WoodSpring Suites Baton Rouge Airline Highway

Once I arrived at the check in time the office was closed. I sat and waited about 10min for a staff member to arrive. I was given a room and put my stuff on the bed. The chairs had sticky stuff on them. And the carpet had many stains. The sheets were stained and had cigarette burn holes in them. It smelled like cigarettes even tho it was considered a “non” smoking room. I then went and grabbed some food and came back to my room unlocked… I freaked out and made sure all my stuff was inside and the door knob was broken. I requested another room because I do not feel safe staying in a room with no lock. They said they only had a smoking room available to move me too or they would refund me. I requested to be refunded. Many of the guest seem to be living there and had garbage bags in the hallways. The area was no safe and had multiple people walking around in the parking lot. Dead roaches were in the elevator. Not once did I see housekeeping. Would not recommend ever! The worst hotel I’ve stayed at. I’ve stayed at cleaner Motels.

I was given the opportunity to check my room before i got there the firat 2 rooms i went to was wrong i requested 2 beds only had 1 and they was dirty the 3rd room they sent me to was under construction then finally got 4th room it was not very clean but we was tired and ready to rest a little. Beds was not comfortable tv remote was broke room needed to be better cleaned and updated a little paint would of helped and the building smelled like smoke with kids running all hours of the night.

The outside is always dirty but the staff tries very hard to keep it clean all of arguing going on outside I was woken up ALOT 4-5 am with screaming and fighting going on out side and I was on the 4th floor and still was woken up the walls and stairs are dirty and full of trash. But the staff really tries we had 2 rooms and they were clean but I seen roaches In one room and the other had tape holding microwave together alone w one burner working only! But the room was very clean the staff was very nice and helpful but don't loose your key that's 10 to get a new one and don't put trash out in hall that's another 10 the elevator is raggedy and don't plan on riding it fast or even at all bc theirs 4 floors and one elevator and people stand at it keeping it open so no one can ride! Also if you have a service dog be prepared bc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

First of all, walking in, your staff was very unprofessional. It took forever to get serviced because they were dealing with someone that didn't know how to run a credit card through. Then when we went into the hallway, it smelled like an ashtray. Filthy, nasty smelling!! we made sure to check for bedbugs. The only good thing I have to say is if the beds were pretty comfortable considering. The rooms were Barebone. No lamps on the table. Skimpy little towels. And then when we got in late, our keys didn't work, so we had to wake someone up to get them reprogrammed.

Property condition was terrible, halls and rooms smelled musty and of marijuana smoke. Door key readers don't work properly. Main door was propped open by a car jack. At approximately 1:45 a.m. a lady screamed and banged on a neighboring room door until 3 a.m. with no response from front desk. It appeared as though some people were living there long term.

The entire hotel smells HORRIBLE with a mixture of marijuana & stinky cleaning products that smell awful when mixed together. There was blood in the elevator and what looked and smelled like urine in the hallway. Never again!!!

I didn’t like anything an my stay. I didn’t even have a keycard, there was hair on my bed, cigarette burns on the sheets, roaches. I will never stay here again

Overall pretty nasty. Stains sheets and carpets, bad smells in the halls and rooms, people smoking weed in the rooms, hallways and elevators.

The pictures on Expedia do NOT represent the actual property. To say it was unclean is an understatement. Within the first five minutes of being in the room I saw 5 roaches. The carpet was wet. There was mold in the bathroom. If you have other options do NOT stay here. The manager was kind and I was able to get a refund.

This was hands down the most disgusting hotel I’ve ever visited and I travel a lot There were cigarette burns on the toilet and tub, someone’s dirty soap left in the shower. The entire drawer was missing from the night stand. The carpet was DISGUSTING covered in stains. Sheets were washed but thin and covered in stains. There were men loitering at the entrance, I’m pretty sure a family lived in their vehicle in the parking lot. We are from out of town visiting for a football game and couldn’t find another hotel available or I would have taken the $100 loss and left !! The whole hotel smelled like a cigarette and the elevator and hallways were literally filled w smoke. This was hands down the worst experience I’ve ever had in a hotel

This was the worst place I have ever been to. We actually walked in and walked right out. DISGUSTING!!! It's definitely an extended stay hotel with multiple live in guests. Kids RUNNING through the halls, dogs barking like crazy, REEKED of cigarettes. Beds were barely a metal frame and a sheet to sleep in. It was nasty, from the walls to the floors. I wouldn't have let my dog stay there.

The room was not throughly cleaned at all, the towels and sheets disgusting. The refrigerator rusted, roaches in bathroom and kitchen area. Guest loud and fighting in the hallway for hours until well after 4am. That was my last stay

Side of the fridge looks like it hasn’t been cleaned (rusty/dirty). Bugs (roaches). Killed 4

Expedia was great the hotel on the other hand was not the bathroom was not clean mainly the toilet and my husband saw roaches in the sink..we actually didn’t even stay there. We just took a loss on the on the money we spent on the room.

I had to view room before check-in. Considering I could not cancel my reservation and limited availability in the area, I checked in. You can tell there was some kind of fire in the room on the cabinets at some point. Cigarette burn marks everywhere and there was NO HOT WATER during our stay. Towels were cheap and non-absorbant, and there was a single cheap bar of soap in the bathroom. There was no front desk clerk on duty Saturday morning to address the hot water issue with before we left.

The entire hotel smells HORRIBLE with a mixture of marijuana & stinky cleaning products that smell awful when mixed together. There was blood in the elevator and what looked and smelled like urine in the hallway. Never again!!!

This hotel is not awful but it’s not great either, it’s a practical hotel that is cost effective when you are trying to be cost conscious on a work trip. It has great amenities and the rooms are spacious and clean, some of the clientele were loud and rambunctious a few nights but all in all it was not a bad week for the price which is definitely lower for an entire week.

I was very disappointed. My room smell like some had just smoked an entire pack of cigarettes. The tv didn't work and the remote had no batteries. The soap packet left for me had some brown gross stuff on it. I was very disappointed

The small lobby area had a bad smell, my room was on the 1st floor by the lobby and in the room I heard all the noise from the hall/lobby. Couldn’t really sleep and a strange man kept knocking on our room door late at night

I was given the opportunity to check my room before i got there the firat 2 rooms i went to was wrong i requested 2 beds only had 1 and they was dirty the 3rd room they sent me to was under construction then finally got 4th room it was not very clean but we was tired and ready to rest a little. Beds was not comfortable tv remote was broke room needed to be better cleaned and updated a little paint would of helped and the building smelled like smoke with kids running all hours of the night.

It was good just no hot water or good WiFi kitchen could have been cleaned better

The room needs updating

Kitchen a plus, but rarely come by to clean.

This was the worst place I have ever been to. We actually walked in and walked right out. DISGUSTING!!! It's definitely an extended stay hotel with multiple live in guests. Kids RUNNING through the halls, dogs barking like crazy, REEKED of cigarettes. Beds were barely a metal frame and a sheet to sleep in. It was nasty, from the walls to the floors. I wouldn't have let my dog stay there.

Good area,nice people, and decent rooms

Service was excellent. Staff is very nice. The rooms feel loved in but nothing beats having a kitchen for a home cooked meal. Walking distance to Racetrack and Walmart around the corner.

They didn’t answer at the desk. We never checked in because no one was there. We were there long enough to realize it was a s**thole. Because it was late and we were on the road I was unable to cancel the booking even though I paid for the insurance. Tried doing a claim and that is a joke. They want your blood type and bank account number simply to point out no one ever showed up to the front desk and they/Expedia essentially stole 90 bucks from us. Won’t be using Expedia again since they took a totally hands off approach through their seedy insurance affiliate. If you’re into prepaying for a room you aren’t able to check into or stay at I would say this is the site for you. Petty crime comes to mind. Shameful!

i paid online and when i got there the rep said the rooms was sold out already he don’t know why they let me book and i should be receiving a refund but no notifications of the reservation being canceled and still no refund

Honestly would not recommend…they did not have a room ready for me when I got there, and I had to wait for over an hour before they checked me in. They even turned say some people who had already booked a room because “there’s no rooms left.” Staff were very unprofessional and had no idea enthusiasm. The room had a very horrible smell, so book at ur own risk. Don’t even get me started on the neighborhood. It was very sketchy and scary looking. You really get what your paying for.

I booked my room on through my Hotels app it was very much last minute but it showed they had three rooms left. When i got to the hotel the wait was 20mins and then i was told they didnt have no room and also possible no refund from third party. The front desk lady was very nice and understanding she found us a room it wasnt the best but it was decent to sleep for the night. I thanked her and we left that next morning

Well my stay @ Woodspring suites on airline is very fabulous. I enjoy staying @ this hotel every time I come visit Baton Rouge. Miss Erica, Miss Tasha, Miss Asia & Miss Trinity are all very EXCLUSIVE STAFF MEMBERS OF WOODSPRING SUITES & THEY WILL TAKE GREAT CARE OF YOU ! DONE WELL DONE GUY'S.

Horrible customer service/ front desk employees. I waited a hour and a half before I got service. I had to call a third party company that was taking calls for them to get in touch with them and have them come down and he also contacted the GM. That's when I got service.

Front desk always very friendly and helpful.

Would never recommend this facility. Front desk was giving people random key cards to “go check if the room was occupied” and to come let her know which room you chose. Never escorted us to check the rooms and every room we were handed a card to, was already occupied. Items could’ve been stolen and no one known or we could’ve been seriously hurt by someone thinking we were breaking in to their room. I will never be back and do not recommend this place at all. NOT SAFE!!!!

Didn’t stay very unsafe and very unprofessional/no one was there for me to check in. I don’t have the space to type all that was wrong with this place!

Had a late check in. Lobby was closed . Had a phone with a number to call for late check in. No one ever picked up. After this I was forced to find a different hotel. The following day the front desk told me they would refund. Expedia called them several times and also couldn’t get through. My refund was denied because of this

Honestly would not recommend…they did not have a room ready for me when I got there, and I had to wait for over an hour before they checked me in. They even turned say some people who had already booked a room because “there’s no rooms left.” Staff were very unprofessional and had no idea enthusiasm. The room had a very horrible smell, so book at ur own risk. Don’t even get me started on the neighborhood. It was very sketchy and scary looking. You really get what your paying for.

Did not stay. Drove up and drove off. Never exited my vehicle. Didn't like location, nor activity outside.

The outside is always dirty but the staff tries very hard to keep it clean all of arguing going on outside I was woken up ALOT 4-5 am with screaming and fighting going on out side and I was on the 4th floor and still was woken up the walls and stairs are dirty and full of trash. But the staff really tries we had 2 rooms and they were clean but I seen roaches In one room and the other had tape holding microwave together alone w one burner working only! But the room was very clean the staff was very nice and helpful but don't loose your key that's 10 to get a new one and don't put trash out in hall that's another 10 the elevator is raggedy and don't plan on riding it fast or even at all bc theirs 4 floors and one elevator and people stand at it keeping it open so no one can ride! Also if you have a service dog be prepared bc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

Floors were disgusting, no door handles in the bathroom so you would get locked in if you weren’t careful, partially attempted updating, but it was half ass, people all over the property were smoking weed including our neighbors, loud music, in and outside the property, absolutely no respect for other guests!!’n

Average hotel. good pricing. Definitely need your own transportation to get around.

it was in a good location

We booked this hotel for an LSU game. But, after checking in we decided it would be better to drive home at 11:00pm than sacrifice our peace of mind because it felt unsafe. It had a low standard of cleanliness, as in, the sheets and towels were probably washed but the room as a whole gave a sense of being unsanitary and run down. The only pluses were that it was pet friendly and the receptionist was nice.

Would definitely stay there again !!! Just wouldn't come out at night ...

Great property. Safe and quiet

Service was excellent. Staff is very nice. The rooms feel loved in but nothing beats having a kitchen for a home cooked meal. Walking distance to Racetrack and Walmart around the corner.