Britannia Inn Hotel

I wanted to find a hotel with a car park close to station for London. This hotel fitted perfectly. The young lady at reception was wonderful, taking account of my poor hearing. She took me out into the street to explain the 5 minute walk to Ilford Elizabeth Line station. Personally, I had no complaints with this hotel. I should add though that my partner found the other residents were noisy during the night. Sometimes having poor hearing is a blessing. I do recommend the Britannia Hotel.

They transferred us to a neighbour hotel because the original one didn’t have enough room. The neighbour hotel was very poor in terms of customer support. I have asked them often if I could park somewhere as their driveway was full but they couldn’t tell me anything.

For the price, our room was reasonable. (£50 for one night) Could do with a bit of a refresh and maybe some spare pillows. Bed was reasonably comfortable and warm. Shower cubicle is a little small and the shower needs a bit more grunt, as it's a bit of a trickle (new washer in the handset would help). If you were staying for a few days, there's a little kitchenette between a couple of the rooms, arranged like a 2 room apartment. Had a fridge and microwave in our room too. Was clean and tidy, though the smell of bleach was a little overpowering.

When we arrived I discovered there is no car park. There is a couple of spaces out the front. I asked at the front desk and after taking £100 deposit (2025!!) I was then informed that we weren’t in this hotel, apparently it’s OK for them to just have another hotel on the other side of Ilford and put you in that hotel. There was no mention of this in the many emails the hotel sent informing me of how to check in and the need to pay £100 deposit at check in. As I was in London for a concert I didn’t have time to argue so I took the postcode of the new “hotel up the road”. This took us to a petrol station on Ilford High Street. The “hotel” is actually serviced apartment’s. There is no parking. If you are very very lucky you will get on the side of the road. Otherwise it’s a shopping centre car park near Ilford tube which is then a 20 min walk back “hotel”. We went up to our room, past the shared kitchen with someone cooking a curry and past the bloke who had his flat door open sat in his pants on his bed. Our room was basic. It was clean. The pillows were pointless. The mattress was about an inch thick. Duvet I think they forgot the duvet part. Bath towels large enough for a toddler. The room was incredibly hot. The windows are about as soundproof as cling film. The room is on a very busy London high street so is very loud. Lesson learned.

very bad experience. I called the hotel to underline for them that I was about to book and arrival time would have been 3 am due to flight delay. The flight being late was the only reason I wanted a hotel not to drive in the night. they confirmed it was ok to check in at that time. Additionally, I expressively asked confirmation of having the parking on the property's door for safety as I own a luxury car. they said yes. Got there and the arrangement did not match what I va been told at all: the last available parking space was 5 minutes by foot away in an unsafe-looking neighbourhood. And once I have Been given the room and I walked into it at almost 4 am, the heating was off. it was freezing, that room had not been used for weeks as well. it was impossible to sleep there in the cold and I left driving home in the middle of the night. the following day I called the manager explaining all that happened and they also denied me a refund. not even partial.

We were directed to a new hotel, few streeets away, not what we had booked. No parking available at new hotel, had to park in street which was only ok as after 6.30pm & the next day was Sunday. Took £100 security deposit, told will take up to 14 days to return. Mouse/rat traps left visible in the bedroom. Wouldn't recommend.

I had parking ticket issued when park at front of the hotel, staff had no help to share even though i was loading lugggae. so be careful not to park on pavement if no drive is available.

Just under £40 (assuming I get the damage deposit of £100 back!). Extremely good electrics - with no less than 12 sockets, and a USB point, TV, fridge and microwave. The bed was comfortable and everything was very clean. I had off-street parking, but there are only 3 spaces, so I was lucky. Parking restrictions in the nearby streets apply after 8am, which might be a problem if you're a late riser. The reception staff were very friendly both in the morning and in the evening. The only negative point (which actually did not apply to me as I was so very tired I would have slept through an earthquake) was that the door opening on to the permanently lit courtyard at the back had a window (with frosted glass) which had neither blind nor curtain, so that the room was lit (albeit indirectly) throughout the whole night, and was never in darkness. This could be remedied by fixing a blind or curtain, and I would suggest to the owners that they do so.

Cold freeze is inside room and shower and water to make tea or coffee no kitchen.

I arrived at the hotel where I was charged £100 as an additional deposit for the period. After I was checked in, I was informed that there was no room available and I was sent to another structure that has been infested with bedbugs and guests were in discomfort from bedbugs bites. I refused to stay in that facility and after much heated discussion, I was sent to another structure that was full of moulds etc. The whole experience was a nightmare.

Clean

Dirty /weed smell rude staff no training

Very busy area, clean room. Neighbours were very loud būt service and room were pristine. Reception all very friendly.

We were directed to a new hotel, few streeets away, not what we had booked. No parking available at new hotel, had to park in street which was only ok as after 6.30pm & the next day was Sunday. Took £100 security deposit, told will take up to 14 days to return. Mouse/rat traps left visible in the bedroom. Wouldn't recommend.

room was newly refurbed and was spotless front desk was very helpful only negative was their house policy of demanding £100 deposit

We definitely should have looked at the reviews better before staying at this place. Our first impression of the room itself was terrible. Worn down, dirty, there were rodent traps everywhere?! It also smelled terrible. We were too scared to sleep under the covers provided because of how unclean the room was. The bed was also basically just springs to sleep on. The location itself was also very uncomfortable, very noisy at night and felt unsafe in general to walk around. There wasn’t much around except to get the hell out of there. If the hotel was reasonably priced it wouldn’t be as much of an issue, you get what you pay for - except it was in no way a cheap hotel. Price does not match value. Bit of lack of communication as well - we were told we would receive our deposit back within 3 days. It’s been a week now and still no deposit, and I can’t get in touch with the hotel via the chat.

My room was clean, bed linen clean, towels clean, bathroom clean. Mattress was firm, no dips. Furniture a bit tired, but what are your expectations of a private hotel at this price? Mine are a clean and secure place to kip. Got that, with helpful and polite staff, well-lit courtyard and 24h attendance. I would stay again.

Dust on wardrobes and rubbish in drawers. No kettle, you have to ask for 1. Carpets need to be cleaned. Grounded in dirt in the carpets, didn't want to walk around without any shoes on. Front of house was pleasantly at all times. No iron in room and when you asked, they are very over used by tape on the wire to cover it. The mirror in the bathroom the paint was peeling off the frame which looked untidy. Pillows are flat like they have been run over, no plump in them. I have stayed in many hotel's and all grades to rate them for people, this was very low standed at this place, ok if you're just a quick visit.

Clean and daily maid service.

Wish I saw earlier that there was no air con. The two fans helped, but the single tiny window in the bathroom was not enough to allow fresh air in. Also, why was I sent to another building? The only explanation I got was “maintenance issues” which is what you say when you have no idea or can’t be bothered to give an answer.

Very hot and stuffy in the room. Pillows very thin.

Nice staff but old facilities. Small bathrooms. Walls are thin but apart from that, nice safe place to stay close to lots of shops.

For the price, our room was reasonable. (£50 for one night) Could do with a bit of a refresh and maybe some spare pillows. Bed was reasonably comfortable and warm. Shower cubicle is a little small and the shower needs a bit more grunt, as it's a bit of a trickle (new washer in the handset would help). If you were staying for a few days, there's a little kitchenette between a couple of the rooms, arranged like a 2 room apartment. Had a fridge and microwave in our room too. Was clean and tidy, though the smell of bleach was a little overpowering.

When we arrived I discovered there is no car park. There is a couple of spaces out the front. I asked at the front desk and after taking £100 deposit (2025!!) I was then informed that we weren’t in this hotel, apparently it’s OK for them to just have another hotel on the other side of Ilford and put you in that hotel. There was no mention of this in the many emails the hotel sent informing me of how to check in and the need to pay £100 deposit at check in. As I was in London for a concert I didn’t have time to argue so I took the postcode of the new “hotel up the road”. This took us to a petrol station on Ilford High Street. The “hotel” is actually serviced apartment’s. There is no parking. If you are very very lucky you will get on the side of the road. Otherwise it’s a shopping centre car park near Ilford tube which is then a 20 min walk back “hotel”. We went up to our room, past the shared kitchen with someone cooking a curry and past the bloke who had his flat door open sat in his pants on his bed. Our room was basic. It was clean. The pillows were pointless. The mattress was about an inch thick. Duvet I think they forgot the duvet part. Bath towels large enough for a toddler. The room was incredibly hot. The windows are about as soundproof as cling film. The room is on a very busy London high street so is very loud. Lesson learned.

Have used hotel on quite a few occasions, always welcoming, clean basic rooms at a great price. Room we stayed in this time was small bit everything we needed. Downside was guests above us had loose floorboards so heard every step and pigeons right outside our window making an awful noise constantly!

Staff are nice, room cleaning everyday. Only things don’t like is using package of shampoo and soap for shower. The room at the day time is so hot when we stayed, we need open the back door to let the air circulate until sunset.

The hostel has okay, the only problem is the Wi-Fi very bad signal complete nightmare.

Just under £40 (assuming I get the damage deposit of £100 back!). Extremely good electrics - with no less than 12 sockets, and a USB point, TV, fridge and microwave. The bed was comfortable and everything was very clean. I had off-street parking, but there are only 3 spaces, so I was lucky. Parking restrictions in the nearby streets apply after 8am, which might be a problem if you're a late riser. The reception staff were very friendly both in the morning and in the evening. The only negative point (which actually did not apply to me as I was so very tired I would have slept through an earthquake) was that the door opening on to the permanently lit courtyard at the back had a window (with frosted glass) which had neither blind nor curtain, so that the room was lit (albeit indirectly) throughout the whole night, and was never in darkness. This could be remedied by fixing a blind or curtain, and I would suggest to the owners that they do so.

My bed was very uncomfortable. Through the doors there was so bright light in the morning 4 o’clock I was not able sleep.

The reception person was so professional, understanding & a great person. The room was great value. I was local in a trip & last minute had to make a booking. I would thoroughly recommend for a stopover. Well done & truly grateful. Tommy ☘️

I wanted to find a hotel with a car park close to station for London. This hotel fitted perfectly. The young lady at reception was wonderful, taking account of my poor hearing. She took me out into the street to explain the 5 minute walk to Ilford Elizabeth Line station. Personally, I had no complaints with this hotel. I should add though that my partner found the other residents were noisy during the night. Sometimes having poor hearing is a blessing. I do recommend the Britannia Hotel.

Serious Warning: Avoid This Property! This hotel appears to operate a deceptive scheme. Upon arrival, they demanded an additional significant sum for potential damages, which was not disclosed upfront. After payment, they claimed no rooms were available due to maintenance issues and refused a refund. This forced me to accept alternative accommodation, despite the hotel showing vacant rooms on Expedia. Crucially, they marked me as "checked in," preventing me from canceling the booking. My assigned "room" was not in the hotel itself, but in a shared house at a different address, a significant downgrade from what was booked, and at an inflated price due to their added charge. This establishment engages in highly questionable practices. I urge Expedia to investigate how such operations are permitted on their platform.

I made the booking online and I arrived late, after 12 am from Scotland. ( 8 hours driving). I received the company policy at 11:33 pm by email, so I did not manage to prepare for the 100 pounds card deposit. ( I only had cash available at the time of arrival) The receptionist did not let us stay, although we had nowhere else to go, so we had to sleep in the car. Would never go back or recommend to anyone. Very unfriendly service.

I was sent to another hotel when I booked here. It was a 10-minute walk from Britannia. The second reception I arrived at then directed me to a room in a third building. It was not worth the effort! The room was OK but full of the scent of weed from outside. Staff were polite but hardly friendly and frankly I felt like a burden! The shower wasn't great either. I appreciate it's a budget hotel but all in all, I won't be going back.

The staff here were fantastic. Very helpful and friendly. The room was great and met my needs to the full.

When we arrived I discovered there is no car park. There is a couple of spaces out the front. I asked at the front desk and after taking £100 deposit (2025!!) I was then informed that we weren’t in this hotel, apparently it’s OK for them to just have another hotel on the other side of Ilford and put you in that hotel. There was no mention of this in the many emails the hotel sent informing me of how to check in and the need to pay £100 deposit at check in. As I was in London for a concert I didn’t have time to argue so I took the postcode of the new “hotel up the road”. This took us to a petrol station on Ilford High Street. The “hotel” is actually serviced apartment’s. There is no parking. If you are very very lucky you will get on the side of the road. Otherwise it’s a shopping centre car park near Ilford tube which is then a 20 min walk back “hotel”. We went up to our room, past the shared kitchen with someone cooking a curry and past the bloke who had his flat door open sat in his pants on his bed. Our room was basic. It was clean. The pillows were pointless. The mattress was about an inch thick. Duvet I think they forgot the duvet part. Bath towels large enough for a toddler. The room was incredibly hot. The windows are about as soundproof as cling film. The room is on a very busy London high street so is very loud. Lesson learned.

It was okay for tge night. I was told to give a deposit of £100, which was strange as I have paid for the hotel use before coming to the hotel. I think that if they were going to ask for that it should have been incorporated into the payment, so that helps to consider the use of the hotel.

On check in was sent to a different hotel although close, not where we had booked. Also a completely different hotel to the one our friends were staying in! Again not the Brittania as booked. 2nd hotel wanted to charge again £100 security deposit which is refundable and also said we needed to pay extra for breakfast which according to my booking confirmation is included!!! Bit of a poor show overall

I booked hotel with Britannia inn , I went to reception and lady at reception was very rude . I received an email before check in that I need to pay 100 security deposit. I wanted to pay and she starting asking me for 300. I showed her that I email it’s mentioned that I need to pay 100 security deposits. Then after long conversation she said to pay 100. Not even single time she apologised for her rude behaviour. After payment she said we don’t have room available and we 6 guest including children need to go to another hotel which was about 1 KM away. We had lot of luggage and it took us about 15 minutes to reach there. I went to best western hotel and manager there was nice but they send to to another building which was a guest house not hotel. People were making noises till 12 AM in the guest house and out stay wasn’t really pleasant . I want to add, If I booking rooms in one hotel they shouldn’t send us to another hotel. If they have any problems they should let us know before arriving. I was not expecting such bad experience with Britannia Inn

I wanted to find a hotel with a car park close to station for London. This hotel fitted perfectly. The young lady at reception was wonderful, taking account of my poor hearing. She took me out into the street to explain the 5 minute walk to Ilford Elizabeth Line station. Personally, I had no complaints with this hotel. I should add though that my partner found the other residents were noisy during the night. Sometimes having poor hearing is a blessing. I do recommend the Britannia Hotel.

We were staying out overnight after seeing a concert and this got the job done nicely. Basic accommodation reasonably priced, in a handy location for London arena. I would advise customers bring their own pillows if this is an option though

Booked at Britannia, stayed before and good, moved to Lucky 8 due room mtce probs - sister hotel great; restful, comfortable sleep, appreciate the toiletries and tea/coffee etc. Ilford high st is nearby, great choice of cuisine and shops. Parking for me was great, had a space all days, quiet neighbourhood.

When we arrived I discovered there is no car park. There is a couple of spaces out the front. I asked at the front desk and after taking £100 deposit (2025!!) I was then informed that we weren’t in this hotel, apparently it’s OK for them to just have another hotel on the other side of Ilford and put you in that hotel. There was no mention of this in the many emails the hotel sent informing me of how to check in and the need to pay £100 deposit at check in. As I was in London for a concert I didn’t have time to argue so I took the postcode of the new “hotel up the road”. This took us to a petrol station on Ilford High Street. The “hotel” is actually serviced apartment’s. There is no parking. If you are very very lucky you will get on the side of the road. Otherwise it’s a shopping centre car park near Ilford tube which is then a 20 min walk back “hotel”. We went up to our room, past the shared kitchen with someone cooking a curry and past the bloke who had his flat door open sat in his pants on his bed. Our room was basic. It was clean. The pillows were pointless. The mattress was about an inch thick. Duvet I think they forgot the duvet part. Bath towels large enough for a toddler. The room was incredibly hot. The windows are about as soundproof as cling film. The room is on a very busy London high street so is very loud. Lesson learned.

quiet area, but 20 minute walk to train station.

Very busy area, clean room. Neighbours were very loud būt service and room were pristine. Reception all very friendly.

After reading other reviews I was very sceptical. You get what you pay for perfect for what we needed. Great to use as a base to get to central London from. Would stay again

Just under £40 (assuming I get the damage deposit of £100 back!). Extremely good electrics - with no less than 12 sockets, and a USB point, TV, fridge and microwave. The bed was comfortable and everything was very clean. I had off-street parking, but there are only 3 spaces, so I was lucky. Parking restrictions in the nearby streets apply after 8am, which might be a problem if you're a late riser. The reception staff were very friendly both in the morning and in the evening. The only negative point (which actually did not apply to me as I was so very tired I would have slept through an earthquake) was that the door opening on to the permanently lit courtyard at the back had a window (with frosted glass) which had neither blind nor curtain, so that the room was lit (albeit indirectly) throughout the whole night, and was never in darkness. This could be remedied by fixing a blind or curtain, and I would suggest to the owners that they do so.

We were lucky to book a bigger room. Bathroom was rather small. We were on the top floor so it's rather risky when we hado to lift heavy luggage to the room. The location of the property is quite a walking distance from the train station.

We definitely should have looked at the reviews better before staying at this place. Our first impression of the room itself was terrible. Worn down, dirty, there were rodent traps everywhere?! It also smelled terrible. We were too scared to sleep under the covers provided because of how unclean the room was. The bed was also basically just springs to sleep on. The location itself was also very uncomfortable, very noisy at night and felt unsafe in general to walk around. There wasn’t much around except to get the hell out of there. If the hotel was reasonably priced it wouldn’t be as much of an issue, you get what you pay for - except it was in no way a cheap hotel. Price does not match value. Bit of lack of communication as well - we were told we would receive our deposit back within 3 days. It’s been a week now and still no deposit, and I can’t get in touch with the hotel via the chat.

On check in was sent to a different hotel although close, not where we had booked. Also a completely different hotel to the one our friends were staying in! Again not the Brittania as booked. 2nd hotel wanted to charge again £100 security deposit which is refundable and also said we needed to pay extra for breakfast which according to my booking confirmation is included!!! Bit of a poor show overall

I didn’t stay at this hotel as when I arrived they told me that the room was under maintenance and sent me to another hotel down the road. The room was okay, however it was outdated and needed some proper tlc. People were also going up and down the hall knocking on random doors at 12am making me extremely anxious. Breakfast was diabolical, with two hard boiled eggs, some fruit, some cheese, a hard croissant and a yogurt. Hardly the full English breakfast shown on the hotels website. The beds were uncomfortable and the double was just two single beds pushed together and held together by a sheet. The shower was okay but I kept being squirted in the eye while showering as the head wasn’t screwed on properly. It was also a bit concerning that the reception wasn’t even in the same building as my hotel room it was across the street.

First there was no room available only to be told after i paid £100 deposit. They took me to park hotel which is full of homeless people and women with children playing everywhere like a kindergarten. The place was smelling like hell. I declined the first room they offered me which smelling of cigarettes and had cigarette ends on the window seal. The other room was so hot and fun or anything to cool the room There was no breakfast as said on the booking. People were fighting throughout the night.. Waste of money and this hotel should be investigated. The bed was broken on one end. Would not even recommend my worst enemy to stay there.

I booked and paid with breakfast, what they served is only slice bread, egg, small packets of jams and coffee. I don’t drink coffee so I asked for juice or water but they said they don’t serve, so that’s disappointing and frustrating. Lastly, during checkout I waited for about 15mins because no one in the reception area, total of 6 people waited.