, 2023
·
Stayed 1 night
The property is dirt, hotel smells horrible and I had roaches coming out my sink.
The property is dirt, hotel smells horrible and I had roaches coming out my sink.
2
Vanessa
Nov 18, 2025
·
Stayed 2 nights
The hotel had a bad sewage smell. the sheets were stained and there wasn't any hot water (I was told the whole hotel didn't have it) The night front desk attendant was very rude and unconcern.
The hotel had a bad sewage smell. the sheets were stained and there wasn't any hot water (I was told the whole hotel didn't have it) The night front desk attendant was very rude and unconcern.
2
Kristen
Aug 4, 2025
·
Stayed 2 nights
I was greeted with roaches, stains on the towels, and a damp smell. Luckily, the staff was able to change my room and it was better than the first one but not a place where I would stay again.
I was greeted with roaches, stains on the towels, and a damp smell. Luckily, the staff was able to change my room and it was better than the first one but not a place where I would stay again.
2
Mason
May 14, 2025
·
Stayed 1 night
Very dirty. The lobby smelled like mildew
Very dirty. The lobby smelled like mildew
2
Melvin
Jul 5, 2023
·
Stayed 1 night
Roaches
Roaches
2
Lisa
Nov 26, 2024
·
Stayed 2 nights
I experienced roaches, mildew, spots and stains on blankets and linen, water stains on ceiling, refrigerator not clean
I experienced roaches, mildew, spots and stains on blankets and linen, water stains on ceiling, refrigerator not clean
2
Mahubah
May 8, 2023
·
Stayed 1 night
I am sorry to say, but I walked into the room, went to the bathroom, saw two roaches within 2 mins, andl left. This is not a clean hotel and I don't recommend it. I was so worried I would take one home, I left my luggage and bag in my car when I got home and went through each personal item!! I booked on hotels.com and they said they couldn't refund the night. The hotel receptionist said her manager would refund me and they didn't.
I am sorry to say, but I walked into the room, went to the bathroom, saw two roaches within 2 mins, andl left. This is not a clean hotel and I don't recommend it. I was so worried I would take one home, I left my luggage and bag in my car when I got home and went through each personal item!! I booked on hotels.com and they said they couldn't refund the night. The hotel receptionist said her manager would refund me and they didn't.
2
Bini
Mar 16, 2025
·
Stayed 2 nights
I would not recommend this hotel to anyone visiting Houston. Front desk was not very friendly and was extremely slow and difficult to get ahold of. Upon arrival and turning on the heater we noticed there was leftover food in the vents from the previous tenants and room began to smell like French fries. The toilet bowl was dirty, shower was yellow, and we found multiple roaches in the room. There were also small flying bugs similar to the size of gnats we kept having to swat. Hotel policy was that stained towels would come out of our pockets yet we received thinning towels with holes and didn’t seem very clean. I was scared to step anywhere without shoes. Definitely was a waste of money and didn’t want to return to my room during my trip
I would not recommend this hotel to anyone visiting Houston. Front desk was not very friendly and was extremely slow and difficult to get ahold of. Upon arrival and turning on the heater we noticed there was leftover food in the vents from the previous tenants and room began to smell like French fries. The toilet bowl was dirty, shower was yellow, and we found multiple roaches in the room. There were also small flying bugs similar to the size of gnats we kept having to swat. Hotel policy was that stained towels would come out of our pockets yet we received thinning towels with holes and didn’t seem very clean. I was scared to step anywhere without shoes. Definitely was a waste of money and didn’t want to return to my room during my trip
2
Xavier
Nov 5, 2025
·
Stayed 1 night
Rooms were dirty Dirty bed sheets and bed bugs
Rooms were dirty Dirty bed sheets and bed bugs
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated with worn furniture and multiple broken amenities, including TVs, microwaves, lighting, and HVAC; some guests also lacked reliable hot water or experienced spotty Wi-Fi. A few noted comfortable beds, but noise was an issue for some.
Related guest reviews
2
Jennifer
Jul 14, 2024
·
Stayed 2 nights
The manager Paula was awful. Stole our $50 cash deposit and kicked me and my husband out. I have a small service animal and they kicked us out due to a small dog, ada registered. The room had no hot water, no working tv, leaky air condition, roaches, and burn holes in the bedding even though it’s non smoking.
The manager Paula was awful. Stole our $50 cash deposit and kicked me and my husband out. I have a small service animal and they kicked us out due to a small dog, ada registered. The room had no hot water, no working tv, leaky air condition, roaches, and burn holes in the bedding even though it’s non smoking.
4
Alma
Aug 8, 2023
·
Stayed 1 night
I was placed in the 3rd floor. The elevator was broken.The room also had broken equipment: the TV had no signal, cable. The toilet seat in the bathroom was broken from one hinge. The couch was dirty. Room 324.
I was placed in the 3rd floor. The elevator was broken.The room also had broken equipment: the TV had no signal, cable. The toilet seat in the bathroom was broken from one hinge. The couch was dirty. Room 324.
2
Kellon
Aug 21, 2024
·
Stayed 1 night
Elevator was broke and giving rooms on 4th floor get in room tv doesnt work microwave broke lamp not working. The guy switched me to 4 different rooms til a tv worked
Elevator was broke and giving rooms on 4th floor get in room tv doesnt work microwave broke lamp not working. The guy switched me to 4 different rooms til a tv worked
2
Swaneka
Nov 3, 2024
·
Stayed 2 nights
1st room, had ceiling was water damaged reminded me of my condo, but this was over the bed. Second to Fifth rooms had roaches in them. Sixth room had water damage but not over bed. I was tired, hungry and wanted to rest so I stayed. Second day I was having issues with internet I called the front desk no answer. I finally went downstairs the lady there was rude with horrible customer service. When I asked about the phone she was like it didn’t ring. I called right there the phone didn’t ring, the ringer was turned all the way down. I called the number about the customer internet service and I got service but it went back down. I just went to sleep. I expected better customer service and better accommodations. I was disappointed. I basically just slept due to the tv service was down most of the day as well. One good thing the bed was comfortable.
1st room, had ceiling was water damaged reminded me of my condo, but this was over the bed. Second to Fifth rooms had roaches in them. Sixth room had water damage but not over bed. I was tired, hungry and wanted to rest so I stayed. Second day I was having issues with internet I called the front desk no answer. I finally went downstairs the lady there was rude with horrible customer service. When I asked about the phone she was like it didn’t ring. I called right there the phone didn’t ring, the ringer was turned all the way down. I called the number about the customer internet service and I got service but it went back down. I just went to sleep. I expected better customer service and better accommodations. I was disappointed. I basically just slept due to the tv service was down most of the day as well. One good thing the bed was comfortable.
2
Hach
Feb 2, 2025
·
Stayed 4 nights
Dirty bad smell and take a 20 minutes to get the hot water
Dirty bad smell and take a 20 minutes to get the hot water
2
Chad
Mar 24, 2025
·
Stayed 3 nights
They had roaches and the elevator didn’t work ! The microwave didn’t work! And they ran out of towels smh just horrible and also the room key kept messing up
They had roaches and the elevator didn’t work ! The microwave didn’t work! And they ran out of towels smh just horrible and also the room key kept messing up
2
Dylan
Feb 26, 2024
·
Stayed 1 night
Elevator did not work, when I entered my room , the tv was static and didn’t cut on at all the whole night , I called and the front desk told me that something was going with WiFi …. Then I went to the bathroom and tried flushing toilet and there was no water running in toilet ….i called front desk again and asked to be moved to another room . She claimed there was no other rooms available….horrible horrible experience
Elevator did not work, when I entered my room , the tv was static and didn’t cut on at all the whole night , I called and the front desk told me that something was going with WiFi …. Then I went to the bathroom and tried flushing toilet and there was no water running in toilet ….i called front desk again and asked to be moved to another room . She claimed there was no other rooms available….horrible horrible experience
2
Bini
Mar 16, 2025
·
Stayed 2 nights
I would not recommend this hotel to anyone visiting Houston. Front desk was not very friendly and was extremely slow and difficult to get ahold of. Upon arrival and turning on the heater we noticed there was leftover food in the vents from the previous tenants and room began to smell like French fries. The toilet bowl was dirty, shower was yellow, and we found multiple roaches in the room. There were also small flying bugs similar to the size of gnats we kept having to swat. Hotel policy was that stained towels would come out of our pockets yet we received thinning towels with holes and didn’t seem very clean. I was scared to step anywhere without shoes. Definitely was a waste of money and didn’t want to return to my room during my trip
I would not recommend this hotel to anyone visiting Houston. Front desk was not very friendly and was extremely slow and difficult to get ahold of. Upon arrival and turning on the heater we noticed there was leftover food in the vents from the previous tenants and room began to smell like French fries. The toilet bowl was dirty, shower was yellow, and we found multiple roaches in the room. There were also small flying bugs similar to the size of gnats we kept having to swat. Hotel policy was that stained towels would come out of our pockets yet we received thinning towels with holes and didn’t seem very clean. I was scared to step anywhere without shoes. Definitely was a waste of money and didn’t want to return to my room during my trip
4
Natalie
Mar 18, 2024
·
Stayed 1 night
Did not like the fact that the elevator was not working. No discount for that. The first room I was placed into the air conditioner was not working so I had to change rooms. The overall look of the hotel and rooms was old and needs an upgrade or refurbishing. Lamps were dusty and not clean. Carpet looked old/worn. Furniture was chipped or damaged. Also, when using the stairways, it smelled like marajuana. I informed the manager but unsure if he did anything about it.
Did not like the fact that the elevator was not working. No discount for that. The first room I was placed into the air conditioner was not working so I had to change rooms. The overall look of the hotel and rooms was old and needs an upgrade or refurbishing. Lamps were dusty and not clean. Carpet looked old/worn. Furniture was chipped or damaged. Also, when using the stairways, it smelled like marajuana. I informed the manager but unsure if he did anything about it.
4
Nisar
Jun 1, 2024
·
Stayed 1 night
I liked the staff and service. I got to the hotel very late at night and it was quick and easy to check in. Property was not well maintained though. Sink had water standing when used and tap was rusty and old. No hot water in the morning for shower. Wasn’t fixed for until I checked out. I am glad I was there for only one night.
I liked the staff and service. I got to the hotel very late at night and it was quick and easy to check in. Property was not well maintained though. Sink had water standing when used and tap was rusty and old. No hot water in the morning for shower. Wasn’t fixed for until I checked out. I am glad I was there for only one night.
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AI-generated summary based on recent guest reviews
Service
Service feedback is largely negative: reports of rude or unresponsive front desk staff, reservation or check-in problems, and difficulty obtaining refunds or assistance. A few guests found staff polite and helpful.
Related guest reviews
10
Carlotta
Aug 5, 2024
·
Stayed 2 nights
Great customer service
Great customer service
6
Kala
Jun 21, 2025
·
Stayed 1 night
The gentleman at the front desk was very polite and helpful. He apologized and agreed to refund me for my purchase. I booked a room elsewhere and it wasn’t available until the next day so i called the closest place with availability. However upon turning the light on, about 3 ROACHES jumped off the bed and ran under the bed. As I gathered my thoughts from already being extremely exhausted I decided to pee b4 I head to the front desk. And this next grandpa roach ran straight towards me! I almost didn’t make it out alive… Im traumatized meanwhile ;itchy scratchy describes My nerves. Paranoid thinking about if I would have taken my contacts off and laid down. Go ahead and add them to Baymont and Red Roof. It would behoove then ro Tear that infestation down and start over! Comfort suites refunded me immediately however EXPEDIA IS STILL DECIDING IF I SHOULD BE ENTITLED TO THE REFUND. The agent told me it was doubtful I would be granted a refund but would follow up in 72 hrs. This isnt an unreasonable courtesy . Are we really negotiating a common courtesy for filthy sleepying conditions)? It should be a standard. Roaches are never ok at any establishment!
The gentleman at the front desk was very polite and helpful. He apologized and agreed to refund me for my purchase. I booked a room elsewhere and it wasn’t available until the next day so i called the closest place with availability. However upon turning the light on, about 3 ROACHES jumped off the bed and ran under the bed. As I gathered my thoughts from already being extremely exhausted I decided to pee b4 I head to the front desk. And this next grandpa roach ran straight towards me! I almost didn’t make it out alive… Im traumatized meanwhile ;itchy scratchy describes My nerves. Paranoid thinking about if I would have taken my contacts off and laid down. Go ahead and add them to Baymont and Red Roof. It would behoove then ro Tear that infestation down and start over! Comfort suites refunded me immediately however EXPEDIA IS STILL DECIDING IF I SHOULD BE ENTITLED TO THE REFUND. The agent told me it was doubtful I would be granted a refund but would follow up in 72 hrs. This isnt an unreasonable courtesy . Are we really negotiating a common courtesy for filthy sleepying conditions)? It should be a standard. Roaches are never ok at any establishment!
2
Eunita
May 25, 2025
·
Stayed 1 night
I wish I could give zero stars but I know a least one is required to post a review. I experienced one of most horrible experiences checking in today. Actually, although I had a reservation and had till 12 midnight to check-in, upon arrival, I'm being told by the night clerk that my reservation was canceled several hours before arrival with no explanation other than "You can be mad at me or curse me out, but it's nothing I can do" What type of response is that? I had been awake 24hrs straight and really needed this room to rest up! I've stayed in dive hotels before, but the service I recieved on My 24, 2025, is by far the worst!
I wish I could give zero stars but I know a least one is required to post a review. I experienced one of most horrible experiences checking in today. Actually, although I had a reservation and had till 12 midnight to check-in, upon arrival, I'm being told by the night clerk that my reservation was canceled several hours before arrival with no explanation other than "You can be mad at me or curse me out, but it's nothing I can do" What type of response is that? I had been awake 24hrs straight and really needed this room to rest up! I've stayed in dive hotels before, but the service I recieved on My 24, 2025, is by far the worst!
2
Vanessa
Nov 18, 2025
·
Stayed 2 nights
The hotel had a bad sewage smell. the sheets were stained and there wasn't any hot water (I was told the whole hotel didn't have it) The night front desk attendant was very rude and unconcern.
The hotel had a bad sewage smell. the sheets were stained and there wasn't any hot water (I was told the whole hotel didn't have it) The night front desk attendant was very rude and unconcern.
2
Anthony
Nov 17, 2025
·
Stayed 1 night
My reservation was hard to find then denied so another type of room was given not the one I reserved. It was too late to look around for another hotel.
My reservation was hard to find then denied so another type of room was given not the one I reserved. It was too late to look around for another hotel.
2
Nehemiah
Oct 9, 2023
·
Stayed 2 nights
It was terrible,first off I went in and it smelled very bad like must and smoke,the floors were sticky and towels were gross,most lamps didn’t work and the front desk people would disappear for 3+ hours at a time,no kidding every day,me and my girlfriend were locked out our room and had to wait 3 hours just to get our card reactivated,crackheads everywhere as well by the way
It was terrible,first off I went in and it smelled very bad like must and smoke,the floors were sticky and towels were gross,most lamps didn’t work and the front desk people would disappear for 3+ hours at a time,no kidding every day,me and my girlfriend were locked out our room and had to wait 3 hours just to get our card reactivated,crackheads everywhere as well by the way
2
mary jo
Nov 14, 2024
·
Stayed 2 nights
The staff was horrible. I booed this room over a month ago. The attendant said my name Spanish name MARIA did not coincide with my credit card MARY. The last name is the same. All my cards are under Mary. The signature on my drivers license is Mary. Then my husband asked to charge it on his credit card and the ignorant attendant said no because he had not booked a reservation. WE crossed the street and with no RESERVATION stayed at the RED ROOF INN.
The staff was horrible. I booed this room over a month ago. The attendant said my name Spanish name MARIA did not coincide with my credit card MARY. The last name is the same. All my cards are under Mary. The signature on my drivers license is Mary. Then my husband asked to charge it on his credit card and the ignorant attendant said no because he had not booked a reservation. WE crossed the street and with no RESERVATION stayed at the RED ROOF INN.
2
Knijele
Aug 23, 2024
·
Stayed 3 nights
First off the front desk clerk was rude and very aggressive! Toilet was broken also the elevator was broken! My room door wouldn’t close completely if it did I would be locked in the room! They didn’t want to refund me nor did they!
First off the front desk clerk was rude and very aggressive! Toilet was broken also the elevator was broken! My room door wouldn’t close completely if it did I would be locked in the room! They didn’t want to refund me nor did they!
2
David
Apr 2, 2023
·
Stayed 1 night
Front desk sent me to three different rooms when I checked in the first room had a really bad smell to it and was unacceptable..they sent me to another room and it was already occupied...finally settle on the third room, however the tv remote did not work and the front desk said there was nothing they could do about it and there was no other rooms available. When calling front desk from the room no one answered...When went to morning breakfast at 8am it was not open....The hotel was very noisy at night ....I will not stay at this hotel again and give it no stars
Front desk sent me to three different rooms when I checked in the first room had a really bad smell to it and was unacceptable..they sent me to another room and it was already occupied...finally settle on the third room, however the tv remote did not work and the front desk said there was nothing they could do about it and there was no other rooms available. When calling front desk from the room no one answered...When went to morning breakfast at 8am it was not open....The hotel was very noisy at night ....I will not stay at this hotel again and give it no stars
4
James
Mar 5, 2025
·
Stayed 1 night
The staff wasn't friendly
The staff wasn't friendly
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AI-generated summary based on recent guest reviews
Location
Convenient to the Westchase area and major roads, but multiple guests felt the surroundings were unsafe, with homeless activity, loitering, and late-night noise from a nearby bar or highway. Walkable options are limited.
Related guest reviews
6
Steven
Sep 1, 2025
·
Stayed 1 night
the staff did they jon the facility just had bugs and theres alot of homelesd in the area make u think to get out rhe hotel ag night
the staff did they jon the facility just had bugs and theres alot of homelesd in the area make u think to get out rhe hotel ag night
2
Sara
Oct 22, 2023
·
Stayed 2 nights
They clearly didn't clean my room before my stay, the bed was made but there was a bunch of hair on the other side of the pillow when I flipping it over. The towels were dirty and there were tiny bugs everywhere in the bathroom. The floor was filthy both in my room and in the hallway. The smoke alarm had been ripped out of the ceiling and there was just exposed wiring. There isn't anything to do in walking distance except go to ihop. Do not stay here.
They clearly didn't clean my room before my stay, the bed was made but there was a bunch of hair on the other side of the pillow when I flipping it over. The towels were dirty and there were tiny bugs everywhere in the bathroom. The floor was filthy both in my room and in the hallway. The smoke alarm had been ripped out of the ceiling and there was just exposed wiring. There isn't anything to do in walking distance except go to ihop. Do not stay here.
2
Julius
Mar 3, 2023
·
Stayed 1 night
Listen closely do not waste your money here terrible hotel the hotel is next to a bar that doesn’t close until after 3 a.m so loud music and the highway will keep you up there are prostitutes walking the parking lot half naked don’t bring children the hotel smells bad and I don’t mean my room only as you walk in instantly you smell the place I couldn’t wait till the app asked me about my stay once again do not waste your money find another hotel Expedia should not allow them to be on there booking app
Listen closely do not waste your money here terrible hotel the hotel is next to a bar that doesn’t close until after 3 a.m so loud music and the highway will keep you up there are prostitutes walking the parking lot half naked don’t bring children the hotel smells bad and I don’t mean my room only as you walk in instantly you smell the place I couldn’t wait till the app asked me about my stay once again do not waste your money find another hotel Expedia should not allow them to be on there booking app
2
Jorge
Aug 20, 2023
·
Stayed 1 night
Awful place to stay! Place is outdated and the smell of humidity was very strong. Bathroom had mold on the ceiling and towels were old and rough. Carpets were very dirty and the couch on my room had rips everywhere. Elevator was slow and felt unsafe. There was no breakfast available and the are look unsafe.
Awful place to stay! Place is outdated and the smell of humidity was very strong. Bathroom had mold on the ceiling and towels were old and rough. Carpets were very dirty and the couch on my room had rips everywhere. Elevator was slow and felt unsafe. There was no breakfast available and the are look unsafe.
2
Swaneka
Nov 3, 2024
·
Stayed 2 nights
1st room, had ceiling was water damaged reminded me of my condo, but this was over the bed. Second to Fifth rooms had roaches in them. Sixth room had water damage but not over bed. I was tired, hungry and wanted to rest so I stayed. Second day I was having issues with internet I called the front desk no answer. I finally went downstairs the lady there was rude with horrible customer service. When I asked about the phone she was like it didn’t ring. I called right there the phone didn’t ring, the ringer was turned all the way down. I called the number about the customer internet service and I got service but it went back down. I just went to sleep. I expected better customer service and better accommodations. I was disappointed. I basically just slept due to the tv service was down most of the day as well. One good thing the bed was comfortable.
1st room, had ceiling was water damaged reminded me of my condo, but this was over the bed. Second to Fifth rooms had roaches in them. Sixth room had water damage but not over bed. I was tired, hungry and wanted to rest so I stayed. Second day I was having issues with internet I called the front desk no answer. I finally went downstairs the lady there was rude with horrible customer service. When I asked about the phone she was like it didn’t ring. I called right there the phone didn’t ring, the ringer was turned all the way down. I called the number about the customer internet service and I got service but it went back down. I just went to sleep. I expected better customer service and better accommodations. I was disappointed. I basically just slept due to the tv service was down most of the day as well. One good thing the bed was comfortable.
6
Isaac
Nov 6, 2023
·
Stayed 1 night
Basic Motel. Basic services, somewhat functional and at affordable rates. Good location and access to freeway and busy Westheimer Street and West Chase district offices. They need a $50 deposit upfront unlike other standard Business Hotels in the city. Ok for a brief stay on a budget.
Basic Motel. Basic services, somewhat functional and at affordable rates. Good location and access to freeway and busy Westheimer Street and West Chase district offices. They need a $50 deposit upfront unlike other standard Business Hotels in the city. Ok for a brief stay on a budget.
4
camilla
Mar 13, 2023
·
Stayed 2 nights
After you walk past the beer bottles and homeless you enter to a 30 minute wait to check in. You have to give $50 to insure you don’t get hair color or makeup on towels. Breakfast was cereal and bread had to get blankets from desk to complete the bedding . Had roach motels on floor. At night had roaches on bathroom floor. Check out was slow. Desk person had to go inspect your room before getting your deposit back. Definitely not staying there again
After you walk past the beer bottles and homeless you enter to a 30 minute wait to check in. You have to give $50 to insure you don’t get hair color or makeup on towels. Breakfast was cereal and bread had to get blankets from desk to complete the bedding . Had roach motels on floor. At night had roaches on bathroom floor. Check out was slow. Desk person had to go inspect your room before getting your deposit back. Definitely not staying there again
2
Dotch
Aug 9, 2024
·
Stayed 3 nights
Its a no for me didnt feel safe
Its a no for me didnt feel safe
4
Myra
Nov 9, 2023
·
Stayed 1 night
Just didnt like the property its unsafe.
Just didnt like the property its unsafe.
2
Marc Christian
Nov 25, 2024
·
Stayed 1 night
Cops are in and out of the place, broken windows, and musky smell. Stay away from this place
Cops are in and out of the place, broken windows, and musky smell. Stay away from this place
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently described as minimal or unavailable despite advertising, with reports of only cereal and toast or closed service. A few guests enjoyed the breakfast.
Related guest reviews
2
SUK BIN
Mar 1, 2024
·
Stayed 1 night
Tv flicker did not work. The breafast they put on was very poor. Worse than cheapy hostels. Should psy 20 dollars a night. Very unsatisfied.
Tv flicker did not work. The breafast they put on was very poor. Worse than cheapy hostels. Should psy 20 dollars a night. Very unsatisfied.
4
Ekure
Jan 4, 2024
·
Stayed 2 nights
Elevator not working for the 2 days I was there! No breakfast but it was advertised online that they served breakfast! Dirty room. Water fountain not working! It was Dirty looking even though it was not working. Dirty moldy looking buggy for carrying luggage. Dirty bathroom. Dirty microwave, dusty room.
Elevator not working for the 2 days I was there! No breakfast but it was advertised online that they served breakfast! Dirty room. Water fountain not working! It was Dirty looking even though it was not working. Dirty moldy looking buggy for carrying luggage. Dirty bathroom. Dirty microwave, dusty room.
2
Jorge
Aug 20, 2023
·
Stayed 1 night
Awful place to stay! Place is outdated and the smell of humidity was very strong. Bathroom had mold on the ceiling and towels were old and rough. Carpets were very dirty and the couch on my room had rips everywhere. Elevator was slow and felt unsafe. There was no breakfast available and the are look unsafe.
Awful place to stay! Place is outdated and the smell of humidity was very strong. Bathroom had mold on the ceiling and towels were old and rough. Carpets were very dirty and the couch on my room had rips everywhere. Elevator was slow and felt unsafe. There was no breakfast available and the are look unsafe.
2
Deonjanae
Mar 25, 2024
·
Stayed 2 nights
The staff was rude and didn’t care about nothing we was there 2 night room service didn’t even come give us clean towels the elevato Was broke so we had to walk up 4flights of stairs the stairs smelled like frees urine everyday we was there the free break I wouldn’t feed a homeless person from there the cleanliness is a 2/10 I regret paying my money I only stayed because my money was spent it was a very special occasion for me and my partner but I was very upset and not satisfy all
The staff was rude and didn’t care about nothing we was there 2 night room service didn’t even come give us clean towels the elevato Was broke so we had to walk up 4flights of stairs the stairs smelled like frees urine everyday we was there the free break I wouldn’t feed a homeless person from there the cleanliness is a 2/10 I regret paying my money I only stayed because my money was spent it was a very special occasion for me and my partner but I was very upset and not satisfy all
8
Davin
Aug 15, 2025
·
Stayed 1 night
The breakfast was great, kept well stocked. The room was very clean and the beds were comfy. Did spot a couple roaches in our room though, but it's the city so it happens
The breakfast was great, kept well stocked. The room was very clean and the beds were comfy. Did spot a couple roaches in our room though, but it's the city so it happens
2
Saba
Dec 13, 2023
·
Stayed 1 night
Elevator didn't work, TV doesn't work,hair dryer doesn't work, microwave doesn't work. Front desk doesn't answer the phone and doesn't provide breakfast at all. Absolutely incorrect representation of the hotel.very unprofessional.
Elevator didn't work, TV doesn't work,hair dryer doesn't work, microwave doesn't work. Front desk doesn't answer the phone and doesn't provide breakfast at all. Absolutely incorrect representation of the hotel.very unprofessional.
2
David
Apr 2, 2023
·
Stayed 1 night
Front desk sent me to three different rooms when I checked in the first room had a really bad smell to it and was unacceptable..they sent me to another room and it was already occupied...finally settle on the third room, however the tv remote did not work and the front desk said there was nothing they could do about it and there was no other rooms available. When calling front desk from the room no one answered...When went to morning breakfast at 8am it was not open....The hotel was very noisy at night ....I will not stay at this hotel again and give it no stars
Front desk sent me to three different rooms when I checked in the first room had a really bad smell to it and was unacceptable..they sent me to another room and it was already occupied...finally settle on the third room, however the tv remote did not work and the front desk said there was nothing they could do about it and there was no other rooms available. When calling front desk from the room no one answered...When went to morning breakfast at 8am it was not open....The hotel was very noisy at night ....I will not stay at this hotel again and give it no stars
4
camilla
Mar 13, 2023
·
Stayed 2 nights
After you walk past the beer bottles and homeless you enter to a 30 minute wait to check in. You have to give $50 to insure you don’t get hair color or makeup on towels. Breakfast was cereal and bread had to get blankets from desk to complete the bedding . Had roach motels on floor. At night had roaches on bathroom floor. Check out was slow. Desk person had to go inspect your room before getting your deposit back. Definitely not staying there again
After you walk past the beer bottles and homeless you enter to a 30 minute wait to check in. You have to give $50 to insure you don’t get hair color or makeup on towels. Breakfast was cereal and bread had to get blankets from desk to complete the bedding . Had roach motels on floor. At night had roaches on bathroom floor. Check out was slow. Desk person had to go inspect your room before getting your deposit back. Definitely not staying there again
6
Michael R
Jan 29, 2024
·
Stayed 2 nights
Was told there was waffles and scrambled eggs potatoes for the breakfast. Very disappointed when I got up and went for breakfast, and there was only two choices of cold cereal and toast.
Was told there was waffles and scrambled eggs potatoes for the breakfast. Very disappointed when I got up and went for breakfast, and there was only two choices of cold cereal and toast.
2
Shekanah
Jul 20, 2025
·
Stayed 1 night
The property didn’t have a real breakfast like most hotels. No meat, no eggs. Only bread and cereal The room at roaches in the bathroom. Anytime i come to a hotel I video record going in and towards me leaving. I just wasn’t satisfied but it was short notice
The property didn’t have a real breakfast like most hotels. No meat, no eggs. Only bread and cereal The room at roaches in the bathroom. Anytime i come to a hotel I video record going in and towards me leaving. I just wasn’t satisfied but it was short notice
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AI-generated summary based on recent guest reviews
6
Andreas
May 21, 2026
·
Stayed 15 nights
Clean room and comfortable beds
Clean room and comfortable beds
2
Gustavo
May 10, 2026
·
Stayed 3 nights
worst hote i've checked in by the moment. When we fisrt entered the room found just one roach, but after a little walk and then came back we found way more roaches and they were everywhere on the bed, doors, sink, restroom
worst hote i've checked in by the moment. When we fisrt entered the room found just one roach, but after a little walk and then came back we found way more roaches and they were everywhere on the bed, doors, sink, restroom
8
Kaylee
Mar 21, 2026
·
Stayed 1 night
I guess the only really upsetting part was no hot water but everything else was perfectly fine
I guess the only really upsetting part was no hot water but everything else was perfectly fine
2
Roosevelt
Mar 20, 2026
·
Stayed 1 night
Couldn't stay the whole night was a lot of bugs in the room, I left before check out very friendly staff just couldn't deal with the bugs
Couldn't stay the whole night was a lot of bugs in the room, I left before check out very friendly staff just couldn't deal with the bugs
2
Maya
Mar 17, 2026
·
Stayed 3 nights
My room had roaches, the hot water didn’t work, the heat didn’t work, and the breakfast was scarce.
My room had roaches, the hot water didn’t work, the heat didn’t work, and the breakfast was scarce.
Property Policies
Check-in
Check-out
From 15:00 to 07:00
Before 11:00
FAQs about Quality Inn & Suites West Chase
Is parking available at the property?
Yes, free self-parking is available on-site.
Is breakfast offered at the hotel?
Yes, breakfast is available and is described as delicious, though specific details about the type and cost are not provided.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
Where is the hotel located in relation to key landmarks?
The hotel is located in the heart of Houston, just a short 3-minute walk from Westheimer Road and within 5 minutes by car from CityCentre. It is approximately 11.3 miles from Rice University and 12.8 miles from MD Anderson Cancer Center.
What are the policies for guests staying with children?
Up to 2 children aged 17 years and younger can stay free when occupying the parent's or guardian's room, using existing bedding.
Are extra beds or cribs available at the hotel?
Cribs (infant beds) are available for a fee of USD 10.00 per stay. Advance request or confirmation may be required.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Houston trip?
What do room rates usually run at Quality Inn & Suites West Chase in Houston?
Over the next 60–90 days, room rates at Quality Inn & Suites West Chase in Houston typically land around $61 a night for two guests, ranging from $53 to $64 on peak dates.
When is the best time to visit Quality Inn & Suites West Chase to avoid crowds?
February is the quietest month at Quality Inn & Suites West Chase in Houston, while September sees the heaviest demand, so plan weekday stays in late winter for the calmest experience.
What’s the neighborhood like around Quality Inn & Suites West Chase in Houston?
Quality Inn & Suites West Chase in Houston sits near Westheimer Road and Memorial City Mall, with easy access to Town and Country Village and the West Houston Medical Center, making it convenient for both business travelers and families.
What month has the lowest rates at Quality Inn & Suites West Chase?
November is the cheapest month to stay at Quality Inn & Suites West Chase in Houston, averaging $62 a night; May is the priciest at $96. November is cheapest even though February is the quietest month for crowds.
How do Quality Inn & Suites West Chase’s prices compare with other Houston hotels?
Quality Inn & Suites West Chase in Houston is cheaper than 13 of 19 comparable hotels nearby, with a typical median of $72 a night versus about $74 for peers.
How does the nightly price at Quality Inn & Suites West Chase in Houston compare to recent weeks?
The current price at Quality Inn & Suites West Chase in Houston is $60 per night for 2 guests, which is low for this hotel: about 35% below its $92 average over the last 60 days. Most nights over that period fell between $64 and $113.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-14: 59.75642247864533USD
- 2026-09-15: 55.00801808003998USD
- 2026-09-16: 58.76515104677582USD
- 2026-09-17: 58.76515104677582USD
- 2026-09-18: 59.0466700905304USD
- 2026-09-19: 59.0466700905304USD
- 2026-09-20: 55.00801808003998USD
- 2026-09-21: 59.606723083786015USD
- 2026-09-22: 59.95743643622589USD
- 2026-09-23: 55.00801808003998USD
- 2026-09-24: 60.75487486734009USD
- 2026-09-25: 65.73996465957642USD
- 2026-09-26: 65.5681720450058USD
- 2026-09-27: 60.428997675201416USD
- 2026-09-28: 59.75642247864533USD
- 2026-09-29: 60.66395717362976USD
- 2026-09-30: 60.75487486734009USD
- 2026-10-01: 68.72814527162933USD
- 2026-10-02: 61.760512615653994USD
- 2026-10-03: 68.73533063124847USD
- 2026-10-04: 62.758969407142644USD
- 2026-10-05: 68.72814527162933USD
- 2026-10-06: 68.72814527162933USD
- 2026-10-07: 68.72814527162933USD
- 2026-10-08: 65.73996465957642USD
- 2026-10-09: 69.72660206311798USD
- 2026-10-10: 70.72505445181275USD
- 2026-10-11: 64.74869322770691USD
- 2026-10-12: 69.72660206311798USD
- 2026-10-13: 70.71787349498749USD
- 2026-10-14: 68.72814527162933USD
- 2026-10-15: 67.95576314051056USD
- 2026-10-16: 60.75487486734009USD
- 2026-10-17: 67.73687383975982USD
- 2026-10-18: 62.7517840475235USD
- 2026-10-19: 67.95576314051056USD
- 2026-10-20: 69.72660206311798USD
- 2026-10-21: 72.7147826751709USD
- 2026-10-22: 67.95576314051056USD
- 2026-10-23: 62.7517840475235USD
- 2026-10-24: 61.753331658828735USD
- 2026-10-25: 62.95680895033264USD
- 2026-10-26: 68.95555397854615USD
- 2026-10-27: 68.72814527162933USD
- 2026-10-28: 68.95555397854615USD
- 2026-10-29: 68.72096431480408USD
- 2026-10-30: 65.55662791944123USD
- 2026-10-31: 65.73996465957642USD
- 2026-11-01: 61.760512615653994USD
- 2026-11-02: 67.72969288293457USD
- 2026-11-03: 67.72969288293457USD
- 2026-11-04: 67.72969288293457USD
- 2026-11-05: 66.73123609144592USD
- 2026-11-06: 61.753331658828735USD
- 2026-11-07: 63.74305547939301USD
- 2026-11-08: 59.95743643622589USD
- 2026-11-09: 67.72969288293457USD
- 2026-11-10: 67.72969288293457USD
- 2026-11-11: 67.72969288293457USD
- 2026-11-12: 67.72969288293457USD
- 2026-11-13: 59.75642247864533USD
- 2026-11-14: 67.73687383975982USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 50 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-out is available.
- Crib (infant bed) fee: USD 10.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Free Wi-Fi
Non-Smoking Rooms
Self Laundry
Free Parking
24-Hour Front Desk
Services
Self Laundry
24-Hour Front Desk
General
Non-Smoking Rooms
Internet
Free Wi-Fi
Activities
Fitness Center (nearby)
Parking
Parking
Free Parking