Mercure Newcastle George Washington Hotel Golf & Spa
US$99
/ night
Avg. for October
Prices for Mercure Newcastle George Washington Hotel Golf & Spa
Select dates to see prices and availability
US$99
/ night
Avg. for October
Monthly average prices
Nightly prices at Mercure Newcastle George Washington Hotel Golf & Spa average US$79 in the cheapest month (January) and US$107 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$79 |
| February | US$89 |
| March | US$89 |
| April | US$87 |
| May | US$103 |
| June | US$99 |
| July | US$107 |
| August | US$86 |
| September | US$102 |
| October | US$99 |
| November | US$99 |
| December | US$92 |
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Oct · US$99
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Most expensive: July (~US$107)
Cheapest: January (~US$79)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a hot tub and a sauna. This hotel also fe...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a hot tub and a sauna. This hotel also features complimentary wireless internet access, wedding services, and barbecue grills.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Washington? This hotel has 5059 square feet (470 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Dining
Enjoy international cuisine at Carter and Fitch, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 125 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
Located in Washington, Mercure Newcastle George Washington Hotel Golf and Spa is within a 15-minute drive of Quayside and St. James' Park. This golf hotel is 13.9 mi (22.4 km) from Durham University and 0.1 mi (0.2 km) from George Washington Golf Club.
What's nearby
George Washington Golf Club(0.1 Miles)
Washington Old Hall(1.9 Miles)
Angel of the North(2.8 Miles)
North East Aircraft Museum(3.8 Miles)
Saltwell Park(4.6 Miles)
Saltwell Park Dog Walking Area(4.6 Miles)
Gateshead International Stadium(4.9 Miles)
Boldon Business Park(5 Miles)
Pelaw Grange Greyhound Stadium(5 Miles)
Herrington Country Park(5.6 Miles)
BALTIC Centre for Contemporary Art(5.9 Miles)
Gateshead Millennium Bridge(5.9 Miles)
The Glasshouse(6.1 Miles)
Tyne Bridge(6.1 Miles)
High Level Bridge(6.1 Miles)
Newcastle Intl. Airport (NCL)(14.3 Miles)
Durham (MME-Teesside Intl.)(36.1 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
Location
Stone Cellar Road, Washington, England, United Kingdom
George Washington Golf Club (0.1 Miles)
Washington Old Hall (1.9 Miles)
Angel of the North (2.8 Miles)
North East Aircraft Museum (3.8 Miles)
Saltwell Park (4.6 Miles)
Saltwell Park Dog Walking Area (4.6 Miles)
Room options
9
Superior Room, 1 King Bed
1 Extra-Large Double Bed
Sleeps 2
Wi-Fi (Free)RefrigeratorPrivate Bathroom
6
Standard Room, 1 King Bed
1 Extra-Large Double Bed
Sleeps 2
Wi-Fi (Free)RefrigeratorPrivate Bathroom
5
Standard Room
1 Extra-Large Double Bed
and 1 Single Bed
Sleeps 2
Wi-Fi (Free)RefrigeratorPrivate Bathroom
5
Privilege, Junior Room, 1 King Bed
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
6
Standard Twin Room, 2 Twin Beds
2 Single Beds
Sleeps 2
Wi-Fi (Free)RefrigeratorPrivate Bathroom
5
Privilege, Room
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews of Mercure Newcastle George Washington Hotel Golf & Spa
7.9
Good
Based on 1,733 verified reviews
Who stays here?
Business
34%
Couple
26%
Family
19%
Group
16%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Mercure Newcastle George Washington Hotel Golf & Spa, reviews describe a generally mixed experience, with some guests pleased and others disappointed, reflecting trade-offs between the setting, amenities, and overall comfort, as well as how consistently things run.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Mercure Newcastle George Washington Hotel Golf & Spa, reviews describe a generally mixed experience, with some guests pleased and others disappointed, reflecting trade-offs between the setting, amenities, and overall comfort, as well as how consistently things run.
Positives include helpful staff, on-site pool, gym and golf, ample parking and EV chargers, and quiet surroundings convenient for drivers. Negatives recur around very warm rooms without air-conditioning, dated decor and maintenance issues, erratic Wi-Fi, and inconsistent dining, especially breakfast quality, availability and service speed, plus occasional early bar closure and spa outages. Overall, expect good facilities but uneven room comfort and service.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Guests like the on-site pool, gym and golf course, plus convenient parking and EV chargers. However, spa facilities and hours can disappoint, with reports of closures or repairs, strong chlorine, a small or crowded pool, and some dated or out-of-order equipment.
Related guest reviews
8
Paul
16 Oct 2024
·
Stayed 1 night
Disappointing hotel.com didn’t tell us hotel swimming pool, hot tub and sauna was out of service.
Disappointing hotel.com didn’t tell us hotel swimming pool, hot tub and sauna was out of service.
10
Dave
19 May 2024
·
Stayed 3 nights
Loved the EV charging facilities. Location is excellent for visiting the North East.
Loved the EV charging facilities. Location is excellent for visiting the North East.
8
Dave
1 Oct 2025
·
Stayed 1 night
Sauna is woefully in need of repair. I injured myself on a broken piece and am still hurting days later.
Sauna is woefully in need of repair. I injured myself on a broken piece and am still hurting days later.
10
Jennie
21 Sept 2025
·
Stayed 1 night
Friendly welcome at reception. The room was spacious and quiet (217). The bed was very comfy. The small pool was good enough for a bit of a swim.
Friendly welcome at reception. The room was spacious and quiet (217). The bed was very comfy. The small pool was good enough for a bit of a swim.
10
Arnas
19 Jul 2025
·
Stayed 1 night
Great stay. Nice pool and sauna
Great stay. Nice pool and sauna
10
V
23 Sept 2024
·
Stayed 1 night
Overall, it’s amazing hospitality. Pool, gym, their Golf ground, all amazing. We will look forward for another trip definitely.
Overall, it’s amazing hospitality. Pool, gym, their Golf ground, all amazing. We will look forward for another trip definitely.
8
Paul
30 Mar 2025
·
Stayed 2 nights
Ok... great stay but a few thimgs contributed to losing that 5th star... the room, great but the privilege junior is massively overpriced. The spa needs some remedial repairs, also, weird as hell to have to get changed and walk down a hallway to the spa, pool etc where people are walking in shoes, worse coming back wet. Service in the spa wasnt great but the chlorine was exetremy high in the jacuzzi particularly, both our eyes are in porr shape yet no staff to complain to. Food was excellent although service was like 2 different hotels between friday and aaturday nights.
Ok... great stay but a few thimgs contributed to losing that 5th star... the room, great but the privilege junior is massively overpriced. The spa needs some remedial repairs, also, weird as hell to have to get changed and walk down a hallway to the spa, pool etc where people are walking in shoes, worse coming back wet. Service in the spa wasnt great but the chlorine was exetremy high in the jacuzzi particularly, both our eyes are in porr shape yet no staff to complain to. Food was excellent although service was like 2 different hotels between friday and aaturday nights.
6
paul
8 Oct 2024
·
Stayed 1 night
Shocked that gym didn’t open until 0900
Shocked that gym didn’t open until 0900
10
David
2 Dec 2024
·
Stayed 1 night
Really like the hotel. The rooms are nice. Hotel has a gym, pool and steam room. Nice to have access to a golf course and driving range too.
Really like the hotel. The rooms are nice. Hotel has a gym, pool and steam room. Nice to have access to a golf course and driving range too.
6
David
19 Jan 2025
·
Stayed 3 nights
Staff on the desk were generally friendly and welcoming. Unfortunately, I had a drip coming into my room through the ceiling and was moved after my second night.... the second room also had a drip from the sink waste pipe. The shower gel holder fell off in the middle of the night and the room's only window looked out onto a corridor (noisy and just plain weird). Both rooms were very hot (at least the window in the first room opened). From a personal point of view, I found the mattresses too soft and the pillows an awkward height. The on-site restaurant's menu sounded good but I was left disappointed each time. EV chargers in the carpark were available and all worked while I was there.
Staff on the desk were generally friendly and welcoming. Unfortunately, I had a drip coming into my room through the ceiling and was moved after my second night.... the second room also had a drip from the sink waste pipe. The shower gel holder fell off in the middle of the night and the room's only window looked out onto a corridor (noisy and just plain weird). Both rooms were very hot (at least the window in the first room opened). From a personal point of view, I found the mattresses too soft and the pillows an awkward height. The on-site restaurant's menu sounded good but I was left disappointed each time. EV chargers in the carpark were available and all worked while I was there.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: many rooms are described as clean, but others report dirty or poorly maintained areas (e.g., bins not emptied, mould or cobwebs) and some missed or reduced housekeeping.
Related guest reviews
4
MR B
16 Nov 2023
·
Stayed 1 night
When i arrived the room wasn't clean so had to get a different room. The receptionist tried to charge me for the room even though I had already paid and also told me i had to pay for breakfast even though that was part of my package I bought online. The room was very hot with no way of cooling it down and the bathroom door lock was on the floor broken. Overall i fairly poor experience.
When i arrived the room wasn't clean so had to get a different room. The receptionist tried to charge me for the room even though I had already paid and also told me i had to pay for breakfast even though that was part of my package I bought online. The room was very hot with no way of cooling it down and the bathroom door lock was on the floor broken. Overall i fairly poor experience.
10
Graham
21 Dec 2025
·
Stayed 1 night
Lovely hotel very clean staff were very helpful lovely breakfast wouldn’t hesitate staying here again thank you for a lovely stay.
Lovely hotel very clean staff were very helpful lovely breakfast wouldn’t hesitate staying here again thank you for a lovely stay.
2
Lai Shan
17 Sept 2025
·
Stayed 1 night
We booked this hotel for a one-night stay on September 13, 2025 . Our experience was shockingly bad. · Room was dirty on arrival: The bathroom bin was full of previous guests' disgusting waste. The toilet seat was also loose and broken. · Extremely noisy: Room 316 is next to the hotel's loud chimney and extractor fan. The constant mechanical noise, plus loud music and people shouting, made sleep impossible. We have video proof of the noise. · Worst customer service: We called reception multiple times—no one answered. We had to go down in person to complain. The staff did nothing for over 2 hours. When we complained about the noise, the receptionist offered a refund and told us to leave at 8 PM instead of helping. This was the worst hotel experience we have ever had. We do not recommend this hotel to anyone. Avoid Room 316 at all costs.
We booked this hotel for a one-night stay on September 13, 2025 . Our experience was shockingly bad. · Room was dirty on arrival: The bathroom bin was full of previous guests' disgusting waste. The toilet seat was also loose and broken. · Extremely noisy: Room 316 is next to the hotel's loud chimney and extractor fan. The constant mechanical noise, plus loud music and people shouting, made sleep impossible. We have video proof of the noise. · Worst customer service: We called reception multiple times—no one answered. We had to go down in person to complain. The staff did nothing for over 2 hours. When we complained about the noise, the receptionist offered a refund and told us to leave at 8 PM instead of helping. This was the worst hotel experience we have ever had. We do not recommend this hotel to anyone. Avoid Room 316 at all costs.
2
Hannah
24 Nov 2025
·
Stayed 1 night
Our stay was a continuous, frustrating saga involving three different rooms, none of which met basic standards for comfort or cleanliness. The initial room was incredibly dated. The mattress was so old that it completely collapsed the moment I sat on it, making it impossible to sleep comfortably. The bedding was also stained with dirty marks so clearly the cleaning was not up to normal standards. Adding to the discomfort, the radiator made an awful, disruptive banging noise as soon as I entered the room and didnt stop regardless of it was on or off. We immediately complained and requested a move. We were moved to a second room which, while slightly less dated, was noticeably grubby. The most disappointing aspect was the "King Bed," which was clearly just two single beds pushed together with a seam running down the middle. This is unacceptable for a hotel room advertised as having a king-size offering. We asked to swap rooms again, but the receptionist insisted the hotel was fully booked and there was no other rooms. It wasn't until we pushed for a refund that the situation magically changed. The receptionist contacted the manager, and suddenly, an "upgraded" room became available. This room was visually much more modern, but its appearance was entirely superficial, it was filthy. The final, and most disruptive, issue was the constant noise pollution. Every single time a toilet on our floor was flushed, we were woken up by a loud, horrendous banging and gushing noise.
Our stay was a continuous, frustrating saga involving three different rooms, none of which met basic standards for comfort or cleanliness. The initial room was incredibly dated. The mattress was so old that it completely collapsed the moment I sat on it, making it impossible to sleep comfortably. The bedding was also stained with dirty marks so clearly the cleaning was not up to normal standards. Adding to the discomfort, the radiator made an awful, disruptive banging noise as soon as I entered the room and didnt stop regardless of it was on or off. We immediately complained and requested a move. We were moved to a second room which, while slightly less dated, was noticeably grubby. The most disappointing aspect was the "King Bed," which was clearly just two single beds pushed together with a seam running down the middle. This is unacceptable for a hotel room advertised as having a king-size offering. We asked to swap rooms again, but the receptionist insisted the hotel was fully booked and there was no other rooms. It wasn't until we pushed for a refund that the situation magically changed. The receptionist contacted the manager, and suddenly, an "upgraded" room became available. This room was visually much more modern, but its appearance was entirely superficial, it was filthy. The final, and most disruptive, issue was the constant noise pollution. Every single time a toilet on our floor was flushed, we were woken up by a loud, horrendous banging and gushing noise.
8
Paul
2 Dec 2023
·
Stayed 4 nights
Really like the hotel but annoying the room didn’t get serviced once in a 4 night stay. Tried ringing reception for more towels but didn’t answer so had to go down. A lot of hotels have gone like this since Covid but prices have gone up
Really like the hotel but annoying the room didn’t get serviced once in a 4 night stay. Tried ringing reception for more towels but didn’t answer so had to go down. A lot of hotels have gone like this since Covid but prices have gone up
8
Richard
16 Jun 2025
·
Stayed 2 nights
Clean, spacious, well-maintained hotel. Comfortable rooms with 50-inch TV, air-conditioning and a small fridge.
Clean, spacious, well-maintained hotel. Comfortable rooms with 50-inch TV, air-conditioning and a small fridge.
2
Robert
6 May 2025
·
Stayed 3 nights
It was awfull.dirty, dusty.tiles in bathroom black mould in the tile grout.algae on patio table,cobwebs everywhere.people so nice .moved to 3 rooms.and left a day early
It was awfull.dirty, dusty.tiles in bathroom black mould in the tile grout.algae on patio table,cobwebs everywhere.people so nice .moved to 3 rooms.and left a day early
10
John
11 Sept 2023
·
Stayed 2 nights
Great room & view Room & hotel spotless throughput Food and service spot on
Great room & view Room & hotel spotless throughput Food and service spot on
4
Michael
19 Dec 2023
·
Stayed 1 night
Room very tired repairs to ceiling all patchy. Bath tub smashed was polyfilled. Shower head filthy spraying everywhere. Bed lumpy tv 10yrs out of date lacking quality you normally get at mercure
Room very tired repairs to ceiling all patchy. Bath tub smashed was polyfilled. Shower head filthy spraying everywhere. Bed lumpy tv 10yrs out of date lacking quality you normally get at mercure
4
Gareth
10 Nov 2025
·
Stayed 3 nights
Cracked bath and bath panel, a shower that fires water past the bath, past the sink and out of the bathroom door, you can’t put a straight shower head on a bracket that you can’t angle down, it doesn’t work. Room was dated and just felt a bit grotty. Not worth the price they charge.
Cracked bath and bath panel, a shower that fires water past the bath, past the sink and out of the bathroom door, you can’t put a straight shower head on a bracket that you can’t angle down, it doesn’t work. Room was dated and just felt a bit grotty. Not worth the price they charge.
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AI-generated summary based on recent guest reviews
Rooms
Room quality varies from spacious and comfortable (especially in some Privilege rooms) to dated with maintenance faults. Recurring concerns include very hot temperatures with limited air-conditioning, occasional noise, and patchy in-room tech or Wi-Fi.
Related guest reviews
6
James
13 Sept 2025
·
Stayed 1 night
Internet so poor it was unusable!
Internet so poor it was unusable!
6
Paul
19 Feb 2025
·
Stayed 1 night
The hotel is very dated and other than the food there wasn't much to shout about. The restaurant was very good from menu choices to food presentation and taste. Breakfast was good but expensive for what it is. The hotel room was very dated, creaky floors and doors, king size bed actually two single beds pushed together with a rubbish topper so you can feel the joint. Broken shower didn;t help in the morning either.
The hotel is very dated and other than the food there wasn't much to shout about. The restaurant was very good from menu choices to food presentation and taste. Breakfast was good but expensive for what it is. The hotel room was very dated, creaky floors and doors, king size bed actually two single beds pushed together with a rubbish topper so you can feel the joint. Broken shower didn;t help in the morning either.
8
Bonita
9 Jun 2024
·
Stayed 5 nights
This is a “get-away” hotel with a golf course and spa facilities. A car is needed to get anywhere away from the hotel for shopping or other entertainment. It worked for us as I could play golf while my partner was in a four-day workshop. Very nice golf course with club and trolley rental. Staff at the golf course provided great service. Service at the one restaurant was not so great in the evenings. Compared to some other hotels in Newcastle, the breakfast buffet was disappointing for the same costs. The “privilege” room provided a nice view of the golf course and was comfortable except for poor lighting in the bathroom made it difficult to apply makeup or shave.
This is a “get-away” hotel with a golf course and spa facilities. A car is needed to get anywhere away from the hotel for shopping or other entertainment. It worked for us as I could play golf while my partner was in a four-day workshop. Very nice golf course with club and trolley rental. Staff at the golf course provided great service. Service at the one restaurant was not so great in the evenings. Compared to some other hotels in Newcastle, the breakfast buffet was disappointing for the same costs. The “privilege” room provided a nice view of the golf course and was comfortable except for poor lighting in the bathroom made it difficult to apply makeup or shave.
8
Alvin
21 Jun 2023
·
Stayed 2 nights
The hotel and staff are very good but the lack of air conditioning makes the rooms unbearable - it was literally unhealthy in the room.
The hotel and staff are very good but the lack of air conditioning makes the rooms unbearable - it was literally unhealthy in the room.
4
Arastoo
15 Jun 2025
·
Stayed 2 nights
Some rooms don’t have AIR-CONDITIONING, and this was not clear on the advert. Also, they don’t CLEAN/ NEW TOWELS/BED SERVICES (HOUSE KEEPING), unless, stying over 3 nights!!! Extremely over priced!!!
Some rooms don’t have AIR-CONDITIONING, and this was not clear on the advert. Also, they don’t CLEAN/ NEW TOWELS/BED SERVICES (HOUSE KEEPING), unless, stying over 3 nights!!! Extremely over priced!!!
8
Alvin
19 Jan 2025
·
Stayed 1 night
Whistle stop visit for one night - stayed here quite a few times! It's a good hotel although the lack of aircon in the rooms can make them a tad uncomfortable in summer months and even in freezing outside temps my room was roasting. That said the staff are pleasant, the room was clean and in good condition and the hotel has EV points which is a great bonus.0
Whistle stop visit for one night - stayed here quite a few times! It's a good hotel although the lack of aircon in the rooms can make them a tad uncomfortable in summer months and even in freezing outside temps my room was roasting. That said the staff are pleasant, the room was clean and in good condition and the hotel has EV points which is a great bonus.0
8
susan
3 Sept 2025
·
Stayed 3 nights
Only one easy chair, they brought another chair on request but this was a dining chair. Bed superking and comfy. Powerful shower. Good location.
Only one easy chair, they brought another chair on request but this was a dining chair. Bed superking and comfy. Powerful shower. Good location.
8
Colin
13 Apr 2024
·
Stayed 1 night
Room very hot with radiator on but wasn't needed. Struggled to get it cooled down. Room otherwise okay but was a bit dated.. Would visit again but not in the summer!!
Room very hot with radiator on but wasn't needed. Struggled to get it cooled down. Room otherwise okay but was a bit dated.. Would visit again but not in the summer!!
10
James
8 Jun 2025
·
Stayed 1 night
Great room, spacoius, nicely furnhised and very pleasant to spend time there. Great bathroom and well worth the money.
Great room, spacoius, nicely furnhised and very pleasant to spend time there. Great bathroom and well worth the money.
4
Gareth
10 Nov 2025
·
Stayed 3 nights
Cracked bath and bath panel, a shower that fires water past the bath, past the sink and out of the bathroom door, you can’t put a straight shower head on a bracket that you can’t angle down, it doesn’t work. Room was dated and just felt a bit grotty. Not worth the price they charge.
Cracked bath and bath panel, a shower that fires water past the bath, past the sink and out of the bathroom door, you can’t put a straight shower head on a bracket that you can’t angle down, it doesn’t work. Room was dated and just felt a bit grotty. Not worth the price they charge.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly and helpful. However, guests also report inconsistent service, including billing or booking errors, slow or inattentive restaurant/bar service, occasional early bar closure, and difficulty reaching reception.
Related guest reviews
4
MR B
16 Nov 2023
·
Stayed 1 night
When i arrived the room wasn't clean so had to get a different room. The receptionist tried to charge me for the room even though I had already paid and also told me i had to pay for breakfast even though that was part of my package I bought online. The room was very hot with no way of cooling it down and the bathroom door lock was on the floor broken. Overall i fairly poor experience.
When i arrived the room wasn't clean so had to get a different room. The receptionist tried to charge me for the room even though I had already paid and also told me i had to pay for breakfast even though that was part of my package I bought online. The room was very hot with no way of cooling it down and the bathroom door lock was on the floor broken. Overall i fairly poor experience.
10
Graham
21 Dec 2025
·
Stayed 1 night
Lovely hotel very clean staff were very helpful lovely breakfast wouldn’t hesitate staying here again thank you for a lovely stay.
Lovely hotel very clean staff were very helpful lovely breakfast wouldn’t hesitate staying here again thank you for a lovely stay.
2
lisa
15 Dec 2025
·
Stayed 2 nights
We booked a room which inc breakfast each morning. Every morning we were told by staff breakfast is extra £17.40pp Had to go through same argument daily of paying £35 then getting this refunded at reception as they would not correct the records. Witnessed 10 other people suffer the same fate. Awful way to start the day , not relaxing at all. The breakfast itself was not even worth it. Very poorly ran, constantly running out of everything from plates to eggs, juice etc. Constantly waiting for things to be filled as staff are not proactively monitoring everything and wait for customers to tell them before acting. Staff have a completely slopey shoulders approach to complaints, always just blaming another dept for errors. They managed to lock access to our rooms 1 hr before check out (for us and multiple other guests) Feel like I spent more time at reception than enjoying our time away. Urgently need new management team - completely ineffectively ran. The small terrace we had has clearly not been cleaned in months. Bird poo all over the railings, filled with old leaves and masses of cobwebs all over the door frame. Service completely ruined our stay
We booked a room which inc breakfast each morning. Every morning we were told by staff breakfast is extra £17.40pp Had to go through same argument daily of paying £35 then getting this refunded at reception as they would not correct the records. Witnessed 10 other people suffer the same fate. Awful way to start the day , not relaxing at all. The breakfast itself was not even worth it. Very poorly ran, constantly running out of everything from plates to eggs, juice etc. Constantly waiting for things to be filled as staff are not proactively monitoring everything and wait for customers to tell them before acting. Staff have a completely slopey shoulders approach to complaints, always just blaming another dept for errors. They managed to lock access to our rooms 1 hr before check out (for us and multiple other guests) Feel like I spent more time at reception than enjoying our time away. Urgently need new management team - completely ineffectively ran. The small terrace we had has clearly not been cleaned in months. Bird poo all over the railings, filled with old leaves and masses of cobwebs all over the door frame. Service completely ruined our stay
8
John
6 Jan 2025
·
Stayed 3 nights
Lack of lounge space .bar closing to early when short of customers new years eve and day
Lack of lounge space .bar closing to early when short of customers new years eve and day
2
Leidulf
3 Apr 2023
·
Stayed 1 night
Terrible service at reception on arrival. Got downgraded because of «overbooking». No compensation offered. Much noise, terrible service, and disapponiting facilities. All at a high price. Supposed to stay for two nights, left after one. Stay clear.
Terrible service at reception on arrival. Got downgraded because of «overbooking». No compensation offered. Much noise, terrible service, and disapponiting facilities. All at a high price. Supposed to stay for two nights, left after one. Stay clear.
10
Lesley
16 Jan 2025
·
Stayed 1 night
Staff were so helpful and accommodating nothing was too much for them. Would definitely recommend this hotel to anyone who likes a bit of luxury
Staff were so helpful and accommodating nothing was too much for them. Would definitely recommend this hotel to anyone who likes a bit of luxury
8
CRAIG
14 Dec 2023
·
Stayed 2 nights
Another work stay at The George Washington. Normally always good but lost my dinner order for over an hour last night !!
Another work stay at The George Washington. Normally always good but lost my dinner order for over an hour last night !!
2
Lai Shan
17 Sept 2025
·
Stayed 1 night
We booked this hotel for a one-night stay on September 13, 2025 . Our experience was shockingly bad. · Room was dirty on arrival: The bathroom bin was full of previous guests' disgusting waste. The toilet seat was also loose and broken. · Extremely noisy: Room 316 is next to the hotel's loud chimney and extractor fan. The constant mechanical noise, plus loud music and people shouting, made sleep impossible. We have video proof of the noise. · Worst customer service: We called reception multiple times—no one answered. We had to go down in person to complain. The staff did nothing for over 2 hours. When we complained about the noise, the receptionist offered a refund and told us to leave at 8 PM instead of helping. This was the worst hotel experience we have ever had. We do not recommend this hotel to anyone. Avoid Room 316 at all costs.
We booked this hotel for a one-night stay on September 13, 2025 . Our experience was shockingly bad. · Room was dirty on arrival: The bathroom bin was full of previous guests' disgusting waste. The toilet seat was also loose and broken. · Extremely noisy: Room 316 is next to the hotel's loud chimney and extractor fan. The constant mechanical noise, plus loud music and people shouting, made sleep impossible. We have video proof of the noise. · Worst customer service: We called reception multiple times—no one answered. We had to go down in person to complain. The staff did nothing for over 2 hours. When we complained about the noise, the receptionist offered a refund and told us to leave at 8 PM instead of helping. This was the worst hotel experience we have ever had. We do not recommend this hotel to anyone. Avoid Room 316 at all costs.
10
Mike
18 Jan 2023
·
Stayed 1 night
Probably the best restaurant service and food quality for a long time. Really loved the bar/restaurant area, the service was excellent and friendly. Room was clean and warm and had everything I needed.
Probably the best restaurant service and food quality for a long time. Really loved the bar/restaurant area, the service was excellent and friendly. Room was clean and warm and had everything I needed.
8
Simon
8 Oct 2024
·
Stayed 1 night
Nice hotel and staff pleasant. Restaurant isn't great in terms of service. Can lack friemdly face and twice ive had staff walk off from bar to deliver a drink or food without a courteous "Give me 2 mins and i will be right with you" etc. Feels rude. Also lack of attention by staff leaves guests waiting for menus and then once food arrived (steak & chips) they forgot chips !!. Poor attention to detail. No cider as sold out day before & other drinks i heard. Guy sat next to me ordered a pint 10 mins before food arrived and it turned up 45 mins later at which point he'd already finished food and chased staff for said drink so ended up with another. Really need a smile and better communication.
Nice hotel and staff pleasant. Restaurant isn't great in terms of service. Can lack friemdly face and twice ive had staff walk off from bar to deliver a drink or food without a courteous "Give me 2 mins and i will be right with you" etc. Feels rude. Also lack of attention by staff leaves guests waiting for menus and then once food arrived (steak & chips) they forgot chips !!. Poor attention to detail. No cider as sold out day before & other drinks i heard. Guy sat next to me ordered a pint 10 mins before food arrived and it turned up 45 mins later at which point he'd already finished food and chased staff for said drink so ended up with another. Really need a smile and better communication.
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AI-generated summary based on recent guest reviews
Location
Location suits drivers, with easy parking and access to motorways, and generally quiet surroundings. It is more of an out-of-the-way base than a walkable spot for city sights.
Related guest reviews
8
P.B.
26 Jun 2024
·
Stayed 1 night
Good price for what you get. Quiet area.
Good price for what you get. Quiet area.
8
Bonita
9 Jun 2024
·
Stayed 5 nights
This is a “get-away” hotel with a golf course and spa facilities. A car is needed to get anywhere away from the hotel for shopping or other entertainment. It worked for us as I could play golf while my partner was in a four-day workshop. Very nice golf course with club and trolley rental. Staff at the golf course provided great service. Service at the one restaurant was not so great in the evenings. Compared to some other hotels in Newcastle, the breakfast buffet was disappointing for the same costs. The “privilege” room provided a nice view of the golf course and was comfortable except for poor lighting in the bathroom made it difficult to apply makeup or shave.
This is a “get-away” hotel with a golf course and spa facilities. A car is needed to get anywhere away from the hotel for shopping or other entertainment. It worked for us as I could play golf while my partner was in a four-day workshop. Very nice golf course with club and trolley rental. Staff at the golf course provided great service. Service at the one restaurant was not so great in the evenings. Compared to some other hotels in Newcastle, the breakfast buffet was disappointing for the same costs. The “privilege” room provided a nice view of the golf course and was comfortable except for poor lighting in the bathroom made it difficult to apply makeup or shave.
10
Dave
19 May 2024
·
Stayed 3 nights
Loved the EV charging facilities. Location is excellent for visiting the North East.
Loved the EV charging facilities. Location is excellent for visiting the North East.
8
David
11 Apr 2024
·
Stayed 1 night
The hotel was in a good location for us. Only minor issues were large puddles on some footpaths. The gator 4x4 had left mud across some public footpaths making them difficult to traverse for my elderly parents. Staff were friendly and most helpful. Overall would stay again.
The hotel was in a good location for us. Only minor issues were large puddles on some footpaths. The gator 4x4 had left mud across some public footpaths making them difficult to traverse for my elderly parents. Staff were friendly and most helpful. Overall would stay again.
8
David
25 Mar 2024
·
Stayed 1 night
Good spot out of the way.
Good spot out of the way.
8
Roxanne
3 Jan 2025
·
Stayed 2 nights
Easy check in, friendly staff, room was clean and comfortable. Good parking. Would recommend and stay again. No conditioner in the toiletries provided. There was shampoo, body and hand wash.
Easy check in, friendly staff, room was clean and comfortable. Good parking. Would recommend and stay again. No conditioner in the toiletries provided. There was shampoo, body and hand wash.
10
Cameron
2 Dec 2025
·
Stayed 1 night
Good stop off while up on business , close to motorways. Found hotel both great value and all amenities fantastic. Food & staff brilliant will definitely stay again thank you. Cameron W
Good stop off while up on business , close to motorways. Found hotel both great value and all amenities fantastic. Food & staff brilliant will definitely stay again thank you. Cameron W
8
susan
3 Sept 2025
·
Stayed 3 nights
Only one easy chair, they brought another chair on request but this was a dining chair. Bed superking and comfy. Powerful shower. Good location.
Only one easy chair, they brought another chair on request but this was a dining chair. Bed superking and comfy. Powerful shower. Good location.
10
Sean
11 Aug 2024
·
Stayed 1 night
Clean and quiet with easy parking on site.
Clean and quiet with easy parking on site.
10
Robert
20 Mar 2023
·
Stayed 1 night
Good location. Good, friendly staff with excellent food.
Good location. Good, friendly staff with excellent food.
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AI-generated summary based on recent guest reviews
Dining
Many enjoyed the restaurant food, with several praising quality. Breakfast and bar experiences are uneven, with reports of limited dietary options, lukewarm or depleted items, slow service, and bars closing earlier than expected.
Related guest reviews
6
Paul
19 Feb 2025
·
Stayed 1 night
The hotel is very dated and other than the food there wasn't much to shout about. The restaurant was very good from menu choices to food presentation and taste. Breakfast was good but expensive for what it is. The hotel room was very dated, creaky floors and doors, king size bed actually two single beds pushed together with a rubbish topper so you can feel the joint. Broken shower didn;t help in the morning either.
The hotel is very dated and other than the food there wasn't much to shout about. The restaurant was very good from menu choices to food presentation and taste. Breakfast was good but expensive for what it is. The hotel room was very dated, creaky floors and doors, king size bed actually two single beds pushed together with a rubbish topper so you can feel the joint. Broken shower didn;t help in the morning either.
2
lisa
15 Dec 2025
·
Stayed 2 nights
We booked a room which inc breakfast each morning. Every morning we were told by staff breakfast is extra £17.40pp Had to go through same argument daily of paying £35 then getting this refunded at reception as they would not correct the records. Witnessed 10 other people suffer the same fate. Awful way to start the day , not relaxing at all. The breakfast itself was not even worth it. Very poorly ran, constantly running out of everything from plates to eggs, juice etc. Constantly waiting for things to be filled as staff are not proactively monitoring everything and wait for customers to tell them before acting. Staff have a completely slopey shoulders approach to complaints, always just blaming another dept for errors. They managed to lock access to our rooms 1 hr before check out (for us and multiple other guests) Feel like I spent more time at reception than enjoying our time away. Urgently need new management team - completely ineffectively ran. The small terrace we had has clearly not been cleaned in months. Bird poo all over the railings, filled with old leaves and masses of cobwebs all over the door frame. Service completely ruined our stay
We booked a room which inc breakfast each morning. Every morning we were told by staff breakfast is extra £17.40pp Had to go through same argument daily of paying £35 then getting this refunded at reception as they would not correct the records. Witnessed 10 other people suffer the same fate. Awful way to start the day , not relaxing at all. The breakfast itself was not even worth it. Very poorly ran, constantly running out of everything from plates to eggs, juice etc. Constantly waiting for things to be filled as staff are not proactively monitoring everything and wait for customers to tell them before acting. Staff have a completely slopey shoulders approach to complaints, always just blaming another dept for errors. They managed to lock access to our rooms 1 hr before check out (for us and multiple other guests) Feel like I spent more time at reception than enjoying our time away. Urgently need new management team - completely ineffectively ran. The small terrace we had has clearly not been cleaned in months. Bird poo all over the railings, filled with old leaves and masses of cobwebs all over the door frame. Service completely ruined our stay
8
Oliver
21 Jul 2023
·
Stayed 1 night
Business trip food good bar staff good room clean and fresh. Gym did the job. Will return
Business trip food good bar staff good room clean and fresh. Gym did the job. Will return
6
Christine
30 Nov 2024
·
Stayed 1 night
Hotel room was nice we were there for a xmas do our partners came and had made reservations for the restaurant while we were in the party they were told they could not serve food until the 3 partys had been served so they had to get in a taxi to go for something to eat they arrived back at 10 got a drink in carter and miler pub and wete told they had to get out as were closing this was 10.15 there was no other bar to go to as there was 3 other functions on no bar for the hotel guest the young bar man was also rude rolling his eyes and saying it was the higher managment very poor service lots of people walking out the restaurant when they were trying to get food not good enough for this hotel spoke to reception and they said manager woukd ring no calls tho
Hotel room was nice we were there for a xmas do our partners came and had made reservations for the restaurant while we were in the party they were told they could not serve food until the 3 partys had been served so they had to get in a taxi to go for something to eat they arrived back at 10 got a drink in carter and miler pub and wete told they had to get out as were closing this was 10.15 there was no other bar to go to as there was 3 other functions on no bar for the hotel guest the young bar man was also rude rolling his eyes and saying it was the higher managment very poor service lots of people walking out the restaurant when they were trying to get food not good enough for this hotel spoke to reception and they said manager woukd ring no calls tho
6
Angie
23 Aug 2025
·
Stayed 1 night
It was ok the bar closed too early
It was ok the bar closed too early
10
Cameron
2 Dec 2025
·
Stayed 1 night
Good stop off while up on business , close to motorways. Found hotel both great value and all amenities fantastic. Food & staff brilliant will definitely stay again thank you. Cameron W
Good stop off while up on business , close to motorways. Found hotel both great value and all amenities fantastic. Food & staff brilliant will definitely stay again thank you. Cameron W
4
Paul
16 Aug 2024
·
Stayed 2 nights
Service in restaurant was terrible. Breakfast items on hot buffet were burnt or empty. Room was like an oven.
Service in restaurant was terrible. Breakfast items on hot buffet were burnt or empty. Room was like an oven.
10
Mike
18 Jan 2023
·
Stayed 1 night
Probably the best restaurant service and food quality for a long time. Really loved the bar/restaurant area, the service was excellent and friendly. Room was clean and warm and had everything I needed.
Probably the best restaurant service and food quality for a long time. Really loved the bar/restaurant area, the service was excellent and friendly. Room was clean and warm and had everything I needed.
8
Simon
8 Oct 2024
·
Stayed 1 night
Nice hotel and staff pleasant. Restaurant isn't great in terms of service. Can lack friemdly face and twice ive had staff walk off from bar to deliver a drink or food without a courteous "Give me 2 mins and i will be right with you" etc. Feels rude. Also lack of attention by staff leaves guests waiting for menus and then once food arrived (steak & chips) they forgot chips !!. Poor attention to detail. No cider as sold out day before & other drinks i heard. Guy sat next to me ordered a pint 10 mins before food arrived and it turned up 45 mins later at which point he'd already finished food and chased staff for said drink so ended up with another. Really need a smile and better communication.
Nice hotel and staff pleasant. Restaurant isn't great in terms of service. Can lack friemdly face and twice ive had staff walk off from bar to deliver a drink or food without a courteous "Give me 2 mins and i will be right with you" etc. Feels rude. Also lack of attention by staff leaves guests waiting for menus and then once food arrived (steak & chips) they forgot chips !!. Poor attention to detail. No cider as sold out day before & other drinks i heard. Guy sat next to me ordered a pint 10 mins before food arrived and it turned up 45 mins later at which point he'd already finished food and chased staff for said drink so ended up with another. Really need a smile and better communication.
10
Nadine
11 Jun 2025
·
Stayed 1 night
I was quiet disappointed with the breakfast selection..hardly any fruit selection. No gluten free options on the bread and pastry selection was extremely poor
I was quiet disappointed with the breakfast selection..hardly any fruit selection. No gluten free options on the bread and pastry selection was extremely poor
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AI-generated summary based on recent guest reviews
8
Aaron
last week
·
Stayed 1 night
A pleasant stay. Hotel room was clean and spacious. The staff very friendly and helpful. On site restaurant was both affordable and good quality and the breakfast buffet was also good. The pool was a bit too cold for children
A pleasant stay. Hotel room was clean and spacious. The staff very friendly and helpful. On site restaurant was both affordable and good quality and the breakfast buffet was also good. The pool was a bit too cold for children
10
Jeff
2 weeks ago
·
Stayed 1 night
Really enjoyed my stay. Very peaceful and quiet.
Really enjoyed my stay. Very peaceful and quiet.
8
Dr. Solomon Saawan
2 weeks ago
·
Stayed 3 nights
Nice breakfast. Standard selection. Driving range to be booked online. Spa and gym next to each other. Spacious bed
Nice breakfast. Standard selection. Driving range to be booked online. Spa and gym next to each other. Spacious bed
8
Paul
3 weeks ago
·
Stayed 1 night
Large room, God Breakfast.
Large room, God Breakfast.
10
Angela
3 weeks ago
·
Stayed 2 nights
Great reception staff and pool staff.
Great reception staff and pool staff.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
Security deposit
GBP 50 per accommodation on arrival.
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Mercure Newcastle George Washington Hotel Golf & Spa
Is parking available at the property?
Free self-parking is available on-site, but it is limited. Reservations are not required for parking.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available for a fee of approximately GBP 17.00 per person. It is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available for an additional fee; guests can request this at the front desk.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.
What is the location of the property in relation to key landmarks?
The hotel is located within a 15-minute drive of St. James' Park and George Washington Golf Club. It is approximately 13.9 miles from Durham University and 2.9 miles from Washington Old Hall.
Does the property have a swimming pool?
Yes, there is an indoor pool and an outdoor heated pool available. The operational hours are not specified, but guests can enjoy these facilities during their stay.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-19: 115.96634376251221USD
- 2026-10-20: 129.11963465457916USD
- 2026-10-21: 108.09912910480499USD
- 2026-10-22: 89.30069920967102USD
- 2026-10-23: 76.35006USD
- 2026-10-24: 95.437575USD
- 2026-10-25: 81.15001890449524USD
- 2026-10-26: 83.94354883197785USD
- 2026-10-27: 86.07893407676697USD
- 2026-10-28: 87.57801USD
- 2026-10-29: 83.07618215618133USD
- 2026-10-30: 85.33242USD
- 2026-10-31: 95.437575USD
- 2026-11-01: 75.227265USD
- 2026-11-02: 83.07618215618133USD
- 2026-11-03: 90.08260901504516USD
- 2026-11-04: 85.07801962532044USD
- 2026-11-05: 100.09178779449462USD
- 2026-11-06: 81.28648777004241USD
- 2026-11-07: 110.60293145896911USD
- 2026-11-08: 75.95622683864593USD
- 2026-11-09: 82.0752677047348USD
- 2026-11-10: 99.94240102993011USD
- 2026-11-11: 90.61444439998627USD
- 2026-11-12: 81.07434468704224USD
- 2026-11-13: 74.62366160579681USD
- 2026-11-14: 115.9331923903656USD
- 2026-11-15: 66.62827020870209USD
- 2026-11-16: 76.0697552973175USD
- 2026-11-17: 87.94931393428803USD
- 2026-11-18: 82.61905300289153USD
- 2026-11-19: 77.28879207149505USD
- 2026-11-20: 78.62135730434417USD
- 2026-11-21: 139.91936658164977USD
- 2026-11-22: 66.62827020870209USD
- 2026-11-23: 78.62135730434417USD
- 2026-11-24: 97.27727056423187USD
- 2026-11-25: 93.27957486568451USD
- 2026-11-26: 91.94700963283539USD
- 2026-11-27: 86.455215USD
- 2026-11-28: 159.9078450743866USD
- 2026-11-29: 71.95853114009857USD
- 2026-11-30: 77.28879207149505USD
- 2026-12-01: 101.27496626277923USD
- 2026-12-02: 97.27727056423187USD
- 2026-12-03: 81.28648777004241USD
- 2026-12-04: 98.60983579708099USD
- 2026-12-05: 131.92397518455505USD
- 2026-12-06: 82.11209399642944USD
- 2026-12-07: 79.9539225371933USD
- 2026-12-08: 94.61214009853363USD
- 2026-12-09: 86.61674870143891USD
- 2026-12-10: 91.94700963283539USD
- 2026-12-11: 91.94700963283539USD
- 2026-12-12: 133.25654041740418USD
- 2026-12-13: 78.62135730434417USD
- 2026-12-14: 79.9539225371933USD
- 2026-12-15: 85.28418346858979USD
- 2026-12-16: 75.95622683864593USD
- 2026-12-17: 79.08532232196808USD
- 2026-12-18: 81.28648777004241USD
- 2026-12-19: 95.94470533138275USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Breakage deposit: GBP 50.00 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
- Mobile payment options include: Google Pay and Apple Pay
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately GBP 17.00 per person
- Late check-out fee: GBP 25
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
General
Room service
Restaurant
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Solarium
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Picnic area/Tables
Packed lunches
Breakfast in the room
Allergy-free room available
Vending machines
Family room
Beach Sun Loungers
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Garden
Golf course (nearby)
Pool indoor
Outdoor heated pool
Pool (Indoor)
Outdoor Fireplace
Outdoor Furniture
Terrace
Fitness Center (nearby)
Internet
Free wi-fi