Is parking available at the hotel?

Parking is available offsite, approximately 0.5 miles away, for a fee of GBP 19 per day. The parking facility is open 24 hours. Please note that height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered at the hotel. Serving hours are from 7:00 AM to 10:00 AM on weekdays and from 7:30 AM to 10:30 AM on weekends, with an associated cost of approximately GBP 20.00 for adults and GBP 7.50 for children.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Guests are encouraged to contact the property directly to arrange for bringing pets.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply. Guests planning to arrive after midnight should contact the property in advance.

What accessibility features are available at the hotel?

The hotel offers limited wheelchair accessibility, including features such as step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Newcastle-upon-Tyne, just steps from St. James' Park and a short 4-minute drive from Quayside. It is also 0.1 miles from Chinatown and 0.3 miles from Leazes Park, making it an ideal base for exploring the city.

What are the hotel's policies for guests staying with children?

Children 15 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding, up to a maximum of two children per registered adult.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of GBP 25 per night, subject to availability. Guests are advised to request this in advance to ensure confirmation.

Sandman Signature Newcastle Hotel - Modern Comfort

Average nightly price at Sandman Signature Newcastle Hotel by month, last 12 months (USD)
Month	Average price
January	$109
February	$116
March	$115
April	$106
May	$117
June	$116
July	$125
August	$95
September	$134
October	$122
November	$125
December	$119

What guests think

At Sandman Signature Newcastle Hotel, guests praise the central location opposite St James’ Park and friendly staff, while reviews frequently mention street and venue noise, dated rooms without air conditioning, and occasional maintenance issues like lift outages.

Cleanliness feedback is mixed, with many clean rooms but recurring reports of mould, lingering smells, and housekeeping missed unless requested. Breakfast and on site dining receive varied comments, from good choice to cold or missing items, and the lively sports bar setting is not relaxing for everyone. There is no on site parking; guests use a nearby garage with a hotel discount and a short walk. Best for travellers prioritising access over quiet or polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel mixed: a lively sports bar is on site, but multiple reviews report lift outages causing long waits. There is no on site parking (discounted nearby), and some guests noted temporary gym or restaurant closures.

Related guest reviews

6

Steve

Nov 19, 2025

·

Stayed 1 night

Hotel very tired and lift still not working four weeks on from last stay. I had to wait 15 minutes for lift to get to breakfast. USB charge points in the room also not working which left me with a flat battery on phone. Not as good as other hotels in Sandman estate and needs attention.

6

D

Nov 12, 2024

·

Stayed 1 night

Hotel appeared tired. Both common spaces as well as my room incl bathroom. The gym was a reason for choosing the hotel, due to a need to do exercises post surgery, but it was out of commission, which I wasn't made aware of ahead of the trip. Breakfast choices were of low quality: coffee, sausages, beans.

8

Martyn

Jan 26, 2024

·

Stayed 2 nights

Restarting and bar were out of service so it was a temporary arrangement so not great. However room was good and it’s in a fantastic location.

4

KEVIN

Jan 28, 2024

·

Stayed 1 night

On checking in we were informed that the Shark bar was closed. which is inside the hotel .and then told restaurant was also closed.if we had known we would have gone elsewhere as there was no facilities to use in the hotel.breakfast was served in the restaurant area.there was no knifes and forks left no glasses for drinks.certain foods had run out. there was only one yong girl at the resturant entrance which she couldnt really leave her post to help anyone requiring anything.so a bit of a let down this time .the whole experiance really

6

Steve

Nov 27, 2025

·

Stayed 1 night

One lift still not working since last stay. Long waits to get to and from room or 9 flights of stairs! 1 lift is insufficient

10

Elena

Oct 22, 2023

·

Stayed 4 nights

Hotel was great,have used it many times however no drop off point agreed with local council so many trips to paid car park ( 10 minute walk each way)to load & unload car.I was told at reception on arrival and husband was told this by employee as he sat in car waiting for me that he may get parking ticket.On departure from hotel i was told at reception, when i spoke about situation, that it depends each day if visitors get 20 minutes grace to load/ unload cars.There needs to be a sign at back door of hotel stating this as I'm sure that I'm not the only returning customer caught out by this.It becomes an expensive trip if customers have to pay a parking ticket on top of £17 a day parking fee

6

Kate

Nov 9, 2025

·

Stayed 1 night

Great room, staff friendly but very long waits for lift as one out of order & v noisy

8

Uma Devi

Oct 13, 2024

·

Stayed 1 night

Hotel has no parking. Drop off point in the Google map doesn’t take to the right place. Q park is the nearest best option. Room big enough and clean. No a/c but fan is available. Mo was excellent at desk and helpful. Being a Platinum member on Hotel. Com and Mo being very helpful allowed us to do late check out. Thx Mo.

8

Richard

May 8, 2023

·

Stayed 1 night

The hotel was nicely designed, and felt modern and smart. Staff throughout were very friendly and welcoming. The only thing I would perhaps comment on was that the hotel bar was incredibly loud during the evening. I appreciate that there is perhaps a desire to attract a football crowd, but it meant there was nowhere in the hotel to relax in relative peace and quiet.

6

Garry

Aug 1, 2025

·

Stayed 2 nights

This hotel HAS NO ON SITE PARKING despite what is stated in the Expedia listing!! Your only option is to park off site and pay £17/day. This is a discount from the £22/day that the garage charges, if you get your parking ticket validated at the hotel prior to leaving, and is a 4 minute walk to the hotel. Other than that, the hotel is nice within a short walking distance to many shops, restaurants/pubs and of course, St. James Park, where Newcastle UFC play.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: while many rooms are reported clean, several guests mention mould, unpleasant odours, dust or hairs in bathrooms, and housekeeping missed unless requested.

Related guest reviews

2

Kawal

Apr 16, 2025

·

Stayed 2 nights

The towel smelled liked pee and toilet paper was already used by someone the room was not clean at all I saw other rooms they had bigger tables and better space than mine at the same price

4

Dan

Aug 20, 2025

·

Stayed 1 night

Didnt look like it had been cleaned sadly. Bathroom had areas covered in dust, hairs in the shower and on the floor. Room was very warn. Booked it to be close to the stadium which it is great for and the check in and out was super easy. Two lifts probably not enough to manage demand with the number of floors. Very noisy from the stack till quite late but theres not much the hotel can do about that.

2

Liam

Nov 17, 2024

·

Stayed 1 night

Room 707 was our room, the room smelt of drains and it was so bad we had a shower it made us smell like it and i had to go out and buy new clothes as ours smelt of it. Looking for a refund as it was the worst night ever

10

Deborah

Nov 22, 2025

·

Stayed 1 night

Excellent hotel, fabulous accommodation, very clean and cosy.

2

Chris

Jan 22, 2023

·

Stayed 1 night

Our sheets had mould on them we didn’t realise till we got back in from a night out and pulled the blankets back so had to sleep on top on the blankets

6

Alex

Oct 5, 2024

·

Stayed 1 night

Check was very quick with little info given about breakfast etc. Room was run down and dirty, mould on windows, cobwebs across the roof and the sliding wardrobe door was off it’s runner so inoperable for us.

4

Ruth

Dec 23, 2024

·

Stayed 1 night

Our room was very cold and dirty

6

Christian

Jul 11, 2025

·

Stayed 5 nights

Convenient to stadium and Newcastle university. Room was not very clean and they never cleaned it during 5 days even after I asked them to do it at least once.

4

Thomas

Oct 31, 2024

·

Stayed 2 nights

Very loud. Room wasn't clean, would not recommend!

4

Kaitlin

Oct 27, 2024

·

Stayed 1 night

hotel needs modernised. Lots of mould in the bedroom which caused us to take unwell.

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Rooms

Room quality is mixed, ranging from compact spaces to larger suites with kitchenettes and stadium views. Common drawbacks include dated decor, limited soundproofing, and no air conditioning, so some rooms can feel hot and noisy.

Related guest reviews

8

James

Aug 13, 2025

·

Stayed 1 night

Hotel was perfect but needs aircon in the rooms.

6

Katharine

Oct 16, 2025

·

Stayed 1 night

Upon entering our room there was an overpowering unpleasant smell. I returned to reception where the staff were very pleasant and helpful and was assigned another room which was better. It was a standard room at £126 not including breakfast. It was on the 9th floor and overlooked St James Park football ground. It was very compact with very little room between the bed and the wall. The noise from the events in the nearby Stack restaurants was very loud until midnight. Bed was very comfortable

4

Sam

Dec 17, 2023

·

Stayed 2 nights

Great location and staff were friendly. However, value for money for quality and functionality of room was disappointing. Sliding glass doors for bathroom gave no privacy, sofa bed was very uncomfortable and tiny (shouldn’t count as a bed when we paid for three), window couldn’t open, shower and radiator temperature controls didn’t work. Disappointed by quality and photos were misleading. Would choose a different hotel next time.

6

Sean

Oct 24, 2025

·

Stayed 1 night

The room was ok, dated and basic. The condensation on the windows is extreme. It lierally piurs sown to puddles on the window sill so don't leave anything like we had.

6

Natalee

Jul 13, 2025

·

Stayed 1 night

Our room was very tired looking and in need of updating. Rooms small and no aircon. Would rate this a 3 star hotel not a 4 star

6

Richard

Jul 27, 2025

·

Stayed 1 night

Staff amazing, check in perfect. Room, old dated. No aircon Great location.

10

Jason

May 5, 2025

·

Stayed 3 nights

Room was awesome.. great to have a kitchen for breakfast or supper. Perfect location for city centre and St James'. Living area and patio made room more homely and great to unwind in

10

Steve

Nov 10, 2025

·

Stayed 1 night

Lovely clean room, good facilities and great view of St. James' Park

8

Pravin

Sep 15, 2025

·

Stayed 1 night

Good location, approx 10-15 mins from the station and just opposite the football ground. Room (suite) was large, comfortable and clean. It could benefit from air conditioning, but there were two fans in the room.

8

Yuwan

Aug 29, 2025

·

Stayed 2 nights

Great location right by St James' Park stadium. For fan of the football club, stay here is a must when visiting from another city. Pity there is no aircon in the room as it was hot when we visited. As we had the high floor, opening the window and gan in the room kept us cool.

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Service

Service is generally friendly and helpful, with reception often praised for resolving issues and thoughtful touches. Some guests, however, reported slow check in, unanswered phones, or weak follow up on problems.

Related guest reviews

10

Mark

Aug 20, 2024

·

Stayed 1 night

This was a great venue for our needs. It was close to the facilities we needed to visit, with a good, clean, well presented environment, and a friendly supportive team running things. There could not be a better place in Newcastle, and possibly even in the country, for football fans wanting to catch the local team, and with the Magpies being mine, this was an additional boon for our stay.

10

Helen

May 3, 2024

·

Stayed 1 night

Last minute (on the day) decision to stay overnight after going to an event at the City Hall. The male receptionist who checked us in (about 6pm) on 2 May 2024 was exceptional. Professional and friendly, and the call to our room after check-in to check everything was ok was an added bonus.

10

Tracey

Nov 2, 2025

·

Stayed 1 night

The staff were very friendly and very efficient will definately go there again

10

nicola

Nov 9, 2025

·

Stayed 1 night

The hotel was very modern and the reception staff were very friendly, knowledgeable and professional. The room was lovely.

10

Zoe

Nov 30, 2025

·

Stayed 1 night

Clean. Staff were lovely gave me a choice of floor with what rooms were available

6

Sarah

May 31, 2024

·

Stayed 1 night

The guy who checked us in was lovely, other than that the staff in reception were either rude or unhelpful. We were given a complimentary late check out and the next morning two members of staff argued with us that we hadn’t. Didn’t end up paying for it but doesn’t feel like the customer is priority. During check in we had to wait a long time as the lovely guy was on his own. At least 3 staff members saw the queue and ignored it and left him to it.

4

Richard

Dec 7, 2024

·

Stayed 1 night

I had a suite room 118. There were a number of issues during this stay. The check in was very slow with the que almost to the front door. There was no hot water in my room so i had to have a cold shower as i was going out after work. One of the taps did not work and was hanging off. A shelf in the bath room was only just hanging on and bound to fall off soon. I called the front desk several times but the call was never answered. I was told at checkin that breakfast was included with the room only to find out the next day that it was not included. I dont normally book breakfast but to be told you have it included but then dont was embarrassing when i got to the front of the que.

10

Leonora

Jul 25, 2024

·

Stayed 1 night

Great location and very accessible. Rooms were exceptionally clean, bright, with amenities. Shower room was lovely. The staff were approachable and cheerful. In particular Connor at Reception who went above and beyond in assisting us.

10

Patrick

Jul 25, 2025

·

Stayed 1 night

The staff is very customer-oriented. Extra wishes were fulfilled. I will definitely come back.

8

Jeremy

Oct 1, 2025

·

Stayed 1 night

I want to mention Emma who was on reception when I arrived. Very friendly and efficient. I made a complaint as the room originally allocated was not suitable. She fully understood the issue and resolved the problem without any fuss even arranging for my luggage to be moved to the new room while I was out at dinner. Outstanding service

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Location

Central spot opposite St James’ Park with easy access to the metro, shops and restaurants. Many reviews warn about notable noise from the Stack/music venues and traffic; parking is off site a short walk away with a discount.

Related guest reviews

10

Dorothy

Jul 23, 2025

·

Stayed 1 night

We liked the location. We were going on the Newcastle united tour and the Stack and both were really close.

8

Clare

Sep 6, 2025

·

Stayed 1 night

Good location close to St. James’ Park but can be a little noisy with traffic flow. Bring earplugs if you are a light sleeper. King sized bed was comfortable and nice bathroom with shower only. Tea and coffee making facilities and mini fridge was a bonus. Breakfast was good, with lots of choice, however I’m not a huge fan of the help-yourself buffet. We loved Stack opposite. Great little venue with wide range of food vendors. Nice for a bite to eat and a drink before heading into town.

10

Richard

Oct 6, 2025

·

Stayed 2 nights

Large room with good facilities. Good location. I had a room at the back of the hotel. The room looked out on what looks like a future development site. Not much to see but on the flip side very quiet at night.

6

Stephen

Mar 9, 2025

·

Stayed 2 nights

This is a very nice hotel. However, we were on the Stadium Side on the 3rd floor and on Friday and Saturday evening the music from the St James Stack opposite was very loud until mid-might. If you want a quiet room ask for something at the back of the hotel!

8

Joanne

Aug 6, 2025

·

Stayed 1 night

A centrally located hotel. Great views of the city and you are able to access many local landmarks on foot. There are a wide range of restaurants on the doorstep too!

4

DOMINIC

Sep 8, 2024

·

Stayed 1 night

I have stayed at the Newcastle Sandman a few times while visiting in the past and have had a pleasant stay. This time however a new music venue oppostite the hotel very much spoiled our stay. The very loud music from there almost all day made it impossible to have a snooze when we checked in to the room after our long drive north, and then when we tried to get some sleep at around 9.30pm were completely unable to until the new venue opposite had closed for the night. The windows at the hotel are not very thick and dont fit very well and so we had no way of blocking out the continued very loud music. It is a shame for the hotel, as it is out of their control, but i will no longer be booking the Sandman for my visits to Newcastle.

8

Eric

Aug 3, 2025

·

Stayed 2 nights

Perfect location for entertainment and SJP tour

10

Paul

Nov 21, 2024

·

Stayed 2 nights

Great stay for the football. Perfect location right opposite the stack.

10

Tyrone

Jun 3, 2025

·

Stayed 1 night

Great location

6

Garry

Aug 1, 2025

·

Stayed 2 nights

This hotel HAS NO ON SITE PARKING despite what is stated in the Expedia listing!! Your only option is to park off site and pay £17/day. This is a discount from the £22/day that the garage charges, if you get your parking ticket validated at the hotel prior to leaving, and is a 4 minute walk to the hotel. Other than that, the hotel is nice within a short walking distance to many shops, restaurants/pubs and of course, St. James Park, where Newcastle UFC play.

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Dining

Breakfast and dining are inconsistent: some enjoyed a good selection, while others found items cold or missing, basic quality, and occasional venue closures. The sports bar setting can be loud and not relaxing for some.

Related guest reviews

6

Kevin

Dec 1, 2024

·

Stayed 1 night

The room was nice and clean . The staff are very pleasant. Breakfast was more than disappointing. No plates, bread , bacon or sausages. When it did arrive it was burnt to a crisp.

10

lisa

Aug 31, 2024

·

Stayed 1 night

Great value for money room was spotless,two ladies at the desk were very welcoming and the breakfast lots of choice lovely cooked ,definitely sray here again.Many thanks lisa williams and mum x

4

Karl

Jun 5, 2025

·

Stayed 1 night

The room was cheap and clean BUT you could climb through the window in the hallway (which doesn't lock) and get into the room. There just doesn't seem to be any management, staff were pleasant but clearly demoralised. No need to worry Ive prebooked breaakfast. The worst breakfast I've ever had, inedible food, scruffy and dirty restaurant, glimpses of the kitchen don't offer any hope that anyone's washed anything this week. The cheapest ingredients across the board, sad offerings of days old ham and fruit and crimes against a buffet fry up. Just awful.

10

Raymond

Nov 23, 2024

·

Stayed 2 nights

Great Hotel, right in the city center, friendly staff, good breakfast, perfect for a city break

6

Thomas

Apr 17, 2025

·

Stayed 1 night

The hotel is located next to St James's Park, so ideal for going to the match, and across the road is the Stack, which is open to the public, and a fantastic experience with lots of street food booths and bars. Great atmosphere on match days but get there early. The hotel is comfortable but lots of external noise from the Stack. The breakfast at the hotel was disappointing, typical buffet selection but the the bacon, sausage, & black pudding was over cooked and tasteless. The reception staff were very helpful.

4

KEVIN

Jan 28, 2024

·

Stayed 1 night

On checking in we were informed that the Shark bar was closed. which is inside the hotel .and then told restaurant was also closed.if we had known we would have gone elsewhere as there was no facilities to use in the hotel.breakfast was served in the restaurant area.there was no knifes and forks left no glasses for drinks.certain foods had run out. there was only one yong girl at the resturant entrance which she couldnt really leave her post to help anyone requiring anything.so a bit of a let down this time .the whole experiance really

2

Phillip

Jan 24, 2024

·

Stayed 1 night

Sound proofing of the room was abysmal. On the 6th floor and could hear every noise from the outside, including the ambulance sirens from the nearby hospital, regularly through the night. The hotel room was directly outside the lift, which had the loudest automated announcer I've ever heard. The bed was uncomfortable. The restaurant was closed, not told in advance and was a big party of the selection.

6

Alejandra

Jul 30, 2023

·

Stayed 1 night

Positives- good location. Nice view of the stadium, by metro station, central, good-size clean modern room, tea facilities, microwave and fridge , very comfortable bed. Negatives- no air conditioning in room (they provide a fan but when it’s really hot in the summer it doesn’t work very well); breakfast area was not nice. Basically they put serving stations in their night bar/club with very basic food which shows no care for the customer experience. It wasn’t. Very expensive but if I am staying in a hotel Like this I would prefer to pay a bit more for a nice breakfast. It is very overpriced and we won’t stay here again.

8

Margaret

Dec 12, 2022

·

Stayed 1 night

Good location for shopping. Expensive for the size and standard of the room. Breakfast and breakfast area disappointing.

8

Stephanie

Aug 26, 2025

·

Stayed 2 nights

Absolutely friendly staff. Couldn't fault them. The breakfast was disappointing as we got there around 0930, with still an hour to go but there was no bacon or eggs and the urn for hot water was so tepid we couldnt make a cup of tea

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $112	20 $154	21 $194	22 $103	23 $110	24 $209
25 $105	26 $93	27 $119	28 $119	29 $117	30 $146	31 $184

Su	Mo	Tu	We	Th	Fr	Sa
1 $89	2 $249	3 $127	4 $151	5 $119	6 $130	7 $182
8 $104	9 $110	10 $142	11 $159	12 $123	13 $103	14 $218
15 $104	16 $102	17 $152	18 $142	19 $105	20 $130	21 $204
22 $103	23 $108	24 $133	25 $136	26 $160	27 $323	28 $198
29 $104	30 $123

Sandman Signature Newcastle Hotel

Prices for Sandman Signature Newcastle Hotel

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Stadium View

Accessible Studio, 1 King Bed, Sofa Bed, Kitchenette

Studio, 1 King Bed, Sofa Bed, Kitchenette

Junior Suite, 1 King Bed, Sofa Bed, Kitchenette

Family Suite, 1 King Bed, Bunk Beds, Kitchenette

Twin Studio, 2 Single Beds, Sofa Bed, Kitchenette

Executive Suite, 1 King Bed, Kitchenette, Balcony

Guest reviews of Sandman Signature Newcastle Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sandman Signature Newcastle Hotel

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