Name: Grand Z Hotel Casino by Red Lion Hotels
Address: 321 Gregory Street, Black Hawk, Colorado, United States of America, Black Hawk, Colorado, US
Price range: US$51–US$228 per night
Rating: 7.85

What guests think

At Grand Z Hotel Casino by Red Lion Hotels, travelers report mixed stays: many appreciate friendly staff, quiet midweek rooms, and good value, while recurring complaints cite inconsistent cleanliness, aging maintenance, unreliable hot water, and confusing elevator and parking logistics.

Rooms often have comfortable beds and some views, but many mention small layouts, dated decor, loud or faulty HVAC, and a lack of in-room coffee makers or microwaves. On-site dining and bars range from enjoyable meals and value promos to limited weekday hours, long waits, and inconsistent service. Multiple guests were surprised by additional service fees and sizeable refundable deposits at check-in. Expect a budget-friendly casino hotel with conveniences, but uneven upkeep and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site casino and bar are available. Facilities feel basic: the detached garage, confusing layout, and recurring elevator outages make access cumbersome, and there is no pool or gym.

Related guest reviews

6

Denise

1 Apr 2024

·

Stayed 1 night

It was great until we found out there was no elevators or escalators during our stay the only elevator that worked was to our room. I have had two knee replacements and it was not fun.

4

Mary

9 May 2023

·

Stayed 1 night

When we were there the elevators from parking garage did not work. No valet parking at all. Main restaurant was not open. No one taking our drink order while we played machines. Only one server and nobody at the bars. The rooms are ok no coffee pots and nothing fancy. Disappointed for sure as it was our first time there.

4

Buddy

29 Sept 2025

·

Stayed 4 nights

The room was extremely small and DIRTY. We’ve stayed here many years & it has steadily declined. The elevators are a pain to get up to the rooms. And most especially when they aren’t working, which is what happened when we were there. Had to be taken on the employee freight elevator to get up to the rooms. We will not be staying here ever again.

6

FRED

8 Sept 2024

·

Stayed 2 nights

Hard to figure out where to enter and no direction to room

10

Cassandra

31 Mar 2024

·

Stayed 1 night

Great place to stay! Only downside was elevator was broken.

6

tiah

29 Jun 2024

·

Stayed 1 night

Parking was not convenient and hard to find .Room was clean and staff didn't bother you but was helpful if needed .drinks were free.there was no pool so that is why I give it three stars it's an older casino.

6

Sunny L

29 May 2025

·

Stayed 1 night

Have to pay a resort fee yet there’s no pool or gym. Ridiculous!

8

david

3 Aug 2023

·

Stayed 1 night

My favorite part was the casino. And mid week during the summer, the casino is empty. The staff was super friendly and helpful. They did want all of the IDs for the people staying in the hotel — I thought that was intrusive and uncalled for. The parking situation here is a disaster. If you park to register, you then have to go a half mile to park behind the building — way to go architectural engineer!! It’s a nice property. The room was wonderful. We won some money. I would stay again.

8

Ruben

15 Oct 2024

·

Stayed 1 night

Good place to stay and play some casino games. Hard to hide parking coming north.

6

Ryan

9 Mar 2024

·

Stayed 1 night

well orientation was the only set back to the stay. We kind of were lost when using the elevators. It might be nice to orient people about the difference between the parking garage elevators and the hotel elevators. The place was clean though. Good job!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with many guests finding rooms and public areas tidy, but numerous reports cite unvacuumed carpets, stains, smoke odors, and occasional pest sightings.

Related guest reviews

2

BREANNA

17 Sept 2024

·

Stayed 2 nights

They steal your security deposit of $150.00 and there were bugs in the room n bed. Mild on the ceiling and smelled like. Mildue

4

Buddy

29 Sept 2025

·

Stayed 4 nights

The room was extremely small and DIRTY. We’ve stayed here many years & it has steadily declined. The elevators are a pain to get up to the rooms. And most especially when they aren’t working, which is what happened when we were there. Had to be taken on the employee freight elevator to get up to the rooms. We will not be staying here ever again.

2

Michael

28 Oct 2024

·

Stayed 2 nights

Room was dirty. Never vacuumed. Told front desk and she didn’t care at all. Didn’t even ask about sending someone up there to clean. Very disappointed

10

Phyllis

18 Jun 2024

·

Stayed 3 nights

My stay was nice. Clean room, well stocked and comfortable

10

JT

9 Jul 2025

·

Stayed 1 night

Room was nice and clean.

8

Michelle

2 Aug 2025

·

Stayed 1 night

Grand Z has an excellent room rate and is the best discounted room for people that don't use comps. Very clean through n through. The beds are very clean and very comfortable. The room was spotless and the bathroom was clean with zero complaints. A lot of lighting if you need it in the room. Grand Z hotel is affordable and its an easy check-in & check out process.

6

Nicole

28 Dec 2025

·

Stayed 1 night

If the room is old, at least it should be clean. My husband and I stayed here for our 31st wedding anniversary and immediately upon getting into our room, I wanted to check out. There were mystery stains on 2 walls, dust in the bathroom around the toilet and stains on the bedskirt. We reserved a deluxe king room, and I was VERY, VERY disappointed. We’ve had a better stay at a Holiday Inn Express. The bed tables were damaged like someone was chewing on them. The lighting was dim, the shower glass was cloudy and water stained. I didn’t sleep at all. The time was enjoyable only because of being with my husband. Again, if the rooms are old, the least they could be is clean!

10

Phyllis

6 May 2025

·

Stayed 3 nights

I have stayed here before several times and am never disappointed. Room is always clean and quiet. Not one thing to complain about

2

Jorge

29 Aug 2024

·

Stayed 2 nights

I found ticks, initially the change me to another room, but incredibly the next day they blamed me!…So disrespectful. I had not seen this kind of bug for many many years.

6

Alberto

19 Mar 2025

·

Stayed 1 night

It was ok. The carpet had white stuff all over it.. maybe like carpet fresh that never got vacuumed up? Needless to say...it looked like it hadn't been vacuumed for awhile:( Fire alarm (not hotels fault) went off at 4am, scaring the heck outta us, because someone was vaping in their room. Housekeeping started knocking on door at 915am, check out isn't until 12 but we didn't hang our do not disturb sign because we didn't have one. Housekeeping must have gotten in room next door because the door kept opening and slamming.. very loud cleaning. So.... needless to say we didn't sleep well:( positives: bed was comfortable, plenty of pillows, bathroom clean and the free shuttle is great:)

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Rooms

Beds are frequently comfortable and some rooms are quiet or spacious, yet many describe small or dated rooms with noisy or faulty HVAC, thin walls, smoke smells, and missing in-room amenities like coffee makers or microwaves.

Related guest reviews

8

Angela

18 Jun 2025

·

Stayed 1 night

The air conditioning unit did not work, so that was an issue. We let the hotel know and maintenance couldn’t fix it. Other than that everything was fine.

8

Russell

16 Aug 2024

·

Stayed 1 night

Property is shoehorned into a tight space so certainly a custom building. Nice. This does however make it complicated to get to your room. The room did not have an in room coffee maker or microwave. These are standard room amenities in any super 8 or other budget lodging. Not a good look for a \'\'resort\'\' that charges a $25 "resort fee". I won\'t return here.

6

Ruth

13 Aug 2024

·

Stayed 1 night

Bed was very comfortable, but room smelled like smoke and it was supposed to be a non smoking room

4

Gary

6 Aug 2025

·

Stayed 1 night

Management decided to not put coffee pots it microwaves in rooms. Had to get dressed and go down to lower floor to get morning coffee. We always bring our own and sadly no microwave to heat the water. Will not be back.

4

Buddy

29 Sept 2025

·

Stayed 4 nights

The room was extremely small and DIRTY. We’ve stayed here many years & it has steadily declined. The elevators are a pain to get up to the rooms. And most especially when they aren’t working, which is what happened when we were there. Had to be taken on the employee freight elevator to get up to the rooms. We will not be staying here ever again.

6

James

26 Jan 2025

·

Stayed 1 night

Not a bad place to stay if you plan on spending most of your time on the casino floors. Guest room floors were quiet. Mini fridge was extremely loud and sounded like it was going to explode. In room AC unit was extremely loud as well. No matter how many times you would turn the thermostat completely off with it a few minutes it was right back on and sounded like a helicopter was taking off.

4

Hazel

25 Jul 2024

·

Stayed 2 nights

The room's thermostat didn't work. There was only one mirror in the room. It was above the bathroom sink and so high up that I could only see the top of my head in it. There was only a door separating my room from the next, and it was so thin that I could hear every sound next door and it kept me awake.

10

Dale

16 Jul 2025

·

Stayed 2 nights

The bed was a nice soft comfortable mattress and the room was very quiet!!

6

stephen

8 Apr 2024

·

Stayed 1 night

Rooms are out dated

6

Douglas

20 Mar 2023

·

Stayed 1 night

Had the room right next to the elevator. AGAIN! Heard that elevator go up and down all night long. They should not rent out that room again.

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Service

Many note friendly, helpful staff and smooth check-ins, while others report rude or inattentive encounters, understaffing, slow responses, and early housekeeping knocks.

Related guest reviews

8

Kelli

5 Dec 2022

·

Stayed 1 night

Front desk gentleman that checked us in was not friendly or helpful at all. He could have done better, I didn't understand a question he asked me about who was all staying in the room with me and he was very rude when I didn't understand what he was asking me. He stated to me is the answer yes or no so we can move on with check in. Then he just gave us our keys and didn't explain how to get to our rooms. We seemed like an inconvenience to him. He needs to be reminded that he is the face of your hotel and the first experience all customers have! Otherwise, the rest of the stay was great.

2

Aaron

17 May 2025

·

Stayed 1 night

Staff was unhelpful, rude, and just inattentive.

10

John

20 Sept 2025

·

Stayed 1 night

We are having a wonderful time, staff very friendly and helpful.

8

James

21 Jun 2025

·

Stayed 1 night

Every person I saw and dealt with was happy and helpful.

10

Patricia

21 May 2024

·

Stayed 1 night

We always enjoy staying at the Grand Z Hotel. The staff is friendly, and the rooms are very comfortable. We love that there is a mini-fridge in the room. This time, the staff went above and beyond their normal duties. We left my husband's hearing aides in the room, and the cleaning staff turned them in to security. We were able to send a friend up to the hotel to retrieve them. Great to know that they have honest staff members! Will definitely stay here again! A big THANKS to all employees that helped us get the hearing aides!!!

2

William

16 Sept 2023

·

Stayed 2 nights

The man at the front desk clearly hates his job. He was very rude and unprofessional. Room was very dirty, comforter had stains. If it wasn't for the man at the front desk and the dirty room I would've gave a much higher rating. The woman at the front desk was very professional and knew how to greet and do her job well.

10

Dairim

13 Oct 2025

·

Stayed 1 night

Mary Kay welcomed us to the hotel and was very efficient in checking us in and letting us know where to go. First time staying here as everywhere else was sold out. Will be back.

4

Anthony

19 Nov 2024

·

Stayed 1 night

Not good. Bad service. Rude lady at the keno. Front desk was zero help on the one issue I brought to their attention. Very dissatisfied.

10

Sergio

24 Nov 2023

·

Stayed 2 nights

Very nice and clean hotel. The employees are friendly and professional. The room was spacious and clean. The king size bed was nice, and an adjustable thermostat that you can set to your liking. Which came in handy as it snowed during our stay. Would definitely stay here again.

10

Chas

20 Nov 2024

·

Stayed 1 night

Great staff here, friendly and helpful. Mary Kay really is a great hotel manager!

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Location

Hillside setting is convenient to Central City’s opera house and nearby Black Hawk casinos, with areas walkable and a local shuttle available, though access from parking is indirect and wayfinding can be confusing or dark at night.

Related guest reviews

10

Jerry

20 Sept 2024

·

Stayed 1 night

My stay at Grand Z was all positive. Mary Kay at check-in was quick and thorough. The room felt new and was clean and the bed was very comfortable. The shower had plenty of strong hot water. The Grill restaurant served delicious comfort food in generous portions at great prices. The casino was clean. The surrounding area felt safe and is walkable. I would stay here again.

8

Aaron

25 Aug 2024

·

Stayed 1 night

The road up at night is pretty dark. I stayed here to get a jump start on hiking and not for gambling. There are limited food options. I went on a weekday and it was pretty quiet. The room was clean. Parking lot to room is a bit far. Overall, for price, it could not be beat.

8

Casey

16 Jun 2025

·

Stayed 1 night

weird location. We didn't realize this was a casino only area when we booked. Only saw zombie casino people walking around and gambling.

10

Nicole

14 Jul 2024

·

Stayed 1 night

This hotel served my purpose well as it is a short walk to the opera house which was my destination for this visit. It is fairly standard but perfectly adequate. It seems to be clean and has everything I need. My room was ready, and the check-in process was straightforward. I had dinner in one of the restaurants, and it was excellent. A really fine steak. Service was good. There is a Starbuck's where I will be getting coffee shortly and another restaurant that serves a cooked to order breakfast. I am not a casino person, so I cannot attest to that aspect of the facility. Not new but pretty well maintained. Covered parking garage no additional charge. Some mentioned it was hard to find. I did not find that so. I also had no trouble following the signs to check-in.

10

Angelica

22 Sept 2024

·

Stayed 1 night

Good location, quite.

8

Hannah

13 Feb 2024

·

Stayed 2 nights

It was unique how the property was on the side of a hill. It is tucked in about a 5-10 minute walk away from Central City attractions (casinos, restaurants) and a short (5ish minute drive) away from attractions in Black Hawk. We didn't use the bus service, but that is something that's available if you're wanting to go from casino to casino from central city to black hawk.

8

david

3 Aug 2023

·

Stayed 1 night

My favorite part was the casino. And mid week during the summer, the casino is empty. The staff was super friendly and helpful. They did want all of the IDs for the people staying in the hotel — I thought that was intrusive and uncalled for. The parking situation here is a disaster. If you park to register, you then have to go a half mile to park behind the building — way to go architectural engineer!! It’s a nice property. The room was wonderful. We won some money. I would stay again.

8

Ruben

15 Oct 2024

·

Stayed 1 night

Good place to stay and play some casino games. Hard to hide parking coming north.

8

brandon

3 Nov 2024

·

Stayed 1 night

Easy walk to other casinos. Large room.

8

Scott

25 Jul 2024

·

Stayed 1 night

Comfortable stay at an affordable price. Limited activity within walking distance.

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Dining

Dining is mixed: some praise tasty meals and value promos, but others face limited weekday hours, closures, long waits, and inconsistent quality; morning coffee often requires going down to the casino.

Related guest reviews

10

Jerry

20 Sept 2024

·

Stayed 1 night

My stay at Grand Z was all positive. Mary Kay at check-in was quick and thorough. The room felt new and was clean and the bed was very comfortable. The shower had plenty of strong hot water. The Grill restaurant served delicious comfort food in generous portions at great prices. The casino was clean. The surrounding area felt safe and is walkable. I would stay here again.

8

Kayla

9 Aug 2024

·

Stayed 1 night

Nice and clean and safe. Although we didn't bring our dog, I like that they had a Dog Park in the hotel for those who did bring their dogs. The only issue we had was when we went to The Grill for breakfast, there was only one person working who was seating the customers and taking their orders. After waiting in line for about 30 minutes (we were the only ones in line), we went elsewhere for breakfast.

4

Mary

9 May 2023

·

Stayed 1 night

When we were there the elevators from parking garage did not work. No valet parking at all. Main restaurant was not open. No one taking our drink order while we played machines. Only one server and nobody at the bars. The rooms are ok no coffee pots and nothing fancy. Disappointed for sure as it was our first time there.

6

Laurie

9 Jan 2025

·

Stayed 1 night

The room needs maintenance, seems neglected! No coffee in the room!!! Bed was comfortable. The restaurant for breakfast was aweful. One person working, cold food, he was running as fast as he could but long waits for everything...including coffee!

6

Morgan

14 Apr 2024

·

Stayed 1 night

Really lousy dining in The Grill. Bad service is subjective but our dinner waiter set new standards. Took our order (wrong) then disappeared. Finally took our cash and made the wrong change.

10

Stephanie

5 Sept 2024

·

Stayed 2 nights

The rooms are great,staff was friendly and the casino floor was great. Will stay there again. Food comps were awesome had some good prime rib and breakfast

8

Bob

14 Nov 2024

·

Stayed 1 night

The dinners are very good and if you have one of their cards they can be cheap as well!

10

E LAMAR

26 Jun 2025

·

Stayed 2 nights

A very nice room for a very nice price. The breakfast we had one morning was fantastic. Very nice staff

6

Paula

8 Sept 2024

·

Stayed 2 nights

the Grill restaurant the prime rib was grilled or something and the service was awful

6

Robert

11 Aug 2025

·

Stayed 2 nights

Room was sufficient in every way according to the price paid. Beware of the $25 “Service Fee” per night which is not disclosed until check-in. So effectively your going to pay $25 more than what you buy online. Nothing appeared open in the AM if you’re an early riser, so if you like coffee in the AM…Nada.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$114
February	US$116
March	US$89
April	US$81
May	US$94
June	US$85
July	US$96
August	US$85
September	US$87
October	US$92
November	US$96
December	US$105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $173	3 $199
4 $80	5 $78	6 $69	7 $70	8 $81	9 $176	10 $199
11 $79	12 $77	13 $70	14 $70	15 $80	16 $178	17 $199
18 $82	19 $78	20 $70	21 $70	22 $81	23 $174	24 $199
25 $81	26 $77	27 $71	28 $70	29 $83	30 $173	31 $199

Grand Z Hotel Casino by Red Lion Hotels

Prices for Grand Z Hotel Casino by Red Lion Hotels

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Room, 1 King Bed

Room, 1 Queen Bed, Accessible

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Guest reviews of Grand Z Hotel Casino by Red Lion Hotels

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Grand Z Hotel Casino by Red Lion Hotels

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $90	21 $77	22 $70	23 $70	24 $51	25 $191	26 $228
27 $82	28 $79	29 $69	30 $69