Name: Holiday Inn Newcastle-Jesmond by IHG
Address: Jesmond Rd, Jesmond, Newcastle-upon-Tyne, England, United Kingdom, Newcastle-upon-Tyne, Tyne and Wear, GB
Price range: $62–$238 per night
Rating: 8.3

What guests think

At Holiday Inn Newcastle-Jesmond by IHG, travellers consistently praise the friendly, helpful team and convenient location near Jesmond Metro and the city centre, though several note traffic noise from the busy road affecting some front-facing rooms.

Rooms vary: some are spacious and comfortable, but others feel dated with maintenance issues, temperamental heating or TVs, and occasional poor soundproofing. Cleanliness feedback is mixed, with many clean stays alongside reports of musty odours or bathroom problems. Breakfast and on-site dining are generally well received, although a few guests found meals inconsistent, and on-site parking now carries a fee and can be limited. Expect a convenient base with standout service and variable room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available but paid and can be limited or tight; several guests struggled to find spaces. Bar and restaurant facilities are noted by multiple reviewers.

Related guest reviews

10

ian

Jan 12, 2025

·

Stayed 2 nights

Well located hotel very close to Tyneside Metro and easy walk into City Centre Plenty of parking, including EV charging. Had room on the back which was quiet and had everything for our needs. All the staff we spoke to were lovely. We thought the price was very reasonable.

6

Lisa

Feb 18, 2024

·

Stayed 2 nights

The heating/AC unit was not working in our room and the ceiling vents caused a draught which made the room feel even colder, so we used the plug-in radiator which was adequate enough to heat the room after roughly an hour. Because the room was cold, it made the bed feel cold too, so bedding down wasn't a cosy experience and I'm glad i took my pyjama's otherwise it would have been difficult to get to sleep. The lift broke down on Friday night and it was very difficult to navigate through the corridors to find our way around. We made reception aware of this, for health & safety reasons and suggested they sign post the exit for guests. We were told it would be done but the next morning, nothing had changed and we found ourselves again, roaming aimlessly around the building, trying to get out of the building, which we did by stumbling across the fire exit door to the car park. I was disappointed that we had to pay £10 per night for parking as last time we stayed here, there wasn't a charge.

10

Mark

Aug 18, 2025

·

Stayed 3 nights

Great stay - lovely and clean. Breakfast was excellent- staff super helpful. Parking at extra charge adds up over a few days. Would stay again and great for visiting the university.

10

Ian

Nov 23, 2025

·

Stayed 2 nights

Nice comfortable room, nice bar and good location. Staff polite and helpful

8

KAREN

Oct 6, 2024

·

Stayed 2 nights

The location is good. Hotel reception and dining room is very modern. Plenty of choice at breakfast. Hotel Room needs updating especially the bathroom. Found a jumper under a chair which meant the room hadn’t been cleaned properly. Staff very friendly. Car parking is limited.

8

Gilmour

Jun 23, 2023

·

Stayed 1 night

Nice place near the metro. On site parking. The hotel is a bit of a maze. Rooms are spacious. No hair dryer wife was annoyed with that!! Staff were very helpful. Breakfast was spot on. Nice layout of food as you would expect. Over all good stay.

10

Stephen

Jun 7, 2024

·

Stayed 1 night

A convenient location for arriving by car. Car park part of the hotel building. Publuc rooms nicely decorated with lots of comfy seating. A Starbucks in the foyer gave another option for breakfast or snack..Our room was large and very clean. Lots of choice at buffet breakfast. The hot food was about the best cooked Ive had in a hotel. Friendly helpful staff too.

10

Gary

Jul 8, 2023

·

Stayed 1 night

Comfy and clean as usual as i am a regular here, great breakfast and great restaurant for an evening meal, the bar also comes in handy. Friendly and helpful staff The only negative for me is the onsite parking, not a great car park , small and tight especially if the hotel is busy , dont like it but there is nowhere else available

6

Rachel

Oct 2, 2025

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Stayed 1 night

Car park is an additional cost and there is no alternative but to use it - no street parking. It’s also inadequate - there were no spaces when I tried to park and the receptionist just said there was nothing she could do as they don’t own the car park. If that’s the only option for guests, I don’t think that’s good enough.

10

Vince

Oct 7, 2024

·

Stayed 2 nights

The hotel is well located with parking for the city, short metro journey or cab ride also a lot of local bars and restaurants in jesmond close by. The hotel is well appointed with an italian style and and american style restaurant. There is a coffee bar serving starbucks in the reception. We didnt have breakfast as there a number of places nearby but it seemed busy whilst we were there. The rooms are simple but well appointed, staff are very helpful and friendly. For the price point this is an all round good place to stay for a weekend in Jesmond

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Cleanliness

Many guests found rooms clean, but recurring reports cite musty smells and bathroom issues such as mould, damp curtains, and poor detailing. Housekeeping quality feels inconsistent.

Related guest reviews

6

Helen

Jul 21, 2023

·

Stayed 1 night

Convenient position, but the Holiday Inn is now looking a little run down. Our curtains were torn, drinking glasses were dirty, under the bed was very dusty, restaurant staff were not very welcoming. Front of House Manager, who I think was new, was very helpful and seemed to be doing everything. The king bed was very comfortable!

6

Phoebe

Jan 2, 2025

·

Stayed 2 nights

The only bad thing about the stay was the bathroom had not been cleaned. There was feaces in the toilet, green and yellow liquid on the shower curtain and the bathroom sink’s plug was broken on arrival as it was pushed down and when trying to open up the plug it would not so the sink was full of water when used. Staff were extremely friendly and polite

6

Eifat

Jun 10, 2025

·

Stayed 1 night

stayed for business, very tired room, curtain ripped, floor dirty bathroom not clean

8

Farzana

Sep 25, 2025

·

Stayed 1 night

Clean room

10

Lorraine

Mar 17, 2024

·

Stayed 2 nights

Fantastic stay. Location is excellent, 2 minute walk to the metro station. Staff very welcoming and friendly. The hotel is spotless. Didn’t eat there so can’t comment on the food but the menu in the room seems to cater for everyone toiletries supplied. Normally in hotels it’s shampoo/ body wash. This one has separate shampoo, conditioner and body wash. There is a fridge in the room with bottled water, an iron and ironing board and a safe. Bed is comfortable. Absolutely no complaints

6

david

Sep 24, 2023

·

Stayed 1 night

Rooms rough round the edge's. Need a lick of paint. Mould in bathrooms.

6

Jon

Nov 19, 2025

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Stayed 1 night

Very dated rooms, very drafty windows (109) especially the bathroom as the window does not close fully and blows open. Shower curtain in bathroom was damp on arrival and the bathroom blind was mouldy. Very noisy fans throughout night.

10

samantha

Aug 21, 2025

·

Stayed 2 nights

Our stay was fabulous from start to finish.... Reception staff were very friendly and helpful. The room was lovely and well appointed...clean and comfy too (house keeping were very attentive) . Breakfast was very nice and the staff in the restaurant really friendly and attentive too.... The hotel was clean too.... we thought it was really good and would stay again if we were here again. Thanks.

4

Jonathan

Apr 2, 2024

·

Stayed 1 night

It smells of dust and shower cubicle was dirty with hair on the floor

8

Farzana

Sep 28, 2025

·

Stayed 1 night

Clean room

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Rooms

Room quality is mixed: some guests had spacious, comfortable stays, while others report dated décor, soft or sunken beds, traffic or corridor noise, and intermittent heating or TVs. Wi‑Fi problems were mentioned occasionally.

Related guest reviews

10

ian

Jan 12, 2025

·

Stayed 2 nights

Well located hotel very close to Tyneside Metro and easy walk into City Centre Plenty of parking, including EV charging. Had room on the back which was quiet and had everything for our needs. All the staff we spoke to were lovely. We thought the price was very reasonable.

6

Liesl

Nov 7, 2025

·

Stayed 9 nights

Paperthin walls and hotelroom doors, so a lot of noise from both corridors, neighbor rooms, and from traffic. Televisions in rooms faulty, picture freezes every few minutes for two to three minutes.

6

Harm

Dec 11, 2023

·

Stayed 2 nights

The temperature in room 230 could not be regulated, was rather cold.

8

Evelyn

Jun 10, 2025

·

Stayed 1 night

Stayed one night only - visiting great niece at Uni. Common parts of hotel are very good but our room was a little warn & in need of a refurb. Whilst we got used to it in the end the room had a mild malodor but not sure what it was. Plenty of hot water, good breakfast & on site parking. Overall ideal for short stay but rooms do need upgrading.

6

Ward

Nov 26, 2024

·

Stayed 1 night

I stay here a lot and the staff are always friendly and efficient so that’s the good part. However, the rooms at the front of the hotel overlooking a major road are far too noisy with the existing glazing. I wore earplugs and could still clearly hear the traffic throughout most of the night, keeping me awake for all but three hours. Not acceptable if you’re looking for a good nights sleep. Buyer beware.

8

Alex

Feb 15, 2025

·

Stayed 3 nights

Hotel was fine. My only gripe was that I couldn’t get WI-FI to work and as I was staying there for work, this did inconvenience me as I couldn’t get on line to access email etc on my laptop

6

Olivia

Nov 14, 2025

·

Stayed 1 night

Room was great , however bed was very sunken in the middle. Only issue was we were above the reception room of a wedding taking place , luckily we were out most of the evening but it was very loud in our room. Additionally we were close to car park and could hear cars going over ramps repeatedly. Staff were lovely and breakfast was great.

10

Sara

Oct 30, 2024

·

Stayed 1 night

From arrival to check-out, a great experience. Room was very spacious and bed really comfortable with a choice of pillows. Staff were efficient and very friendly, both reception and bar.

6

Jane

Sep 18, 2023

·

Stayed 3 nights

The hotel is nice, breakfasts are good with plenty of choice. We had a double bed which sank in the middle and we are not big people. The bed was very uncomfortable. Pillows were hard.

8

Stanley

Sep 4, 2025

·

Stayed 3 nights

Staff were great, breakfast was excellent, shower was very good, amenities were terrific. The location is on a busy road so there was some noise and the room felt a bit neglected in that there were a few bits of wear and tear, the extractor fan rattled loudly, the tv tended to freeze and the usb charge point was dead.

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Service

Service is a strong point, with staff widely described as friendly, helpful, and responsive; issues were rare and often resolved quickly.

Related guest reviews

10

elizabeth

Apr 19, 2024

·

Stayed 2 nights

I would like to congratulate all the staff at holiday inn Jesmond for their willingness to help , excellent service , caring attitude and smiling faces !!! I had a most enjoyable stay and was very comfortable . staff went out their way to help specially dining room staff and chefs Mark and Paulo who looked after my friend who had lactose and gluten intolerances . nothing was a problem to all staff . thank you very much .

8

Sean

Oct 25, 2025

·

Stayed 2 nights

All staff very helpful & friendly throughout the hotel

8

Sean

Apr 15, 2025

·

Stayed 2 nights

Staff were very helpful throughout our stay.

10

Ian

Nov 23, 2025

·

Stayed 2 nights

Nice comfortable room, nice bar and good location. Staff polite and helpful

10

Sam

Jul 14, 2025

·

Stayed 1 night

This is the second time i have stayed here. Very polite helpful staff and number 1 for me comfy beds. Breakfast was also excellent. Well done Holiday Inn Jesmond 👏

10

Karen

Oct 11, 2025

·

Stayed 7 nights

Staff always very helpful

10

Marc

Sep 13, 2025

·

Stayed 2 nights

A two night stopover while dropping our daughter at uni. Staff were fantastic, all of those we spoke with were very helpful and just nice to chat with. The room was fine. Breakfast decent and dinner in the restaurant was good too. The price was very reasonable.

10

Suzanne

Jul 7, 2025

·

Stayed 1 night

A very short stay but staff were great, bringing me up a feather pillow and generally being friendly. Room was clean, bed very comfortable and shower was amazing. Breakfast was very good too.

10

Paul

Jan 13, 2025

·

Stayed 1 night

Excellent staff in every area. Friendly and professional

10

Lucy

Apr 20, 2024

·

Stayed 1 night

Such warm and welcoming staff at reception who helped us with local knowledge, restaurant recommendations and information about student life in Newcastle! Very friendly - would definitely recommend this hotel if you are staying over to look at universities.

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Location

Convenient for Jesmond Metro and within walking distance of the city centre and university areas, making it easy to get around. The busy road outside causes noticeable traffic noise in some rooms.

Related guest reviews

10

DAVID

Jun 5, 2023

·

Stayed 2 nights

Stayed for 2 nights,and used the car park £10 charge per night.We enjoyed our stay ,the hotel is within 200 metres of Jesmond Meto Station ,for the centre of the city exit at Monument station ,everything of interest is within easy reach from there.( best value ticket = Day Saver £ 4-80 p .Breakfat was good .

10

ian

Jan 12, 2025

·

Stayed 2 nights

Well located hotel very close to Tyneside Metro and easy walk into City Centre Plenty of parking, including EV charging. Had room on the back which was quiet and had everything for our needs. All the staff we spoke to were lovely. We thought the price was very reasonable.

10

Karen

Jun 15, 2025

·

Stayed 2 nights

We liked the location and easy access to the metro

10

Catherine

Sep 14, 2024

·

Stayed 1 night

I always stay here when I am in Newcastle. A welcoming, clean, friendly, comfortable home from home. Great staff. Reasonably priced in a lovely location: Jesmond's quiet streets, parks and cafes. It's a student-centred neighbourhood but also full of families. Easy to get to the centre of the city walking or by Metro.

10

Sarah

Aug 23, 2025

·

Stayed 1 night

Lovely hotel-handy for the jesmond metro

8

Liisa

Sep 18, 2025

·

Stayed 1 night

The road is a very busy road in front.

8

Morag

Apr 21, 2025

·

Stayed 2 nights

We had an issue with our room which was quickly sorted by the team. The rooms are good; quite considering it’s on the main road; bathrooms are quite small but absolutely do the job. A bit annoying having to pay for parking but decent location very close to the metro. Overall, a great location just outside of town.

8

Susan

Aug 15, 2023

·

Stayed 4 nights

Lovely staff. Fantastic breakfast. Great location, three minutes walk from the metro and approx 12 mins walk to the Haymarket. One problem was the road noise, we were in a room overlooking the road and needed ear plugs as it's a busy road. Overall though I would stay here again

6

Henry

Jul 22, 2025

·

Stayed 2 nights

10 minute walk from the town centre is very convenient. The hotel was okay, the staff where nice but the duty manager was a little curt with me when I lost some money in his broken pool table.

10

Simon

Jan 18, 2025

·

Stayed 2 nights

Nice, within walking distance of St Jame's Park (Half an hour), ideal location for football matches. Metro station links to the Airport and the rest of Newcastle.

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Dining

Breakfast is frequently praised for quality and variety, and several guests enjoyed dinner, though a few reported cold or disappointing dishes and coffee.

Related guest reviews

10

Anthony

Oct 25, 2023

·

Stayed 1 night

Perfectly OK overnight stop, comfy room, excellent breakfast. We don't have an electric car but did notice a good number of charge points in the car park.

10

Mark

Aug 18, 2025

·

Stayed 3 nights

Great stay - lovely and clean. Breakfast was excellent- staff super helpful. Parking at extra charge adds up over a few days. Would stay again and great for visiting the university.

8

Lucy

Sep 8, 2025

·

Stayed 2 nights

Slightly tired hotel - restaurant was very poor - sent 2 steak dinners back to the kitchen - setting up breakfast as dinner was being served - just not very impressive.

10

Judith

Nov 11, 2023

·

Stayed 1 night

Good value for overnight stay. Excellent choice at breakfast.

10

samantha

Aug 21, 2025

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Stayed 2 nights

Our stay was fabulous from start to finish.... Reception staff were very friendly and helpful. The room was lovely and well appointed...clean and comfy too (house keeping were very attentive) . Breakfast was very nice and the staff in the restaurant really friendly and attentive too.... The hotel was clean too.... we thought it was really good and would stay again if we were here again. Thanks.

10

Jörg

Feb 14, 2024

·

Stayed 3 nights

Good place for exploring Newcastle and the North East. Clean, big spacious rooms, good breakfast, just 250 meters to Jesmond Metro Station. Great staff, all very friendly and helpful.

10

Marc

Sep 13, 2025

·

Stayed 2 nights

A two night stopover while dropping our daughter at uni. Staff were fantastic, all of those we spoke with were very helpful and just nice to chat with. The room was fine. Breakfast decent and dinner in the restaurant was good too. The price was very reasonable.

10

Geoffrey

Sep 21, 2024

·

Stayed 6 nights

The stay was very comfortable and all the staff very friendly Breakfast was excellent and the chef at Breakfast in the mornings (Mark) kept an eye on how and when food was required. ( a real character who made you feel welcome)

10

jackie

Sep 27, 2025

·

Stayed 1 night

Excellent welcome clean room great service in restaurant and bar

4

Peter

Sep 6, 2024

·

Stayed 1 night

I have stayed in IHG hotels around the world and this I can safely say was the worst. The bed was unfit for purpose and the mattress was ready to be thrown away. The dining room was expensive but the food was cold. Breakfast was the same. The staff could not heat a pancake up and the coffee was near undrinkable. I made a complaint to the front desk but the duty manager Oscar wasnt due in until the afternoon. As an IHG hotel I expected better and at the very least a bed that one could fall asleep in. Which we didnt. Why should I pay for a room With a bed that is unsleepable in. I made my feelings known but they were unable to do anything.

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Month	Average price
January	$80
February	$95
March	$99
April	$104
May	$108
June	$103
July	$116
August	$77
September	$124
October	$107
November	$113
December	$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $88	5 $133
6 $68	7 $124	8 $179	9 $98	10 $75	11 $144	12
13 $142	14 $84	15 $116	16 $121	17 $99	18 $163	19 $238
20 $62	21 $89	22 $116	23 $116	24 $80	25 $87	26 $168
27 $64	28 $86	29 $118	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $121	3 $150
4 $80	5 $84	6 $103	7 $112	8 $84	9 $103	10 $116
11 $67	12 $94	13 $140	14 $146	15 $110	16 $84	17 $141
18 $67	19 $80	20 $113	21 $102	22 $94	23 $84	24 $137
25 $80	26 $109	27 $123	28 $118	29 $98	30 $93	31 $116

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

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Security deposit

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