Casa del sótano
$74
/ night
Avg. for September
Select dates to see prices and availability
$74
/ night
Avg. for September
Monthly average prices
Nightly prices at Casa del sótano average $74 in September, the cheapest month, and $149 in August, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $118 |
| February | $122 |
| March | $128 |
| April | $119 |
| May | $103 |
| June | $97 |
| July | $145 |
| August | $149 |
| September | $74 |
| October | $133 |
| November | $119 |
| December | $124 |
J
F
M
A
M
J
J
A
Sep · $74
S
O
N
D
Most expensive: August (~$149)
Cheapest: September (~$74)
About this property
Pamper yourself with onsite massages or enjoy recreation amenities such as a fitness center. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Amenities
Pamper yourself with onsite massages or enjoy recreation amenities such as a fitness center. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include express check-out, a 24-hour front desk, and luggage storage.
Dining
Enjoy a meal at Raíces Restaurante, or stay in and take advantage of the hotel's room service (during limited hours). English breakfasts are available daily from 7:30 AM to 1:00 PM for a fee.
Rooms
Make yourself at home in one of the 25 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Housekeeping is provided daily, and irons/ironing boards can be requested.
Location
Hotel Casa del Sótano is centrally located in Oaxaca, a 4-minute walk from Santo Domingo Square and 6 minutes by foot from Oaxaca Ethnobotanical Garden. This hotel is 0.4 mi (0.6 km) from Oaxaca Cathedral and 0.5 mi (0.8 km) from Museo de las Culturas de Oaxaca.
What's nearby
Belber Jimenez Museum(0.1 miles)
Manuel Alvarez Bravo Photography Center(0.2 miles)
Santo Domingo Square(0.2 miles)
Rufino Tamayo Museum(0.2 miles)
Oaxaca Regional Museum(0.2 miles)
San Felipe Neri Temple(0.2 miles)
Andador de Macedonia Alcala(0.2 miles)
House of Juarez Museum(0.3 miles)
Museum of Oaxacan Culture(0.3 miles)
Graphic Arts Institute of Oaxaca(0.3 miles)
Oaxaca Ethnobotanical Garden(0.3 miles)
Panuelito Garden(0.3 miles)
Quetzalli Gallery(0.3 miles)
Museum of Oaxacan Painters(0.4 miles)
Museo de las Culturas de Oaxaca(0.4 miles)
The nearest major airport is Oaxaca Intl. Airport(5.6 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Tour Desk
Location
Calle de Tinoco y Palacios 414B, Ruta Independencia, Oaxaca, Oaxaca, Mexico
Belber Jimenez Museum (0.1 miles)
Manuel Alvarez Bravo Photography Center (0.2 miles)
Santo Domingo Square (0.2 miles)
Rufino Tamayo Museum (0.2 miles)
Oaxaca Regional Museum (0.2 miles)
San Felipe Neri Temple (0.2 miles)
Room options
5
Comfort Double Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
140 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
10
Panoramic Studio Suite, 1 Bedroom, Terrace, City View
Room details
1 King Bed
Sleeps 2
301 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Traditional Room
Room details
1 Queen Bed
Sleeps 2
118 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
9
Design Studio Suite, 1 Bedroom, Terrace, City View
Room details
1 King Bed
Sleeps 2
409 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
3
Family Double Room
Room details
2 Full Beds
Sleeps 4
151 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Junior Apartment, 1 King Bed, Kitchenette, Mountain View
Room details
1 King Bed
Sleeps 2
312 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Kitchenette
6
Comfort Studio
Room details
1 King Bed
Sleeps 2
226 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews
8.8
Fabulous
Based on 1,000 verified reviews
Who stays here?
Business
5%
Couple
45%
Family
21%
Group
20%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At Hotel Casa del Sótano, travelers praise the central, walkable location and charming colonial atmosphere, along with friendly, attentive staff, though overall facilities and room features feel simple compared with those at larger, full-service hotels.
Read moreWas this helpful?
What guests think
At Hotel Casa del Sótano, travelers praise the central, walkable location and charming colonial atmosphere, along with friendly, attentive staff, though overall facilities and room features feel simple compared with those at larger, full-service hotels.
Rooms range from basic to spacious suites, but recurring comments cite very small bathrooms, dim lighting, occasional noise, inconsistent water pressure, and spotty in-room Wi-Fi, with a few rooms lacking exterior windows or convenient in-room amenities. Cleanliness is often praised, yet multiple reviews report pests (cockroaches or ants), worn or smelly towels, and bathroom odors or mold, and housekeeping sometimes misses details. Facilities include a rooftop viewpoint and handy breakfast café, but the hot tub closes early and may be cool, the restaurant keeps limited hours, and parking is off-site with restrictions or extra charges. Expect a characterful, centrally located stay best for walkers who value charm over full amenities.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Guests love the rooftop hot tub/terraces with city views and the handy on-site café for breakfast and lunch. Limitations are common: the hot tub closes early and can be cool, the restaurant keeps short hours, and parking is off-site with restricted hours or added cost; a few mention a small gym and steam room.
Related guest reviews
8
Felipe
Sep 16, 2024
·
Stayed 2 nights
Hotel Casa del Sotano is a very beautiful property very comfortable and accessible to the historic city of Oaxaca. The small restaurant is nice with a good service. My only recommendation is that they keep the terrace open until late, as it has a wonderful view of the city but they close it at 7 pm. The same with the restaurant/bar service that is only open until 3 pm. The use of the temazcal should be included in the price and not charged separately per person. We really liked the architecture, cleanliness and comfort of this hotel.
Hotel Casa del Sotano is a very beautiful property very comfortable and accessible to the historic city of Oaxaca. The small restaurant is nice with a good service. My only recommendation is that they keep the terrace open until late, as it has a wonderful view of the city but they close it at 7 pm. The same with the restaurant/bar service that is only open until 3 pm. The use of the temazcal should be included in the price and not charged separately per person. We really liked the architecture, cleanliness and comfort of this hotel.
10
Santos
Oct 16, 2025
·
Stayed 1 night
No tiene estacionamiento en hotel pero tienen uno que está a dos cuadras muy bueno y está incluido en el servicio del hotel
No tiene estacionamiento en hotel pero tienen uno que está a dos cuadras muy bueno y está incluido en el servicio del hotel
10
Rodrigo
Jun 27, 2025
·
Stayed 3 nights
El hotel está bien ubicado, atención por parte del personal muy buena. Único pero, es el estacionamiento que no está cerca la propiedad, el horario es limitado y nos pidieron cooperación económica por qué el hotel solo cubre las noches y no el día. Consideren $70 pesos extra por día de estacionamiento.
El hotel está bien ubicado, atención por parte del personal muy buena. Único pero, es el estacionamiento que no está cerca la propiedad, el horario es limitado y nos pidieron cooperación económica por qué el hotel solo cubre las noches y no el día. Consideren $70 pesos extra por día de estacionamiento.
8
Alejandro
May 21, 2025
·
Stayed 2 nights
No tiene estacionamiento
No tiene estacionamiento
8
Daniel
Aug 21, 2025
·
Stayed 3 nights
Decent hotel and great location. A few things could make it better. Not lots of light in the rooms. Pathetically weak shower pressure. Hours of restaurant are pretty random. Itblooksnlike there's a pool bitnits just a javuzzinand it doesnt get hot. There is a large deck bit it has no furniture, nothing going on.
Decent hotel and great location. A few things could make it better. Not lots of light in the rooms. Pathetically weak shower pressure. Hours of restaurant are pretty random. Itblooksnlike there's a pool bitnits just a javuzzinand it doesnt get hot. There is a large deck bit it has no furniture, nothing going on.
8
Juan Rodríguez
Jan 23, 2025
·
Stayed 5 nights
El estacionamiento está a dos cuadras y tiene un horario muy restringido. El restaurante tarda muchísimo, es exageradamente caro y no funciona desde media tarde. No hay bar. La terraza, el mirador y el jacuzzi son accesibles pocas horas.
El estacionamiento está a dos cuadras y tiene un horario muy restringido. El restaurante tarda muchísimo, es exageradamente caro y no funciona desde media tarde. No hay bar. La terraza, el mirador y el jacuzzi son accesibles pocas horas.
10
Candace
Feb 1, 2026
·
Stayed 3 nights
The room was spacious, clean and the entire hotel was as described in the pictures. We were upgraded to a room with a private terrace & infinity pool, with amazing views of the Santo Domingo church. The rooftop shared jacuzzi and sun deck were amazing as well. The front desk staff were amazing & helped us with directions, activities and booking ground transportation. The location was central and we felt safe walking everywhere. We would definitely stay here again.
The room was spacious, clean and the entire hotel was as described in the pictures. We were upgraded to a room with a private terrace & infinity pool, with amazing views of the Santo Domingo church. The rooftop shared jacuzzi and sun deck were amazing as well. The front desk staff were amazing & helped us with directions, activities and booking ground transportation. The location was central and we felt safe walking everywhere. We would definitely stay here again.
10
Pehr
Sep 13, 2025
·
Stayed 3 nights
The hot tub on the roof is wonderful with great views. And so many cool restaurants & bars near by! Having a cafe on-site where you can get "emergency" coffee/beer/breakfast was also convenient. Everything was comfortable & worked (e.g. AC, toilet, ceiling fan, wifi...).
The hot tub on the roof is wonderful with great views. And so many cool restaurants & bars near by! Having a cafe on-site where you can get "emergency" coffee/beer/breakfast was also convenient. Everything was comfortable & worked (e.g. AC, toilet, ceiling fan, wifi...).
10
Hema Nagendra Kumar
Jul 3, 2024
·
Stayed 6 nights
Nice, quiet place. Looks unassuming from outside. Also, has a jacuzzi and gym.
Nice, quiet place. Looks unassuming from outside. Also, has a jacuzzi and gym.
10
Juan Manuel
Jun 10, 2024
·
Stayed 2 nights
They have a steam room that we enjoyed so much.
They have a steam room that we enjoyed so much.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests find the hotel clean, but recurring reports mention cockroaches or ants, musty or sewer odors, mold in showers, and worn or smelly towels; housekeeping occasionally misses details or skips service.
Related guest reviews
10
Gabriela
Jun 17, 2025
·
Stayed 4 nights
Hotel was VERY clean. Loved the charm and colors! Price and location was great, easy access to Centro and easy access to taxis. Only downside was the bathroom was very hot and because of the vent on the door the smell of the bathroom would fill the room. Other than that everything was good and would definitely recommend it!
Hotel was VERY clean. Loved the charm and colors! Price and location was great, easy access to Centro and easy access to taxis. Only downside was the bathroom was very hot and because of the vent on the door the smell of the bathroom would fill the room. Other than that everything was good and would definitely recommend it!
10
Diana
Jun 28, 2025
·
Stayed 2 nights
Mi experiencia en este hotel fue excelente. La limpieza fue impecable, tanto en la habitación como en las áreas comunes, lo cual es algo que valoro muchísimo. La ubicación es inmejorable, a muy poca distancia del centro, lo que facilita moverse caminando a los principales puntos de interés. El descanso fue muy placentero, gracias a la comodidad de las camas y la tranquilidad del lugar. Además, el restaurante ofrece platillos deliciosos, y todo el personal fue siempre amable, atento y servicial. Nos brindaron muy buenas recomendaciones para nuestra estancia. El hotel cuenta con caja de seguridad, y el acceso está muy bien controlado, lo que brinda una gran sensación de seguridad. En general, es un lugar hermoso, cuidado y con un excelente servicio. Sin duda, lo recomiendo y volvería a hospedarme aquí.
Mi experiencia en este hotel fue excelente. La limpieza fue impecable, tanto en la habitación como en las áreas comunes, lo cual es algo que valoro muchísimo. La ubicación es inmejorable, a muy poca distancia del centro, lo que facilita moverse caminando a los principales puntos de interés. El descanso fue muy placentero, gracias a la comodidad de las camas y la tranquilidad del lugar. Además, el restaurante ofrece platillos deliciosos, y todo el personal fue siempre amable, atento y servicial. Nos brindaron muy buenas recomendaciones para nuestra estancia. El hotel cuenta con caja de seguridad, y el acceso está muy bien controlado, lo que brinda una gran sensación de seguridad. En general, es un lugar hermoso, cuidado y con un excelente servicio. Sin duda, lo recomiendo y volvería a hospedarme aquí.
4
CARLOS
May 31, 2023
·
Stayed 3 nights
No hay internet en las habitaciones. Aunque hay una señal wifi es imposible conectarse, hay que salir al lobby para poder usarlo! Una gran molestia. Y como la señal celular es muy debil en los interiores a veces ni mensajes de texto se pueden mandar. Tampoco funciona el smart tv, solo canales de tv abierta horribles. Nunca nos rellenaron el suministro de agua potable, a pesar de solicitarlo, y lo peor había cucarachas en la habitación, pedi que fueran a sacarlas y tampoco lo hicieron. Pedí un tapete antidelizante para la regadera ya que el piso de la tina de baño es extremadamente resbaloso y tampoco atendieron mi solicitud poniendo en riesgo la seguridad de los huéspedes. Problemas con la facturación que al final se solucionaron pero no querían hacerlo. El hotel es bellísimo desafortunadamente mi experiencia fue terrible.
No hay internet en las habitaciones. Aunque hay una señal wifi es imposible conectarse, hay que salir al lobby para poder usarlo! Una gran molestia. Y como la señal celular es muy debil en los interiores a veces ni mensajes de texto se pueden mandar. Tampoco funciona el smart tv, solo canales de tv abierta horribles. Nunca nos rellenaron el suministro de agua potable, a pesar de solicitarlo, y lo peor había cucarachas en la habitación, pedi que fueran a sacarlas y tampoco lo hicieron. Pedí un tapete antidelizante para la regadera ya que el piso de la tina de baño es extremadamente resbaloso y tampoco atendieron mi solicitud poniendo en riesgo la seguridad de los huéspedes. Problemas con la facturación que al final se solucionaron pero no querían hacerlo. El hotel es bellísimo desafortunadamente mi experiencia fue terrible.
8
Esdras
Jul 7, 2025
·
Stayed 3 nights
Location is very convenient, at the edge of the city center but still within walking distance. The jacuzzi and spa area closes at 7pm, this was unexpected as is regarded as private area for the suite. Couldn't find that in the policies online in Expedia. Better cleaning in the shower is commendable as there was black mold behind the window curtain. The door curtain could be darker and thicker, it lets the light and voices in.
Location is very convenient, at the edge of the city center but still within walking distance. The jacuzzi and spa area closes at 7pm, this was unexpected as is regarded as private area for the suite. Couldn't find that in the policies online in Expedia. Better cleaning in the shower is commendable as there was black mold behind the window curtain. The door curtain could be darker and thicker, it lets the light and voices in.
4
cyntia
Jul 31, 2025
·
Stayed 4 nights
Since we got there when l looked on amenities parking was included but must arrived before 9 pm and they claimed is in the policies. I never found it though. Then towels were smelly and old. Anyway we use them… Next day in the morning we found a cockroach. I told the front desk staff so they can clean. At the evening we come back and still there. The girl that works during the day so defensive instead on apologize and try to offer solutions. She asked me to specify where thee cockroach was instead of their staff making a deep cleaning to the room. The guy at the front desk was little more helpful but really have to advocate for yourself. Many trips to the front desk and at night smells like weed. Overall pricy hotel for the experience but Oaxaca city was magic. I will definitely come back to Oaxaca but for sure to a different hotel.
Since we got there when l looked on amenities parking was included but must arrived before 9 pm and they claimed is in the policies. I never found it though. Then towels were smelly and old. Anyway we use them… Next day in the morning we found a cockroach. I told the front desk staff so they can clean. At the evening we come back and still there. The girl that works during the day so defensive instead on apologize and try to offer solutions. She asked me to specify where thee cockroach was instead of their staff making a deep cleaning to the room. The guy at the front desk was little more helpful but really have to advocate for yourself. Many trips to the front desk and at night smells like weed. Overall pricy hotel for the experience but Oaxaca city was magic. I will definitely come back to Oaxaca but for sure to a different hotel.
4
oscar
Mar 12, 2025
·
Stayed 5 nights
I have stayed in Oaxaca a few times and this is the only place I did not like for a few things, the cleanliness could be better, the bath towels were pretty rough, the room needed a few air freshener, the bathroom sink needed deeper cleaning, you can barely see the staff.
I have stayed in Oaxaca a few times and this is the only place I did not like for a few things, the cleanliness could be better, the bath towels were pretty rough, the room needed a few air freshener, the bathroom sink needed deeper cleaning, you can barely see the staff.
2
María Teresa
Aug 2, 2024
·
Stayed 2 nights
Fue una experiencia muy desagradable, el hotel puede estar bonito, pero no está limpio. Desde que entramos a la habitación fue terrible porque inmediatamente vimos cucarachas, avise a a la admisnitración y nos cambiaron de habitación solo por esa noche, diciendo que fumigarían. al siguiente día llegamos muy tarde y ya no hubo mucho tiempo de revisar, la verdad no creo que hayan hecho algo, porque a la mañana siguiente nuevamente vimos esos asquerosos insectos. No se puede estar en un hotel así y ya dejamos el hotel. no vuelvo a reservar ahí
Fue una experiencia muy desagradable, el hotel puede estar bonito, pero no está limpio. Desde que entramos a la habitación fue terrible porque inmediatamente vimos cucarachas, avise a a la admisnitración y nos cambiaron de habitación solo por esa noche, diciendo que fumigarían. al siguiente día llegamos muy tarde y ya no hubo mucho tiempo de revisar, la verdad no creo que hayan hecho algo, porque a la mañana siguiente nuevamente vimos esos asquerosos insectos. No se puede estar en un hotel así y ya dejamos el hotel. no vuelvo a reservar ahí
10
Darrell Lee
Jun 20, 2025
·
Stayed 2 nights
The property was very clean and the staff very friendly and helpful. We loved the rustic feel of the hotel.
The property was very clean and the staff very friendly and helpful. We loved the rustic feel of the hotel.
6
Clara
Nov 24, 2024
·
Stayed 4 nights
The hotel is dirty, especially the bathroom (shower & sink areas) & the room has an unpleasant odor. The staff was nice. The location is great, just a few blocks from the centro. I would not stay here again
The hotel is dirty, especially the bathroom (shower & sink areas) & the room has an unpleasant odor. The staff was nice. The location is great, just a few blocks from the centro. I would not stay here again
6
Wellington Michael
Nov 11, 2025
·
Stayed 5 nights
The hotel location was perfect , safe and quiet , just one thing , Room cleanliness, from towels to bedsheets. If they had been on better condition, the place would have gotten 5 stars
The hotel location was perfect , safe and quiet , just one thing , Room cleanliness, from towels to bedsheets. If they had been on better condition, the place would have gotten 5 stars
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rustic rooms vary widely: some are spacious with terraces and views, while many have very small bathrooms, dim lighting, limited in-room amenities (e.g., no safe or fridge in some), inconsistent water pressure, occasional noise, and uneven in-room Wi-Fi. Several note that some rooms lack exterior windows.
Related guest reviews
6
David
Jul 30, 2025
·
Stayed 4 nights
You just have to know when booking this hotel - at least the room I was in - that there is no window. The one window goes out to the hallway, so it's closed by curtains. Living in the dark...
You just have to know when booking this hotel - at least the room I was in - that there is no window. The one window goes out to the hallway, so it's closed by curtains. Living in the dark...
6
dan
Apr 6, 2025
·
Stayed 4 nights
Good location with access to many great restaurants and close enough to the zocalo. Good AC and room darkness. Access to hotel controlled by magnetic lock and rooms vary between key card and key. Unfortunately no fridge or safe. Nice colonial hotel with central greenery. Towels need an upgrade. The door to access room is a colonial split door which is cool but does not provide privacy. We hung a dress on the inside of the door to correct. Bathroom is a bit small. Nice sitting areas throughout. Would stay again.
Good location with access to many great restaurants and close enough to the zocalo. Good AC and room darkness. Access to hotel controlled by magnetic lock and rooms vary between key card and key. Unfortunately no fridge or safe. Nice colonial hotel with central greenery. Towels need an upgrade. The door to access room is a colonial split door which is cool but does not provide privacy. We hung a dress on the inside of the door to correct. Bathroom is a bit small. Nice sitting areas throughout. Would stay again.
10
KAREN Lorraine
Feb 19, 2024
·
Stayed 6 nights
Conveniently located, easy nearby walk to everything (just to note it is on a hill). The hotels service and cleanliness is great. I got the room with a kitchenette and I highly recommend! The room is spacious and comfortable. The only con is the water in the bathroom when showering. Water pressure is constantly fluctuating between “good” pressure and little water as well as the water temperature from hot/warm to cold.
Conveniently located, easy nearby walk to everything (just to note it is on a hill). The hotels service and cleanliness is great. I got the room with a kitchenette and I highly recommend! The room is spacious and comfortable. The only con is the water in the bathroom when showering. Water pressure is constantly fluctuating between “good” pressure and little water as well as the water temperature from hot/warm to cold.
6
Benjamin
May 30, 2023
·
Stayed 5 nights
THERE IS NO WIFI IN YOUR ROOM. If that's not important to you this is a perfectly nice place to stay. There IS wifi in the common areas near the front desk, and in the restaurant area most but not all of the time. The staff will LIE AND GASLIGHT about the internet, ridiculously blaming it on "rain" or what have you. One time we came back to the hotel and the front desk attendant actually told us the wifi was fixed, and of course it was NOT! Why would they do that? The staff was otherwise perfectly nice but the constant lying about the wifi left a bad taste in our mouths. This is an easy problem to fix, and the fact that they don't fix it probably indicates they don't really care to. So, if YOU care about having wifi in your room, look elsewhere. If that's not such a big concern for you, then this is a perfectly charming little place to stay, and conveniently located to the Centro historic district. Also, to the extent this place presents itself as having a "pool," be advised that it does not. Just a hot tub in a weirdly inaccessible location that we never used because it was 95 degrees out.
THERE IS NO WIFI IN YOUR ROOM. If that's not important to you this is a perfectly nice place to stay. There IS wifi in the common areas near the front desk, and in the restaurant area most but not all of the time. The staff will LIE AND GASLIGHT about the internet, ridiculously blaming it on "rain" or what have you. One time we came back to the hotel and the front desk attendant actually told us the wifi was fixed, and of course it was NOT! Why would they do that? The staff was otherwise perfectly nice but the constant lying about the wifi left a bad taste in our mouths. This is an easy problem to fix, and the fact that they don't fix it probably indicates they don't really care to. So, if YOU care about having wifi in your room, look elsewhere. If that's not such a big concern for you, then this is a perfectly charming little place to stay, and conveniently located to the Centro historic district. Also, to the extent this place presents itself as having a "pool," be advised that it does not. Just a hot tub in a weirdly inaccessible location that we never used because it was 95 degrees out.
6
yves
Jan 3, 2026
·
Stayed 6 nights
Very pleasant staff, small room, cold at night (heating section of AC not working). Dark during the day and sheer curtain and no shutters makes it bright at night due to hallway light always on...in brief, a tad of a disappointment. Expensive for the less than stellar accomodations.
Very pleasant staff, small room, cold at night (heating section of AC not working). Dark during the day and sheer curtain and no shutters makes it bright at night due to hallway light always on...in brief, a tad of a disappointment. Expensive for the less than stellar accomodations.
8
Sharyn
Apr 6, 2025
·
Stayed 4 nights
Great location. Quiet. Safe area. Water provided daily. Good options for breakfast. Nice historic property. Room needs a safe. Towels need replacing. Showerhead needs replacing.
Great location. Quiet. Safe area. Water provided daily. Good options for breakfast. Nice historic property. Room needs a safe. Towels need replacing. Showerhead needs replacing.
8
Benjamin
Aug 18, 2025
·
Stayed 3 nights
Hotel was a 5 minute walk from the centre, suite bed was comfortable, the only downside was shower had very little water pressure and A/C was above the bed which hits you directly. My wife got sick as soon as we returned home.
Hotel was a 5 minute walk from the centre, suite bed was comfortable, the only downside was shower had very little water pressure and A/C was above the bed which hits you directly. My wife got sick as soon as we returned home.
8
Daniel
Aug 21, 2025
·
Stayed 3 nights
Decent hotel and great location. A few things could make it better. Not lots of light in the rooms. Pathetically weak shower pressure. Hours of restaurant are pretty random. Itblooksnlike there's a pool bitnits just a javuzzinand it doesnt get hot. There is a large deck bit it has no furniture, nothing going on.
Decent hotel and great location. A few things could make it better. Not lots of light in the rooms. Pathetically weak shower pressure. Hours of restaurant are pretty random. Itblooksnlike there's a pool bitnits just a javuzzinand it doesnt get hot. There is a large deck bit it has no furniture, nothing going on.
8
Savannah
Jun 1, 2025
·
Stayed 5 nights
Pretty property very close to the center of everything, quiet, no huge amenities but the small lounging pool has a beautiful view! Our room under the pool deck could be a little loud at times due to machinery but overall we really enjoyed it and was fair for the price. Staff were a plus, available 24/7 and helped us book our taxi transport to the airport when we left. Would return!
Pretty property very close to the center of everything, quiet, no huge amenities but the small lounging pool has a beautiful view! Our room under the pool deck could be a little loud at times due to machinery but overall we really enjoyed it and was fair for the price. Staff were a plus, available 24/7 and helped us book our taxi transport to the airport when we left. Would return!
6
jesus
Dec 16, 2025
·
Stayed 2 nights
El baño demasiado pequeño e incómodo
El baño demasiado pequeño e incómodo
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is frequently praised as warm and helpful, including assistance with taxis and local tips. A minority report unhelpful or rigid front-desk interactions and occasional billing or checkout disputes.
Related guest reviews
6
Jose
Dec 30, 2024
·
Stayed 1 night
I had i bad experience with the front desk ,when we were checking out, the front desk girl sad we couldn't leave until she went and check out our room she came back aftwr 30 minutes ,that she left us waiting in the lobby (which made is loose our bus)she came back with a face wash towel and told me she had found a tear very small tear in the towel which she wanted to charge us for it ,we never even ised that towel because we bring our own seco d the towels were so old thta i wouldn't even use i told her that we didn't even used the towel that we used our own ,she finally let use go after an hour but it did made us loose our bus
I had i bad experience with the front desk ,when we were checking out, the front desk girl sad we couldn't leave until she went and check out our room she came back aftwr 30 minutes ,that she left us waiting in the lobby (which made is loose our bus)she came back with a face wash towel and told me she had found a tear very small tear in the towel which she wanted to charge us for it ,we never even ised that towel because we bring our own seco d the towels were so old thta i wouldn't even use i told her that we didn't even used the towel that we used our own ,she finally let use go after an hour but it did made us loose our bus
6
Therese
Sep 27, 2024
·
Stayed 4 nights
Room fine, but no natural light. No water at all one day. Great breakfast with very friendly staff. Front desk staff mixed. A fantastic lady who helped with all queries. However other staff not helpful and somewhat surly.
Room fine, but no natural light. No water at all one day. Great breakfast with very friendly staff. Front desk staff mixed. A fantastic lady who helped with all queries. However other staff not helpful and somewhat surly.
10
Joseph
Nov 21, 2025
·
Stayed 2 nights
Fernando was da man, though! Great staff up and down and a lovely place to stay.
Fernando was da man, though! Great staff up and down and a lovely place to stay.
4
Jorge
Oct 21, 2024
·
Stayed 5 nights
Los cuartos son tradicionales pero están muy peaueños . To hay suficiente espacio para entrar bine a la cama . Peligra uno de doblarse el tobillo nada para acostarte . Me pareció mal que para hacer check out mandaron a algien a revisar el cuarto . Eso le bajo más el nivel . El Jacuzzi esta frío entonces es como un reto meterse . Lástima porque si puede ser lugar mejor . Si esta en una calle concurrida , y se siente un poco pesado porque hay mucho graffiti alrededor . No esta tan, tan mal el lugar . 2:5
Los cuartos son tradicionales pero están muy peaueños . To hay suficiente espacio para entrar bine a la cama . Peligra uno de doblarse el tobillo nada para acostarte . Me pareció mal que para hacer check out mandaron a algien a revisar el cuarto . Eso le bajo más el nivel . El Jacuzzi esta frío entonces es como un reto meterse . Lástima porque si puede ser lugar mejor . Si esta en una calle concurrida , y se siente un poco pesado porque hay mucho graffiti alrededor . No esta tan, tan mal el lugar . 2:5
10
Edward
Oct 28, 2024
·
Stayed 14 nights
Such a gem! Well located in the Centro area, an easy walk to a multitude of restaurants and shops, the area around Templo de Santo Domingo, the Zocalo, etc. The staff could NOT have been more friendly and EXTREMELY helpful - particular shout outs to Itel at the front desk (who went above and beyond on more than one occasion, she's a young lady who will go far in life) and Ivonne in the on site terrace restaurant, who was just wonderful to be around. The property itself is just beautiful - the courtyards (upper and lower) the terraces, the rooftop soaking jacuzzi pool area; it was all splendid - welcoming, relaxing, aesthetically pleasing everywhere you let your eyes rest! We will DEFINITELY stay here when next in Oaxaca!!
Such a gem! Well located in the Centro area, an easy walk to a multitude of restaurants and shops, the area around Templo de Santo Domingo, the Zocalo, etc. The staff could NOT have been more friendly and EXTREMELY helpful - particular shout outs to Itel at the front desk (who went above and beyond on more than one occasion, she's a young lady who will go far in life) and Ivonne in the on site terrace restaurant, who was just wonderful to be around. The property itself is just beautiful - the courtyards (upper and lower) the terraces, the rooftop soaking jacuzzi pool area; it was all splendid - welcoming, relaxing, aesthetically pleasing everywhere you let your eyes rest! We will DEFINITELY stay here when next in Oaxaca!!
4
cyntia
Jul 31, 2025
·
Stayed 4 nights
Since we got there when l looked on amenities parking was included but must arrived before 9 pm and they claimed is in the policies. I never found it though. Then towels were smelly and old. Anyway we use them… Next day in the morning we found a cockroach. I told the front desk staff so they can clean. At the evening we come back and still there. The girl that works during the day so defensive instead on apologize and try to offer solutions. She asked me to specify where thee cockroach was instead of their staff making a deep cleaning to the room. The guy at the front desk was little more helpful but really have to advocate for yourself. Many trips to the front desk and at night smells like weed. Overall pricy hotel for the experience but Oaxaca city was magic. I will definitely come back to Oaxaca but for sure to a different hotel.
Since we got there when l looked on amenities parking was included but must arrived before 9 pm and they claimed is in the policies. I never found it though. Then towels were smelly and old. Anyway we use them… Next day in the morning we found a cockroach. I told the front desk staff so they can clean. At the evening we come back and still there. The girl that works during the day so defensive instead on apologize and try to offer solutions. She asked me to specify where thee cockroach was instead of their staff making a deep cleaning to the room. The guy at the front desk was little more helpful but really have to advocate for yourself. Many trips to the front desk and at night smells like weed. Overall pricy hotel for the experience but Oaxaca city was magic. I will definitely come back to Oaxaca but for sure to a different hotel.
10
lisa
Nov 7, 2025
·
Stayed 2 nights
Ivone our waitress at the small cafe was a 10/10 and Mari is the chef her food is super, cooked to perfection and the menu has many options other than the usual fair.Rooms are clean quaint. I would stay here again
Ivone our waitress at the small cafe was a 10/10 and Mari is the chef her food is super, cooked to perfection and the menu has many options other than the usual fair.Rooms are clean quaint. I would stay here again
10
Candace
Feb 1, 2026
·
Stayed 3 nights
The room was spacious, clean and the entire hotel was as described in the pictures. We were upgraded to a room with a private terrace & infinity pool, with amazing views of the Santo Domingo church. The rooftop shared jacuzzi and sun deck were amazing as well. The front desk staff were amazing & helped us with directions, activities and booking ground transportation. The location was central and we felt safe walking everywhere. We would definitely stay here again.
The room was spacious, clean and the entire hotel was as described in the pictures. We were upgraded to a room with a private terrace & infinity pool, with amazing views of the Santo Domingo church. The rooftop shared jacuzzi and sun deck were amazing as well. The front desk staff were amazing & helped us with directions, activities and booking ground transportation. The location was central and we felt safe walking everywhere. We would definitely stay here again.
10
Erika
Sep 30, 2025
·
Stayed 1 night
Excellent services . Staff was very kind and helpful.
Excellent services . Staff was very kind and helpful.
10
Darrell Lee
Jun 20, 2025
·
Stayed 2 nights
The property was very clean and the staff very friendly and helpful. We loved the rustic feel of the hotel.
The property was very clean and the staff very friendly and helpful. We loved the rustic feel of the hotel.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Consistently praised as central, walkable and generally safe for exploring Santo Domingo, the Zócalo and nearby cafés. Some note a busy street or nearby nightlife, though many found interiors quiet.
Related guest reviews
10
sonia
May 14, 2025
·
Stayed 2 nights
Hotel muy bien ubicado Todo lo hicimos caminando El personal es muy amable Lo recomiendo
Hotel muy bien ubicado Todo lo hicimos caminando El personal es muy amable Lo recomiendo
10
Foresta
Jun 9, 2025
·
Stayed 1 night
This property was so beautiful with courtyard gardens and cafe, terraza and roof top Jacuzzi with panoramic views! It made the longer walk from the bus station worth it! It was only 10 minutes from the Zocolo in Centre and close to several nearby parks and churches and cafes and restaurants. I would highly recommend. The view alone is spectacular and not to be missed!
This property was so beautiful with courtyard gardens and cafe, terraza and roof top Jacuzzi with panoramic views! It made the longer walk from the bus station worth it! It was only 10 minutes from the Zocolo in Centre and close to several nearby parks and churches and cafes and restaurants. I would highly recommend. The view alone is spectacular and not to be missed!
10
Manuel Jesus Castro
Oct 12, 2025
·
Stayed 3 nights
The location is incredibly convenient. It’s close to all the bars and restaurants in the area, but far enough away that you won’t be disturbed by the noise. Itzel was incredibly helpful with her recommendations. She always gave the right suggestions for places to visit and things to do. Thanks a lot!
The location is incredibly convenient. It’s close to all the bars and restaurants in the area, but far enough away that you won’t be disturbed by the noise. Itzel was incredibly helpful with her recommendations. She always gave the right suggestions for places to visit and things to do. Thanks a lot!
10
VICENTE
Oct 27, 2023
·
Stayed 3 nights
It was great. Hotel was walking distance to Oaxaca Centro. Great breakfast options with nice amenities. Did enjoy chilling in the jacuzzi during break from tours. However, the bed mattress was way to firm to be comfortable. Pillows may need to be a bit bigger. Cleanliness of facility is superb though. Felt safe and secure staying in this hotel!
It was great. Hotel was walking distance to Oaxaca Centro. Great breakfast options with nice amenities. Did enjoy chilling in the jacuzzi during break from tours. However, the bed mattress was way to firm to be comfortable. Pillows may need to be a bit bigger. Cleanliness of facility is superb though. Felt safe and secure staying in this hotel!
10
Aleyda
Jun 10, 2024
·
Stayed 1 night
Walking distance to templo de Santo Domingo and all of el centro :)
Walking distance to templo de Santo Domingo and all of el centro :)
8
Alberto
Jan 13, 2025
·
Stayed 5 nights
Apparently there’s a nightclub near the property. Very noisy to 2 am Friday y Saturday night.
Apparently there’s a nightclub near the property. Very noisy to 2 am Friday y Saturday night.
10
GIL NIAHIB ZAMORA
Sep 29, 2025
·
Stayed 9 nights
Lugar muy bonito. Se ve igual que en las fotos. Súper ubicado, a tres cuadras del corredor turístico. Personal muy amable. Me encantó.
Lugar muy bonito. Se ve igual que en las fotos. Súper ubicado, a tres cuadras del corredor turístico. Personal muy amable. Me encantó.
10
Lara
Apr 27, 2025
·
Stayed 5 nights
The hotel is charming, very well located, peaceful and unique. I would recommend this to anyone. Thanks for a lovely stay.
The hotel is charming, very well located, peaceful and unique. I would recommend this to anyone. Thanks for a lovely stay.
8
Caitlin
Jan 5, 2026
·
Stayed 4 nights
The breakfast was delicious, the staff was helpful, and the room was clean. The place is centrally located with restaurants very convenient. We walked everywhere!
The breakfast was delicious, the staff was helpful, and the room was clean. The place is centrally located with restaurants very convenient. We walked everywhere!
10
Candace
Feb 1, 2026
·
Stayed 3 nights
The room was spacious, clean and the entire hotel was as described in the pictures. We were upgraded to a room with a private terrace & infinity pool, with amazing views of the Santo Domingo church. The rooftop shared jacuzzi and sun deck were amazing as well. The front desk staff were amazing & helped us with directions, activities and booking ground transportation. The location was central and we felt safe walking everywhere. We would definitely stay here again.
The room was spacious, clean and the entire hotel was as described in the pictures. We were upgraded to a room with a private terrace & infinity pool, with amazing views of the Santo Domingo church. The rooftop shared jacuzzi and sun deck were amazing as well. The front desk staff were amazing & helped us with directions, activities and booking ground transportation. The location was central and we felt safe walking everywhere. We would definitely stay here again.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast and café dishes earn repeated compliments for flavor and friendly service, often with nice terrace views. Hours are limited (generally breakfast/lunch only), and a few guests found prices high or wished for later dining or bar service.
Related guest reviews
8
Felipe
Sep 16, 2024
·
Stayed 2 nights
Hotel Casa del Sotano is a very beautiful property very comfortable and accessible to the historic city of Oaxaca. The small restaurant is nice with a good service. My only recommendation is that they keep the terrace open until late, as it has a wonderful view of the city but they close it at 7 pm. The same with the restaurant/bar service that is only open until 3 pm. The use of the temazcal should be included in the price and not charged separately per person. We really liked the architecture, cleanliness and comfort of this hotel.
Hotel Casa del Sotano is a very beautiful property very comfortable and accessible to the historic city of Oaxaca. The small restaurant is nice with a good service. My only recommendation is that they keep the terrace open until late, as it has a wonderful view of the city but they close it at 7 pm. The same with the restaurant/bar service that is only open until 3 pm. The use of the temazcal should be included in the price and not charged separately per person. We really liked the architecture, cleanliness and comfort of this hotel.
10
Kim C
Aug 6, 2025
·
Stayed 7 nights
Evonne at the restaurant made our stay superior ! Hotel Was great ..management on top of everything ! Couldn’t ask for better ..Evonne was An added bonus at restaurant ! So sweet smiling every morning and took great pride in her work …double bonus to wake up to this lovely lady !
Evonne at the restaurant made our stay superior ! Hotel Was great ..management on top of everything ! Couldn’t ask for better ..Evonne was An added bonus at restaurant ! So sweet smiling every morning and took great pride in her work …double bonus to wake up to this lovely lady !
8
Florice
Apr 25, 2025
·
Stayed 2 nights
Nice location. The breakfast was great. Needs some updating but good for the price and convenient location. Staff was friendly.
Nice location. The breakfast was great. Needs some updating but good for the price and convenient location. Staff was friendly.
10
jennifer
Sep 14, 2025
·
Stayed 1 night
A free second cup of coffee would be nice at breakfast and not to have to pay for ice. Other than this we will go back!!!
A free second cup of coffee would be nice at breakfast and not to have to pay for ice. Other than this we will go back!!!
10
Joseph
Nov 15, 2025
·
Stayed 1 night
Easy check-in courteous staff and a great restaurant!
Easy check-in courteous staff and a great restaurant!
10
Vernon
Aug 25, 2025
·
Stayed 9 nights
This was a great find on my first visit to the city,! The location is ideal: near the Center, but not loud . The rooms were colorful and well-maintained. The best thing was the rooftop spa, which I used twice a day. It has a spectacular view of Santo Domingo! (I just wish that it were open after seven.) The breakfast was great, especially thanks to our waitress Yvonne. She was super friendly and attentive. The front desk staff were all very courteous and helpful.
This was a great find on my first visit to the city,! The location is ideal: near the Center, but not loud . The rooms were colorful and well-maintained. The best thing was the rooftop spa, which I used twice a day. It has a spectacular view of Santo Domingo! (I just wish that it were open after seven.) The breakfast was great, especially thanks to our waitress Yvonne. She was super friendly and attentive. The front desk staff were all very courteous and helpful.
8
Caitlin
Jan 5, 2026
·
Stayed 4 nights
The breakfast was delicious, the staff was helpful, and the room was clean. The place is centrally located with restaurants very convenient. We walked everywhere!
The breakfast was delicious, the staff was helpful, and the room was clean. The place is centrally located with restaurants very convenient. We walked everywhere!
10
Kurt Robert
Sep 14, 2024
·
Stayed 2 nights
Very beautiful garden area and a great restaurant/bar with Letty and Yvonne
Very beautiful garden area and a great restaurant/bar with Letty and Yvonne
8
loreto
Jul 10, 2024
·
Stayed 1 night
The place is nice. But the restaurant closed at 3 o’clock daily. But the people at the restaurant is super nice also the food was really good. Need to improve there bathroom.
The place is nice. But the restaurant closed at 3 o’clock daily. But the people at the restaurant is super nice also the food was really good. Need to improve there bathroom.
Was this helpful?
AI-generated summary based on recent guest reviews
8
Steve
Jul 11, 2026
·
Stayed 4 nights
breakfast room was closed for renovation
breakfast room was closed for renovation
10
Kelly
Jun 12, 2026
·
Stayed 4 nights
We loved our stay! The staff is so friendly and kind and helpful. The rooms are immaculate and very comfortable, they have the best pillows. The AC runs COLD. Plenty of HOT water. The view from the rooftop hot tub and patio is spectacular. The courtyard is beautiful. The restaurant has delicious food. The location is perfect, close to everything in the historic district. We will definitely being staying here again.
We loved our stay! The staff is so friendly and kind and helpful. The rooms are immaculate and very comfortable, they have the best pillows. The AC runs COLD. Plenty of HOT water. The view from the rooftop hot tub and patio is spectacular. The courtyard is beautiful. The restaurant has delicious food. The location is perfect, close to everything in the historic district. We will definitely being staying here again.
10
Whitney
Jun 5, 2026
·
Stayed 2 nights
Great location, friendly staff, perfect for full days of exploring in the city and coming back to sleep!
Great location, friendly staff, perfect for full days of exploring in the city and coming back to sleep!
10
Luc
Jun 2, 2026
·
Stayed 2 nights
Clean room staff all kind and respectful breakfast was pleasant jacuzzi special to area.
Clean room staff all kind and respectful breakfast was pleasant jacuzzi special to area.
8
Timothy
May 19, 2026
·
Stayed 4 nights
Cute little Mexican traditional hotel in a beautiful setting with kind staff. Has a restaurant on the premises, which I did not try and about a 10 minute walk to the Zocalo. My only criticism is that the bathroom was kind of small and the shower was a little bit awkward.
Cute little Mexican traditional hotel in a beautiful setting with kind staff. Has a restaurant on the premises, which I did not try and about a 10 minute walk to the Zocalo. My only criticism is that the bathroom was kind of small and the shower was a little bit awkward.
FAQs about Casa del sótano
Is parking available at the property?
Free self-parking is available on-site, but reservations are required for offsite parking.
What type of breakfast is offered and what are the serving hours?
An English breakfast is available daily from 7:30 AM to 1:00 PM for a fee of approximately MXN 350 per person.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 11:30 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but arrangements must be made at least 24 hours in advance.
What accessibility features are available for guests with disabilities?
The property is not wheelchair accessible, and there are no specific accessibility features mentioned.
Where is the property located in relation to key landmarks?
The property is centrally located in Oaxaca, a 4-minute walk from Santo Domingo Square and 6 minutes by foot from Oaxaca Ethnobotanical Garden. It is also 0.4 miles from Oaxaca Cathedral and 0.5 miles from Museo de las Culturas de Oaxaca.
What are the policies for guests staying with children?
Guests under 18 years old are not permitted at this adults-only property.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: 84.09131326885223USD
- 2026-09-18: 84.03642392097474USD
- 2026-09-19: 84.09131326885223USD
- 2026-09-20: 84.03642392097474USD
- 2026-09-21: 83.47872536724091USD
- 2026-09-22: 83.54125454135132USD
- 2026-09-23: 83.4474563995514USD
- 2026-09-24: 83.47872536724091USD
- 2026-09-25: 84.09131326885223USD
- 2026-09-26: 84.13052870717621USD
- 2026-09-27: 83.21183084140016USD
- 2026-09-28: 84.90636532690431USD
- 2026-09-29: 84.09131326885223USD
- 2026-09-30: 84.09131326885223USD
- 2026-10-01: 84.13052870717621USD
- 2026-10-02: 84.09131326885223USD
- 2026-10-03: 84.03642392097474USD
- 2026-10-04: 86.834466472435USD
- 2026-10-05: 84.09131326885223USD
- 2026-10-06: 84.09131326885223USD
- 2026-10-07: 84.90636532690431USD
- 2026-10-08: 84.13052870717621USD
- 2026-10-09: 84.13052870717621USD
- 2026-10-10: 84.09131326885223USD
- 2026-10-11: 84.90636532690431USD
- 2026-10-12: 84.13052870717621USD
- 2026-10-13: 84.90636532690431USD
- 2026-10-14: 139.60008283748627USD
- 2026-10-15: 84.90636532690431USD
- 2026-10-16: 84.90636532690431USD
- 2026-10-17: 84.09131326885223USD
- 2026-10-18: 86.85163855892182USD
- 2026-10-19: 86.86306325319673USD
- 2026-10-20: 84.09131326885223USD
- 2026-10-21: 84.13052870717621USD
- 2026-10-22: 84.90636532690431USD
- 2026-10-23: 86.88165466519929USD
- 2026-10-24: 97.27396485276795USD
- 2026-10-25: 98.17344049520112USD
- 2026-10-26: 100.42814421218873USD
- 2026-10-27: 100.42814421218873USD
- 2026-10-28: 97.23474941444398USD
- 2026-10-29: 98.17344049520112USD
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: 337.5718199440918USD
- 2026-11-03: 98.17344049520112USD
- 2026-11-04: NO DATA
- 2026-11-05: 146.6354954324036USD
- 2026-11-06: 134.6114252489624USD
- 2026-11-07: NO DATA
- 2026-11-08: 83.2522027671814USD
- 2026-11-09: 95.5200289660492USD
- 2026-11-10: 145.94339901810457USD
- 2026-11-11: 161.82919985310366USD
- 2026-11-12: 241.8631608647461USD
- 2026-11-13: NO DATA
- 2026-11-14: 84.73790365396118USD
- 2026-11-15: 83.54125454135132USD
- 2026-11-16: 84.13052870717621USD
- 2026-11-17: 125.34959907341766USD
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests under 18 years old are not permitted at this adults-only property.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Alcohol is not permitted at this property.
- Contactless check-in and contactless check-out are available.
- Fee for English breakfast: approximately MXN 350 per person
- Pet deposit: MXN 1000 per stay
- Pet fee: MXN 400 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Tour Desk
General
Restaurant
Non-Smoking Rooms
Hot Tub / Jacuzzi
Massage
Spa & Wellness Centre
Packed Lunches
Family Room
Beach Sun Loungers
Services
Business Center
Tour Desk
Housekeeping
Safe-Deposit Box
Luggage Storage
24-Hour Front Desk
Activities
Swimming pool
Garden
Pool Outdoor
Outdoor heated pool
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Free Parking
Internet
Free Wi-Fi