Homewood Charlotte/Ayrsley

For starters, toilet wouldn't flush and was constantly running. Took the lid off the tank and realized the flapper was worn out at the chain on the handle was broken. So, our stay here started with 5-10 minutes of toilet repair so we could use the bathroom. The other issue was the parking. I understand there are a couple of hotels here that share a parking lot, but myself, along with a dozen other vehicles, circled the lot for over an hour trying to find parking. Most of us finally just gave up and make parking in areas we shouldn't have and hoped we wouldn't be towed. When we asked the desk attendant about the possibility of towing vehicles that were double parked to free up spots, he shrugged his shoulders, mumbled a bit, and went back to playing on his phone. Additionally, we needed a pillow for the sleeper sofa. Was told there were no more pillows... went to put sheets on the sleeper sofa, the stains on the mattress belonged in an episode of CSI. Pretty sure that wasn't wine stains... I've stayed at Hiltons my entire life, from Hamptons to Waldorfs, and this property is really unbecoming of the brand. Going forward, we will be staying at the tried and true Doubletree in Southpark that we've used for years when we come to Charlotte. We came here to be a bit closer to Carowinds for the Scarowinds season and overall, this wasn't worth saving the extra 10-15 minute drive, the parking fiasco was proof of that.

Great friendly staff, Pet friendly with dedicated pet room area.

Nice place, parking can be a pain if returning late. The parking lot is shared with 2 other hotels.

The property and surrounding area was excellent! My only complaint is no guaranteed parking when you come in late. The pots and pans were filthy. When I tried to check out, I was waiting on the front desk receptionist for 28 minutes. Walkie talkies are an easy fix. I would definitely stay here again.

Parking can very tricky but overall awesome!

Hotel was kept pretty clean overall. Parking was tough on a Saturday night. Several hotels in the same spot but not enough parking...

Nice area but only one parking lot for four hotels and a convention going on! Police cameras everywhere, very unsafe. Room was not made up, candy everywhere, no sheets for the pullout, dishes in dishwasher and sticky floor. We got in late so assumed we got the overflow room and dangerous parking. Will book on Hilton next time-3 rd party bookings get lousy service. Hotel staff at checkin was obviously night shift-slowly got up to help us and told us the convenience store down the street was cheaper and we might not have sheets for the extra bed. Then, went back to joking around with another worker. Inappropriate when we get in late but too late to switch rooms.

Stay was great here! Rooms were clean. Breakfast was good. Parking was an issue though. Shares a parking lot with like 3 other hotels and the entire lot was full.

Great Staff. Have small dog got a first-floor room next to back door with parking. They know dog owners.

The room we had was really big and clean! The employee who checked us in seemed to be annoyed that we were there. Also the parking lot is shared with another hotel and the spaces are not very large. We had a difficult time finding a parking spot.

The facility and rooms have seen better days; death by beige with peeling paint and filthy carpets. It is NOT well maintained. The staff are more interested in chatting to one another than restocking breakfast, for example. Don’t expect any healthy options. We were there for a week and requested the room was cleaned intermittently; it was never cleaned - each request ignored. Two of the towels had what looked like blood on them and I finally had to get my own clean Ines from the front desk. The desk regularly provided misinformation about checkin/out. If you are unlucky to have your room near the road you can be kept up all night at weekends listening to wedding and party music from a nearby venue. There are restaurants near, but don’t cross the main road as it gets decidedly dodgy. Not value for money.

Roaches in the room

Stayed overnight to attend a concert and room was very spacious. Large king bed was comfortable and room was clean.

All the floors in the hotel were very dirty. There was some mold in the bathroom. One morning I woke up and went outside and the front desk staff was sleeping at the front desk. Other then that it was okay for a short stay.

I stayed for one night. I brought my 2 dogs. Pros: - Clean hotel overall, and in a very nice area so i felt very safe traveling alone and taking my dogs out at night. - staff very friendly and helpful - overall clean hotel and good breakfast Cons: - The walls/floors sound paper thin. I could hear by upstairs neighbors just walking around which kept me up for hours over night and then again in the morning. - some minor issues in the room like one curain being broke, and part of a baseboard coming off. Overall i enjoyed my stay and liked the hotel. for a quick trip it wasn't that bad

Needs to be upgraded and better cleaning. Room had dust and smelled like mildew.

The suites are a great size. The rooms are dated with furniture that has been over used. The couch looked and smelled like it had been left out on a curb. The smell when you walk in the room was pretty strong. They don’t keep the sheets for the pull out bed in the room. You have to go get them yourself at the front desk so if your traveling with little kids like I was, you have to pack them all up and come back down for them which dragging a baby and toddlers down right at bedtime to carry one more thing back to the room was inconvenient and weird. Either ask people if they need linens for that bed at check-in or just keep them in the room like every other hotel ever. Breakfast area doesn’t have a garbage but they don’t bus the tables very quickly so it gets messy if busy.

Dirty sheets. Dirty blankets. Dirty dishes. Broken shower door. Dirty chairs. Dirty couch. A/C was on its last leg. Floor/ceiling were paper thin. Heard every step, jump, bump, shuffle and yell from above us. Trash all over perimeter.

The hotel was nice. The only issue we had was that the door in one of the bedrooms did not lock. The handle was broken. There was also hair in the bathroom, deodorant on the floor in the room, and a cup left in the fridge. It appeared that the last person to clean or suite did not do such a great job. Aside from that, the staff was amazing, check in and check out was easy.

When I initially decided to book this property, I looked at the reviews, the 9/10 stars that other patrons indicated, as well as the convenience of the location: nicer, modern area, safety, etc. However, to my surprise, upon checking in, the room was an absolute mess and not a true depiction or representation of the area. I booked a King 1 bedroom suite with full kitchen. The reservation room type was fulfilled; however, upon entering the room, it was as if I went back in time 20 years! Not modern at all. The AC unit in the living area smelled so bad. Thankfully, I always travel with Lysol spay, Clorox wipes, gloves, a candle, and other cleaning products. The curtains throughout the space was old and smelly. The bedding were TERRIBLE! Again, thankfully, I travel with my own bedsheets as well. The bedding had cigarette holes and was dirty as hell. The nightstands were filled with dust. The room phone was filthy so I wiped that down with Clorox’s wipes as well. Kitchen chairs were filled with stains so I covered them with the hotel towels. The bathroom was the worst! It’s very small, dirty, and old. The shower curtain was absolutely DESPICABLE. First, why is this hotel still using a shower curtain? It is clearly old, dingy, with no inner liner, smelly, and fabric! Didn’t you learn anything from Covid?! Take that crap down! The shower was disgusting. Rust running down the wall. Blond stringy hair all over the place. Once again, thankfully, I travel with shower slipper.

The facility and rooms have seen better days; death by beige with peeling paint and filthy carpets. It is NOT well maintained. The staff are more interested in chatting to one another than restocking breakfast, for example. Don’t expect any healthy options. We were there for a week and requested the room was cleaned intermittently; it was never cleaned - each request ignored. Two of the towels had what looked like blood on them and I finally had to get my own clean Ines from the front desk. The desk regularly provided misinformation about checkin/out. If you are unlucky to have your room near the road you can be kept up all night at weekends listening to wedding and party music from a nearby venue. There are restaurants near, but don’t cross the main road as it gets decidedly dodgy. Not value for money.

Stayed overnight to attend a concert and room was very spacious. Large king bed was comfortable and room was clean.

The property was nice, but my room smelled straight up like a nursing home and had Stains on the comforter. There was also no curtain to fully close, making it easy to see in and out, which was not ideal given I was on the first floor. The staff was really accommodating and was able to check me in much earlier than the check-in time, but it felt like I made some sacrifices to do that.

Tall ceilings. Clean.

This was a great hotel for our family. The set up is roomy and provides everyone with their own space. The room was very clean and the staff was helpful.

Pretty good place. Rooms could use some maintenance but overall great experience.

It was a nice hotel and room. Had a whole kitchen and things to use to make food if you brought or bought food. The couch bed did not have sheets blankets or pillows. They brought. Close to down town. The people above us were loud as hell all night long.

I stayed for one night. I brought my 2 dogs. Pros: - Clean hotel overall, and in a very nice area so i felt very safe traveling alone and taking my dogs out at night. - staff very friendly and helpful - overall clean hotel and good breakfast Cons: - The walls/floors sound paper thin. I could hear by upstairs neighbors just walking around which kept me up for hours over night and then again in the morning. - some minor issues in the room like one curain being broke, and part of a baseboard coming off. Overall i enjoyed my stay and liked the hotel. for a quick trip it wasn't that bad

The suites are a great size. The rooms are dated with furniture that has been over used. The couch looked and smelled like it had been left out on a curb. The smell when you walk in the room was pretty strong. They don’t keep the sheets for the pull out bed in the room. You have to go get them yourself at the front desk so if your traveling with little kids like I was, you have to pack them all up and come back down for them which dragging a baby and toddlers down right at bedtime to carry one more thing back to the room was inconvenient and weird. Either ask people if they need linens for that bed at check-in or just keep them in the room like every other hotel ever. Breakfast area doesn’t have a garbage but they don’t bus the tables very quickly so it gets messy if busy.

The room we had was really big and clean! The employee who checked us in seemed to be annoyed that we were there. Also the parking lot is shared with another hotel and the spaces are not very large. We had a difficult time finding a parking spot.

Overall my stay was good.. I didn’t like the fact that my room wasn’t ready at my check in time.. We settled into our room an hour and a half later!! 3/29-3/30/2025

Great friendly staff, Pet friendly with dedicated pet room area.

Very turned off at first with the front desk member eating her Burger King and rolling her eyes due to have to get up to check me in. Then just rude and grumpy. Room was mostly clean. Bathroom was a little grimy but clean bed and kitchen. Not a bad deal for the price.

Gabriel at the front desk is amazing. Gabriel was very knowledgable of the Hilton Rewards and helped find my account to make sure I received my rewards for my two night stay. Thank you Gabriel for being a friendly face at check-in. The property itself is nice for a couple of days. There are air condition units in the room with a thermostat on the wall to control the temp of the room. The setup of the room was very comfortable and suitable for a couple of nights stay. Housekeeping is every other day, but if you have any requests prior to then housekeeping will make accommodations. Parking is free but on the weekend can be a nightmare at night !!! The lot is shared with two other hotel properties. The parking spaces are painted very narrow, some occupants parking may take up two spaces. Causing you to park far from the hotel entrance.

All the floors in the hotel were very dirty. There was some mold in the bathroom. One morning I woke up and went outside and the front desk staff was sleeping at the front desk. Other then that it was okay for a short stay.

The guy that checked us was very nice polite and calm even though he had a line….

Dave is an amazing front desk host

Great Staff. Have small dog got a first-floor room next to back door with parking. They know dog owners.

Had given my reservation to someone else because names sounded similar. Then provided room key and someone was already in room. Happened to another family too. no hand soap in room.

Dale deserves a raise. Friendly, knowledgeable really helpful. Checling in was a pleasure

The facility and rooms have seen better days; death by beige with peeling paint and filthy carpets. It is NOT well maintained. The staff are more interested in chatting to one another than restocking breakfast, for example. Don’t expect any healthy options. We were there for a week and requested the room was cleaned intermittently; it was never cleaned - each request ignored. Two of the towels had what looked like blood on them and I finally had to get my own clean Ines from the front desk. The desk regularly provided misinformation about checkin/out. If you are unlucky to have your room near the road you can be kept up all night at weekends listening to wedding and party music from a nearby venue. There are restaurants near, but don’t cross the main road as it gets decidedly dodgy. Not value for money.

The location of the hotel is great, nice area, close to a lot of restaurants, and even a cinema. Grocery stores are a bit further away, so if you don't have a car you would need to walk or Uber. The daily breakfast are good and has a variety and not just pastries, and even includes fruits and tasty orange juice. I was annoyed that the daily hospitality fee are not included in the price and had to pay extra when we got to the hotel, it would be great if you can include these costs in total costs when quoted. The hotel itself has great features, but the decor and available pots/pans/crockery etc are dated and the couches and work areas needs updating. Also note there is no kettle only a coffee maker and a a microwave on offer.

Beautiful area with friendly staff. Breakfast was fresh and lots of places to eat in a walkable distance.

We stayed at this pet-friendly hotel for two nights, prior to our flight to London. The hotel is well situated for the airport, being about 12 minutes away. Our accommodation was comfortable and the daily hot breakfast was very welcome. But the real stars of the show are the staff. During our stay our little cat was lost. Every single staff member, managerial, reception, housekeeping etc.went the extra mile. We were shown kindness, empathy and concern during the 24 hours that our kitty was missing. She was found trapped in the box spring, an issue that does need follow up! We would like to extend our heart-felt gratitude to all members of this excellent professional team. The hotel is fine, but the team made our stay truly special! Once again, thank you!

Homewood Charlotte/Ayrsley provides a calm and peaceful environment, ensuring a restful stay. Our check-in was smooth, making for a good night's sleep. While the breakfast offerings were satisfying, we noted a slight limitation in variety, and unfortunately, the kitchen staff didn't exhibit much friendliness. However, the other staff members were friendly and welcoming. Despite these small issues, the hotel's great amenities and rooms made our stay enjoyable. Parking was easy and safe, making our stay hassle-free. The area around the hotel is nice, making it easy to get around, and it's great for walking. With all these positives, we'd definitely consider coming back in the future.

Very nice pet friendly location that is not too far from major attractions

It was a nice hotel and room. Had a whole kitchen and things to use to make food if you brought or bought food. The couch bed did not have sheets blankets or pillows. They brought. Close to down town. The people above us were loud as hell all night long.

I stayed for one night. I brought my 2 dogs. Pros: - Clean hotel overall, and in a very nice area so i felt very safe traveling alone and taking my dogs out at night. - staff very friendly and helpful - overall clean hotel and good breakfast Cons: - The walls/floors sound paper thin. I could hear by upstairs neighbors just walking around which kept me up for hours over night and then again in the morning. - some minor issues in the room like one curain being broke, and part of a baseboard coming off. Overall i enjoyed my stay and liked the hotel. for a quick trip it wasn't that bad

Nice hotel. The fitness room had a wet carpet, moldy smell. My room was fine, but my boss had 2 terrible rooms & had to find a different hotel. Hotel is in a great location with walkable restaurants & movie theatre.

The room was clean an the bed was so soft. We were able to just walk to the bar an bk to the room without dealing with traffic

The facility and rooms have seen better days; death by beige with peeling paint and filthy carpets. It is NOT well maintained. The staff are more interested in chatting to one another than restocking breakfast, for example. Don’t expect any healthy options. We were there for a week and requested the room was cleaned intermittently; it was never cleaned - each request ignored. Two of the towels had what looked like blood on them and I finally had to get my own clean Ines from the front desk. The desk regularly provided misinformation about checkin/out. If you are unlucky to have your room near the road you can be kept up all night at weekends listening to wedding and party music from a nearby venue. There are restaurants near, but don’t cross the main road as it gets decidedly dodgy. Not value for money.

The location of the hotel is great, nice area, close to a lot of restaurants, and even a cinema. Grocery stores are a bit further away, so if you don't have a car you would need to walk or Uber. The daily breakfast are good and has a variety and not just pastries, and even includes fruits and tasty orange juice. I was annoyed that the daily hospitality fee are not included in the price and had to pay extra when we got to the hotel, it would be great if you can include these costs in total costs when quoted. The hotel itself has great features, but the decor and available pots/pans/crockery etc are dated and the couches and work areas needs updating. Also note there is no kettle only a coffee maker and a a microwave on offer.

Beautiful area with friendly staff. Breakfast was fresh and lots of places to eat in a walkable distance.

Homewood Charlotte/Ayrsley provides a calm and peaceful environment, ensuring a restful stay. Our check-in was smooth, making for a good night's sleep. While the breakfast offerings were satisfying, we noted a slight limitation in variety, and unfortunately, the kitchen staff didn't exhibit much friendliness. However, the other staff members were friendly and welcoming. Despite these small issues, the hotel's great amenities and rooms made our stay enjoyable. Parking was easy and safe, making our stay hassle-free. The area around the hotel is nice, making it easy to get around, and it's great for walking. With all these positives, we'd definitely consider coming back in the future.

I stayed for one night. I brought my 2 dogs. Pros: - Clean hotel overall, and in a very nice area so i felt very safe traveling alone and taking my dogs out at night. - staff very friendly and helpful - overall clean hotel and good breakfast Cons: - The walls/floors sound paper thin. I could hear by upstairs neighbors just walking around which kept me up for hours over night and then again in the morning. - some minor issues in the room like one curain being broke, and part of a baseboard coming off. Overall i enjoyed my stay and liked the hotel. for a quick trip it wasn't that bad

Service was great. Complementary breakfast was a big plus

The suites are a great size. The rooms are dated with furniture that has been over used. The couch looked and smelled like it had been left out on a curb. The smell when you walk in the room was pretty strong. They don’t keep the sheets for the pull out bed in the room. You have to go get them yourself at the front desk so if your traveling with little kids like I was, you have to pack them all up and come back down for them which dragging a baby and toddlers down right at bedtime to carry one more thing back to the room was inconvenient and weird. Either ask people if they need linens for that bed at check-in or just keep them in the room like every other hotel ever. Breakfast area doesn’t have a garbage but they don’t bus the tables very quickly so it gets messy if busy.

Stay was great here! Rooms were clean. Breakfast was good. Parking was an issue though. Shares a parking lot with like 3 other hotels and the entire lot was full.

It was clean and tidy. The breakfast staff was incredibly friendly and welcoming.

My only complaint was lukewarm eggs and sausage at breakfast. Staff members were very friendly!