HomeTowne Studios by Red Roof Columbus

The Front Desk was helpful. The elevator was broke and we were put on the 4th floor. We were only sleeping there so not so bad the place was quite.

-elevator was broke the whole week I stayed there and I was on the 4th floor -housekeeping never came once -you have to ask for towels and trash bags and there are no trash cans -air conditioner was completely broken and literally falling apart -staircase which we had to use smelled like pee

When I got there the room they gave me was on the 4th floor the elevator was broke so after I got my stuff up to the room I opened the door and it was occupied, tried to call staff but courtesy officer was not answering his phone. So I'm trying to get my money back but I doubt that'll happen even though nothing was my fault

I enjoyed the stay. My only issue was that I had no ironing board, iron or Blow dryer. But I loved having the full kitchen setup.

The elevator was not working had to go up on the third floor. Two of the lights on the room does not work. And the bed is to hard.

I love this place. if you want to cook, you will need to have everything required except the stove. there is a family dollar just across dublin granville rd to get utensils though. good prices on disposable or permanent stuff. decent grocery selection. the sheetz is great too. good food (snacks or meals) beer, smokes, coffee, etc. there is actually a ton of stuff in walking distance--subway, a couple chinese restaurants, vape shop, convenient store, mexican food, waffle house, mcdonalds, a bar i think... it is located at the last highway (i71) exit before the beltway (i270) that circles the city. so you will be on the very north end of town, but able to jump quickly onto the interstate.

When we first checked in on Thursday for a 3 day stay, we were told the elevator was broken but not to worry because it should be fixed soon....it was never fixed and we were on the 4th floor. Extremely inconvenient. We booked a smoking room for 2 people and there was only 1 pillow and no ash trays. Everytime we took a shower the people beneath us would complain to us that water was leaking in their room....the bathroom lights burnt out and it was a pain finding someone to give us a new lightbulb. Just overall disappointing stay, the place looks a lot nicer from the outside. Definitely will never stay here again.

It's as expected for the price but better than most as far as suites goes.

There were no utensils, plates, etc, in the kitchen so if you didn't have them, you weren't cooking. There was onsite laundry which was helpful, but pricey. And the machince charged my card multiple times.

The hotel is not very clean, there were bugs in the room. Lots of litter in the hallway. Room was not well maintained, lots of damage to cabinets. There was a stove, microwave and refrigerator, but the refrigerator was turned off. Nothing at all to cook with. No coffee maker. Bed was very uncomfortable. Pictures made the room seem much more up to date than it is.

It was an absolute dump! No staff at counter, called and was told they’d be out shortly, 30 minutes later a man in dirty sweatpants and a dirty shirt came out to check us in. The area was unsafe for me and my young daughter. People out from smoking marijuana and cigarettes right by entrance, entire building inside and out reaked of weed and smoke. Entire place was filthy and disgusting. Finally got to the room, walked in to find dirty floors, dead bugs everywhere, filthy blankets on bed, bathroom looked like it hadn’t been cleaned in months! Worst experience ever!! Left keys on counter and walked out! Absolutely horrible experience! I highly recommend you take this hotel off your site! I am still trying to get my money back! I am traumatized over this! 10pm at night my young child and I were driving around Columbus trying to find a safe and clean hotel to sleep in! Awful, terrible, horrible experience!!

This was the worse hotel I have ever in my life stayed at. The roaches met me at the door we had no working toilet had to drive to gas station no tv or phone in the room person on call didn’t know anything all he said was I only check people in but he was the one answering emergency phone! The lobby bathroom was locked no one knew where the key was water all over the floor! The elevator was broken so I had to do 4 flights of stairs but because it was so late we stayed the night because we had no where to go but checked out first thing in morning ROACHES everywhere!!!! Do not stay here unless you absolutely have no where to go!!!! No towels or soap no nothing

Roaches! Roaches! Roaches! We were so disgusted and scared they would get into our luggage that we had to quicky leave and fine a new place for the rest of our stay. These were the little roaches that are an infestation. The pictures for this hotel were taken a long time ago. The room was very dirty with stains on the bedsheets and holes in the curtains. I will never stay at a Red Roof again.

Room was not clean. No amenities, not even a coffee machine in the room or coffee available in the hotel. They didn’t even have cups in the room. The elevator wasn’t working. Didn’t feel safe. Never coming back

Room and the hallways infested with roaches.

This property is dirty Stains on the bed Roaches in the room Dirty microwave

Everything is super bad they have roaches they dont fix the plumbing toilets flood frequently the insurance also doesn't work its a waste of money the microwave looks like and smells like someone might have manufactured drugs inside of it the sheets were dirty when I came in something brown and sticky on them my room smelled like feces upon me leaving they never fixed the plumbing completely and the bottom of the toilet leaked for two days no one ever came even when I asked for toilet paper for two days the gave me a used roll bad enough I booked this room for 3 weeks and tried to leave 8 hours after check in they were going to still be charged six00 just to cancel first day expedia needs to romove them and code enforcement should shut them down this is definitely illegal to still be open side note they will vandalize your car if you park close to the building happend to me dont know who had time to put adhesive on my windshield

Smells horrible, dead roach smashed on the wall, burn holes in comforter and sheets, mattress pad atop spring frame, hair in the shower, kitchenette filthy and needs some cleaning let alone upgrades, no extra supplies like toiletries and if so 1 per asking for it! Just flat out not a place for a hard working man such as my husband working 5/10’s and needs a good night sleep! The sleep is obnoxiously horrible! Tossed and turned all night just to get comfy, pillows feel like folded towels in a pillow case. Our stay was 8/11/23 - 8/18/23 and could not get a refund as it was non refundable per this app. Glad they didn’t have the audacity to ask for a deposit! The staff was genuinely nice but nothing more. Absolutely the worst experience thus far at an extended stay. Not sure how this place passes any inspections!!

Bed was dirty and lots of cockroaches

Had to many Roaches

Nothing there was nice, saw roaches, bed was uneven, shower curtain rod was broken and the window was cracked, trash outside on grounds and my check in was horrible after taking the ride eye arriving there around 7am then told I couldn't check in till 3pm so I had to sleep in rental car in the parking lot.

The kitchen had 2 functional burners for cooking, plenty of cabinet space, clean fridge. The ac was odd. it always seemed cold or warm because I couldnt find a setting I liked. It was fine though. I froze the room, then turned down a lil, and waited til next adjust

The cover to our air conditioner fell off multiple times, you could hear everything the people around you were doing. The shower was not clean and had terrible pressure. It was either all the way hot or all the way cold.

I had a laid back time. Private and quiet.

The elevator was not working had to go up on the third floor. Two of the lights on the room does not work. And the bed is to hard.

Quietness. The environment is clean. Smoking is becoming uncalled for in the hotel.

The room was very nice except for the air conditioning that was a little hot, I informed about it, they created the maintenance order but the person didn’t repair or change the unit

Smells horrible, dead roach smashed on the wall, burn holes in comforter and sheets, mattress pad atop spring frame, hair in the shower, kitchenette filthy and needs some cleaning let alone upgrades, no extra supplies like toiletries and if so 1 per asking for it! Just flat out not a place for a hard working man such as my husband working 5/10’s and needs a good night sleep! The sleep is obnoxiously horrible! Tossed and turned all night just to get comfy, pillows feel like folded towels in a pillow case. Our stay was 8/11/23 - 8/18/23 and could not get a refund as it was non refundable per this app. Glad they didn’t have the audacity to ask for a deposit! The staff was genuinely nice but nothing more. Absolutely the worst experience thus far at an extended stay. Not sure how this place passes any inspections!!

Amazing Staff, and very comfy beds, one of the best away from.home sleeps that I have had in a while... The cabinets and stuff are aged and warn, however for the price and offering a way to do your oqn cooking it was not bothersom... Walls could use a washing or new paint... I would stay here again due to the Beds and Staff... God Bless and thanks for being so.accommodating to my special requests...

The hotel is not very clean, there were bugs in the room. Lots of litter in the hallway. Room was not well maintained, lots of damage to cabinets. There was a stove, microwave and refrigerator, but the refrigerator was turned off. Nothing at all to cook with. No coffee maker. Bed was very uncomfortable. Pictures made the room seem much more up to date than it is.

I called earlier in the day to say I'd be arriving late and was told that this would not a problem - just call the number on the phone in the lobby. Arrived at 10:37 PM and was told they did not have my reservation. Called Expedia through whom I had made the reservation and everything was fine on their end. Hometown screwed up and didn't even TRY to see if they had another room availble that night.

The front desk closes at 7:00PM and does not open until 11:00 AM. This can complicate later check-ins, early morning check-outs, and service issues. The alarm on the back door would sound whenever the sensor determined that the door was not properly closed. If the air pressure moved the door, the alarm would sound. If someone exiting through the door did not close it completely, the alarm would sound. All weekend long.

Worst hotel experience I’ve ever had! Didn’t have a room for me, still charged me the full amount anyways & it’s been a week and still no refund, won’t return my or hotels.com calls or answer emails. I booked this hotel and they charged the full amount of the booking. When I went to check in after driving 8 hours they said they were completely full and didn’t have a room for me. They said I must have made a mistake. I showed them my confirmation with the correct date, payment, address and picture of that exact hotel. They said I had to contact hotels.com for a refund. I’ve called the hotel many times in the last week as did hotels.com along with sending multiple emails and have not gotten any replay at all from the hotel so they won’t issue a refund. The area looked extremely unsafe and was very dirty also. In summary I was incredibly inconvenienced by having to book another hotel the because this hotel didn’t have a room for me and they are just not answering any communication so they can try to steal my money and not give a refund.

There isn’t ever any staff at the window and they have a paper there saying to dial 0 for service. When calling it took for ever for them to answer and then took 20 mins or more for them to even show up to help

Poor customer service, dirty, unsafe, and i wouldn’t recommend this place to anyone. A week later and I’m still waiting for my refund!!

Horrible. I made a reservation for an entire weekend with us checking out Monday . We had 2 day tickets to the Columbus zoo an water park. We ended up having a problem with our car and did. Or end up arriving until Sunday morning. Only to find out there was no manager on site. And than that they had canceled our reservation. We were then told we needed to contact Expedia for our refund. And now I have been going back and forth with this hotel an expiedia ever since. And I paid for the insurance which in ohio covers your car breaking down. I ended up paying another $100 to stay somewhere eles for the night. It would have been nice if they had contacted me and told me that they had canceled our reservation. I spent $298.00 for my reservation. And another $100.00 for a night somewhere eles. And haven’t gotten a single penny back from any of it.

The housekeeping staff was remarkable and always friendly. The front desk was always nice and never hesitated to accommodate our extended stay. Thank you all so much.

Very nice check in.

Amazing Staff, and very comfy beds, one of the best away from.home sleeps that I have had in a while... The cabinets and stuff are aged and warn, however for the price and offering a way to do your oqn cooking it was not bothersom... Walls could use a washing or new paint... I would stay here again due to the Beds and Staff... God Bless and thanks for being so.accommodating to my special requests...

I wasn't even let in. There was no one at the front desk. I waited for an hour and a half and had to leave eventually because I was tired, hungry, and thirsty. You cannot believe how utterly terrifying the experience was.

It was an absolute dump! No staff at counter, called and was told they’d be out shortly, 30 minutes later a man in dirty sweatpants and a dirty shirt came out to check us in. The area was unsafe for me and my young daughter. People out from smoking marijuana and cigarettes right by entrance, entire building inside and out reaked of weed and smoke. Entire place was filthy and disgusting. Finally got to the room, walked in to find dirty floors, dead bugs everywhere, filthy blankets on bed, bathroom looked like it hadn’t been cleaned in months! Worst experience ever!! Left keys on counter and walked out! Absolutely horrible experience! I highly recommend you take this hotel off your site! I am still trying to get my money back! I am traumatized over this! 10pm at night my young child and I were driving around Columbus trying to find a safe and clean hotel to sleep in! Awful, terrible, horrible experience!!

This hotel is perfectly suited for transients people came in and out with their clothing and garbage bags we waited 10 minutes for someone to come to the desk to check us in we got to the room open the door and the smell was disgusting & it looked like something out of World War II Shelter. DO NOT go there. I immediately called Expedia and told him to find me someplace else we didn’t even put our bags down. I’m shocked that Red Roof allows their name to be part of this place. I’ve never had any major problems with red roof; they’re not four-star but they’re certainly not this

Other than toilets that sit way too low to the floor for adults, the rooms are nice and the staff was very friendly and helpful. Plenty of places to eat nearby and less than .5 mile from I-71.

Every picture of this hotel is a lie. Our room was horrible: urine on the toilet seat, mold, dirt, broken bed, cockroaches, soiled chairs, refrigerator that would not get cold, elevator that is broken, doorway locked…people hanging out in other entrance smoking weed (with small children running around). Because we had traveled 9 hours, would thought it would be okay for one night. We got back from our conference around 11:30 pm the next night. There were drug deals going down in the parking lot. We were followed to our room but got into there safely. We started looking for another hotel. There was yelling and screaming up and down the hall. We heard banging and clanking. We realized that someone was trying to break into any room on our floor. We sat quietly as they tried our door, banging and inserting a fake keycard and yanking the doorhandle. Thank goodness they didn’t get in. We stayed awake the rest of the night unable to leave, due to the yelling, banging and dealing going on outside. We were on the second floor and would have had to walk through the middle of it. As soon as the sun came up, everyone left. And so did we!!! I booked through Expedia and they were awesome and understanding. They tried to get a full refund but HomeTowne Studios would only refund the one night we didn’t stay because as they stated, we “technically” stayed two nights. We had no choice. We could not go out into the chaos that was outside our second floor door.

skip this place, floors were dirty and sticky, drawers were either broken or missing, cabinet doors were broken, sheets had dirty spots, did not even have cups or glasses in rooms. Front desk personnel were friendly and helpful ! area not great : road in bad shape and a few abandoned hotels were trashed. look else where..

The area around the hotel was so bad. I was afraid to get out of my car during the day. The facility was so rundown I felt icky walking into it. My room did not have any towels in it when I got there. I was so scared of the area that I never stayed the night, I just left.

I HATED EVERYTHING, the location was horrible, the require a deposit, the "hotel" is a just a front for a ghetto apartment complex, they are multiple families living there, every day during my stay i killed at least 3 roaches, i had my room burgled, DO NOT STAY HERE!!!!!!!!

I love this place. if you want to cook, you will need to have everything required except the stove. there is a family dollar just across dublin granville rd to get utensils though. good prices on disposable or permanent stuff. decent grocery selection. the sheetz is great too. good food (snacks or meals) beer, smokes, coffee, etc. there is actually a ton of stuff in walking distance--subway, a couple chinese restaurants, vape shop, convenient store, mexican food, waffle house, mcdonalds, a bar i think... it is located at the last highway (i71) exit before the beltway (i270) that circles the city. so you will be on the very north end of town, but able to jump quickly onto the interstate.

Dirty and unsafe

The entire facility was being used as a low income housing project, with children and random people roaming the halls at all hours. There was no heat in my room, and with the front desk only being mznned from 11 - 7, i found it difficult to communicate with the staff.

The people working for the hotel kept telling me not to use the window when I was not using the window until I had left and handed things to my husband out of the window to load into the car. They kicked me out because they said I had a dog. Which I have all paperwork for so then they change their story and said it was because I refused the exterminator to come in and that he left a note on the door which was not there when I returned and my husband was there with his balls the entire day and no one had come to the door. Now they're saying they kick me out because I was using the window but they have no proof of me coming in or out of the window. My car was also hit while parked in the back lot. Which I filed a police report for but they still would not show me the cameras. I believe that it was one of their employees who sit in a white Nissan SUV that hit my car. Because the white Nissan had red marks from clearly hitting something on it and my car is red and has white marks on it. The hotel barely gets cleaned except for someone sweeping or mopping the hallway. In the three and a half weeks I stayed here not once did house keeping come to my room. Not once dead housekeeping knock on my door or offer towels rags bedding nothing on the amenities as part of my itinerary there should be breakfast in the mornings which never we're offered. He hotel seems to have a racist vibe against white people. They smirk and scoff at us when we speak and turn their noses up at

Room was not clean. No amenities, not even a coffee machine in the room or coffee available in the hotel. They didn’t even have cups in the room. The elevator wasn’t working. Didn’t feel safe. Never coming back

I love this place. if you want to cook, you will need to have everything required except the stove. there is a family dollar just across dublin granville rd to get utensils though. good prices on disposable or permanent stuff. decent grocery selection. the sheetz is great too. good food (snacks or meals) beer, smokes, coffee, etc. there is actually a ton of stuff in walking distance--subway, a couple chinese restaurants, vape shop, convenient store, mexican food, waffle house, mcdonalds, a bar i think... it is located at the last highway (i71) exit before the beltway (i270) that circles the city. so you will be on the very north end of town, but able to jump quickly onto the interstate.